Kristal Hotel Jakarta

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Overall Ratings & Reviews Kristal Hotel Jakarta

Traveloka (3.796)
Other sources (259)
8,8
Very Good
From 3.796 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,6

Location

8,9

Service and Facilites

8,8

People often mention about Kristal Hotel Jakarta
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Room Space (160)
Family Friendly (146)
Staff Friendliness (138)
Bedroom (137)
Bathroom (125)
Accessibility (123)
Hotel Area (122)
Ambiance (120)
Distance to City Center (115)
Surroundings (115)
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Traveler Reviews Kristal Hotel Jakarta

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Customer reviews
fadani h. p.
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9,4
/10
Reviewed 3 day(s) ago
Overall, it's good even though the hotel is a bit old.
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G***i
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Staycation
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9,4
/10
Reviewed 4 day(s) ago
Amazing staycation, comfortable room.
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G***i
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Staycation
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9,4
/10
Reviewed 4 day(s) ago
The staff friendly and facility really good
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F***a
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Business
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10,0
/10
Reviewed 6 day(s) ago
The restaurant serves very delicious food, it's really comfortable to stay here.
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F***s
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Staycation
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9,4
/10
Reviewed 1 week(s) ago
I stayed in a superior room with my family. The room was quite spacious, had a sofa, a refrigerator, and a water dispenser. The breakfast menu was varied and delicious.
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Accommodation's Reply
13 Jun 2026
“Thank you for sharing your experience staying at Crystal Hotel Jakarta. We are delighted to hear that you and your family enjoyed the comfort of the spacious Superior Room and its amenities such as the sofa, refrigerator, and water dispenser. We are also pleased to hear that the varied and delicious breakfast menu we served met your expectations. Your positive review means a lot to us and motivates us to continue providing the best possible experience for all our guests. We hope to welcome you and your family back to Crystal Hotel Jakarta in the future. Sincerely, Anton Katim, Assistant Managing Director”
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A***e
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Leisure
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10,0
/10
Reviewed 1 week(s) ago
Old but nice hotel, quite suitable to be called 4 stars with the facilities in the room. There is a "pantry" in the room complete with a drinking water gallon dispenser. Check-in/out is very easy & fast. The swimming pool is quite okay. Dinner at the restaurant is served very well, the price is general like a 4 star hotel, for the taste of the food is not too special. Overall very happy, although there is a little disappointment because I feel "lied", during dinner I asked about breakfast, they said I could leave the hotel for a while (there is a Hero store near the mall for shopping) then come back in for breakfast, but in the morning I was not allowed to come back in :) If I had known that, I would have filled up on breakfast first before shopping. Next time maybe I will stay again with a different room type.
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Accommodation's Reply
13 Jun 2026
“Thank you for taking the time to write a detailed review about your experience at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed your spacious room, the kitchenette, the easy check-in and check-out process, as well as the swimming pool and the service at our restaurant. We appreciate your appreciation for the comfort we provided during your stay. Furthermore, we apologize for the inconvenience regarding the information you received concerning breakfast check-in and check-out. We understand that this may have caused dissatisfaction, especially when the previously received information differed from the actual situation. We will forward your feedback to the relevant team so that we can communicate with guests more clearly and consistently in the future. Thank you for your understanding and constructive feedback. We are very pleased to know that you are still considering staying with us again and trying a different room type. We look forward to welcoming you back to Crystal Hotel Jakarta and providing you with an even better experience on your next visit. Sincerely, Anton Katim, Assistant Managing Director”
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E***y
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Staycation
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9,4
/10
Reviewed 2 week(s) ago
This is my 2nd staycation here and everything was OK. Next time I will come back here again 👍🏻😉
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Accommodation's Reply
13 Jun 2026
"Thank you for sharing your experience staying at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed your stay and were satisfied with the overall services and facilities we provided. We are also pleased to hear that the hotel's location near your workplace was a positive factor for you. Thank you for your trust and enthusiasm. We hope to welcome you back to Crystal Hotel Jakarta again. Sincerely, Anton Katim, Assistant Managing Director"
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Indra M.
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8,5
/10
Reviewed 2 week(s) ago
Advantages ✅ The rooms are very spacious, as the concept is more like a serviced apartment than a regular hotel. Units with 1–3 bedrooms are available, complete with a pantry and living room. The staycation needs and amenities are still unmatched in the same price range.
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E***y
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Staycation
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9,4
/10
Reviewed 2 week(s) ago
Overall okay, I like it and I will come back for a staycation here again (also close to the office) 🥰🫰🏻😍
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Accommodation's Reply
13 Jun 2026
"Thank you for choosing Crystal Hotel Jakarta and for taking the time to write a review. We are delighted that this is your second visit and that you were again impressed with the comfort and pleasant atmosphere during your stay with us. Your continued trust and patronage are invaluable to us. We hope to welcome you back to Crystal Hotel Jakarta for another comfortable stay in the future. Sincerely, Anton Katim, Assistant Managing Director"
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A***p
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
Great, I've stayed here twice, nice and comfortable, cool
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Rosmawati H. K.
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Staycation
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10,0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the hotel is comfortable.
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Accommodation's Reply
13 Jun 2026
