Hôtel Jardin Du Gouverneur

On arrival at the property I presented myself to the front desk and was issued a room card key. I advised the front desk staff that I was informed by a previous guest that the hotel has had issues with cleanliness and maintenance and that I wanted to inspect / see the room prior to checking in. I proceeded to the room ( # 1 main floor level). The hallway to the room was so dark and the air was dead and unpleasant. I found the shower stall interior to have excessive amounts of black fungi in the corners and many areas of failed silicone caulk where it would be impossible for staff to clean / disinfect the area of harmful infectious pathogens. I found the fan/ heater next to the toilet to be rusted and not properly cleaned and disinfected ( covered in rust and appeared to have urine stains) While doing my inspection I also focused on the bed mattress area where I found evidence of bed bug excrement ( black dots ) and exoskeletons ( their outer shells). The one window in the room had a only a very flimsy latch to lock and the was now screen in the window, (This room was ground floor next to a side walk). I reported my observations to the employee at the form t desk and advise them that the room was unaccepted and not what was promoted n there website. The employee advise me that the building was old and that there was nothing he could do about my concerns. I would not stay at the property in the future .

Guy at front desk was great ! Very friendly, helpful. Gave us tips on restaurants, shopping, parking. Room was very clean & perfect size. Everything was within walking distance. Will definitely book with them next trip.

Great location, within easy walking distance to all sights in Old Quebec. Room did not match picture. Floor and walls not clean. Mould in bathroom. Very noisy airconditioner buzzed intermittently during the night which led to very poor sleep. One desk staff was very helpful early on, but the one I spoke to about the a/c told me the noise cannot be helped because of the age of the building. You have to choose cool air or quiet, can't have both. The cost of the room was too expensive for what it was. I would not stay there again.

Well... it started with a downgrade to our room which we got nothing in return for. The PART-TIME staff were not at all helpful other than to say that they would take it up with the owners, (We had booked this room 6 months in advance). You could tell right away that you were not going to get any form of recompense from this place. The room was extremely minimalist We did not expect much more than that but the room that we had payed for was supposed to have a bath and it did not and it was supposed to be a bit larger and this room was definitely not! Not a bad location but I would strongly suggest that you find somewhere else. You will not get any form of help from the owners here.

Poorly maintained, patched unpainted wall and ceiling drywall repairs, cheap floors with dog eared edges, mish mash of furniture, cheap toiletries. Overall overpriced poor value for the condition of the property. Won’t stay here again!!

Check in was smooth with staff at front desk. Staff is friendly. The room was spacious. Two double beds. Travelled with husband and teenage son. The location is perfect for exploring old Quebec. Downside is the beds. They are uncomfortable and sheets don’t fit the beds.

Bad experience

Very good location to visit vieux Quebec

Wonderful stay! The staff were wonderful!

Such a great location to get all the landscapes easily. Welcoming from staff .

Excellent location, very close to Fairmont Chateau Frontenac. Parking garages nearby. Staff friendly and helpful. Nice room with air conditioning. Nice to have a balcony, but very warm outside so limited how much we used it.

L’emplacement et la réceptionniste qui a garder nos bagages. Le seul bémol et la salle de bain de notre chambre qui a besoin un peu damoir

Reception staff was incredibly helpful.

We wanted to do early check in but no one was available in the morning. Room was clean enough but too old. No amenities in bathroom.

Close to old Quebec City

The front desk was never manned the hours that it was supposed to be. There was no where to leave luggage securely if you arrive before 4pm or after 11am check out. The room was pretty run down with the heater falling off the wall, terribly noisy bathroom fan, broken blow dryer and a plethora of grunge under the beds. The bathroom heater was rusty, the walls needed touch ups where the paint had been damaged and the laminate flooring looked as though it had been flooded at some point. Constant creaking of the floor boards above made for a poor nights sleep. I would not recommend this hotel. The only benefit would be the location up beside the Chateau.

Clean but no elevator . Old and outdated !

The property is a nice affordable place to stay.

The location was gold. NO parking and staff did NOT have a clue. The hotel is old! I know it was old Quebec City but it could use a lot of TLC! Shower curtain had 2 tone colors cause it was so old and dirty! Everything was broken in the room that we stayed in. TP holder was on the floor, the fan for the bathroom was broken so we had a crack/space on the ceiling. The drawers for the dresser were dirty. Like I said it is neglected and could use a lot of TLC! At the entrance they had 2 flags, Quebec and Canada flag(whatever was left of them) they were just hanging from thread. The flags reflected the interior of the hotel.

The hotel really needs maintenance. There are no towel hangers by the sink and no place to put soap, etc in shower. Toilet holder is falling off the wall. There is no elevator, but we did know that before. However, the beds were super comfy and clean towels and linen were provided every day. Coffee is in your room. And the location is ideal as it is very close to the boardwalk and many different restaurants. I had fallen on a cement clump and Rodney at the desk was very helpful. He had a first aid kit and bandaged and disinfected my scrapes. He even phoned the next day and gave me new bandages. So a huge shout out to RODNEY. Thanks so much.