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Mason Pine Hotel Bandung

Hotels
No. 4 in Kids-Friendly Hotel in Bandung
9,0
/10
Exceptional
4.171 reviews

What Guests Say About Their Stay

Family Friendly (382)
Staff Friendliness (355)
Hotel Area (355)
Ambiance (353)

Z***d

10,0
/ 10
Got an upgraded room here. The meals are delicious, and the staff are also helpful and friendly.

Boy P.

10,0
/ 10
Very impressive experience, birthday decoration request was very good, very friendly service.
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Verified Traveler

10,0
/ 10
Great experience at Mason Pine! The rooms are perfect for business travelers, and the location near the golf course is excellent. The shuttle to the KCIC Padalarang station was super helpful and saved me a lot of time. Special shoutout to the staff for being so friendly and welcoming. Everything was 10/10!

Clarissa M. E.

10,0
/ 10
I was delighted to stay at this hotel. The kids loved swimming; the pool was great. The food was varied and delicious. The rooms were nice, fragrant, and clean.
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Verified Traveler

10,0
/ 10
We come for a family vacation and have a nice stay here with complete facilities such as a pool, kids' pool, sauna, jacuzzi, etc. We will definitely be going back someday for another weekend getaway.
In the Area
See Map
Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Discover the true meaning of retreat to Mason Pine Hotel, where a world of leisure and relaxation awaits. The natural beauty of the surrounding mountains and lake is complemented by new rooms and suites at this hotel and resort, accentuated by thoughtful Javanese hospitality. With over 5 Hectare in seize the largest Hotel, Resort and Convention in Bandung. Overlooking a quaint stream, the resort offers event space, memorable dining opportunities and serene, relaxing environment. For an exciting dining experience, Mason Pine Hotel offers the dining options, Santai All Day Dining which serves authentic Local delicacies and International cuisine, and Fok Luk Sau restaurant on the 2nd floor is an authentic Chinese "homey" restaurant serving a variety of exotic Cantonese dishes. Strategically located in Kota Baru Parahyangan Residence, Mason Pine Hotel is 30 minutes from Husein Sastranegara airport, train station and short access to variety of educational, cultural, historic and scenic sites.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Mason Pine Hotel Bandung

Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714
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Lobby Mason Pine Hotel Bandung
Lobby 2 Mason Pine Hotel Bandung

Discover More About Mason Pine Hotel Bandung


Escape to Mason Pine Hotel, surrounded by the beauty of Bandung’s scenic mountain range, Saguling lake, and verdant rice paddies. Step into Mason Wing - a spacious leisure resort with homey ambience to indulge your whole family. Enjoy warm evening dips in the Olympic sized pool charmed by dreamy sunsets; an extensive Kid’s Club – offering an assortment of complementary facilities and activities just for kids.


Impress your business relations at the stylish Pine Wing which houses Parahyangan Convention Center provides comprehensive resources with space able to accommodate up to 3.000 delegates; convenient to present spectacular business meetings, incentives, conventions, and exhibitions or to host the most lavish wedding.


The awe inspiring journey begins in our soaring Pine Court, where Art Deco meets modern minimalist furnishings and continues throughout the resort, particularly at the formidable SANTAI All Day Dining Restaurant. Our guest rooms and suites offer absolute comfort and total relaxation. Complete with private balconies providing panoramic views of lush tropical mountain ranges or our majestic resort, every detail has been designed to promote rejuvenation and renewal.


The hotel’s proximity to Bandung from Jakarta makes it the ideal location for business travelers, tourists or group gatherings looking for an exciting outbound experience. Strategically located in Kota Baru Parahyangan Residence, Mason Pine Hotel is 30 minutes from Husein Sastranegara airport, Train Station and short access to variety of educational, cultural, historic and scenic sites.


This property also has one of the top-rated locations in West Bandung! Guests are happier about it compared to other properties in the area.

