The One Premium Hotel

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Overall Ratings & Reviews The One Premium Hotel

Traveloka (312)
Other sources (71)
7,8
Pleasant
From 312 reviews
Provided by travelers on
Cleanliness

7,5

Room Comfort

7,4

Meal

7,7

Location

8,3

Service and Facilites

7,6

People often mention about The One Premium Hotel
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Bedroom (20)
Staff Friendliness (19)
Soundproof (19)
Surroundings (18)
Distance to City Center (16)
Room Space (16)
Bathroom (14)
Accessibility (11)
Ambiance (10)
Hotel Area (10)
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Traveler Reviews The One Premium Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6,6
/10
Reviewed 2 week(s) ago
I want to share detailed and complete thoughts on this hotel. First of all, to be honest, I thought the photos shared on the app website would be okay and I would get what I was shown. But the reality was completely opposite. If you are coming to HCM for a short or long stay, AVOID THIS HOTEL. The following are the reasons: 1. The hotel looks totally outdated and above all, it is straight in front of a karaoke bar, and the noise is there the whole night. I can say I was listening to loud noise until 2 AM in the morning. 2. The bed was clean, but not that clean, I must say. 3. When I entered the room, the AC was not working, and one night I slept in a humid room, but the next day it was fixed after complaining 4 times to the manager. 4. The light in the room was so dim that I had to open the window curtain and even had to put my phone's brightness to 100% to see my phone. 5. The washroom was below average, and there was no proper shampoo and even no proper body wash. Overall, a very bad experience. I will avoid it now. And you should also avoid it.
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear Customer - We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our service. The hotel is located in the central area so it is inevitable that there will be noise at night, but this will bring bad experiences to guests during their stay.We appreciate your comments will take and find ways to fix it.We hope that in the near future will be able to welcome you with the best quality. Kind regards
N***o
icon-Transit
Transit
icon-origin-TRAVELOKA
5,0
/10
Reviewed 4 week(s) ago
There are many risks involved in staying here, so consider carefully. When I checked in, there were problems and things weren't as expected; it was very dirty.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience you may have experienced regarding the room amenities and the quality of our service. Your valuable feedback is important for improving our services. We will strive to provide even better quality service in the future, and we look forward to welcoming you again. Thank you for your understanding and support. We will continue to do our best to provide better service in the future. Thank you.
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V***O
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
The room was nice and clean, with a bathtub, but there was no toilet paper or dry tissue provided. The staff were enthusiastic, and both the price and the room were okay. It's a good location, right outside the door you can see Ben Thanh Market.
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Accommodation's Reply
13 May 2026
Dear valued guest, We apologize for any inconvenience you may have experienced during your stay. We will use your valuable feedback to improve our services. Thank you for your understanding. We will do our best to resolve this issue. We hope to welcome you back in the near future and provide you with an even more satisfying experience. We apologize again for the inconvenience and thank you for your understanding. We look forward to welcoming you back for your next stay. We promise you will have a more comfortable and enjoyable time. Thank you.
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D***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 11 week(s) ago
I booked a 25m2 room but they gave me an 18m2 room, and I ordered a queen-size bed but they gave me a single bed. The room they gave me didn't match the price I paid. A very negative experience.
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8 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, We apologize for the inconvenience caused by your room reservation. You booked a Superior room, and the room size, bed type, and images were clearly displayed. However, after receiving your feedback during your stay, our front desk staff reviewed the information and decided to upgrade you to a Deluxe City View room at no additional cost to enhance your comfort during your stay. We apologize again for any inconvenience this may have caused. We hope to welcome you back in the future and will continue to strive for even better service. Thank you.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
5,0
/10
Reviewed 12 week(s) ago
The pictures were completely irrelevant. The room smelled awful, the bedsheets were itchy. I couldn't sleep at night because the bar music was too loud. The elevator was noisy and I had to walk up to the 9th floor. The toilet smelled like sewage, the water drained slowly, was clogged, and I had to wait for the water to come out. It was 100% unrelated to the advertisement.
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2 people find it helpful
Accommodation's Reply
28 Mar 2026
Dear Valued Guest, We apologize for any inconvenience you may have experienced during your stay. Your valuable feedback is invaluable in helping us improve our services. We appreciate your suggestions and will do our best to resolve the issues. We hope to welcome you back in the near future and provide you with an even more satisfying experience. Once again, we apologize for the inconvenience and thank you for your understanding. We hope your next stay will be more comfortable and memorable. Thank you.
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B***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 13 week(s) ago
It wasn't suitable for me. When I booked, the app showed me a different room type, but when I checked in, the app confirmed they sent me a different room category. It's very noisy here. Anyone wanting peace and quiet shouldn't stay here because there's a bar across the street. I'm not complaining about the hotel, but I'm unhappy with the app for not clearly showing the room type I booked and paid for before sending a different picture. The room is clean but old.
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1 people find it helpful
Accommodation's Reply
26 Mar 2026
Dear customer, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the noise from across the street. Your valuable feedback is very helpful in improving our service. We will strive to provide you with even better service. Thank you for your understanding. We will do our best to serve you better in the future. Thank you.
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Tran P. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
The room was clean, the staff friendly, the price reasonable, and it was very close to the city center, only 100 meters from Ben Thanh Market. However, the hotel was opposite a bar with very loud music, and the room wasn't soundproof, so I couldn't sleep all night.
