Dear Ms./Mrs. Wu, Thank you for choosing to stay at Arayaduta Palembang and for taking the time to share your valuable feedback. We apologize if any part of your experience did not meet your expectations, particularly regarding the friendliness of the staff, the coordination between the reception and luggage storage team, and the variety and taste of the breakfast. We understand that good communication between staff is crucial for quick and smooth luggage delivery to your room and retrieval during checkout. We will take your feedback into consideration in evaluating the coordination between the reception and concierge team to reduce guest waiting times and improve our services. We will remind all teams to always provide friendly, warm, and attentive service. Regarding breakfast, we understand that menu variety and taste are important aspects of the guest experience. We will share your feedback with the Food and Beverage team to use as feedback in evaluating and improving the variety of food options and the consistency of quality and taste of the food to better meet the tastes and expectations of our guests. Thank you for your helpful feedback. We appreciate the opportunity to improve these shortcomings and continuously develop the quality of service and dining experience at Arayaduta Palembang. We hope to welcome you back again for a better and more satisfying stay in the future. Sincerely, The Management Team, Arayaduta Palembang

Dear Mr./Ms. R*a, Thank you very much for your stay at our hotel from October 4th to 6th, 2026, and for giving us a perfect 10/10 rating. We are extremely grateful for your valuable feedback. We are delighted that you gave us such a high rating for the comfortable rooms, the varied breakfast menu, and the excellent facilities. We noticed that you mentioned the hotel name "The Zuri" in your review. We kindly request that you reconfirm the hotel name. Your cooperation will be invaluable in recording the correct information. Thank you for choosing our hotel. We hope you had a comfortable and memorable stay. Palembang Aria Duta Hotel Management

Dear Mr./Ms. R*a, Thank you very much for your stay at our hotel from October 4th to 6th, 2026, and for giving us a perfect 10/10 rating. We are extremely grateful for your valuable feedback. We are delighted that you gave us such a high rating for the comfortable rooms, the varied breakfast menu, and the excellent facilities. We noticed that you mentioned the hotel name "The Zuri" in your review. We kindly request that you reconfirm the hotel name. Your cooperation will be invaluable in recording the correct information. Thank you for choosing our hotel. We hope you had a comfortable and memorable stay. Palembang Aria Duta Hotel Management

Dear Mr./Ms. R*A, Thank you so much for your stay at Arda Palembang and for sharing your feedback about your stay between October 4th and 6th, 2026. We are delighted that you enjoyed your stay and gave us a perfect 10/10 rating. We appreciate your compliments on the delicious breakfast and special offers. Your compliments are a great encouragement to us in our commitment to providing high-quality food, attractive offers, and friendly and attentive service so that we can promise our guests a comfortable and memorable stay. Thank you again for your trust and support in Arda Palembang. We will do our best to provide an even more comfortable and memorable stay for your next visit. Thank you again, The Arda Palembang Management Team.

Dear Mr./Ms. R*a, Thank you very much for your stay at our hotel from October 4th to 6th, 2026, and for giving us a perfect 10/10 rating. We are extremely grateful for your valuable feedback. We are delighted that you gave us such a high rating for the comfortable rooms, the varied breakfast menu, and the excellent facilities. We noticed that you mentioned the hotel name "The Zuri" in your review. We kindly request that you reconfirm the hotel name. Your cooperation will be invaluable in recording the correct information. Thank you for choosing our hotel. We hope you had a comfortable and memorable stay. Palembang Aria Duta Hotel Management

Dear Mr./Ms. R*a, Thank you very much for your stay at our hotel from October 4th to 6th, 2026, and for giving us a perfect 10/10 rating. We are extremely grateful for your valuable feedback. We are delighted that you gave us such a high rating for the comfortable rooms, the varied breakfast menu, and the excellent facilities. We noticed that you mentioned the hotel name "The Zuri" in your review. We kindly request that you reconfirm the hotel name. Your cooperation will be invaluable in recording the correct information. Thank you for choosing our hotel. We hope you had a comfortable and memorable stay. Palembang Aria Duta Hotel Management

Dear R*A, Thank you so much for your stay at Arda Palembang and for sharing your feedback about your stay between October 4th and 6th, 2026. We are delighted that you enjoyed your stay and gave us a perfect 10/10 rating. We appreciate your compliments on the delicious breakfast and special offers. Your compliments are a great encouragement to us as we strive to always provide our guests with high-quality food, attractive offers, and friendly and attentive service to make your stay comfortable and memorable. Thank you again for your trust and support in Arda Palembang. We will do our best to provide you with an even more comfortable and memorable stay on your next visit. Thank you again, The Arda Palembang Management Team.

