Traveloka (4.834)
Other sources (162)
8,5
Very Good
From 4.834 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,6
Meal
8,4
Location
8,8
Service and Facilites
8,6
People often mention about Atria Hotel Gading Serpong
All
Staff Friendliness (51)
Hotel Area (46)
Bedroom (44)
Room Space (43)
Bathroom (43)
Accessibility (42)
Ambiance (40)
Surroundings (37)
Family Friendly (36)
Wifi (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Atria Hotel Gading Serpong
Number of reviews per page
20
40
Customer reviews
Y***i
10,0
/10
Reviewed 7 day(s) ago
Clean, comfortable, super recommended. Definitely stay again🥰
See original
Find this review helpful?
D***l
8,8
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the surrounding environment is clean, safe and comfortable.
See original
1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Mrs. D*I, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
DS
Den S.
10,0
/10
Reviewed 3 week(s) ago
Very comfortable, the room is also nice, new, and smells good.
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Mr. Den S., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
yoyok p.
Leisure
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the hotel atmosphere is comfortable, close to SMS.
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Yoyok P., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are delighted that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
a***s
6,0
/10
Reviewed 4 week(s) ago
Experience staying for 3 days but it was like a 1 or 2 star hotel, very slow for everything 🤡
See original
1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Mr./Ms. A*s, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very sorry to hear about the unpleasant experience you had during your stay at our hotel. I have shared your comments with our team to investigate the issues you experienced and take corrective action immediately. Please accept our sincere apologies for the inconvenience caused. We greatly appreciate your feedback and hope to restore your trust in Atria Hotel Gading Serpong on your next visit. Sincerely, General Manager
See original
yoyok p.
Leisure
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel location is very strategic, close to SMS
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Mr. Yoyok P.,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
W***n
9,4
/10
Reviewed 5 week(s) ago
It is very clean and nice hotel. Hotel staffs are well trained and friendly to help you.
Only a minor issue is the sound proof is not standard enough. You can literally hear what others are talking from next door. .
1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr/Mrs W***n,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
N***h
Staycation
10,0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and the check-in and check-out process was very easy. The place was clean and comfortable. Everything functioned as it should. This was my first time staying here, and I hope I will still feel comfortable in my next stay. Please maintain the quality.
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2025
Dear Mr/Mrs N***h,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
AK
Andrew K. S.
Staycation
8,5
/10
Reviewed 6 week(s) ago
service was ok, room quite nice, but staff is quite limited, especially around swimming pool and gym there was nobody at around 4 pm
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Mr Andrew K.S.,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. We will take note on this issue and follow up internally within the management.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
A***i
10,0
/10
Reviewed 7 week(s) ago
THE HOTEL IS VERY CLEAN AND VERY COOL ... THE EMPLOYEES/STAFF ARE FRIENDLY. SUITABLE FOR A FAMILY HOTEL....BRAVO ATRIA HOTEL
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2025
Dear Вараke/Mrs. A*i, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
AM
Ali M.
Leisure
10,0
/10
Reviewed 10 week(s) ago
Incidentally I didn't take a photo, but certainly with SMS Mall the road to the market is also close. Bravo Hotel Atria!
See original
1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Ali M., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
DP
Dalvin P.
8,5
/10
Reviewed 10 week(s) ago
Hotel stay is great, clean room, and good location.
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Mr. Dalvin P., Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
s
suvari
Business
10,0
/10
Reviewed 12 week(s) ago
friendly and the hotel is very suitable for vacation and business
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Dear Вараke/Mrs. Suvari, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
S***y
Leisure
9,7
/10
Reviewed 12 week(s) ago
Overall it's good, just need to improve the smoking rooms, the exhaust doesn't work well to suck up cigarette smoke and the room lights could be a bit brighter.
See original
Find this review helpful?
Accommodation's Reply
02 Jun 2025
Dear Mr./Mrs. S*y, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We appreciate your feedback for us to follow up on in the future. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
Mohammad
10,0
/10
Reviewed 13 week(s) ago
Everything went smoothly, the service was good, the food was delicious.
See original
2 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Mr Mohammad,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
MC
Mario C. M.
Staycation
10,0
/10
Reviewed 13 week(s) ago
all staff was really awesome to surprise me. thank you atria hotel Serpong
Find this review helpful?
Accommodation's Reply
09 Jun 2025
Dear Mr Mario C.M.,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
PS
Piauw S. T.
Business
9,4
/10
Reviewed 13 week(s) ago
The hotel staffs are absolutely very friendly and helpful. From the security at the entrance, the receptionist, the bellboy, the staffs at the restaurant, we are so happy with their readiness to assist us.
Find this review helpful?
Accommodation's Reply
27 May 2025
Dear Mr/Mrs Piauw S.T.,
Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit.
We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments.
Yours sincerely,
General Manager
R***a
8,5
/10
Reviewed 15 week(s) ago
This is my first time staying at a hotel, the front security didn't help at all, just kept quiet watching the guests carry their own suitcases, breakfast was okay, lots of variations, that's the only problem, hopefully it can be fixed.
See original
Find this review helpful?
Accommodation's Reply
23 May 2025
Dear Mr./Mrs. R*a, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very sorry to hear about the unpleasant experience you (and your family) had during your stay at our hotel. Your feedback is very valuable to us, and we ensure that every guest complaint is taken seriously. I have shared your comments with our team to investigate the issues you experienced and take corrective action immediately. Please accept our sincerest apologies for the inconvenience caused. We greatly appreciate your feedback and look forward to restoring your trust in Atria Hotel Gading Serpong on your next visit. Sincerely, General Manager
See original
M***u
Transit
9,7
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly and helpful in finding rooms with connecting doors, a clean hotel atmosphere and delicious food.
See original
Find this review helpful?
Accommodation's Reply
08 May 2025
Dear Вараke/Mrs. M*u, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager.
See original
E***n
10,0
/10
Reviewed 17 week(s) ago
The room is clean. The staff is friendly. The parking lot is spacious.
See original
Find this review helpful?
Accommodation's Reply
05 May 2025
Dear Вараke/Mrs. E*n, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that it was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon so you can continue to enjoy our hospitality and create more memorable moments. Sincerely, General Manager
See original
Number of reviews per page
20
40
Facebook
Instagram
TikTok
Youtube
Twitter
Telegram
WhatsAppProducts
Copyright © 2025 Traveloka. All rights reserved