Solivina N.

Leisure

10,0

/10

Reviewed 1 week(s) ago

Hotel Novus always makes you feel comfortable and at home, never wanting to leave. The food is delicious, and the atmosphere is always pleasant. The service is great. I just missed my terminal plug, and there was no confirmation via email. Sigh. But otherwise, it's great and makes me want to come back again ❤️

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Accommodation's Reply

17 Jun 2026

Dear Ms. Solivina N., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa

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natasha m.

8,4

/10

Reviewed 2 week(s) ago

The ambiance, the food, and hospitality were all good.

1 people find it helpful

Accommodation's Reply

10 Jun 2026

Dear natasha m., Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa

A***a

Staycation

10,0

/10

Reviewed 4 week(s) ago

There is a warm pool, kids club, rabbit village, mini golf, game room, and outdoor activities for children.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Mr./Ms. A*a, Thank you for your kind review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a wonderful day! Sincerely, Novus Giri Resort & Spa

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Ismail U.

Leisure

8,6

/10

Reviewed 4 week(s) ago

The toilet has a bathtub and no shower. Totally difficult to take a shower in a bathtub. Also, cleaning can be improved. The staff are good and the location is excellent. My suggestion to them is to renovate the premium rooms' toilets and fit them with showers.

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Accommodation's Reply

22 May 2026

Dear Ismail U., Thank you very much for sharing the review of your recent experience about Novus Giri Resort & Spa We’re truly pleased to hear that you enjoyed our rooms and the service provided by our team. However, We sincerely apologize for the inconvenience you experienced with the bathtub setup and the cleanliness of the bathroom. Your comments are very valuable to us, and we understand how a shower facility would provide greater comfort and convenience for our guests. Please be assured that we have shared your suggestion regarding the renovation of the premium room bathrooms and the installation of proper shower facilities with our management team for future improvements. We hope you will not remain on this experience, and we are looking forward to having the pleasure of welcoming you again in the future. Warmest regards, Novus Giri Resort & Spa

Ghefira C.

9,4

/10

Reviewed 6 week(s) ago

Recommended, very comfortable for families

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3 people find it helpful

Accommodation's Reply

12 May 2026

Dear Ms. Gefira C., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your next visit! Have a great day! Sincerely, Novus Giri Resort & Spa

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christella l.

Leisure

9,4

/10

Reviewed 6 week(s) ago

Perfect for relaxing.. Get lots of vouchers for the first day of check-in

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1 people find it helpful

Accommodation's Reply

11 May 2026

Dear Ms. Christella L., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa

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Dhian A. D.

Staycation

5,0

/10

Reviewed 7 week(s) ago

Due to a health condition, I was unable to go through with my stay at Novus. Unfortunately, they offered no option to refund or reschedule, completely disregarding my circumstances. I am very disappointed by the lack of empathy shown. I don't expect to be 'treated like a king', but I do expect a business to show a bit of human decency and consideration when health issues arise

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Accommodation's Reply

08 May 2026

Dear Dhian A. D., Thank you very much for sharing the review of your recent experience about Novus Giri Resort & Spa We’re truly pleased to hear that you enjoyed our rooms and the service provided by our team. At the same time, We completely understand how difficult and unexpected situations related to health can be, and we apologize if our policies and communication came across as lacking empathy or consideration. Please know that this was never our intention. While certain reservations are subject to booking terms and conditions that may limit refund or rescheduling options, we understand the importance of handling such situations with greater care and sensitivity. Your feedback has been shared with our management team for further review and evaluation of how we can improve our guest support in similar circumstances moving forward. We genuinely appreciate you bringing this matter to our attention and regret that your experience with us left you feeling unsupported during a difficult time. We hope you will not remain on this experience, and we are looking forward to having the pleasure of welcoming you again in the future. Warmest regards, Novus Giri Resort & Spa

A***a

10,0

/10

Reviewed 7 week(s) ago

My first experience staying at Novus Giri Puncak Hotel was truly satisfying. All the facilities were excellent, well maintained, and made my stay very comfortable. What impressed me the most was the staff’s hospitality, they were friendly, attentive, and very helpful. Overall, it was a wonderful experience, and I would definitely love to come back again

1 people find it helpful

Accommodation's Reply

05 May 2026

Dear A***a, Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa

Verified Traveler

Staycation

10,0

/10

Reviewed 8 week(s) ago

A memorable experience, I'll definitely stay here again when I go to Puncak. The atmosphere is beautiful and peaceful, and the staff are friendly. You'll be greeted at every turn.