All facilities in Mason Pine Hotel Bandung

Swimming Pool Mason Pine Hotel Bandung
Swimming Pool
Entertainment Facility Mason Pine Hotel Bandung
Entertainment Facility
Fitness Center Mason Pine Hotel Bandung
Fitness Center
Functional Hall Mason Pine Hotel Bandung
Functional Hall
Lobby Mason Pine Hotel Bandung
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Vegetarian meal

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Waterslide

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Laundry
  • Supermarket

Sports and Recreations

  • Archery
  • Billiard
  • Fitness center
  • Game room
  • Table tennis

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • LAN Internet (surcharge)
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Mason Pine Hotel Bandung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mason Pine Hotel Bandung
287
Number of floors in Mason Pine Hotel Bandung
5
Another facilities in Mason Pine Hotel Bandung
Bellhop, Concierge, Money changer, Express check-in, Express check-out

Frequently asked question in Mason Pine Hotel Bandung

What are available facilities at Mason Pine Hotel Bandung?
There are top facilites at Mason Pine Hotel Bandung such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mason Pine Hotel Bandung?
The standard check-in time at Mason Pine Hotel Bandung is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Mason Pine Hotel Bandung provide breakfast?
Yes, Mason Pine Hotel Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mason Pine Hotel Bandung?
Mason Pine Hotel Bandung is a 5.0-star hotel.
How many floors does Mason Pine Hotel Bandung have?
Mason Pine Hotel Bandung has 5 floors.
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More Reviews from Other Guests in Mason Pine Hotel Bandung

Overall Ratings & Reviews Mason Pine Hotel Bandung

Traveloka (4.171)
9,0
Exceptional
From 4.171 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,8

