Captains Club Hotel

Explore Captains Club Hotel
9,4
Exceptional
From 182 reviews
Cleanliness

9,6

Room Comfort

9,4

Location

10,0

Service and Facilites

9,4

Traveler Reviews Captains Club Hotel

Number of reviews per page
20
40
Top reviews
STEVEN
icon-Business
Business
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yes
Marilyn
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great hotel and right on the river and the little water taxi to the other side just outside. Excellent food and friendly staff
Kate
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Fab stay, lovely breakfast. Very comfortable bedrooms (shame there was a disco at the sailing club next door!) Would highly recommend and loved the 3 bed suite as a family of 5
Dawn
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Such a lovely hotel , amazing view of the river , was given a upgrade wow it was a 2 bedroom apartment floor to ceiling window in lounge to relax and watch the boats sail by what more could we ask for . The food was all delicious, we had breakfast , lunch and dinner , staff were all very friendly . The hydropool in spa was relaxing everywhere was clean . There were a couple of niggles in the room , the bed was making creaking noises every movement which was a bit annoying so maybe the bedstead was loose ? But other than that it was very comfortable to sleep in , the rooms were incredibly warm so had to open windows couldn’t see any heating on anywhere , one bedside lamp wasn’t working , one of the bathroom sink plunger plugs was very hard to let water out when sink was full it worked eventually , and after a day everytime we opened the room door it started to stick and had to pull door towards us first in order for it to release to get in , all these are easily fixable so we didn’t complain as we were only there for 2 days and we had a lovely stay and would defiantly stay there again
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Gwenda
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Accommodation excellent but the hotel was let down by the many mistakes made by the restaurant and bar
Audrey
10,0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Very good stay at the Captains Club perfect view, it was just one night and we loved it. We had dinner which was also great. Thank you!
Richard
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great facilities and ideal location to explore.
Gwyn
8,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

River view and surroundings. Not pristine in bedroom & bathroom
Tracey
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

We love staying here. Beautiful location. Staff very attentive and look after you at every opportunity. The rooms are spotlessly clean, spacious and comfortable.
Lauraine
8,0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

We had a lovely time. It’s a really nice hotel. The staff are great although service was a little slow for breakfast. A beautiful setting
Lindsay
10,0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Small hotel, quiet, very comfy bed, excellent location, good choice at breakfast, friendly staff.
David
icon-Business
Business
10,0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Reception staff were exceptional
John
10,0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Shower in tub should have bar to hang on to while exiting & entering. Very dangerous as is.
Verified traveler
10,0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Accommodation is expensive but excellent. Restaurant service could have been more relaxed. Location is superb alongside the river. Restaurant is overpriced ! Having said that we will be back because of the excellent location and the fabulous suite we had.
David Da
icon-Leisure
Leisure
10,0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

As always the Captains Club hotel was excellent!
Graham
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Excellent customer service from entire team.Great room and river view. FOOD was exceptional and hotel size very comfortable to accommodate all guest requirementd.Definitely revisit
Ronald
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Fabulous breakfast and guy on reception with friendly
Deborah
10,0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Had a really good one night stay, food was lovely and a nice friendly atmosphere throughout. All staff we encountered were friendly and helpful going out of their way when the spa shut earlier than we were told allowing us to use it
JITEN
icon-Leisure
Leisure
6,0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.
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Vanessa
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Had a lovely stay here with my Granddaughter, we enjoyed massages and the spa pool and sauna, all very relaxing. Delicious and very filling breakfast. Lovely large room with views over the river. Would have given 5 stars but the requested twin was not made up and there was an event whose Disco was loud and went on until midnight.
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