The main floor and lobby are beautiful, the doorman was a nice touch. Checking was a little slow because there was only one clerk with three people in line. We were given a room on the ninths floor, which had a spectacular view of the Monterrey skyline. The door to our room was an issue, very hard to open and close, it appeared like it was falling off It’s hinges or swollen. We told two different people about it, and we still needed to use our body weight in order to open and close the door. The bathroom had the most issues from the shower not draining to a trickle of hot water from the sink faucet. Overall, it was not a good experience, and we do not plan on staying here again.

My first time visiting Mexico , went there to watch Iraq vs Bolivia World Cup qualifying , it was great location , clean room , so many shops , parks , restaurant around I had awesome time

The best

ok

The best location for walking around downtown Macroplaza. Helpful, friendly staff, good food, comfy bed and pillows. CONS. Bring your own washclothes! Or body scrub. They don't have any. We got the room with a view of the inside courtyard but one can only see the windows of other rooms. Poorly lit area where there is a sofa. Very low quality toilet paper. Very slippery marble / tile shower. It made me anxious. The room was spacious.

The rooms were spacious.

The lobby was nice and the rooms were big but had linoleum floors and just didn't look coordinated. Good area though near restaurants and museums. Also, no microwave or mini-refrigerator. Definitely not 4 star. Could be very nice if they did some remodeling and provided some appliances in the rooms.

Very nice

Habitacion amplia y limpia muy recomendable

Excellent

Good

El cuarto estaba muy bien, el único detalle era que el baño olía muy fuerte a drenaje y nunca desapareció ese olor.

Clean room. Great Service.

Great location and service all the staff excellent

Yes

The bathroom sink clogged and the toilet too. They also charge for parking in the same hotel and that was a first for me. They have an ironing board but no iron. And the A/C took for ever to cool the room. This is the second time I stayed here and it was 2 years ago and it was all so different from now. Guess there won't be a third.

👍👍👍

Good and clean room

The room was spotless, always kept clean, and very helpful staff. Valet service was very nice as well.

Yes exelent