Location

9,0

Service and Facilites

9,1

People often mention about Mason Pine Hotel Bandung
All
Family Friendly (272)
Ambiance (227)
Hotel Area (224)
Staff Friendliness (217)
Bedroom (207)
Bathroom (194)
Surroundings (193)
Activity Option (190)
Room Space (189)
Variety (174)
Sort by
Most Recent
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Traveler Reviews Mason Pine Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Philip M. H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Keep to maintain quality. Good job.
Find this review helpful?
t***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Super friendly service. When my child suddenly had a fever, I asked to get a room quickly. Finally, I was able to get a room at 1 pm, which was supposed to be 3 pm. The lady offered to take me to the hospital if I wanted to (I used a car on the last day before checking out to go to the hospital). The kids had lots of activities, so the little ones felt at home. The food was also delicious, I ordered fish and chips to my room. The breakfast had a lot of variety. The only downside was that the water in the adult pool wasn't warm either.
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C***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Good place and vibe, nice atmosphere.
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G***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Best experience with friendly staff.
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Z***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Got an upgraded room here. The meals are delicious, and the staff are also helpful and friendly.
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Roro W. H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's fun and the kids are happy, especially since the staff are very nice and friendly.
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Accommodation's Reply
27 May 2026
Dear Mr./Ms. Roro W.H., We are delighted to hear that you and your family enjoyed your stay with us, especially to see the children's joy. We thank you for your appreciation of our staff for their excellent and friendly service. Your compliments motivate us to continue providing guests with a pleasant stay. Sincerely, The Mason Pine Hotel Team
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Irnintha A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Happy, really like it, comfortable, spacious, very kids friendly
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Accommodation's Reply
27 May 2026
Dear Ms. Irnintha A., Thank you for your wonderful review of Mason Pine Hotel. We are delighted to hear that you enjoyed your stay with us. We are pleased to know that the hotel's comprehensive facilities and child-friendly atmosphere provided a memorable experience for you and your family. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Levy M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Stay here is comfortable, and the food is delicious.
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Accommodation's Reply
23 May 2026
Dear Mr. Levy M., Thank you so much for taking the time to write such a positive review. We are delighted to hear that you enjoyed your stay and the delicious food we served. Your comfort and satisfaction are our top priority. We hope to welcome you back to Mason Pine Hotel again soon for another memorable stay. Sincerely, The Mason Pine Hotel Team
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Angelica Y.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Good service. Clean and spacious hotel. Very satisfied with my staycation here.
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Accommodation's Reply
23 May 2026
Dear Angelica Y., Thank you so much for taking the time to share your wonderful experience. We are delighted and proud to know that you were very satisfied with your stay at our hotel and appreciated the cleanliness, spaciousness, and service we provided. Your satisfaction is our top priority and a joy for our entire team. We hope to welcome you back soon for another memorable vacation. Sincerely, The Mason Pine Hotel Team
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A***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Staying at this hotel is not enough if only 2 days. Because there are so many activities and play areas for children. The pool for children is a water park, so the children can swim for hours and the water is warm. The hotel is very spacious. There is horse riding. The adult pool is also large and warm water too. There is a Jacuzzi too, clean. There are games like time zone. Get free photos by a professional photographer. Get a free birthday cake. Mba Lili was very friendly in writing a birthday letter even though she is still a training staff. And what surprised me, Mba Lili memorized my child's name when we met the next day in the playground. Best hotel in Padalarang
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*a, Thank you so much for taking the time to share your wonderful and memorable stay at our hotel. We are delighted to hear that you and your family, especially the children, enjoyed our extensive facilities, from the heated pool and water park to horseback riding, the jacuzzi, and the playground. We are very proud to read your special compliments regarding our team, particularly Lily. Management will forward these compliments directly to Lily. Her genuine attentiveness, such as remembering your son/daughter's names, reflects the high standards of service we consistently strive for and is a great inspiration for our team, Lily, who is currently undergoing further training. Happy birthday to your beloved children! We hope the surprise birthday cake yesterday added to your family's joy. We look forward to welcoming you and your family back again in the future. Sincerely, The Mason Pine Hotel Team
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S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Super complete facilities, comfortable and friendly service.
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Accommodation's Reply
23 May 2026
Dear Ms./Mrs. S*e, Thank you so much for taking the time to write such a positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the excellent facilities and friendly service we provided. The comfort of all our guests is our top priority, and this compliment motivates our entire team to consistently maintain the highest quality of service. We sincerely hope to welcome you and your family back to Mason Pine Hotel again. Sincerely, The Mason Pine Hotel Team
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Melati P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It was a great stay at Mason Pine. My kids and we all had a great time. 🤍 Lots of activities for the kids on the weekends too. Will definitely be back 🫶🏻