"Thank you, Ms. Rosmawati H.K., for sharing your experience staying at Crystal Hotel Jakarta. We are delighted to hear that you felt comfortable during your stay and were impressed with the friendly service from our team. Such positive reviews encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Crystal Hotel Jakarta in the future. Sincerely, Anton Katim, Assistant Managing Director"
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F***a
icon-Business
Business
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10,0
/10
Reviewed 3 week(s) ago
The restaurant provides a very delicious food menu.
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Accommodation's Reply
13 Jun 2026
"We are delighted that you enjoyed the food served at our restaurant. Your compliments on the taste of our food will encourage our team to continue striving to provide the best dining experience. Thank you for your review of Crystal Hotel Jakarta. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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m***a
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Staycation
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9,7
/10
Reviewed 3 week(s) ago
A comfortable hotel for children, with plenty of games and activities. The playground is clean and tidy. The toys are plentiful and in good condition. However, the breakfast was a bit lacking in flavor, to our liking. Overall, the hotel is great, and the kids can have fun.
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Accommodation's Reply
13 Jun 2026
“Thank you for your review of Crystal Hotel Jakarta. We are delighted to hear that the children enjoyed the games and activities we provided and felt comfortable playing in our clean and well-maintained playground. It is one of our greatest joys that they were able to play freely. Thank you also for your feedback regarding the taste of our breakfast. We greatly appreciate this feedback and will share it with the relevant team to help us evaluate and improve the quality of our food. We hope to welcome you and your family back again for an even better experience. Sincerely, Anton Katim, Assistant Manager.”
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j***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Recommended hotel with great value.
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Accommodation's Reply
30 May 2026
"We're delighted to know that you found great value during your stay. Your support and recommendation truly mean a lot to us. Thank you for your recommendation of the Kristal Hotel Jakarta. We look forward to welcoming you again. Warm regards, Anton Katim Executive Assistant Manager"
S***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Although it is an old hotel, the room is spacious, clean, and most importantly, the toilet functions well.
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Accommodation's Reply
23 May 2026
"Thank you for sharing your feedback about your stay at Kristal Hotel Jakarta, We're pleased to know that you appreciated the spacious and clean room, as well as the comfort and functionality of the facilities during your stay. Our team truly values your feedback. We look forward to welcoming you again. Warm regards, Anton Katim Executive Assistant Manager"
k***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
All the staff were very friendly. The rooms were comfortable. Even a studio room is that big, enough space for the kids to play. The pool is also clean and well-maintained.
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Accommodation's Reply
23 May 2026
"It is delightful to hear that you felt comfortable throughout your stay, from the friendliness of all the staff and the spacious rooms to the clean and well-maintained swimming pool. We are also glad to hear that the children were able to play happily and comfortably. Thank you for your positive review of Crystal Hotel Jakarta. We hope to welcome you and your family back again. Sincerely, Anton Katim, Assistant Manager."
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a***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Child-friendly hotel, children can enjoy swimming and the staff are friendly.
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Accommodation's Reply
23 May 2026
"Thank you for your review of Crystal Hotel Jakarta. We are delighted to hear that your children had a great time and that you were impressed with the friendly service from our staff. Providing comfortable family stays is one of our top priorities. We hope to welcome you and your family back again. Sincerely, Anton Katim, Assistant Manager."
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L***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
This is my second stay here. All the staff are friendly and welcoming, and the rooms are spacious and pleasant. I'll stay here again next time I'm in Jakarta.
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Accommodation's Reply
13 Jun 2026
"Thank you for your continued trust in Crystal Hotel Jakarta. We are delighted to hear that your second stay was still memorable, from the friendliness of all our staff to the comfort of the spacious rooms. Your review means a lot to us. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The place is nice, you won't regret booking here.
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Accommodation's Reply
16 May 2026
"We are delighted that you felt comfortable and satisfied during your stay with us. Thank you for your review of Crystal Hotel Jakarta. Such reviews mean a lot to us. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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Indra M.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Hotel Kristal Jakarta is a serviced apartment-style accommodation option in South Jakarta, offering spacious rooms at relatively affordable prices, making it suitable for families and long-term stays. The hotel boasts comprehensive amenities, including a swimming pool, gym, tennis court, and in-room kitchenettes, which are a plus compared to a typical hotel. The staff is generally considered friendly and helpful, making many guests feel comfortable returning. However, the building's aging condition is a major drawback, as some areas appear to need renovation, and the quality of cleanliness and room maintenance are inconsistent. Overall, this hotel is still a good choice if spacious rooms and value for money are top priorities, but it's less suitable for those seeking a modern and luxurious hotel atmosphere.
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Accommodation's Reply
16 May 2026
“Thank you, Ms. Indra, for taking the time to provide a detailed and unbiased review of Crystal Hotel Jakarta. We appreciate your appreciation for the spacious rooms, serviced apartment amenities such as a kitchenette, swimming pool, fitness center, and tennis court, as well as the friendliness of our staff. We are pleased to know that these provide comfort for families and long-stay guests. Furthermore, we understand and appreciate your feedback regarding the condition of the building, maintenance, and regular cleanliness of the rooms. This is important to us, and we will continuously evaluate it as a basis for improving the quality of our facilities and the overall safety of our guests. Thank you for your honest and constructive review. We look forward to your continued growth and look forward to welcoming you back for an even better experience. Sincerely, Anton Katim, Assistant Management Manager”
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Number of reviews per page
20
40