Puteri Gunung Hotel

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Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2.762)
Other sources (4)
8,4
Very Good
From 2.762 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,4

Meal

8,4

Location

8,7

Service and Facilites

8,5

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Staff Friendliness (120)
Ambiance (114)
Surroundings (111)
Taste (111)
Family Friendly (104)
Room Space (104)
Bedroom (102)
Accessibility (95)
Hotel Area (90)
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Traveler Reviews Puteri Gunung Hotel

Number of reviews per page
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40
Customer reviews
N***a
icon-origin-TRAVELOKA
8,7
/10
Reviewed 5 day(s) ago
Super comfy hotel in Lembang. Will come back for sure since the room location structured like villa (it is nicer to come with big group so you can rent the large villa building)…so we got the privacy and the hotel area is huge with big pool and nice restaurant. Staff is friendly, the intern staff obviously need a lot of training. But location and comfort are good. The room is old, so you will look at old furniture, lamp that does not work, and old shower curtain. But it is still manageable. In the morning, you can enjoy a nice morning walk to the restaurant for breakfast and there was a freelance pony rider for children as well.
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2 people find it helpful
Tati
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 day(s) ago
The hotel is old for the rooms, but the atmosphere is comfortable.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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t***m
icon-Staycation
Staycation
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9,1
/10
Reviewed 2 week(s) ago
The spacious field and cool air are perfect for relaxation.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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N***h
icon-origin-TRAVELOKA
8,9
/10
Reviewed 3 week(s) ago
The breakfast was delicious, with plenty of variety. However, the room wasn't very comfortable, as there was still a lot of dust on the furniture.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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a***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
The food was delicious. The bed I got was a bit uncomfortable. The room was cool, clean, and the service was very friendly.
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2 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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K***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Comfortable for families, comfortable atmosphere, cool, quite complete facilities, beautiful views like at home.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Verified Traveler
icon-Staycation
Staycation
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9,0
/10
Reviewed 4 week(s) ago
The food was okay. Minus the leaky sink.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Puteri Gunung Hotel would like to express our gratitude for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will forward this information to the relevant department to ensure that what you experienced does not happen again. We sincerely hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Even though it's an older hotel, it's still worth it... it's well-maintained and clean. The hotel's surroundings are very nice, and the staff is very friendly. The breakfast is varied and delicious.
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Accommodation's Reply
09 Jul 2026
Dear Guests, Thank you very much for choosing Hotel Putrignon. We are deeply grateful for your kind words about our hotel. We are very pleased to hear that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure that all our guests are satisfied. We look forward to welcoming you back again. We hope you will create wonderful memories on your next visit. If you have any requests, please do not hesitate to contact us. Thank you again. From the Hotel Putrignon Customer Relations Team
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Yopie S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The price and food match the quality.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel is comfortable, cool, and the service is very friendly.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Arif P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The staff was friendly, and the hotel had a very peaceful atmosphere. The room was very cool during the day, even without air conditioning. The room was quite clean, with complete amenities. Breakfast was quite complete and tasty. Cons: 1. The television in the room didn't work; it was on but no channels could be viewed. 2. You had to pay Rp 10,000 per bottle for additional drinking water. 3. There were wasps in several areas of the garden, which was very dangerous for guests.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Guests, Thank you very much for choosing Hotel Putrignon. We are deeply grateful for your kind words about our hotel. We are very pleased to hear that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure that all our guests are satisfied. We look forward to welcoming you back again. We hope you will create wonderful memories on your next visit. If you have any requests, please do not hesitate to contact us. Thank you again. From the Hotel Putrignon Customer Relations Team
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F***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Impressive stay, clean area.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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F***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Breakfast is delicious, varied, hotel staff is friendly.
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+5
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Fernandes K.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
My first experience at this hotel, oh my God, from the moment I arrived I was greeted very friendly, from check-in to being escorted by a gentleman who took me to my room. As soon as I entered, I saw the room was well maintained for a hotel that is quite old, from 92 if I'm not mistaken. No need to use the AC, it was very cold, the water heater was non-stop. The breakfast was quite complete, there was a children's play area, a spa, a large and clean swimming pool, and there was also an area for a jogging track. The yard is very spacious, in front of the hotel there is a coffee shop and the prices are also very friendly. The best, someday I will come to Putri Gunung Hotel again.
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2 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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OKTA W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The food is varied, the location is strategically located near the main road, the hot water in the bathroom works, there is a garden for jogging and children to play, the staff is humble, the night atmosphere is quiet and comfortable.
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2 people find it helpful
Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Nine S. R.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The hotel is cool, the food is also delicious, the staff is friendly..
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
It seems like an older hotel, but it's still clean and well-maintained. The environment is comfortable, with lots of greenery. The buffet is delicious and has a wide selection. By the way, if you're in Lembang, I recommend staying here.
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2 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We are delighted to receive your compliments and know that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. Please contact us if you have any requests. Thank you again, From the Customer Relations Team, Hotel Putrignon.
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Tri y.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Kids love staying here because it's kids-friendly.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Old hotel but well maintained, breakfast is quite varied, staff is quite helpful, strategic location.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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L***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the environment is clean, quiet and beautiful, close to the city center, very cool and serene for those who need peace and thank you for getting a free slice of cake.
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+4
4 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We are delighted to receive your compliments and know that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. Please contact us if you have any requests. Thank you again, From the Customer Relations Team, Hotel Putrignon.
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Number of reviews per page
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