Dear Mr./Ms. A*n, Thank you for choosing to stay at Arayaduta Palembang Hotel and for taking the time to share your experience during your stay on October 18-19, 2026. We are delighted to hear that you were satisfied with our team's service and gave us a perfect 10/10 rating. In particular, thank you for your appreciation of Desi for the excellent service. We will forward this compliment to Desi to express our gratitude for his dedication and attentiveness to guest service. Such compliments inspire Desi and the entire team to continue striving for friendly, sincere, and professional service. Thank you for your trust and support in Arayaduta Palembang Hotel. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr./Ms. E*i, Thank you for choosing to stay at Aryaduta Palembang and for giving us a perfect 10.0 rating for your stay. We are delighted to hear that you were satisfied with the service of our concierge team, especially Daisy. We will pass on your compliments to Daisy as a token of our gratitude for her friendly and professional service. Your compliments inspire our entire team to strive for the best service and create comfortable and memorable stays for all our guests. We look forward to welcoming you back to Aryaduta Palembang on your next visit. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr. Richmond, Thank you for choosing Aryaduta Palembang Hotel for your vacation and thank you for taking the time to share your experience during your stay from October 10-12, 2026. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, the spacious rooms, and the excellent central location. We are also pleased to hear that the reasonably priced food in our restaurant contributed to your comfortable stay. We understand the flight delay you experienced and would be happy to accommodate your request for a late check-out to make your journey more convenient. For us, attentiveness and flexibility according to the hotel's conditions and availability are part of our commitment to providing a pleasant stay for all guests. Your compliments motivate the entire Aryaduta Palembang team to continue striving for cleanliness, comfortable facilities, quality food, and friendly and attentive service. Thank you again for your trust. We hope to welcome you back on your next visit and provide you with an even more comfortable and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms./Mrs. F*a, Thank you for choosing Aryaduta Palembang and for taking the time to share your positive experience during your stay on October 13-14, 2026. We are delighted to hear that you were satisfied with the friendly service from our team. In particular, thank you for your compliments regarding Desi. We will forward these compliments to Desi to express our gratitude for her service and attentiveness. Your compliments and perfect 10/10 rating motivate Desi and the entire team to continue striving to provide genuine, friendly, and memorable service to all guests. Thank you for your trust and support in Aryaduta Palembang. We will continue to maintain the quality of our service to ensure that every visit is a comfortable and enjoyable experience. We hope to welcome you back again on your next stay with the best service from the entire Aryaduta Palembang team. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms. Vyola Novita, Thank you for choosing ARYADUTA Palembang and for sharing your positive feedback following your stay from 9 to 11 October 2026. We are delighted to know that you appreciated our hospitality and strategic location, which provided convenient access to your destinations during your visit. Your kind words and excellent score of 9.7 are greatly appreciated and serve as encouragement for our team to continue delivering warm, attentive, and professional service. We remain committed to ensuring that every guest enjoys a comfortable and memorable stay. Thank you once again for your trust in ARYADUTA Palembang. We look forward to welcoming you back and providing you with another enjoyable experience on your next visit. Warm regards, Management ARYADUTA Palembang

Dear Diah A., Thank you for choosing Aryaduta Palembang as your accommodation and for sharing your valuable experience. We are delighted to hear that you enjoyed the hotel's spaces and beauty, and were satisfied with the service provided by our staff during your stay. Your warm praise serves as a great motivation for all staff at Aryaduta Palembang to continue providing kind, professional, and attentive service, and to maintain the comfort and quality of our facilities so that every guest can have a comfortable and satisfying time. Thank you for trusting and choosing Aryaduta Palembang. We look forward to providing you with an even more comfortable and memorable stay on your next visit. Thank you. Sincerely, The Management of Aryaduta Palembang

