Mason Pine Hotel Bandung

Explore Mason Pine Hotel Bandung
9,0
Exceptional
From 4.171 reviews
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Cleanliness

9,1

Room Comfort

9,1

Meal

8,8

Location

9,0

Service and Facilites

9,1

People often mention about Mason Pine Hotel Bandung
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Family Friendly (272)
Ambiance (227)
Hotel Area (224)
Staff Friendliness (217)
Bedroom (207)
Bathroom (194)
Surroundings (193)
Activity Option (190)
Room Space (189)
Variety (174)
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Traveler Reviews Mason Pine Hotel Bandung

Number of reviews per page
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40
Customer reviews
Philip M. H.
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10,0
/10
Reviewed 2 day(s) ago
Keep to maintain quality. Good job.
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t***a
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10,0
/10
Reviewed 3 day(s) ago
Super friendly service. When my child suddenly had a fever, I asked to get a room quickly. Finally, I was able to get a room at 1 pm, which was supposed to be 3 pm. The lady offered to take me to the hospital if I wanted to (I used a car on the last day before checking out to go to the hospital). The kids had lots of activities, so the little ones felt at home. The food was also delicious, I ordered fish and chips to my room. The breakfast had a lot of variety. The only downside was that the water in the adult pool wasn't warm either.
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C***a
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10,0
/10
Reviewed 3 day(s) ago
Good place and vibe, nice atmosphere.
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G***m
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10,0
/10
Reviewed 3 day(s) ago
Best experience with friendly staff.
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Desi A.
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10,0
/10
Reviewed 3 day(s) ago
Staying here was really fun, the kids loved swimming and playing the activities.
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Z***d
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10,0
/10
Reviewed 5 day(s) ago
Got an upgraded room here. The meals are delicious, and the staff are also helpful and friendly.
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Roro W. H.
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10,0
/10
Reviewed 2 week(s) ago
It's fun and the kids are happy, especially since the staff are very nice and friendly.
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Accommodation's Reply
27 May 2026
Dear Mr./Ms. Roro W.H., We are delighted to hear that you and your family enjoyed your stay with us, especially to see the children's joy. We thank you for your appreciation of our staff for their excellent and friendly service. Your compliments motivate us to continue providing guests with a pleasant stay. Sincerely, The Mason Pine Hotel Team
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Irnintha A.
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10,0
/10
Reviewed 2 week(s) ago
Happy, really like it, comfortable, spacious, very kids friendly
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Accommodation's Reply
27 May 2026
Dear Ms. Irnintha A., Thank you for your wonderful review of Mason Pine Hotel. We are delighted to hear that you enjoyed your stay with us. We are pleased to know that the hotel's comprehensive facilities and child-friendly atmosphere provided a memorable experience for you and your family. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Levy M.
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10,0
/10
Reviewed 2 week(s) ago
Stay here is comfortable, and the food is delicious.
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Accommodation's Reply
23 May 2026
Dear Mr. Levy M., Thank you so much for taking the time to write such a positive review. We are delighted to hear that you enjoyed your stay and the delicious food we served. Your comfort and satisfaction are our top priority. We hope to welcome you back to Mason Pine Hotel again soon for another memorable stay. Sincerely, The Mason Pine Hotel Team
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Angelica Y.
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10,0
/10
Reviewed 2 week(s) ago
Good service. Clean and spacious hotel. Very satisfied with my staycation here.
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Accommodation's Reply
23 May 2026
Dear Angelica Y., Thank you so much for taking the time to share your wonderful experience. We are delighted and proud to know that you were very satisfied with your stay at our hotel and appreciated the cleanliness, spaciousness, and service we provided. Your satisfaction is our top priority and a joy for our entire team. We hope to welcome you back soon for another memorable vacation. Sincerely, The Mason Pine Hotel Team
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A***a
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8,5
/10
Reviewed 2 week(s) ago
Staying at this hotel is not enough if only 2 days. Because there are so many activities and play areas for children. The pool for children is a water park, so the children can swim for hours and the water is warm. The hotel is very spacious. There is horse riding. The adult pool is also large and warm water too. There is a Jacuzzi too, clean. There are games like time zone. Get free photos by a professional photographer. Get a free birthday cake. Mba Lili was very friendly in writing a birthday letter even though she is still a training staff. And what surprised me, Mba Lili memorized my child's name when we met the next day in the playground. Best hotel in Padalarang
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*a, Thank you so much for taking the time to share your wonderful and memorable stay at our hotel. We are delighted to hear that you and your family, especially the children, enjoyed our extensive facilities, from the heated pool and water park to horseback riding, the jacuzzi, and the playground. We are very proud to read your special compliments regarding our team, particularly Lily. Management will forward these compliments directly to Lily. Her genuine attentiveness, such as remembering your son/daughter's names, reflects the high standards of service we consistently strive for and is a great inspiration for our team, Lily, who is currently undergoing further training. Happy birthday to your beloved children! We hope the surprise birthday cake yesterday added to your family's joy. We look forward to welcoming you and your family back again in the future. Sincerely, The Mason Pine Hotel Team
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S***e
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Leisure
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10,0
/10
Reviewed 3 week(s) ago
Super complete facilities, comfortable and friendly service.
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Accommodation's Reply
23 May 2026
