Strategic location in the city center, clean hotel, direct access to the mall, very friendly staff, especially in the restaurant with Mrs. Lena ♡

As usual, always the best, everything was comfortable. The staff, location, cleanliness, everything was great.

The staff is very friendly, the rooms are clean and close to the shopping center.

Great experience so far from the hotel

The hotel staff is very friendly, and you can easily fill up at breakfast because they constantly offer you food. Some of the food and juices can be taken to your room.

Hotel in the center of Surabaya.. Next to Tunjungan Mall.. The rooms are okay, clean... The staff are also friendly.

The room is very comfortable, the building is nice, the staff is very friendly, the location is very strategic, integrated with Tunjungan Plaza.

The hotel's location is very strategic in the city center, the staff is friendly (thank you to David for serving you well), the food is delicious, the coffee can be taken away. Suggestion before, there were quite a lot of cheese variations but now there are only 2, suggestion can be added again like before.

My favorite hotel every time I visit SBY, the food is varied, the rooms are clean, and the service is very friendly.

The staff are very friendly, especially in the restaurant, namely Mrs. Lela and Regi, who always ask about our comfort and needs.

The hotel staff is very friendly, room service is also fast

Please maintain the tradition of providing excellent, fast and accurate service to loyal app customers regarding complaints, consultations and questions about app services, so that they do not switch to another service.

Nice place to stay, all staff is very friendly and helpful, meal restaurant menu is the best. Love to be back someday.

bisa early check in (by request)

Complete area and connecting mall

Comfortable stay here, near the mall, city center, clean rooms, white towels

The hotel is strategically located, close to shopping centers. For culinary enthusiasts, there are plenty of food stalls, restaurants, and other culinary delights nearby.

Nice place for staycation...

The food is delicious, but the variety is lacking, and the rooms are a bit noisy. But overall, this hotel is great.

the staff are friendly and helpful, since I'm a vegetarian, please add more options for breakfast and other meal.