Azza Hotel Palembang by Horison

Explore Azza Hotel Palembang by Horison
8,2
Very Good
From 4.542 reviews
Provided by travelers on
Cleanliness

8,2

Room Comfort

8,1

Meal

8,1

Location

8,7

Service and Facilites

8,2

People often mention about Azza Hotel Palembang by Horison
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Distance to City Center (82)
Staff Friendliness (72)
Bedroom (71)
Accessibility (67)
Ambiance (66)
Room Space (65)
Bathroom (59)
Taste (58)
Variety (53)
Hotel Area (51)
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Traveler Reviews Azza Hotel Palembang by Horison

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Customer reviews
Y***L
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 hour(s) ago
very close access to the mall
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S***A
icon-Staycation
Staycation
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8,2
/10
Reviewed 1 day(s) ago
The service is good for the price, and the rooms are quite spacious. It's close to everything.
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A***a
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10,0
/10
Reviewed 5 day(s) ago
The hotel has a strategic location, convenient parking, friendly staff, clean and comfortable rooms... great
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Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The hotel is a bit old. The AC in the room is no longer cold, the shower in the bathroom is not good. But yeah, it's worth the cheap price. But I only stayed one night because I was just stopping by from Lampung and was on my way again the next day. If it's just for one night, it's still okay.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Azza Hotel Palembang by Horison is pleased to express our gratitude for choosing our hotel during your visit to Palembang. We also appreciate your rating, feedback, and sharing your experience through Traveloka reviews. We strive to continuously improve and provide the best possible service to all our guests. We hope that on your next stay, you will experience the utmost comfort and excellent service from Azza Hotel Palembang by Horison. Sincerely, Azza Hotel Palembang by Horison
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D***i
icon-origin-TRAVELOKA
8,7
/10
Reviewed 2 week(s) ago
Pluses: - I chose this hotel primarily for its location. It's in the city center, making it relatively easy to get around. It's close to the LRT station, just a short walk away. It's also close to the mall; if you want to go to PI, you just have to cross the street. - The breakfast menu is quite varied and the taste is quite good. - The staff is friendly. Minuses: - It's very noisy, I don't know if it's the AC or something else, and the sounds of people outside are loud. - The shower faucet is problematic. - If you want to walk to the LRT station, you'll pass a garbage dump with a foul odor.
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Accommodation's Reply
15 Jan 2026
Dear Ms. Putri R.R., Azza Palembang by Horison Hotel would like to express our deepest respect. Thank you for choosing Azza Palembang by Horison Hotel as your accommodation during your visit to Palembang. Thank you also for your rating and feedback, and for sharing your experience through your Traveloka review. We will continue to strive for improvement to provide the best experience for all our guests. We hope that on your next stay, you will receive the utmost comfort and the best service from Azza Palembang by Horison Hotel. Sincerely, Azza Palembang by Horison Hotel
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Y***a
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Transit
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6,6
/10
Reviewed 2 week(s) ago
The sheets and pillowcases were no longer suitable for hotel use...the color was dull, no longer white, instead tending to be dirty and some were torn/holes. The towels were okay, still clean and white. The bedroom floor was dirty, the mattress was sagging.
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Accommodation's Reply
15 Jan 2026
Dear Mr./Ms./Mrs. Y*a, Sincerely, Azza Hotel Palembang by Horison. Thank you for choosing Azza Hotel Palembang by Horison as your accommodation during your visit to Palembang. We also appreciate your rating, feedback, and sharing your experience through Traveloka reviews. We strive to continuously improve to provide the best service to all our guests. We hope that on your next stay, you will have the best comfort and service from Azza Hotel Palembang by Horison. Sincerely, Azza Hotel Palembang by Horison
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Verified Traveler
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
It's quite pleasant because it's near the LRT station.
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R***a
icon-Staycation
Staycation
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10,0
/10
Reviewed 2 week(s) ago
Highly recommended to spend the night here near the city center.
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,3
/10
Reviewed 2 week(s) ago
Got a room with no hot water, already reported not coming for 5 hours. Reported the second time, only came, checked for about 15 minutes then left without being fixed aka the hot water still not on, the repairman's shoes were dirty & dirty the room floor & the bathroom was not cleaned. not recommended at all. We should have asked to move rooms. then in the next room it was very noisy from other guests & the sound of employees who were cleaning because the room was not soundproof. The restaurant had minimal variety & many empty buffets were not immediately refilled as a result we waited a long time but even then we fought with other people & we only got 1 portion. we are husband and wife so we shared the food. why did Azza experience such a decline even though we often stay here.
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Accommodation's Reply
15 Jan 2026
Dear Mr. D*n, From Azza Hotel Palembang by Horison, we respectfully thank you for choosing Azza Hotel Palembang by Horison as your accommodation during your visit to Palembang. We also appreciate your rating, feedback, and sharing your experience through your Traveloka review. We strive to continuously improve and provide the best service to all our guests. We hope that on your next stay, you will experience the same comfort and excellent service from Azza Hotel Palembang by Horison. Sincerely, Azza Hotel Palembang by Horison
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S***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
The first time I booked, I got a very comfortable, clean room with hot water. This second time, I got a less comfortable room, which seemed neglected, with peeling stickers on the walls. The bathroom had no hot water and was poorly maintained.
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Mr./Ms. S*i, Sincerely, Azza Hotel Palembang by Horison. Thank you for choosing Azza Hotel Palembang by Horison as your accommodation during your visit to Palembang. We also appreciate your rating, feedback, and sharing your experience through your Traveloka review. We strive to continuously improve and provide the best service to all our guests. We hope that on your next stay, you will receive the best facilities and services from Azza Hotel Palembang by Horison. Sincerely, Azza Hotel Palembang by Horison
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Emi E.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Good and need to add variety to the breakfast menu
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Riyan N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Very close to LRT station and mall
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M Hafidz A.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 5 week(s) ago
received a con artist who stayed at this hotel. probably felt like he had cooperated
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Roma H. A.
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Business
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10,0
/10
Reviewed 5 week(s) ago
Comfortable, close to the mall, just cross the street.
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E***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Satisfying Rama will definitely come back here again. I love the service here.
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1 people find it helpful
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Dedi P.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Strategic location, easy to go everywhere
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1 people find it helpful
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
everything is good. close to the mall, easy to find good food
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Riyan N.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Great, easy access to everywhere, lots of places to eat around the hotel.
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1 people find it helpful
Muhammad S. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
Good and strategic hotel, close to the mall
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S***h
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
A strategically located hotel. Delicious food and spacious rooms. I always stay here when I visit Palembang.
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