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Accommodation's Reply
23 May 2026
Dear Melati P., Thank you so much for taking the time to share your wonderful stay experience. We are delighted to hear that you and your family, especially your lovely children, enjoyed the various weekend activities we arranged for you. Your family's happiness and comfort are our top priority. This lovely review will surely energize our entire team to provide even more memorable holidays in the future. Thank you for planning your return. We hope to welcome you and your family back on your next visit to Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
There are so many kids activities. The staff was very friendly
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Accommodation's Reply
23 May 2026
Dear Mr. / Mrs. A***a, Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that you and your family enjoyed the wide variety of kids' activities we offer, and that our staff made a positive impression with their friendly service. Providing a memorable, family-friendly experience and warm hospitality is what we strive for every day. Your kind words will certainly be shared with the entire team as a wonderful encouragement. We look forward to welcoming you and your family back for another fun filled stay in the near future. Regards, Mason Pine Hotel Team
Ratih D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff are very friendly, the food is very varied and everything is delicious. The hotel is very, very kid-friendly, the swimming pool is warm so the kids feel at home playing. Hopefully we can come back again with a full lineup and stay longer ❤️
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Ratih D., Sincerely, Mason Pine Hotel. Thank you so much for taking the time to share your wonderful and memorable stay. We are delighted to read that you and your family were pleased with the friendliness of our staff, the delicious and varied menu, and the heated pool that made the children feel at home. Being a child-friendly hotel and providing comfort for all family members is our top priority. We will share this lovely review with our entire team to inspire us to continue maintaining our highest standards of service. Thank you for your compliments. We hope to welcome you and your family back again soon, with even better facilities for a longer stay at Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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fitri j. a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
This hotel is very kid-friendly. The service is friendly and the atmosphere is very Bandung. The food is also delicious. You should definitely stay here.
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Accommodation's Reply
23 May 2026
Dear Mr. Fitri J.A., Thank you so much for your wonderful review and feedback. We are delighted to hear that you enjoyed the unique atmosphere of our hotel in Bandung, the friendly service of our staff, the delicious food, and the child-friendly facilities. Your comfort and happiness, and that of your family, are our top priority, and this positive review is a great inspiration to our entire team to consistently provide excellent service. We hope to welcome you and your family back again on your next visit to Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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R***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The hotel is nice and comfortable, with friendly service. Parking is free, haha. The hotel's location is close to public transportation.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Ra, Thank you so much for taking the time to leave your positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the hotel's beauty, the friendly service of our staff, and the easy access to the common areas. We were also pleased that our free parking added to your convenience during your stay. Guest satisfaction is paramount to our entire team. We hope to welcome you back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Adek M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel was satisfactory. The room was okay, nice, and clean.
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Accommodation's Reply
23 May 2026
Dear Mr. Adek M., Thank you very much for taking the time to write a positive review. We are delighted to hear that you enjoyed your stay and appreciated the comfort, beauty, and cleanliness of our room. Maintaining the comfort and cleanliness of our hotel is our top priority to provide the best possible experience for all our guests. We hope to welcome you back to Mason Pine Hotel again in the future. Sincerely, The Mason Pine Hotel Team
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devita d.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Comfortable and lots of play areas for children
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Accommodation's Reply
23 May 2026
Dear Ms. Devita D., Sincerely, Mason Pine Hotel. Thank you so much for taking the time to write such a short but meaningful review. We are delighted to hear that you and your family felt comfortable during your stay and that your lovely children enjoyed the various child-friendly facilities we provided. Being a comfortable and child-friendly family resort is our core commitment. We hope that the joy of your stay yesterday will remain in your memories, and we look forward to welcoming you and your family back to Mason Pine Hotel again in the future. Sincerely, The Mason Pine Hotel Team
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Faramitha T.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Very very very kids friendly 👍🏻 I want to stay there again if I go to KBP
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Accommodation's Reply
14 May 2026
Dear Ms. Faramitha T., We are delighted to hear that you found our hotel to be child-friendly and provided a memorable experience for your family. Such compliments are a great motivation for us to continue developing the best facilities and services for families and children. We hope to welcome you back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Iddomah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The service is good, the facilities are cool, satisfying.
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Accommodation's Reply
14 May 2026
Dear Ms. Iddomah, We are delighted to hear that the services and facilities we provided created a pleasant experience for you. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future for another memorable experience. Sincerely, The Mason Pine Hotel Team
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Number of reviews per page
20
40