Dear Mr./Ms. N*e, Thank you for choosing Aryaduta Palembang and for taking the time to rate your stay a perfect 10/10. We are delighted to know that our team's service made a wonderful impression throughout your stay. We would like to express our sincere gratitude to Desi, and we will present this award to Desi as a token of our appreciation for his dedication and warm hospitality in providing the best possible service to our guests. Thank you for your trust in Aryaduta Palembang. We look forward to welcoming you back for another comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Mrs. Hostia R. S. S., Thank you for choosing Aryaduta Palembang and rating your stay a perfect 10.0. We are delighted to know that you rated ARYADUTA as the best hotel and were satisfied with the service of our reception team during the check-in process. The warm welcome and friendly service from your arrival are a key part of our commitment to providing a comfortable and memorable stay. Your compliments motivate our entire team to strive to maintain the highest quality of service and provide the best care to all guests. Thank you for your trust and positive review. We hope to welcome you back to Aryaduta Palembang next time with even better service and an even more enjoyable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms. Z*a, Thank you for choosing Aryaduta Palembang and giving us a perfect 10.0 rating for your stay. We are delighted to hear that you were comfortable with the clean and fragrant room during your stay. Especially, thank you for your compliments to Desi. We will pass on your appreciation to her as a token of our gratitude for her service and attentiveness. Such appreciation motivates Desi and the entire team to continue striving for friendly, sincere, and attentive service to all guests. Thank you for your trust in Aryaduta Palembang. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Ms./Mrs. a*a, Thank you for choosing Aryaduta Palembang as your accommodation and for giving us a perfect 10.0 rating for your experience. We greatly appreciate your trust and positive review. In particular, thank you for your appreciation of Desi for the service she provided during your stay. We will forward your compliments to Desi to express our gratitude and encourage her to continue providing friendly, sincere, and attentive service to all guests. Your satisfaction is our happiness and motivates our entire team to maintain the quality of our service. We hope to welcome you back to Aryaduta Palembang for another comfortable and memorable stay. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr./Ms. A*i, Thank you for choosing to stay at Arayaduta Palembang Hotel from September 17-19, 2026, and for taking the time to share your experience. We are delighted to hear that you gave us a perfect 10/10 rating. We are pleased to know that the friendliness of our staff and the cleanliness of the rooms made your stay comfortable. We are also pleased that the traditional cakes we served were one of your favorites. This compliment motivates our entire team to strive for the best service and provide memorable experiences for all our guests. Thank you again for your trust and kind words. We look forward to welcoming you back to Arayaduta Palembang for an even more comfortable and enjoyable stay. Sincerely, The Management Team, Arayaduta Palembang

Dear Mr. Wenyu S., Thank you for choosing ARYADUTA Palembang and for taking the time to share your feedback following your stay from 7 to 8 September 2026. We are sorry to learn that you felt the penalty imposed for a small amount of cigarette ash was excessive. We understand your concern and appreciate you bringing this matter to our attention. Our smoking policy is intended to maintain room cleanliness, comfort, and safety for all guests, while any related charges should be handled with clear communication and appropriate consideration of the circumstances. Your feedback is valuable and will be shared with the relevant team for review, particularly regarding how such policies are communicated and applied to ensure a fair and consistent approach. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to ARYADUTA Palembang and provide you with a more positive experience. Salam hangat, Management ARYADUTA Palembang

Dear Ms. Indriani Kulthom, Thank you for sharing your experience staying at Aryaduta Palembang Hotel. We apologize for the inconvenience you experienced while checking your parking ticket, especially since you were traveling with a 2.5-year-old child and had to climb stairs. We understand this situation is extremely inconvenient, particularly when you need to enter and exit the hotel grounds for short errands. The parking system provided is part of a regional system, and its management is not entirely under the hotel's control. However, we will evaluate the coordination of our team and the method of providing information regarding parking confirmation to make it clearer, simpler, and more considerate of guest needs. Thank you for your feedback. We hope that on your next stay, we can provide you and your family with a more comfortable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel