The hotel is older but spotless! The staff were welcoming. Our room was facing the ocean. The room was large and had a full size fridge. The beds were firm but very comfortable. We booked the room with breakfast which was very convenient. This is not a five star resort but we were extremely happy with the hotel. It was nice to see Mexican people enjoying the hotel and ocean!

Clean, great staff but glad didn’t get all inclusive because the food was always the same except for a couple items were changed.

Nice staff and good amenities

It was good. Tv went out. Didn't get it back on. There were no blankets on the bed just a sheet.

Everyone was so Nice and Friendly , felt safe very clean

I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand

The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom.

Limpio y muy seguro

Nice place. I'd definitely recommend it

Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna

The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay .

This is my go to every time I go to Mazatlan....my favorite place!!!

Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food!

Ok

This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south.

The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket.

Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation.

Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel.

Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience.

Area is good