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4 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize that you were not satisfied with our hotel's service. Your valuable feedback is crucial in improving the quality of our service. We will do our best to provide you with a more pleasant experience in the future. We deeply apologize for any inconvenience this may have caused. We will strive to provide you with better service during your next stay. Thank you.
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N***n
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
Near Ben Thanh Market, everything is OK, friendly reception, clean rooms, good experience to participate in.
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2 people find it helpful
Accommodation's Reply
07 Mar 2026
Dear valued guest, Thank you so much for your review of The One restaurant. We are delighted that you were satisfied with our pricing and service quality. We will continue to strive for improvement and provide the best possible experience for all our guests. We look forward to welcoming you again. Thank you!
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Daungkamol N.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 31 week(s) ago
The room is beautiful and in good condition, but the elevator is very slow. The air conditioner is loud and takes very little time to cool down. However, the location is excellent. You can walk to find everything.
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5 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Customer- Thank you for choosing to stay with us. We are committed to continually improving and providing an even better experience for you during your future stays. Thank you once again, and we look forward to welcoming you back. Kind regards
N***m
icon-origin-TRAVELOKA
6,0
/10
Reviewed 33 week(s) ago
Bed was uncomfortable to sleep in. Right in front was a night club and the sound is extremely loud. Horrible sleeping experience.
2 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Customer - We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our service. The hotel is located in the central area so it is inevitable that there will be noise at night, but this will bring bad experiences to guests during their stay. We appreciate your comments will take and find ways to fix it. We hope that in the near future will be able to welcome you with the best quality. Kind regards.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 37 week(s) ago
We came early 6AM but there is no vacant room but the receptionist let us rest in the spa room, not so bad. 2 hours later we can check in and pay extra 9.5USD, very cheap. The receptionist really friendly. If you look for a place near the center city this is the one. But if you need some place quiet, you should not book this one, because at night the bar opposite kinda loud.
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4 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Customer - We sincerely thank you for choosing The One Hotel as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience
Dang T. T. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 39 week(s) ago
I stayed at the hotel for 6 days. The hotel staff supported me very enthusiastically, the hotel is in the center of District 1, easy to move around. Just a small comment is that the hotel slippers do not have grip, so I fell once when I went down to the ground floor to get my things, the staff lent me another pair of slippers to wear in the room, so it was temporarily fixed.
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4 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Sir/Madam, Thank you for taking the time to review The One is happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards
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Nguyen T. H.
icon-origin-TRAVELOKA
8,3
/10
Reviewed 39 week(s) ago
The room is spacious, the bed is big, but the room has an unpleasant smell, plus the soundproofing is not good, I can hear the washing machine spinning right next to the room.
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4 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
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N***o
icon-origin-TRAVELOKA
8,2
/10
Reviewed 39 week(s) ago
The staff came to clean the room and saw the air conditioner leaking water, so they called a technician to fix it. Satisfied with this place, will come back again.
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2 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Sir/Madam, Thank you for taking the time to review The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards
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Pham T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 41 week(s) ago
The room is very nice, the room has a very pleasant coffee smell. The location is 3 steps from Ben Thanh market, near the bus stations. The only thing is that the hotel is opposite a bar, from 12am the music is very loud. My family was tired after going out so the loud music still let us sleep well. I have trouble sleeping but after covering myself with the pillow for a while, I fell asleep without knowing it, not knowing what time the music was until.
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5 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Sir/Madam, Thank you for taking the time to share your opinion, The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards
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Van A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Great. Close to the center, easy to get around.
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4 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Sir/Madam, Thank you for taking the time to share your opinion, The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards
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Van A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Friendly staff, central space, near Ben Thanh market. Will recommend to friends
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6 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Sir/Madam, Thank you for taking the time to share your opinion, The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards
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nguyen p. h. a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Stayed at 20 Dang Thi Nhu branch, bright room, friendly Cece
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3 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Sir/Madam, Thank you for taking the time to share your opinion, The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards
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H***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,4
/10
Reviewed 44 week(s) ago
The hotel is opposite the bar so it's very noisy in the evening and at night. The day I went there, I had children and they arranged for me to stay on the top floor without an elevator. The house was under renovation and there was a lot of fine dust, and especially the floor I was on had plaster walls so the soundproofing was very poor so I couldn't sleep 🥲
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6 people find it helpful
Accommodation's Reply
17 Aug 2025
Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
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C***g
icon-origin-TRAVELOKA
8,4
/10
Reviewed 44 week(s) ago
Small hotel, opposite is a bar with loud music, can't sleep 🙂
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2 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
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Number of reviews per page
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