What are available facilities at Puteri Gunung Hotel?

There are top facilites at Puteri Gunung Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Puteri Gunung Hotel?

The standard check-in time at Puteri Gunung Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Puteri Gunung Hotel provide breakfast?

Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Puteri Gunung Hotel?

Puteri Gunung Hotel is a 4.0-star hotel.

How many floors does Puteri Gunung Hotel have?

Puteri Gunung Hotel has 2 floors.

How many rooms are available at Puteri Gunung Hotel?

Puteri Gunung Hotel has 130 rooms in total.

Does Puteri Gunung Hotel provide parking?

Yes, Puteri Gunung Hotel provides parking. Please confirm details directly with the hotel.

Does Puteri Gunung Hotel have a swimming pool?

Yes, a swimming pool is available at Puteri Gunung Hotel.

What do past guests say about Puteri Gunung Hotel?

Puteri Gunung Hotel is well-known for its Location, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

Puteri Gunung Hotel

Name: Puteri Gunung Hotel
Address: Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391, Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Jawa Barat, 40391, Indonesia
Rating: 8.3

Hotels

8,3

/10

Very Good

2.727 reviews

What Guests Say About Their Stay

Variety (133)

Staff Friendliness (131)

Surroundings (123)

Taste (116)

Eko S.

10,0

/ 10

A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.

See original

N***i

10,0

/ 10

A hotel that has maintained its quality for decades. It still feels the same: comfortable, cool, clean rooms with modern amenities. Complete facilities, a top-notch view, and a very strategic location close to trendy cafes. Five-star service, with all the staff friendly and helpful. The breakfast is top-notch: complete, delicious, and varied, always promptly refilled.

See original

Bila F.

10,0

/ 10

The hotel is very clean, and the service is very friendly. Plus, the ambiance is very cool and fresh. I highly recommend staying here. The facilities are also excellent. The breakfast menu is also delicious.

See original

Rai A. N.

10,0

/ 10

Staying at Puteri Gunung Hotel with my family was a truly delightful experience. We chose a Superior room, and it was comfortable, clean, and had the cool, Lembang-style atmosphere, perfect for quality time and relaxation. The kids also enjoyed the beautiful and peaceful grounds. What was most satisfying, besides the friendly and helpful service, was the hotel's price, which we found very affordable for such a comfortable setting and facilities. The staff were all kind and made our stay feel welcoming. Overall, it was definitely worth it for a family staycation. We'll definitely be back!

See original

basofi z. p.

10,0

/ 10

I had a truly memorable stay at Puteri Gunung Hotel Lembang. The location was the most strategic part of my vacation plans, and the hotel boasts numerous aesthetic photo spots. The morning atmosphere was unparalleled, complemented by a breakfast menu that definitely didn't disappoint. I hope to have the opportunity to be warmly welcomed by the Puteri Gunung Hotel staff again.

See original

In the Area

See Map

Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Puteri Gunung Hotel is located in area / city Lembang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Login successful!

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Puteri Gunung Hotel

Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391

Discover More Places

Discover More About Puteri Gunung Hotel

Location

Puteri Gunung Hotel is located in area / city Lembang. There are plenty of tourist attractions nearby, such as De Ranch within 0.61 km, and Pasar Panorama Lembang within 0.97 km.

About Puteri Gunung Hotel

Have fun with various entertaining facilities for you and the whole family at Puteri Gunung Hotel, a wonderful accommodation for your family holiday.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Puteri Gunung Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Puteri Gunung Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Puteri Gunung Hotel.

All facilities in Puteri Gunung Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Common Space

Lobby

Public Facilities

Parking
Coffee shop
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Newspaper in lobby
Newspaper
Wedding service

Things to Do

Children play area
Garden
Massage
Outdoor facilities
Outdoor pool
Outdoor pool
Sauna
Spa

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Breakfast (surcharge)

In-room Facilities

Cable TV
Desk
Hairdryer
Refrigerator
Shower
TV

General

Banquet
Connecting rooms
Swimming pool
Smoking area
Terrace

Business Facilities

Business center
Conference room
Meeting facilities
Photocopier
Projector

Family-friendly Facilities

Kids club
Children pool

Accessibilty

Accessible parking
Wheelchair accessible

Nearby Facilities

ATM/Banking
Shops

Transportation

Secure parking

Sports and Recreations

Horse riding

Kids and Pets

Babysitting

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Puteri Gunung Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Facility

Swimming Pool closed temporarily from 5-6-2026 to 6-6-2026.

