Tru by Hilton Edmonton Windermere

Explore Tru by Hilton Edmonton Windermere
8,4
Very Good
From 1.452 reviews
Cleanliness

8,8

Room Comfort

8,4

Service and Facilites

8,6

Traveler Reviews Tru by Hilton Edmonton Windermere

Number of reviews per page
20
40
Top reviews
Mary Joy
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

For the breakfast cut-off time, 9am is early. Could have been better if extended to 10am. Thank you.
Minzie
icon-with Children
with Children
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is clean and modern. Lots of space for hanging out in the lobby including a pool table. Cute vibe. We stayed two nights and no housekeeping the next morning so needed to request towels. Pillows were very flat but requested more and were brought to the room. The rooms are not overly soundproof so it can get noisy. Breakfast was ok and served until 9am. Complimentary coffee 24/7.
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Alisha
icon-with Partner
with Partner
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was okay the hotel wasn’t the greatest super thin walls, the drapes were not black out, the pillows were questionable might as be we non existent Expedia said they had bathrobes when Infact the hotel confirmed that was an error overall the only okay thing was that they did give us an hour late checkout other than the convenience of location I don’t think I’ll be back to this specific hotel
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Girlie
icon-with Children
with Children
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location not too busy and close to main attraction in Edmonton. Includes breakfast and parking which is a big bonus. Staff were friendly and helpful. Love the room we have and the facility is great. Will recommend! 👍👍
Cheryl
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bathroom sink plug was closed with no drainage. Had to move to another room Housekeeping doesn’t check bathroom essentials..found out while having a shower , the hair conditioner dispenser was completely empty. How many days, of staff not checking it, does it take for the hair conditioner dispenser to be completely empty? I took the empty container down to the front desk and they brought a new one up
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Doug
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was a reasonably priced and reasonably appointed hotel. Very clean. Great staff. I would not call it fancy but it had everything we needed. And it was in a location in south west Edmonton that was ideal right off the Anthony Henday. Our friends, the west Edmonton Mall and the airport were all easily accessible.
Scott
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great front desk staff. Very helpful. Extremely cheap and uncomfortable bed and setup. The cheapest of sheets and pillows
Lily
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Free parking and comp breakfast is a bonus. I observed two breakfast undertakings and were most impressed with the staff on duty. The 2 ladies kept up with replenishing breakfast items, quickly cleared and cleaned vacant tables, kept the bench cushions decor intact, and refilled the coffee station in a timely manner. If I may ask, please reward both with a bonus for their dedication, efficiency and jobs well done. My one recommendation is let guests know about having to telephone for “make up room” service. Being unaware, we were surprised when our room wasn’t done upon return during the day. No big deal, we retrieved fresh towels from the front desk. We totally loved and appreciated the 24 hours coffee centre. The open pool table was an added touch. The only drawback was kids taking over and monopolizing the table throughout the day and night. Perhaps a sign could be posted regarding fairness and consideration for other hotel guests. Another plus is the public microwave for guests use, to which we took full advantage of. Thank you for our comfortable stay. Will definitely be back. 10/10.
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kristina m
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay! Breakfast was good.
Alice
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room with king bed was extra large Liked the modern look!!
Tammy Lynn
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes
Sharon
icon-
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Small rooms but overall very clean.
Yousuf
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, easy parking
Ga Yin
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

very clean and feel welcome at the reception. Thankful for the breakfast,
Frank
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

it was really clean room and staff was awesome, I just wished it didn't have that much perfume in the lobby, Scent Free need to be carried out in the Lobby
Donna
icon-with Friends
with Friends
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff there are wonderful. Very helpful, friendly and accommodating!
Caley
icon-with Partner
with Partner
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Liked the tranquil room, bed was relatively comfortable. Hotel was lovely, and a few mins away from lots of restaurants and shopping. Only downfall is the breakfast was terrible (hot food was gross) and pool needed cleaning.
Greta
icon-with Children
with Children
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Highly recommend avoiding this hotel. I booked thru Expedia, and accidentally booked for 2 nights. Prepaid to make it easy at checkin. Nothing showing on my Expedia booking that I am unable to cancel. Realized 4 days before our stay that I booked 2 nights instead of one and reached out to the hotel. No response. Followed up for 4 days every day with no response from the hotel. Received a response on the day of check in that they could no longer refund for the extra day. When I asked to check in early, I was charged another $35 plus tax, which that is what it is, however avoiding responding to me so that they don’t need to refund me for the extra night is unacceptable. When speaking to front desk, they were rude, threatening, condescending and unwilling to help. Requesting management to reach out and help sort out this issue. After processing how front desk spoke to me, we are feeling uneasy and unsafe and have moved hotels. Being safe in a hotel especially when u have my children with me is top priority.
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E
4,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I arrived at 7:30 PM exhausted—front desk staff were great, no complaints there. The hotel is brand new (and very much still in a construction zone), but the real surprise was the youth soccer team treating the lobby like a FIFA training facility—balls flying into glass doors, windows, lights… chaos. The room? Built with what felt like tissue paper. I heard everything—cars, hallway chats, neighboring rooms. Special shoutout to Michelle and her husband—I was fully invested in your evening. Earplugs were not optional. No Wi-Fi anywhere. The Peloton wasn’t assembled. Breakfast was loud, messy, and completely overrun by kids. Also no non-dairy milk, which hits harder when you’re running on zero sleep. Room details: parking lot lights beam straight in, blinds don’t fully close, and the shower/fixtures suggest this place was built in a hurry. Overall: I kind of slept, heard everything, and paid $200 for the experience.
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Patrick
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I’ve been staying there 3 times now and I wish the could update their pillows
Number of reviews per page
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