Dear Mr. Ryo, Thank you for taking the time to share your experience with us. We are pleased to hear that you were satisfied with our overall service. We apologize for the uncomfortable bathroom conditions upon your arrival. We understand that cleanliness is a crucial aspect of your stay, and we are saddened that it did not meet your expectations. We have followed up on your feedback with the relevant department head to assess and prioritize ensuring that our cleanliness standards are always maintained. Additionally, we appreciate your feedback regarding the in-room television facilities. We commend your suggestion and will take it into consideration to improve the quality of our amenities and comfort for all our guests. We appreciate your trust and hope to welcome you back to Discovery Hotel Ancol to provide you with an even more comfortable and memorable stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Discovery Hotel Ancol. We are delighted to hear that your stay was pleasant and memorable. Such reviews are an encouragement to our entire team to continue providing the best possible service. We hope to welcome you back to Discovery Hotel Ancol soon and provide you with even more memorable moments on your next stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Komang, Thank you for choosing Discovery Hotel Ancol as your accommodation during your visit, and thank you for taking the time to write a review. We are delighted to hear that your stay met your expectations. We are pleased to hear that our service, the friendliness of our staff, and the facilities we provided made your stay comfortable. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you again to Discovery Hotel Ancol, whether for business or leisure. Sincerely, Frith Siahan, General Manager

Dear Ms. Anthika, Thank you for taking the time to share your experience at Discovery Hotel Ancol. We are delighted to hear that our hotel met your expectations and that you were impressed with the service from our team, the comprehensive facilities, and the warm and comfortable atmosphere perfect for a family vacation. Such reviews encourage us to continue striving to provide the best possible experience for all our guests. Thank you also for your feedback regarding the Ancol access fee. We understand your desire for greater convenience and we greatly appreciate this suggestion. We will take it into consideration and forward it to the relevant department for future evaluation. We look forward to welcoming you and your family back to Discovery Hotel Ancol for an even better stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your check-in process. We understand how frustrating it must have been to arrive early, complete the initial registration, and then have to repeat the entire process after returning, especially while facing a long queue at the Front Desk. This is certainly not the seamless arrival experience we strive to provide. Please rest assured that your feedback has been shared with our Front Office team for immediate evaluation. We will review our early check-in registration and communication procedures to ensure that similar situations can be prevented in the future and that guests receive clearer updates regarding their room status. We truly appreciate your patience and valuable feedback, as it helps us improve our service. We hope to have the opportunity to welcome you back to Discovery Ancol Hotel and provide you with the smooth and enjoyable stay you rightfully expect. Warm regards, Frieth Siahaan General Manager

Dear Valued Guest, Thank you so much for sharing your valuable experience and feedback. We are delighted to hear that you enjoyed the lobby design and pool facilities. However, we regret that the condition of your room and the service did not meet your expectations. Your compliments to the staff and security team for enthusiastically taking photos for you are invaluable to us. We recognize that every moment we share with our guests is a way for us to show our gratitude and is an important part of the hotel's promotional activities. We will share your feedback with all staff and strive to respond more quickly and efficiently to improve the quality of our service. We understand your concerns regarding the condition of the room, such as the uncomfortable flooring, the need for a change of linens, and the need for improvements to the in-room amenities. We will forward these comments to the relevant departments and incorporate them into our assessment and planning for amenities improvements, just as we are committed to improving the quality of our common areas. We will do our best to provide you with the best possible room experience. Thank you again for your valuable feedback. We will do our utmost to ensure you have a comfortable and memorable stay at Angkor Discovery Hotel in the future. Thank you, Sincerely, Preet Sheehan, General Manager

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Discovery Hotel Ancol. We are delighted to hear that you had a positive experience with our hotel and apologize if the service from our front desk team did not meet your expectations. We have noted your feedback regarding the unfriendly service of the front desk staff and will use it to evaluate and advise our team in order to provide even more friendly, warm, and professional service to all guests. Thank you for your valuable feedback. We hope to welcome you back to Discovery Hotel Ancol again and provide you with an even better experience on your next stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Davy, Thank you for your review and compliments on Discovery Hotel Ancol. We are delighted to hear that you enjoyed your stay with us and were satisfied with the quality of service our team provided. Such positive reviews are a great encouragement to all our staff to continue providing the best possible service to all guests. We appreciate your trust in choosing Discovery Hotel Ancol and we hope to welcome you back in the future for another memorable or even better stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Discovery Hotel Ancol. We are delighted to hear that our amenities made you feel comfortable and at home during your stay. Such compliments motivate our entire team to continue striving to provide the best possible experience for all our guests. We are very grateful for your trust in choosing Discovery Hotel Ancol and hope to welcome you back soon for another memorable, or perhaps even better, stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Budi, Thank you for taking the time to share your experience. We apologize for any inconvenience you may have experienced during your stay at Discovery Hotel Ancol. We understand that Ancol's access policies, including vehicle fees and visitor fees, may cause inconvenience if not clearly communicated. We would like to inform you that access fees are determined by the Ancol Area Management and are outside the hotel's control. However, we acknowledge our responsibility to provide clear information to all guests prior to arrival. Regarding the nighttime access issue, we also regret your experience. Your feedback concerning assistance from our team and hotel access will be taken seriously and reviewed by the relevant teams to improve our services and communication. We apologize again for any inconvenience. We greatly appreciate your feedback, as it helps us continuously improve the quality of our service. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and unpleasant experience you had during your stay in room 357. We understand that this situation disrupted your comfort and made your stay less enjoyable. Regarding the iron door in the room, please be informed that the access to the balcony was closed for security reasons. However, we are aware that the presence of this door may have affected your comfort and perception of the room. Therefore, we are continuously considering and improving this aspect. We have forwarded your feedback to the relevant team for evaluation so that we can further improve the condition of the rooms and guest comfort. We greatly appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better stay experience. Sincerely, Frith Siahan, General Manager