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1 people find it helpful

Accommodation's Reply

30 Apr 2026

Dear Mr./Ms. G*t, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa

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D***i

Staycation

10,0

/10

Reviewed 9 week(s) ago

pleasant and cozy atmosphere

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2 people find it helpful

Accommodation's Reply

21 Apr 2026

Dear Mr./Ms. D*i, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa

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Y***a

Leisure

8,8

/10

Reviewed 9 week(s) ago

The hotel facilities are top-notch 👍🏻, no need to go anywhere, just stay at the hotel. The food is also quite delicious. There's a wide variety 🤍

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Accommodation's Reply

21 Apr 2026

Dear Gentlemen/Ladies, Thank you for your lovely review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your next visit! Have a wonderful day! Sincerely, Novus Giri Resort & Spa

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Rinaldi R. E. M.

Leisure

10,0

/10

Reviewed 10 week(s) ago

Check-in was fast. The staff were all friendly. My family and I enjoyed our stay here. The facilities are complete; the rooms, restaurant, swimming pool, and other amenities were clean. The heated pool was nice and not too hot, so the kids enjoyed it. My only suggestion is to fix the TV in the room to get local channels, as it doesn't work. I've called the staff to fix it, but they couldn't. Thank you. I will be back to stay here.

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2 people find it helpful

Accommodation's Reply

17 Apr 2026

Dear Mr. Rinaldi R.E.M., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your next visit! Have a great day! Sincerely, Novus Giri Resort & Spa

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H***a

8,7

/10

Reviewed 11 week(s) ago

One of the most family-friendly hotels in Puncak (although it's the furthest from the others). The staff is friendly and helpful, and they offer free photosessions. While the rooms aren't particularly large, the twin beds combined make for a comfortable sleep. Breakfast is also good. However, you should pay attention to cleanliness, especially in the bathroom, as there's a bathtub. Ensure the bathtub isn't slippery or has an anti-slip mat. I slipped while trying to get into the bathtub, and I still have bruises. But overall, it was a good experience.

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2 people find it helpful

Accommodation's Reply

10 Apr 2026

Dear Valued Guest, Thank you for your wonderful review. We are delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the pleasure of serving you again on your next visit! Have a wonderful day! However, we sincerely apologize for the incident you experienced in the bathtub area. The safety and comfort of all our guests is our top priority. We have taken your feedback regarding the slippery bathtub seriously into consideration and will be working to improve our hygiene standards and enhance preventative measures, such as the use of non-slip mats, to prevent such incidents from happening again. We hope your situation has improved. Thank you for your understanding and valuable feedback. Sincerely, Novus Giri Resort & Spa

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J***l

Staycation

8,4

/10

Reviewed 11 week(s) ago

Overall, a calming healing place with fresh, natural air.

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1 people find it helpful

Accommodation's Reply

06 Apr 2026

Dear Mr./Ms. J*l, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa

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S***a

10,0

/10

Reviewed 12 week(s) ago

The hotel staff are all friendly!!! Really satisfied staying here, the place is really comfortable, the room smells good. I don't regret coming here even though there's traffic jams but I get so much healing when I get here!!!🥹 Lots of vouchers too, the breakfast is delicious.. will come back here soon🫶🏻

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Accommodation's Reply

08 Apr 2026

Dear S*a, Thank you for your wonderful review. We are delighted that you enjoyed your stay with us. Our staff love reading your writings. We value our guests' experience and satisfaction, and your review is a testament to the dedication we put in every day. We hope to see you again soon. Sincerely, Novus Giri Resort & Spa

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m***a

Staycation

9,7

/10

Reviewed 12 week(s) ago

The hotel's atmosphere is truly comfortable. Perfect for those who want to relax from the hustle and bustle of the city. Choosing a premier room is not wrong. It looks like the room has been newly renovated, the bathroom should have a special shower area, separate, not directly connected to the bathtub. The faucet is also a bit difficult if you have to climb into the bathtub for ablution. Oh yes, it would be better if you provide a bathrobe in the room. The view is really nice directly to the swimming pool and the staff is friendly. The restaurant atmosphere is also a very nice place to relax in the afternoon or while having dinner. One more thing, thank you for preparing the beautiful cake.

