Dear Mr./Ms. T*e, Thank you for choosing Arayaduta Palembang Hotel for your stay on September 5-6, 2026, and for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's atmosphere during your stay, especially your children. For us, seeing families comfortably spend time together is one of the most meaningful things in the hotel business. We hope that the facilities we provided helped your family relax, play, and enjoy time together while at the hotel. The happiness of children is extremely important in creating a satisfying stay experience for the whole family. Thank you for your trust in Arayaduta Palembang. We hope to welcome you and your family back again in the future to create even more fun moments together. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr./Ms. D*i, Thank you so much for your perfect 10.0 rating and for taking the time to share your experience staying at Arayaduta Palembang Hotel. We are delighted to hear that you found Arayaduta Palembang Hotel to be a child-friendly hotel and recommended it as one of your top choices. The happiness and comfort of families, especially children, is our top priority. We believe that family vacations are more enjoyable when children can comfortably enjoy the hotel's atmosphere while parents can relax and spend quality time together. Your appreciation motivates our entire team to continuously strive to create a family-friendly experience, from arrival to the end of your stay. Thank you for choosing Arayaduta Palembang Hotel for your visit on August 28-29, 2026. We look forward to welcoming you and your family back again on your next visit for an even more comfortable, friendly, and enjoyable experience. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr. Saudy A, Thank you so much for giving Aryaduta Palembang a five-star rating. We are extremely grateful for your 5/5 rating for the room, service, and location. Even though it was only a short stay, this recognition means a great deal to us and motivates our entire team to continue striving to provide comfortable and memorable stays. We will continuously strive to maintain the highest standards in all aspects of the guest experience, from the comfort and cleanliness of the rooms and the quality of amenities to the friendly, responsive, and attentive service. For us, hospitality is not just about meeting our guests' needs, but about making every visit comfortable and memorable. Thank you for choosing Aryaduta Palembang. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr./Ms. r*a, Thank you so much for taking the time to share your experience staying at Arayaduta Palembang Hotel and giving us a rating of 8.5. We are delighted to know that Arayaduta Palembang Hotel is a suitable choice for families and is recognized as a child-friendly hotel. For us, creating a comfortable atmosphere for families, especially children, is a key part of the service experience we strive to provide. We hope that during your stay from August 31st to September 3rd, 2026, you and your family enjoyed your stay thoroughly, from the comfort of the rooms and hotel amenities to the atmosphere conducive to quality time together. Your valuable feedback is a very meaningful thank you to our entire team and inspires us to further improve the quality of our service and continue to provide a family-friendly, comfortable, and enjoyable stay experience. Thank you for choosing Arayaduta Palembang Hotel. We look forward to welcoming you and your family back again on your next visit for an even more memorable experience. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr./Ms. R*a, Thank you very much for your visit and warm support during your stay at Arya Duta Palembang Hotel from August 31st to September 3rd, 2026. We appreciate the many heart emojis you sent. Although there was no written message, this support became a very meaningful expression of gratitude for our entire team. We hope that during your stay you enjoyed the comfort of the rooms, hotel facilities, and services we provided. Guest satisfaction and comfort are always our top priority, and such gratitude motivates us to continue striving to provide sincere, friendly, and attentive service. Thank you for choosing Arya Duta Palembang Hotel. We hope to welcome you back again on your next visit and provide you with an even more comfortable and memorable experience. Sincerely, The Management Team, Arya Duta Palembang Hotel

Dear Mr./Ms. H***y, Thank you very much for sharing your experience with us. We are pleased to know that ARYADUTA Palembang could provide a comfortable and convenient stay for you and your mother, particularly with our close proximity to Siloam Hospital. We understand that staying away from home while accompanying a family member for a medical procedure can be an important and sometimes demanding experience, so we are glad that our location and the assistance provided by our team could make things a little easier for you. It is especially meaningful to hear that our staff were helpful and attentive throughout your stay. We will certainly share your kind feedback with the team as encouragement to continue providing warm, thoughtful, and responsive hospitality to every guest. We wish your mother a smooth recovery following her second eye operation and hope everything goes well. Thank you for choosing ARYADUTA Palembang during this important time for your family. We look forward to welcoming you again whenever you return to Palembang. Warm regards, Management of ARYADUTA Palembang

Dear I*a, We sincerely thank you for staying at Ariaduta Palembang from August 24 to 25, 2026, for giving us a high rating of 9.1, and for sharing your valuable experience. We deeply appreciate your positive feedback regarding your overall satisfaction during your stay. However, we have fully acknowledged your observation that the check-in process was somewhat slow. We apologize for the inconvenience. We understand that a quick and efficient check-in is crucial, especially after a long journey. The Front Desk team will review your feedback to improve the check-in process and do our utmost to provide a faster, smoother, and more personalized check-in experience for all guests. Thank you once again for your valuable review and feedback. We will strive to provide an even more satisfying experience and a comfortable check-in process for your next stay. Thank you. Sincerely, The Management of Ariaduta Palembang