General Check-in Instructions

Check In Time : From 14:00 Check Out Time : Until 12:00

Read All

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Puteri Gunung Hotel	130
Number of floors in Puteri Gunung Hotel	2
Another facilities in Puteri Gunung Hotel	Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

More Reviews from Other Guests in Puteri Gunung Hotel

Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2.723)

Other sources (4)

8,4

Very Good

From 2.723 reviews

Provided by travelers on

Cleanliness

8,3

Room Comfort

8,4

Meal

8,4

Location

8,7

Service and Facilites

8,5

People often mention about Puteri Gunung Hotel

All

Variety (114)

Staff Friendliness (113)

Ambiance (109)

Surroundings (106)

Taste (103)

Family Friendly (98)

Room Space (98)

Bedroom (96)

Accessibility (91)

Bathroom (86)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Puteri Gunung Hotel

Number of reviews per page

20

40

Customer reviews

Ty

Tri y.

8,5

/10

Reviewed 5 day(s) ago

Kids love staying here because it's kids-friendly.

See original

Find this review helpful?

Accommodation's Reply

11 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

F***n

Leisure

8,5

/10

Reviewed 1 week(s) ago

Old hotel but well maintained, breakfast is quite varied, staff is quite helpful, strategic location.

See original

Find this review helpful?

Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

L***a

10,0

/10

Reviewed 1 week(s) ago

The hotel staff is friendly, the environment is clean, quiet and beautiful, close to the city center, very cool and serene for those who need peace and thank you for getting a free slice of cake.

See original

+4

2 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We are delighted to receive your compliments and know that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. Please contact us if you have any requests. Thank you again, From the Customer Relations Team, Hotel Putrignon.

See original

Jae Z. F. H.

10,0

/10

Reviewed 1 week(s) ago

Nothing is missing, everything is good.

See original

Find this review helpful?

Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

S***a

9,7

/10

Reviewed 1 week(s) ago

You can catch a lot of fish, so don't forget to bring a fishing rod. You can feed the rabbits. It's better to book a superior flat; it's not far and doesn't tire you out climbing up and down. Rooms 103 and 105 are comfortable, spacious, and have bathtubs. I got them for 457,000 Rupiah on the app. Breakfast is plentiful and varied.

See original

1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

M***a

8,1

/10

Reviewed 1 week(s) ago

The hotel staff was nice, very helpful, and friendly. However, it was a shame that the bathroom wasn't very clean and I felt uncomfortable.

See original

1 people find it helpful

Accommodation's Reply

11 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

L***a

9,4

/10

Reviewed 1 week(s) ago

The breakfast is delicious, the only downside is that there's not enough lighting at night.

See original

Find this review helpful?

Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

a***s

Leisure

8,5

/10

Reviewed 1 week(s) ago

The place is cool and comfortable, the food is delicious.

See original

1 people find it helpful

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

AP

Arif P.

Leisure

10,0

/10

Reviewed 2 week(s) ago

Ideal for a staycation and healing. The atmosphere is calm, comfortable, and very chill.

See original

Find this review helpful?

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

ES

Eko S.

Leisure

10,0

/10

Reviewed 2 week(s) ago

A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.

See original

Find this review helpful?

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

H***j

Leisure

8,5

/10

Reviewed 2 week(s) ago

Why are the Service and Facilities columns combined? They're totally different. The service at Puteri Gunung is all good. Except for the facilities, which are because it's an old hotel. It's not suitable for bringing seniors here, because the rooms are a long walk to the restaurant or parking lot (because cars are not allowed in front of the room). I did request a room near the restaurant, but suddenly I needed a room quickly for one reason or another. The FO was very kind and gave me a room that was ready at 1:30 PM, meanwhile, it was a long weekend and check-in and check-out conditions were simultaneous. Thank you, Miss. Thankfully, I got a room earlier, but yes, that's the risk of the room being far away and mediocre (no hot water for showers and no telephone). As a result, if you ask for anything or order food, you have to call using your own cell phone because the WhatsApp number provided is very slow to respond, sometimes not even answered at all. The hot water was only fixed the next day, we deliberately left it for about 3-4 hours but when we came home it wasn't finished and the room hadn't been cleaned either. Our schedule was delayed due to the room issue. We stayed there for two nights, and the staff were all friendly. However, the facilities were very outdated. Breakfast was comprehensive, and the food in the dining room was delicious. That's all.