Dear Ms./Mrs. S*e, Thank you so much for taking the time to write such a positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the excellent facilities and friendly service we provided. The comfort of all our guests is our top priority, and this compliment motivates our entire team to consistently maintain the highest quality of service. We sincerely hope to welcome you and your family back to Mason Pine Hotel again. Sincerely, The Mason Pine Hotel Team
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Melati P.
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Staycation
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10,0
/10
Reviewed 3 week(s) ago
It was a great stay at Mason Pine. My kids and we all had a great time. 🤍 Lots of activities for the kids on the weekends too. Will definitely be back 🫶🏻
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Accommodation's Reply
23 May 2026
Dear Melati P., Thank you so much for taking the time to share your wonderful stay experience. We are delighted to hear that you and your family, especially your lovely children, enjoyed the various weekend activities we arranged for you. Your family's happiness and comfort are our top priority. This lovely review will surely energize our entire team to provide even more memorable holidays in the future. Thank you for planning your return. We hope to welcome you and your family back on your next visit to Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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A***a
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10,0
/10
Reviewed 3 week(s) ago
There are so many kids activities. The staff was very friendly
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Accommodation's Reply
23 May 2026
Dear Mr. / Mrs. A***a, Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that you and your family enjoyed the wide variety of kids' activities we offer, and that our staff made a positive impression with their friendly service. Providing a memorable, family-friendly experience and warm hospitality is what we strive for every day. Your kind words will certainly be shared with the entire team as a wonderful encouragement. We look forward to welcoming you and your family back for another fun filled stay in the near future. Regards, Mason Pine Hotel Team
Ratih D.
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10,0
/10
Reviewed 3 week(s) ago
The hotel staff are very friendly, the food is very varied and everything is delicious. The hotel is very, very kid-friendly, the swimming pool is warm so the kids feel at home playing. Hopefully we can come back again with a full lineup and stay longer ❤️
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Mr./Ms. Ratih D., Sincerely, Mason Pine Hotel. Thank you so much for taking the time to share your wonderful and memorable stay. We are delighted to read that you and your family were pleased with the friendliness of our staff, the delicious and varied menu, and the heated pool that made the children feel at home. Being a child-friendly hotel and providing comfort for all family members is our top priority. We will share this lovely review with our entire team to inspire us to continue maintaining our highest standards of service. Thank you for your compliments. We hope to welcome you and your family back again soon, with even better facilities for a longer stay at Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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fitri j. a.
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10,0
/10
Reviewed 3 week(s) ago
This hotel is very kid-friendly. The service is friendly and the atmosphere is very Bandung. The food is also delicious. You should definitely stay here.
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Accommodation's Reply
23 May 2026
Dear Mr. Fitri J.A., Thank you so much for your wonderful review and feedback. We are delighted to hear that you enjoyed the unique atmosphere of our hotel in Bandung, the friendly service of our staff, the delicious food, and the child-friendly facilities. Your comfort and happiness, and that of your family, are our top priority, and this positive review is a great inspiration to our entire team to consistently provide excellent service. We hope to welcome you and your family back again on your next visit to Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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R***a
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9,1
/10
Reviewed 3 week(s) ago
The hotel is nice and comfortable, with friendly service. Parking is free, haha. The hotel's location is close to public transportation.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Ra, Thank you so much for taking the time to leave your positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the hotel's beauty, the friendly service of our staff, and the easy access to the common areas. We were also pleased that our free parking added to your convenience during your stay. Guest satisfaction is paramount to our entire team. We hope to welcome you back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Adek M.
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10,0
/10
Reviewed 3 week(s) ago
The hotel was satisfactory. The room was okay, nice, and clean.
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Accommodation's Reply
23 May 2026
Dear Mr. Adek M., Thank you very much for taking the time to write a positive review. We are delighted to hear that you enjoyed your stay and appreciated the comfort, beauty, and cleanliness of our room. Maintaining the comfort and cleanliness of our hotel is our top priority to provide the best possible experience for all our guests. We hope to welcome you back to Mason Pine Hotel again in the future. Sincerely, The Mason Pine Hotel Team
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devita d.
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10,0
/10
Reviewed 3 week(s) ago
Comfortable and lots of play areas for children
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Accommodation's Reply
23 May 2026
Dear Ms. Devita D., Sincerely, Mason Pine Hotel. Thank you so much for taking the time to write such a short but meaningful review. We are delighted to hear that you and your family felt comfortable during your stay and that your lovely children enjoyed the various child-friendly facilities we provided. Being a comfortable and child-friendly family resort is our core commitment. We hope that the joy of your stay yesterday will remain in your memories, and we look forward to welcoming you and your family back to Mason Pine Hotel again in the future. Sincerely, The Mason Pine Hotel Team
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Faramitha T.
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9,7
/10
Reviewed 3 week(s) ago
Very very very kids friendly 👍🏻 I want to stay there again if I go to KBP
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3 people find it helpful
Accommodation's Reply
14 May 2026
Dear Ms. Faramitha T., We are delighted to hear that you found our hotel to be child-friendly and provided a memorable experience for your family. Such compliments are a great motivation for us to continue developing the best facilities and services for families and children. We hope to welcome you back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Number of reviews per page
20
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