Dear Mr. U***d, Thank you very much for taking the time to share your experience during your stay at ARYADUTA Palembang from 22 to 23 August 2026. We are delighted to know that you had an overall enjoyable stay and were pleased with the service, breakfast selection, and swimming pool. It is especially encouraging to hear that you appreciated the variety of choices available at breakfast. We understand that a satisfying breakfast is an important part of starting the day well, and our team continuously strives to offer a selection that caters to different tastes and preferences. We are also pleased that you enjoyed our swimming pool. We hope it provided a relaxing and refreshing experience during your stay, whether you were enjoying some leisure time or spending quality moments with your family. Your kind words regarding our service are truly appreciated. Our team takes great pride in creating a welcoming and comfortable environment for every guest, and feedback such as yours is a meaningful encouragement for us to maintain and continuously improve our standards. Thank you once again for choosing ARYADUTA Palembang. We look forward to welcoming you back on your next visit and providing you with another enjoyable and memorable stay. Warm regards, Management of ARYADUTA Palembang

Dear Mr./Ms. A*t, Thank you for rating us 8.5 and taking the time to share your experience at Aryaduta Hotel Palembang on August 21-22, 2026. We are pleased to hear that your overall experience was quite good. However, we understand the inconvenience you experienced regarding access from your room to the ballroom, which at that time required passing through the kitchen elevator area as there was no dedicated elevator for guests staying in that area. We apologize if this situation made accessing the ballroom inconvenient or not as expected. We understand that for guests attending events at the hotel, access to the ballroom area should be clear, convenient, and accessible without having to pass through areas that overlap with the hotel's back-end operations. Your feedback is important to us. We will evaluate with the relevant teams regarding guest flow to the ballroom, signage, and alternative routes during events at the hotel to ensure that the guest experience remains comfortable without disrupting smooth operations. We greatly appreciate such constructive feedback, as it helps us see what we can still improve. We hope that on your next visit, we can provide an even better experience and meet your expectations even more. Sincerely, Aryaduta Palembang Management Team

Dear Ms./Mrs. A*a, Thank you so much for your review and compliments on Arayaduta Palembang Hotel. We are delighted to hear that your experience from arrival was comfortable, especially the friendly welcome from our security team and assistance with your luggage. We are also glad that the check-in process was easy and quick, allowing you to relax and enjoy your time during your stay. Our room on the 11th floor with city views, the cleanliness of the room, and the attentiveness of our team in assisting with all your requests are all things we greatly appreciate. For us, fast, friendly, and responsive service is an essential part of a memorable stay experience. We are happy to know that all of these aspects made your stay at Arayaduta Palembang so impressive. Such compliments encourage our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back again on your next visit and provide you with an equally or even better experience. Sincerely, Arayaduta Palembang

Dear Mr./Ms. r*y, Thank you for taking the time to share your experience and feedback during your stay at Aryaduta Palembang. We apologize if your experience did not meet your expectations, particularly regarding the service of the night security staff, the water pressure in the bathroom, the cleanliness of the linens, and the variety and taste of the food served. Regarding the night security service that you found unhelpful, we will forward this matter to the relevant department for investigation and evaluation. We understand that friendliness, assistance, and positive feedback are always essential for all guests. For the low water pressure in the bathroom, we will coordinate with the technical department to check the relevant systems and equipment. Furthermore, we apologize for any inconvenience caused by small dust particles remaining on the linens. The cleanliness and comfort of your room are our top priority, so this feedback will be reviewed by the housekeeping department to improve our inspection and quality control before handing over rooms to guests. We also acknowledge your feedback regarding the lack of variety in the menu and the taste not meeting expectations. We will forward this feedback to the Food and Beverage team and the kitchen team to evaluate and improve the menu and taste quality. Thank you for your valuable feedback. We hope to welcome you back to Aryaduta Palembang and provide you with an even better experience. Sincerely, Aryaduta Palembang

Dear Mr./Ms. Lai C. S., Thank you very much for taking the time to share your feedback following your stay at ARYADUTA Palembang. We are delighted to know that you found our Front Desk team very helpful during your stay. Being attentive, responsive, and ready to assist our guests is an important part of the hospitality we strive to provide. Your kind feedback is greatly appreciated and will be shared with our Front Office team as encouragement to continue delivering warm and helpful service to every guest. We look forward to welcoming you back to ARYADUTA Palembang and providing another comfortable and pleasant stay. Warm regards, Management of ARYADUTA Palembang

Dear Mr. Nofrizal P., Thank you very much, Mr. Nofrizal, for taking the time to share your experience and write a review about Aryaduta Palembang Hotel. We are delighted to hear that you were satisfied with our service and felt a friendly welcome from our team throughout your stay. For us, friendly and genuine service is essential in creating a comfortable guest experience. Your compliments motivate the entire Aryaduta Palembang team to continue striving to provide friendly, responsive, and consistent service to all guests. We hope to welcome you back again on your next stay and provide you with an even more comfortable and memorable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel