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1 people find it helpful

Accommodation's Reply

08 Apr 2026

Dear Mr./Ms. m*a, Thank you very much for sharing your experience at Novus Giri Resort & Spa. We sincerely apologize for your feedback regarding the bathroom design, particularly the shower area and the faucet amenities, as well as the inclusion of bathrobes. We will focus on improving these aspects to enhance the comfort and convenience of all our guests in the future. This will be taken seriously by our team to provide an even more valuable stay experience. On behalf of the management, I apologize for any inconvenience you experienced. As we are seriously reviewing our service levels to strive for improvement, we hope you will not encounter such an incident again, and we look forward to welcoming you back in the future. Sincerely, Novus Giri Resort & Spa

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K***i

8,5

/10

Reviewed 12 week(s) ago

This is actually my umpteenth time staying here and I always only stay in a pool suite type room, sometimes a grand pool suite with a price range of 4.5-5.5 million / night. That's why I'm already familiar with the layout of the room and the position of the room I stayed in. Actually, overall I didn't have a bad experience. However, there are a few things I regret, because this is my first time here using a 2-wheeled vehicle. The friendliness I usually feel from security (when I drive at that time), but on the day I stayed, I didn't get that. Even several times and when I was about to check out, there was not a single security guard or officer who usually stands in front to help me cross the highway. Hahaha okay. Whereas when I use a car, the officers on duty are always on standby and alert in helping me get onto the highway. For the breakfast menu, maybe they could add more menu variants, because for a 5-star hotel menu, it should be more varied.

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3 people find it helpful

Accommodation's Reply

02 Apr 2026

Dear Mr./Ms. Ke*i, Thank you very much for sharing your negative experience at Novus Giri Resort & Spa. We are extremely sorry about the unpleasant experience, especially regarding the service from the security team that you felt was different while they were riding the motorcycles. This is a matter of great concern to us, as the standard of service and preparation should be consistent for all guests without exception. We will reassess and provide new recommendations to the relevant team to ensure that such an incident does not happen again. Regarding the breakfast menu, we also appreciate your feedback. We will consider adding more variety to the menu to meet guest expectations, especially at the level of a 5-star hotel. This will be a serious assessment for our team to provide a more worthwhile stay experience for the money you paid. On behalf of the management, I sincerely apologize for the inconvenience you experienced. We are seriously reviewing our service levels to strive for further improvement. We hope you do not have such an experience again, and we look forward to welcoming you again in the future. Sincerely, Novus Giri Resort & Spa

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y***i

Leisure

8,5

/10

Reviewed 13 week(s) ago

This hotel is very unfriendly for the elderly and people with disabilities. I didn't expect access to the rooms to involve climbing or descending steep stairs. There's no wheelchair access. The hotel's facilities are minimal (a small swimming pool and limited play area).

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1 people find it helpful

Accommodation's Reply

30 Mar 2026

Dear Mr./Ms. Y*i, Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay at our hotel. The issue of accessibility to your room, requiring stairs and lacking wheelchair accessibility, is a significant concern for us. We understand that comfort and ease of use, especially for the elderly and disabled, are paramount. Our team will take this seriously in order to provide an even better guest experience. On behalf of management, I apologize for any inconvenience you experienced. We are actively reviewing our service levels to strive for further improvement. We hope you will not encounter such issues again, and we look forward to welcoming you back in the future. Sincerely, Novus Giri Resort & Spa

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PETER S.

Leisure

10,0

/10

Reviewed 13 week(s) ago

My first time staying here for 3 days and 2 nights. It was truly satisfying. A full day at the hotel was never boring. The staff from all departments were incredibly friendly. The cleanliness and child-friendly atmosphere were also commensurate with the class of the hotel. I'll be back again soon...hohoho

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Accommodation's Reply

24 Mar 2026

Dear Mr. Peter S., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa

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Amelia O.

10,0

/10

Reviewed 13 week(s) ago

I really love the ambiance and the view, really cleanliness and helpful staff. Thank you Novus Giri

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Accommodation's Reply

20 Mar 2026

Dear Amelia O., Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa

Novus Giri Resort & Spa

Overall Ratings & Reviews Novus Giri Resort & Spa

8,7

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8,9

Traveler Reviews Novus Giri Resort & Spa