8,4
Very Good
From 2.428 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,2

Meal

8,3

Location

8,3

Service and Facilites

8,4

People often mention about Lemo Hotel Serpong
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Staff Friendliness (26)
Bedroom (19)
Hotel Area (19)
Distance to City Center (18)
Accessibility (18)
Ambiance (17)
Room Space (17)
Taste (17)
Family Friendly (15)
Wifi (15)
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Traveler Reviews Lemo Hotel Serpong

Number of reviews per page
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40
Customer reviews
U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 day(s) ago
Friendly service, clean hotel, even though there's a large truck road in front of the hotel. Close to food stalls.
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Accommodation's Reply
22 Aug 2025
Thank you very much for your impressive review. We are delighted to learn that your friendly service and the cleanliness of the hotel provided a comfortable stay. Despite our location on a major road, we strive to ensure every guest feels at ease and comfortable. We are also pleased to hear that the nearby food stalls added value to your experience. We look forward to welcoming you back with the best service on your next visit. Best regards, Rian Adi Saputra. (Digital Marketing)
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Afiah N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 day(s) ago
For me, everything is perfect. I salute you. Please keep it up.
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Accommodation's Reply
22 Aug 2025
Thank you very much, Ms. Afiah N., for your positive appreciation. We are very pleased to know that your stay was perfect. Your words of appreciation are a great motivation for us to continue to maintain and improve the quality of our service. We look forward to welcoming you back on your next visit. Best regards, Rian Adi Saputra. (Digital Marketing)
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G***n
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Comfortable... Easy to reach place.
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Accommodation's Reply
22 Aug 2025
Thank you for your review. We are pleased to learn that the hotel's comfort and convenient location provided a pleasant stay for you. This positive feedback motivates us to continue providing the best service. Best regards, Rian Adi Saputra. Digital Marketing
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G***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Staying here started out of ignorance and accident, but ended with happiness because it turned out the hotel provided comfort in terms of service, price, atmosphere, cleanliness, and delicious food, making me feel at home, thank God.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr./Ms. G*t, Warm greetings from the entire Lemo Hotel Serpong family. We would like to express our deepest gratitude for the time you have taken to share your valuable experience during your stay with us. We value every feedback, as it helps us continually improve the guest experience day by day. We look forward to welcoming you back soon, with an even more perfect experience and a memorable experience. If you have any special needs or requests in the future, please do not hesitate to contact us directly. We will be happy to arrange everything for your comfort. With respect and gratitude, Rian Adi Saputra. [Lemo Hotel Serpong]
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N***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 week(s) ago
the room was just okay for my transit during flooding in my area. the sound from road right in front of it can be heard through the wall from my room.
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. N*s, Warm greetings from the entire Lemo Hotel Serpong family. We would like to express our deepest gratitude for the time you have taken to share your valuable experience during your stay with us. Every feedback like this is very valuable for us, as it helps us to continuously improve the guest experience from day to day. We very much hope to welcome you back in the near future, with an even more perfect experience and full of good impressions. If in the future you have special needs or special requests, please do not hesitate to contact us directly. We will be happy to prepare everything for your comfort. With respect and gratitude, [Rian Adi][Lemo Hotel Serpong]
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G***t
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
The location is strategic, the rooms are comfortable, the staff are friendly, great.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Ms. G*t, Warm greetings from the entire Lemo Hotel Serpong family. We would like to express our deepest gratitude for the time you have taken to share your valuable experience during your stay with us. We value every feedback like this, as it helps us continually improve the guest experience day by day. We look forward to welcoming you back soon, with an even more perfect experience and a full of positive impressions. If you have any special needs or requests in the future, please do not hesitate to contact us directly. We will be happy to arrange everything for your comfort. With respect and gratitude, Rian Adi Saputra. [Lemo Hotel Serpong]
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d***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
kids love it, lots of free kids activities, birthday requests are given cute minicakes restaurant prices are also affordable, breakfast is delicious
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for you. We would also be happy if you return to Hotel Lemo Serpong. Sincerely, Rian Adi Saputra. Digital Sales
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D***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 12 week(s) ago
quite comfortable for the price
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Accommodation's Reply
17 Jun 2025
Dear D*d, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for D*d. We are also happy if you return to Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 13 week(s) ago
Please be more friendly to customers, thank you.
1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear A*a., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for A*a. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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Ketut N. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 17 week(s) ago
I didn't expect that from the room I could enjoy such an amazing view, the sunset, a number of cows grazing, it felt like I was in the countryside...