Dear Mr. Agus, Thank you for taking the time to write a review about your stay. We are delighted to hear that you were satisfied with the facilities and cleanliness of our hotel. We also appreciate your suggestion regarding the welcome drink. This feedback is invaluable to us as it helps us further improve the quality of our service. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to write such a detailed review of your stay at Discovery Hotel Ancol. We are delighted to hear that the room decor met your expectations and that your family enjoyed our facilities, such as the children's pool, playground, varied breakfast options, and the friendliness of our staff, especially the restaurant staff and security personnel. We will pass on your compliments to the entire team as a driving force for providing the best possible service. However, we apologize for some aspects that did not meet your expectations, such as the unpleasant odor in the bathroom, the quality of amenities, Wi-Fi speed, TV size in the room, and the inconsistent service experience at the reception desk. We have noted your feedback regarding the quality of some breakfast menu items and will forward it to the relevant team for evaluation and improvement. We greatly appreciate such constructive feedback, as it helps us continuously improve the quality of our facilities and services to provide a better stay experience for all our guests. Thank you again for your trust in choosing Discovery Hotel Ancol. We sincerely hope to welcome you and your family back again in the future for an even better experience. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your spacious room, the hotel's convenient location near the Dufan entrance, and our dining options. We apologize for any inconvenience you experienced regarding the cleanliness of the floors, towels, and linens. Your feedback is very important to us and has been forwarded to our housekeeping team to assess and improve our cleanliness standards to prevent such incidents from happening again. Thank you for your valuable feedback. We hope to welcome you back in the future and provide you with an even more comfortable and memorable stay. Sincerely, Frieth Siahaan, General Manager

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your experience. We were honored to be part of your wedding celebration and your husband's birthday. We sincerely apologize that we were unable to fulfill your special requests and that you were not informed in advance about the room availability due to the ongoing renovations. We also regret the inconvenience caused by the renovation work nearby and the unpleasant smell you experienced. Your feedback has been shared with our team so we can improve our communication and guest experience in similar situations. On a positive note, we are delighted to know that you appreciated our courteous staff, the variety and quality of our food, and our facilities. Your kind words are truly appreciated and will be shared with the team. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more memorable and seamless stay. Warm regards, Frieth Siahaan General Manager

Dear Valued Guest, Thank you so much for your wonderful review. We are delighted to hear that you and your family enjoyed your stay at our hotel, especially regarding the cleanliness, comfort, pleasant atmosphere, and excellent service. The comfort and happiness of all our guests is always our top priority, especially as this is a fun place for families and children. Your compliments motivate our entire team to strive to provide the best service with care and warmth. We hope to welcome you and your family back for another wonderful stay in the future. See you soon, and thank you for choosing our hotel. Sincerely, Frith Siahan, General Manager

Dear Mrs. Neda, Thank you for your review and trust. We are delighted to hear that you enjoyed your stay with us and were satisfied with the friendly and informative service from our reception team. We are also pleased to hear that our hotel's atmosphere and facilities are family-friendly and child-friendly. We are pleased to learn that you plan to stay with us again. We hope to welcome you and your family back for another comfortable and memorable stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Randy, Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience you experienced regarding the air conditioning temperature in your room and the ongoing renovations during your stay. We will take your feedback into consideration to further improve our facilities and service quality. The ongoing renovations are part of our ongoing efforts to provide better facilities for all our guests. We are pleased to hear that you enjoyed swimming during your stay. We look forward to welcoming you back in the future for an even more comfortable and enjoyable stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Bambam, Thank you for your review and trust. We are delighted to know that our hotel was your choice during your visit to Duphan. It is a pleasure and an honor for us that you plan to stay with us again each time you visit Duphan. We hope that on your next visit, we can provide you with an even more comfortable, enjoyable, and memorable stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the friendliness of our staff and our children's pool. Your positive feedback encourages us to continue striving to provide the best service to all our guests. We hope to welcome you and your family back for another enjoyable vacation. See you soon! Sincerely, Frith Siahan, General Manager