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Puteri Gunung Hotel
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Puteri Gunung Hotel
Hotels
Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
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Traveloka
8.4 Impressive
From 2,122 reviews
See our top reviews!
Check our curated reviews for honest descriptions about this accommodation.
This is the third time we stay at the hotel and it still feels pleasant to visit it every time. You have to take a walk around the hotel in the morning, there are so much thing to see. We love the environment so much. The food is good, the room is comfortable and the staff is so friendly. We would still love to stay for the fourth time
Ratih K. H.
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Facilities
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
See More Facilities
Location Info
Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
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Available Room Types in Puteri Gunung Hotel
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Per Night
Results for 1 rooms, 1 guests, staying from 31 Mar 2023 for 1 nights. 0 room options available.
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Check-in
Fri, 31 Mar 2023
Duration
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 2,122 reviews
8.4
Impressive
Fantastic
707
Very Good
976
Satisfying
133
Average
303
Poor
3
Cleanliness
Comfort
Meal
Location
Service
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kids friendly (2)
expensive food (1)
friendly staffs (24)
clean room (10)
comfortable ambiance (7)
tasty breakfast (8)
complete facilities (2)
great view (16)
spacious room (1)
tasty food (17)
SEE MORE (10)
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Language
English
Show Reviews with Photos
OM
Oki M. N.
10
/ 10
30 Jul 2022
3 people found this helpful
ENDANG W.
10
/ 10
10 May 2022
5 people found this helpful
Accommodation's Reply
03 Jun 2022
Dear Mrs. Endang,
Warmest Greetings from Puteri Gunung Hotel,
Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests.
We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel.
Sincerely,
Management
Puteri Gunung Hotel
RM
Rathindra M. P.
6.1
/ 10
18 Apr 2022
Holiday
It 's quite an old hotel and therefore the quality of maintenance needs attention. The cleanliness of the toilet, room, bedspread etc. Was not satisfactory.
2 people found this helpful
RH
Rizka H.
6.5
/ 10
06 Mar 2022
Business
Need to update the description of the hotel, room that I've paid didn't match with the description, I'm so disappointed, It 's a shame that a hotel with a beautiful atmosphere is not managed properly, it needs to be complained many times.
4 people found this helpful
Accommodation's Reply
17 Mar 2022
Dear Ms Rizka,
Warmest greetings from Puteri Gunung Hotel.
Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel, as that is not up to our normal standards. We will share these with our team for review so that we can continue to improve our services.
We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future.
We hope to have another opportunity to provide you with a much better experience.
Cordially,
Management
Ib
Irfan b. b.
9.4
/ 10
06 Feb 2022
Staycation
5 people found this helpful
Nyai F.
8.5
/ 10
03 Feb 2022
3 people found this helpful
DH
Dewi H. R.
8.5
/ 10
03 Feb 2022
4 people found this helpful
MT
Melvin T.
9.7
/ 10
02 Jan 2022
Holiday
The hotel is very good, the service is very OK, the hotel facilities are quite good even though the spa & sauna are closed. But the refrigerator in the room is dead.
7 people found this helpful
Accommodation's Reply
08 Jan 2022
Dear Mr. Melvim,
Warmest Greetings from Puteri Gunung Hotel,
Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests.
We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel.
Sincerely,
Management
Puteri Gunung Hotel.
FW
Furi W.
6.3
/ 10
22 Dec 2021
Staycation
4 people found this helpful
Accommodation's Reply
08 Jan 2022
Dear Ms. Furi,
Warmest greetings from Puteri Gunung Hotel
Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel, as that is not up to our normal standards. We will share these with our team for the review, so that we can continue to improve our services.
We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future.
We hope to have another opportunity to provide you a much better experience.
Cordially
Management
FK
Felisia K.
9.1
/ 10
21 Dec 2021
Staycation
Fresh air but old very old fashioned, pool is cool but there some hot for children. Warm water just available from 5 to 9 night or in the morning. Staff OK but should more.
4 people found this helpful
Accommodation's Reply
08 Jan 2022
Dear Ms. Felisia,
Warmest Greetings from Puteri Gunung Hotel,
Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests.
We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel.
Sincerely,
Management
Puteri Gunung Hotel.
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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.
General Check-in Instructions
Check In Time : From 14:00 Check Out Time : Until 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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Hotel Description
Location
Puteri Gunung Hotel is located in area / city Lembang. There are plenty of tourist attractions nearby, such as De Ranch within 0.61 km, and Pasar Panorama Lembang within 0.97 km.
About Puteri Gunung Hotel
Have fun with various entertaining facilities for you and the whole family at Puteri Gunung Hotel, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Puteri Gunung Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Puteri Gunung Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Puteri Gunung Hotel.
Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Operational Hours | From 14:00 - Before 12:00 |
Are they serving breakfast? | Yes, some room provide breakfast |
Facilities
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Newspaper
- Wedding service
Things to Do
- Children play area
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Sauna
- Spa
Food and Drinks
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Refrigerator
- Shower
- TV
General
- Banquet
- Connecting rooms
- Swimming pool
- Smoking area
- Terrace
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Family-friendly Facilities
- Kids club
- Children pool
Accessibilty
- Accessible parking
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Shops
Sports and Recreations
- Horse riding
- Table tennis
Transportation
- Secure parking
Kids and Pets
- Babysitting
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Most commonly asked questions about Puteri Gunung Hotel
What are available facilities at Puteri Gunung Hotel?
There are top facilites at Puteri Gunung Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Puteri Gunung Hotel?
The standard check-in time at Puteri Gunung Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Puteri Gunung Hotel provide breakfast?
Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
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