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Accommodation's Reply
23 Jul 2025
Dear Mr./Mrs. Ketut N. S., Warm greetings from the entire Lemo Hotel Serpong family. We would like to express our deepest gratitude for the time you have taken to share your valuable experience during your stay with us. We value every feedback like this, as it helps us to continuously improve the guest experience day by day. We look forward to welcoming you back soon, with an even more perfect experience and full of positive impressions. If you have any special needs or requests in the future, please do not hesitate to contact us directly. We will be happy to arrange everything for your comfort. With respect and gratitude, [Rian Adi][Lemo Hotel Serpong]
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nova w.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
The service is incredibly friendly, all the staff are friendly and very helpful.
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Accommodation's Reply
21 Apr 2025
Dear nova w., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for nova w. We are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Sales Digital
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M***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 19 week(s) ago
The staff was very friendly. The hotel had a lot of activities for the children, like painting class and cooking class. My kids loved it.
1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear M*e., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for M*e. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 19 week(s) ago
The hotel staff is friendly and very helpful when checking in, the service is also fast, the food is delicious. The environment behind the hotel is cool, there is a wide expanse of grass and cows, but because it is on the 2nd floor, the view is not good because it is covered by small buildings.
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Accommodation's Reply
14 Apr 2025
Dear M*h., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for M*h. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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Ketut N. S.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 20 week(s) ago
Fun, easy access, competitive room rate including breakfast, would love to come back again when coming to Tangsel..
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Accommodation's Reply
14 Apr 2025
Dear Ketut NS, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable. For Ketut NS, we are also happy if you return to visit Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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Elfin G.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
friendly hotel staff, fast check in, clean room, varied food and good taste, most importantly kids friendly, clean swimming pool, cooking and coloring classes, basically it's worth it to stay here and want to come back for a vacation not far from home, the price is worth it, pocket friendly
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2 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Mr. Elfin G., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for Mr. Elfin G. We are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Digital Sales
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Abdul G.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 20 week(s) ago
The price is affordable, the location is quite strategic, the rooms are clean, the service is friendly.
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Accommodation's Reply
10 Apr 2025
Dear Mr. Abdul G., Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for Mr. Abdul G. We are also happy if you return to Hotel Lemo Serpong, Sincerely, Rian Adi Saputra. Digital Sales
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,8
/10
Reviewed 20 week(s) ago
I ordered for a friend, but my friend complained that it was not recommended. There was no shampoo in the bathroom, only 1 bar of soap was given. I don't understand, maybe the facilities are just that much or the staff forgot to refill. Hopefully the next one will be better.
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1 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear M*a. Warm greetings from Lemo Hotel Serpong. Thank you for the review given to Lemo Hotel Serpong during your stay. We apologize for the inconvenience. We will evaluate our service standards so that this does not happen again in the future. We are happy to welcome and await the arrival of Mr./Mrs. M*a. Returning to stay at Lemo Hotel. Serpong. Best regards, Rian Adi Saputra. Digital Sales.
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O***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
Hotel staff is very friendly, facilities are OK.
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Accommodation's Reply
10 Apr 2025
Dear O*n, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always impressive. For O*n, we are also happy if you return to Lemo Serpong Hotel, Sincerely, Rian Adi Saputra. Sales Digita
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L***e
icon-origin-TRAVELOKA
9,0
/10
Reviewed 26 week(s) ago
A little input for hotel management, if possible, upgrade the TV facilities by adding an Android STB so that you can play YouTube in the room, the room lighting is quite dim and makes your eyes sore after a long time, otherwise it's okay.
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1 people find it helpful
Accommodation's Reply
03 Mar 2025
Dear L*e. Warm greetings from Lemo Hotel Serpong. Thank you for the review given to Lemo Hotel Serpong during your stay. We apologize for the inconvenience. We will evaluate our service standards so that this does not happen again in the future. We are happy to welcome and await the arrival of Mr./Mrs. L*e. Return to stay at Lemo Hotel Serpong. Best regards, Rian Adi Saputra. Digital Sales.
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Y***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 27 week(s) ago
all staff are friendly, clean and food is delicious
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1 people find it helpful
Accommodation's Reply
20 Feb 2025
Dear Y*i, Lemo Hotel Serpong is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable. For Y*i, we are also happy if you return to Lemo Serpong Hotel. Sincerely, Rian Adi Saputra. Sales Digita
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Number of reviews per page
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40