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Overall Ratings & Reviews Mason Pine Hotel Bandung

Traveloka (4.171)
9,0
Exceptional
From 4.171 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,8

Location

9,0

Service and Facilites

9,1

People often mention about Mason Pine Hotel Bandung
All
Family Friendly (272)
Ambiance (227)
Hotel Area (224)
Staff Friendliness (217)
Bedroom (207)
Bathroom (194)
Surroundings (193)
Activity Option (190)
Room Space (189)
Variety (174)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mason Pine Hotel Bandung

Number of reviews per page
20
40
Customer reviews
Philip M. H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Keep to maintain quality. Good job.
Find this review helpful?
t***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Super friendly service. When my child suddenly had a fever, I asked to get a room quickly. Finally, I was able to get a room at 1 pm, which was supposed to be 3 pm. The lady offered to take me to the hospital if I wanted to (I used a car on the last day before checking out to go to the hospital). The kids had lots of activities, so the little ones felt at home. The food was also delicious, I ordered fish and chips to my room. The breakfast had a lot of variety. The only downside was that the water in the adult pool wasn't warm either.
Read More
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C***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Good place and vibe, nice atmosphere.
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G***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Best experience with friendly staff.
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Z***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Got an upgraded room here. The meals are delicious, and the staff are also helpful and friendly.
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Roro W. H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It's fun and the kids are happy, especially since the staff are very nice and friendly.
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Accommodation's Reply
27 May 2026
Dear Mr./Ms. Roro W.H., We are delighted to hear that you and your family enjoyed your stay with us, especially to see the children's joy. We thank you for your appreciation of our staff for their excellent and friendly service. Your compliments motivate us to continue providing guests with a pleasant stay. Sincerely, The Mason Pine Hotel Team
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Irnintha A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Happy, really like it, comfortable, spacious, very kids friendly
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Accommodation's Reply
27 May 2026
Dear Ms. Irnintha A., Thank you for your wonderful review of Mason Pine Hotel. We are delighted to hear that you enjoyed your stay with us. We are pleased to know that the hotel's comprehensive facilities and child-friendly atmosphere provided a memorable experience for you and your family. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Levy M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Stay here is comfortable, and the food is delicious.
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Accommodation's Reply
23 May 2026
Dear Mr. Levy M., Thank you so much for taking the time to write such a positive review. We are delighted to hear that you enjoyed your stay and the delicious food we served. Your comfort and satisfaction are our top priority. We hope to welcome you back to Mason Pine Hotel again soon for another memorable stay. Sincerely, The Mason Pine Hotel Team
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Angelica Y.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Good service. Clean and spacious hotel. Very satisfied with my staycation here.
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Accommodation's Reply
23 May 2026
Dear Angelica Y., Thank you so much for taking the time to share your wonderful experience. We are delighted and proud to know that you were very satisfied with your stay at our hotel and appreciated the cleanliness, spaciousness, and service we provided. Your satisfaction is our top priority and a joy for our entire team. We hope to welcome you back soon for another memorable vacation. Sincerely, The Mason Pine Hotel Team
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A***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Staying at this hotel is not enough if only 2 days. Because there are so many activities and play areas for children. The pool for children is a water park, so the children can swim for hours and the water is warm. The hotel is very spacious. There is horse riding. The adult pool is also large and warm water too. There is a Jacuzzi too, clean. There are games like time zone. Get free photos by a professional photographer. Get a free birthday cake. Mba Lili was very friendly in writing a birthday letter even though she is still a training staff. And what surprised me, Mba Lili memorized my child's name when we met the next day in the playground. Best hotel in Padalarang
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*a, Thank you so much for taking the time to share your wonderful and memorable stay at our hotel. We are delighted to hear that you and your family, especially the children, enjoyed our extensive facilities, from the heated pool and water park to horseback riding, the jacuzzi, and the playground. We are very proud to read your special compliments regarding our team, particularly Lily. Management will forward these compliments directly to Lily. Her genuine attentiveness, such as remembering your son/daughter's names, reflects the high standards of service we consistently strive for and is a great inspiration for our team, Lily, who is currently undergoing further training. Happy birthday to your beloved children! We hope the surprise birthday cake yesterday added to your family's joy. We look forward to welcoming you and your family back again in the future. Sincerely, The Mason Pine Hotel Team
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S***e
icon-Leisure
Leisure
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10,0
/10
Reviewed 3 week(s) ago
Super complete facilities, comfortable and friendly service.
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Accommodation's Reply
23 May 2026
Dear Ms./Mrs. S*e, Thank you so much for taking the time to write such a positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the excellent facilities and friendly service we provided. The comfort of all our guests is our top priority, and this compliment motivates our entire team to consistently maintain the highest quality of service. We sincerely hope to welcome you and your family back to Mason Pine Hotel again. Sincerely, The Mason Pine Hotel Team