Dear Ms. Henny D., Thank you very much for taking the time to share your experience with us. We are pleased to know that our team was able to assist you during your stay and that our convenient location near Siloam Hospital provided added comfort and convenience, especially while accompanying your mother for her eye surgery. We understand that having a comfortable and supportive place to stay is especially important during such a time. It is therefore truly meaningful for us to know that our team was helpful and attentive throughout your visit. Thank you for choosing ARYADUTA Palembang during this important family moment. We sincerely hope your mother is doing well and recovering smoothly. We look forward to welcoming you and your family again on a future visit to Palembang, and we hope to continue providing the same warm and thoughtful hospitality. Warm regards, Management of ARYADUTA Palembang

Dear Mrs. Nizan W., Thank you for taking the time to write a review and share your feedback after your stay at Arayaduta Palembang. We greatly appreciate your comments. Your feedback regarding the variety of the food menu is also important to us. We understand that a diverse menu can provide a more satisfying dining experience, especially for guests staying multiple nights. We will forward your suggestions to our Food and Beverage team for evaluation and further improvement of the variety and quality of our food. Thank you for helping us identify areas for improvement. We hope that on your next stay, you will have an even more enjoyable and comfortable experience at Arayaduta Palembang. Sincerely, The Management Team, Arayaduta Palembang

Dear Valued Guest, We sincerely thank you for your perfect 10.0 rating and positive feedback regarding Araya Duta Palembang Hotel. We are delighted to hear that you received a warm welcome and excellent assistance from our staff during check-in. We are also pleased to see that the cleanliness and well-equipped rooms made your stay comfortable. For us, a good experience begins the moment you arrive at the hotel, and your appreciation for the friendliness and service of our staff motivates us to continue providing warm, attentive, and dedicated service. Thank you for choosing Araya Duta Palembang Hotel. We hope to welcome you back on your next stay and provide you with an equally excellent, or perhaps even more memorable, experience. Sincerely, The Management Team, Araya Duta Palembang Hotel

Dear Mr./Ms. P*n, Thank you for taking the time to rate us 9.2 and sharing your experience staying at Aryaduta Palembang. We are delighted to hear that you were comfortable with the room we provided and gave us an excellent overall rating. However, we have noted your feedback regarding the size of the bathroom, which we felt was rather small. We understand that bathroom comfort is a crucial part of the guest experience, and this feedback will be taken into consideration and evaluated for future improvements. Thank you for your compliments and constructive feedback. Guest feedback like this helps us continuously improve the quality and comfort we provide. We hope to welcome you back to Aryaduta Palembang for an even better experience next time. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr./Mrs. G*t, Thank you for taking the time to share your experience staying at Arayaduta Palembang. We are pleased to hear that overall you found our hotel comfortable and had a positive experience during your stay. We appreciate your appreciation for the continued variety of other menu items. However, we apologize if the breakfast menu this time did not meet your expectations, particularly the lack of meat and sausage options that you previously enjoyed. We understand that variety in the breakfast menu is a crucial part of the guest experience, especially for guests who have high expectations based on previous stays. This feedback is very important to us, and we will share it with our Food and Beverage team to evaluate how we maintain a balance between menu variety, quality, and guest needs. We will continuously strive to ensure that the breakfast experience at Arayaduta Palembang remains diverse and satisfying. Thank you for your honest feedback. We look forward to welcoming you again in the future and providing you with an even better stay experience, including a breakfast experience that better meets your expectations. Sincerely, The Management Team, Arayaduta Palembang

Dear Mr. Ramthoni, Thank you very much, Mr. Ramthoni, for your perfect 10.0 rating and positive review of Arayaduta Palembang Hotel. We are delighted to know that you were satisfied with your stay with us and recommended Arayaduta Palembang Hotel as a suitable choice for your family. Our location, close to shopping malls and a variety of restaurants, is expected to provide convenience and enjoyment for all guests while enjoying their family vacation. Your trust and recommendation are invaluable encouragement to our entire team. We will continue to strive to maintain the comfort of our rooms, the quality of our facilities, cleanliness, and friendly and attentive service. We hope to welcome you and your family back to Arayaduta Palembang Hotel next time and provide you with an even more comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Ms. Meta O., Thank you very much, Ms. Meta, for your positive review and rating of 9.1 at Arya Duta Palembang Hotel. We are very pleased to hear that you felt comfortable with the hotel environment, especially the excellent location near shopping malls. We are also happy to hear that your children enjoyed the various playground areas available at the hotel. We are truly committed to providing a fun and family-friendly experience so that children can enjoy their time with their families. Your compliments motivate our entire team to strive to maintain the comfort of the hotel environment, the cleanliness of the areas, and the quality of facilities and services so that all families can enjoy their time together even more. We hope to welcome you and your family back to Arya Duta Palembang Hotel on your next stay and provide you with an even more comfortable, fun, and memorable experience for your family. Sincerely, The Management Team, Arya Duta Palembang Hotel