See original

Find this review helpful?

MA

Muhamad A.

9,4

/10

Reviewed 2 week(s) ago

The hotel is nice, the atmosphere is beautiful and cool, but the cleanliness of the rooms needs to be improved.

See original

Find this review helpful?

Accommodation's Reply

27 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

A***g

9,4

/10

Reviewed 3 week(s) ago

The best holiday with family. Happy, didn't expect to get one with a bathtub so we could soak in warm water, suitable for the cold weather in Lembang.

See original

Find this review helpful?

Accommodation's Reply

26 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

R***I

Staycation

9,4

/10

Reviewed 3 week(s) ago

It's really cool, especially since the breakfast is very complete.

See original

Find this review helpful?

Accommodation's Reply

11 Jun 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

See original

M***h

Leisure

10,0

/10

Reviewed 3 week(s) ago

It's really great to stay there again, it makes you feel at home from the noisy & hot city atmosphere 😭😭 next time I'll definitely go there again, especially since the breakfast is varied, really great

See original

1 people find it helpful

Accommodation's Reply

22 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

D***y

8,1

/10

Reviewed 3 week(s) ago

First time to this hotel, and it was just right on a long weekend. After arriving at the hotel at 3:30 PM… when I arrived at the reception it was already very crowded for check-in and queue. I saw there were no bellboys around, apparently they were busy escorting guests to their rooms. After I noticed there were only 2 bellboys who could be said to be old (50-60 years maybe)… the room was quite far and there was no transportation to the room. I got a room at the end and honestly the atmosphere was really scary, the hotel had a very old feel… the furniture in the room was very old and old.. the mattress was bad and smelled musty, it was uncomfortable to rest, it felt like I wanted to go early in the morning, the wardrobe was no longer usable.. the swimming pool which was said to have warm water turned out not to exist, guys😂.. for BF the food was not much choice but there was rice and porridge.. the feel of this hotel was really scary the furniture was all no longer usable.. I didn't dare to turn off the lights when I slept because it was that scary.. please add more bellboys, and please replace the furniture that was no longer usable

See original

1 people find it helpful

Accommodation's Reply

22 May 2026

Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

See original

N***i

Staycation

10,0

/10

Reviewed 3 week(s) ago

A hotel that has maintained its quality for decades. It still feels the same: comfortable, cool, clean rooms with modern amenities. Complete facilities, a top-notch view, and a very strategic location close to trendy cafes. Five-star service, with all the staff friendly and helpful. The breakfast is top-notch: complete, delicious, and varied, always promptly refilled.

See original

Find this review helpful?

Accommodation's Reply

21 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

Verified Traveler

Leisure

8,5

/10

Reviewed 4 week(s) ago

The rooms are very traditional with a touch of natural beauty. There's only one swimming pool for all the hotel rooms. The surroundings are truly beautiful, perfect for those seeking a return to nature, a green, and refreshing environment.

See original

1 people find it helpful

Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

E***i

8,5

/10

Reviewed 4 week(s) ago

This is an older resort, but it's still very nice and well-maintained. The views are breathtaking, and the staff are all excellent from start to finish. The hotel and resort are truly beautiful, comfortable, and satisfying. Thank you, Puteri Gunung.

See original

1 people find it helpful

Accommodation's Reply

22 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

Bila F.

10,0

/10

Reviewed 4 week(s) ago

The hotel is very clean, and the service is very friendly. Plus, the ambiance is very cool and fresh. I highly recommend staying here. The facilities are also excellent. The breakfast menu is also delicious.

See original

Find this review helpful?

Accommodation's Reply

22 May 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

Number of reviews per page

20

40

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.