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Melati P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It was a great stay at Mason Pine. My kids and we all had a great time. 🤍 Lots of activities for the kids on the weekends too. Will definitely be back 🫶🏻
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Accommodation's Reply
23 May 2026
Dear Melati P., Thank you so much for taking the time to share your wonderful stay experience. We are delighted to hear that you and your family, especially your lovely children, enjoyed the various weekend activities we arranged for you. Your family's happiness and comfort are our top priority. This lovely review will surely energize our entire team to provide even more memorable holidays in the future. Thank you for planning your return. We hope to welcome you and your family back on your next visit to Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
There are so many kids activities. The staff was very friendly
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Accommodation's Reply
23 May 2026
Dear Mr. / Mrs. A***a, Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that you and your family enjoyed the wide variety of kids' activities we offer, and that our staff made a positive impression with their friendly service. Providing a memorable, family-friendly experience and warm hospitality is what we strive for every day. Your kind words will certainly be shared with the entire team as a wonderful encouragement. We look forward to welcoming you and your family back for another fun filled stay in the near future. Regards, Mason Pine Hotel Team
Ratih D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff are very friendly, the food is very varied and everything is delicious. The hotel is very, very kid-friendly, the swimming pool is warm so the kids feel at home playing. Hopefully we can come back again with a full lineup and stay longer ❤️
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Mr./Ms. Ratih D., Sincerely, Mason Pine Hotel. Thank you so much for taking the time to share your wonderful and memorable stay. We are delighted to read that you and your family were pleased with the friendliness of our staff, the delicious and varied menu, and the heated pool that made the children feel at home. Being a child-friendly hotel and providing comfort for all family members is our top priority. We will share this lovely review with our entire team to inspire us to continue maintaining our highest standards of service. Thank you for your compliments. We hope to welcome you and your family back again soon, with even better facilities for a longer stay at Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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fitri j. a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
This hotel is very kid-friendly. The service is friendly and the atmosphere is very Bandung. The food is also delicious. You should definitely stay here.
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Accommodation's Reply
23 May 2026
Dear Mr. Fitri J.A., Thank you so much for your wonderful review and feedback. We are delighted to hear that you enjoyed the unique atmosphere of our hotel in Bandung, the friendly service of our staff, the delicious food, and the child-friendly facilities. Your comfort and happiness, and that of your family, are our top priority, and this positive review is a great inspiration to our entire team to consistently provide excellent service. We hope to welcome you and your family back again on your next visit to Mason Pine Hotel. Sincerely, The Mason Pine Hotel Team
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R***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The hotel is nice and comfortable, with friendly service. Parking is free, haha. The hotel's location is close to public transportation.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Ra, Thank you so much for taking the time to leave your positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the hotel's beauty, the friendly service of our staff, and the easy access to the common areas. We were also pleased that our free parking added to your convenience during your stay. Guest satisfaction is paramount to our entire team. We hope to welcome you back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Adek M.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel was satisfactory. The room was okay, nice, and clean.
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Accommodation's Reply
23 May 2026
Dear Mr. Adek M., Thank you very much for taking the time to write a positive review. We are delighted to hear that you enjoyed your stay and appreciated the comfort, beauty, and cleanliness of our room. Maintaining the comfort and cleanliness of our hotel is our top priority to provide the best possible experience for all our guests. We hope to welcome you back to Mason Pine Hotel again in the future. Sincerely, The Mason Pine Hotel Team
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devita d.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Comfortable and lots of play areas for children
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Accommodation's Reply
23 May 2026
Dear Ms. Devita D., Sincerely, Mason Pine Hotel. Thank you so much for taking the time to write such a short but meaningful review. We are delighted to hear that you and your family felt comfortable during your stay and that your lovely children enjoyed the various child-friendly facilities we provided. Being a comfortable and child-friendly family resort is our core commitment. We hope that the joy of your stay yesterday will remain in your memories, and we look forward to welcoming you and your family back to Mason Pine Hotel again in the future. Sincerely, The Mason Pine Hotel Team
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Faramitha T.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Very very very kids friendly 👍🏻 I want to stay there again if I go to KBP
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Accommodation's Reply
14 May 2026
Dear Ms. Faramitha T., We are delighted to hear that you found our hotel to be child-friendly and provided a memorable experience for your family. Such compliments are a great motivation for us to continue developing the best facilities and services for families and children. We hope to welcome you back to Mason Pine Hotel in the future. Sincerely, The Mason Pine Hotel Team
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Iddomah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The service is good, the facilities are cool, satisfying.
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Accommodation's Reply
14 May 2026
Dear Ms. Iddomah, We are delighted to hear that the services and facilities we provided created a pleasant experience for you. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future for another memorable experience. Sincerely, The Mason Pine Hotel Team
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