ibis Bandung Trans Studio

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Overall Ratings & Reviews ibis Bandung Trans Studio

Traveloka (21.479)
Other sources (262)
8,5
Very Good
From 21.479 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,5

Meal

8,2

Location

8,8

Service and Facilites

8,5

People often mention about ibis Bandung Trans Studio
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Bedroom (351)
Staff Friendliness (329)
Ambiance (327)
Accessibility (312)
Distance to City Center (309)
Surroundings (298)
Bathroom (289)
Hotel Area (273)
Room Space (257)
Variety (248)
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Traveler Reviews ibis Bandung Trans Studio

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40
Customer reviews
d***t
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 day(s) ago
The receptionist was friendly and helpful. There was a wide selection of breakfast options. Unfortunately, the soup served outside (in the smoking area) was too salty for me, making it unpalatable. However, the other food was very good. The location is also strategic, just a short walk to the mall, and there are plenty of culinary options nearby.
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 day(s) ago
Strategic location and can go directly to Trans Studio Mall Bandung
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Cozy hotel with a great view, near mall and trans studio bandung
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Good vibe, family-friendly, strategic place to go.
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A***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Okay, really, please stop by.
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Thania P. G.
icon-Business
Business
icon-origin-TRAVELOKA
9,3
/10
Reviewed 6 day(s) ago
The elevator wait was incredibly long. There are four elevators, but two only go to a certain floor, with the rest going to the other two. The wait was incredibly long, with six people and a suitcase in the elevator, and it was already making noise. Perhaps the elevators need to be upgraded in quantity and quality. But otherwise, it was excellent.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Thania Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
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Reasha Q. F.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The service was okay for the front office receptionist and was upgraded to a new room.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Reasha Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 1 week(s) ago
Excellent, friendly, and patient service. Keep improving.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Erni S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Friendly staff, clean place, strategic location, close to various culinary attractions. So far, everything's okay.
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Accommodation's Reply
17 Jul 2026
Dear Mrs. Erni Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
g***a
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
The hotel is always full because it is close to the shopping center.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The staff are friendly but the wait for the elevator is a bit long.
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Accommodation's Reply
17 Jul 2026
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hilmansyah General Manager
Y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,0
/10
Reviewed 2 week(s) ago
I stayed in room 1407 at the Ibis Trans Studio Hotel in Bandung. There are several things that need improvement: 1. The bathroom is too small and the water drains poorly, so when I take a shower, the shower water leaks out of the bath area. The bathroom gets a bit flooded because the water from the shower doesn't drain properly. 😞 2. The drinks in the breakfast area are tasteless, like the chocolate drink, which has a bland chocolate flavor, and the apple and pineapple drink is also bland. 😞 3. It turns out the Ibis Hotel no longer has a swimming pool, even though the reviews said there was one. It turns out it was the Trans Hotel swimming pool. 😞 4. The room access card is prone to errors, so I can't get in when I try to enter the room. 5. The elevator in the parking area is often under maintenance, so I had to use the emergency stairs to get up to the hotel lobby (I parked in the second basement, so it was quite a climb up the stairs to the lobby). 😞 Hopefully, this can be improved in the future. Thank you.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
y***a
icon-origin-TRAVELOKA
8,7
/10
Reviewed 2 week(s) ago
I booked two rooms with breakfast for three days for one adult and one child per room, a total of four people eating for two rooms as stated on the booking receipt. The first day went well, breakfast for two adults and two children. On the second day, I was refused, only one adult and one child were allowed. I complained to the staff, but they responded that it was just a mistake from the staff, with no apology or compensation for the breakfast we had already paid. On the third day, I was also refused by the staff. I was only shown proof of booking before I could check in. Hopefully, this kind of disappointment will not happen again in the future, as I use hotels in the Accor network.
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Accommodation's Reply
17 Jul 2026
Dear Guest Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff was very friendly at check-in and check-out, the room was comfortable and clean, and the bathroom was also spotless. The room was soundproofed, so you could rest comfortably.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
M***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff is really great, really friendly. The rooms are okay, the breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Best hotel ever and so comfy stay here... love it
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
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ARIF R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is comfortable and close to the center of the crowd.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
A great place to stay and then go to Trans Studio the next day. Breakfast is delicious and there's a wide selection.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,4
/10
Reviewed 3 week(s) ago
Overall, because it was a peak period with an event, there were many hotel guests attending the event, so it was full. For room cleanliness, the floor and under the table were not clean, with a lot of dust and hair. The sink was clogged. There was only one glass for brushing teeth. Around 3 AM, I woke up because of the vibration sound from the adjacent room, precisely behind the headboard wall. It lasted until 4 AM. Loud conversations from other rooms could be heard quite clearly. For the restaurant food, on the first day arriving at 8 AM, many items were finished because it was crowded. Even finding a place to sit indoors was full. In the outdoor area, there were still seats at the outermost edge of the dining area. The taste of the food was just standard. At the egg station, there was a queue of about 9 people, and we had to wait again if the eggs were empty in the tray, and the kitchen staff had to cook them. The main menu options were only 4: white rice, overcooked vegetables, and meat/fish protein which ran out quickly and took a long time to refill, both in the indoor and outdoor areas. What was quite delicious were ketupat sayur, indomie, and sausages. The rest depended on taste. The light meal options were quite varied, from bread to salad. Perhaps during the event season, the hotel was booked for event participants, so the flow was quite dense.
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2 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest Thank you for taking the time to tell us about your experience at the ibis Bandung Trans Studio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hilmansyah General Manager
y***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Friendly service, delicious food, clean hotel. Always be successful. GBU
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hilmansyah General Manager
Number of reviews per page
20
40