Traveloka (6,273)
8.1
Very Good
From 6,273 reviews
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Cleanliness
7.9
Room Comfort
8.1
Meal
7.6
Location
8.5
Service and Facilites
8.2
People often mention about Grand Ussu Hotel & Convention
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Ambiance (39)
Accessibility (37)
Bedroom (36)
Room Space (33)
Family Friendly (32)
Staff Friendliness (30)
Surroundings (29)
Hotel Area (28)
Variety (26)
Bathroom (24)
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Traveler Reviews Grand Ussu Hotel & Convention
Number of reviews per page
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40
Customer reviews
BP
Bachtian P.
8.8
/10
Reviewed 1 week(s) ago
Strategic location, clean area, clean rooms.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Bachtian. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to Mr. Bachtian and family. Therefore, we hope that Mr. Bachtian and family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management
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DH
Depri H.
Staycation
6.8
/10
Reviewed 2 week(s) ago
wifi doesn't work and the water heater doesn't turn on at all in the rose 106 building
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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MR
M Rahmat D. A.
8.2
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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Accommodation's Reply
23 Apr 2025
Dear Mr. Rahmat. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to Mr. Rahmat and family. Therefore, we hope that Mr. Rahmat and family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management
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TA
Teta A. G.
Leisure
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly. Only the Wi-Fi network sometimes cannot be used.
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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Eko D. S.
Leisure
9.3
/10
Reviewed 3 week(s) ago
strategic location on the side of the road, clean rooms, friendly staff........
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Mr. Eko. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to Mr. Eko and family. Therefore, we hope that Mr. Eko and family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management
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N***l
Leisure
9.1
/10
Reviewed 3 week(s) ago
Masya Allah, try staying here, really like the location, facilities and atmosphere of the hotel which is kids friendly but unfortunately the breakfast menu is not varied, even at 8.30 it was already finished and we were told to wait (it was being cooked). Maybe the hotel can pay attention again regarding breakfast for its guests 🙏🏼
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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R***y
Staycation
9.4
/10
Reviewed 3 week(s) ago
Staffs are very kind and helpful, you can join twin bed into one.
room is spacious even you can put another doublebed.
TV channels, kettle, cup, mini chiller, toiletries are provided n functioning well.
The pool has mini waterpark with water slide quite high for a children or even an adult.
Price is really affordable for this kind of hospitality, definitely will come back someday.
cheers...
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1 people find it helpful
R***o
8.8
/10
Reviewed 3 week(s) ago
All hotel staff are friendly. Next, stay here again.
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Valued Guest. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to you and your family. Therefore, we hope that you and your family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management
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F***s
Leisure
9.4
/10
Reviewed 3 week(s) ago
The wifi is slow, and the bathroom and hot water don't need to be used.
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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A***i
10.0
/10
Reviewed 3 week(s) ago
Overall, the service is friendly and the response is fast. The food is also delicious. It's really great😁
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4 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Valued Guest. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to you and your family. Therefore, we hope that you and your family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management
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meilany n.
Staycation
10.0
/10
Reviewed 3 week(s) ago
comfortable atmosphere, spacious room size, friendly staff, food is quite varied, just need to increase the amount of food and personnel to prepare it for breakfast
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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A***I
Staycation
6.9
/10
Reviewed 3 week(s) ago
Nice view, spacious room, only wifi error since check in until check out, when entering the room floor is not clean (lots of hair), friendly staff, breakfast menu is not varied. Hopefully it can be better.
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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U***k
8.2
/10
Reviewed 3 week(s) ago
For the gerbella type, it is quite good, seen from the AC, LED TV, bathroom, bed type and room size..ok.
The swimming pool facilities for children are satisfactory. There are bicycles for children, a spacious restaurant, comfortable seating, the view is a view of Mount Gede and other mountains.
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+5
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Accommodation's Reply
23 Apr 2025
Dear Valued Guest. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to you and your family. Therefore, we hope that you and your family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management
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R***s
Staycation
6.4
/10
Reviewed 4 week(s) ago
Minus points:
When checking in, I was told to wait until 3:00 p.m. with the excuse that the room was being cleaned, but I only got a room at 3:20 p.m. after asking back and forth 3 times.
I took the bougainvillea type but was given a room on the 1st floor where motorbikes/cars/people were passing by, plus the view was of the parking lot...even though I asked for a mountain view.
The hallway to the room was also dark.
Plus Points:
Friendly receptionist even though I was annoyed that I only got a room at 3:20 p.m.,
Good facilities such as bicycles, swimming pool with water barrels & children's slides.
Clean & spacious room.
Mountain views in several good spots
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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I***i
Leisure
8.9
/10
Reviewed 4 week(s) ago
The CS service is really good and if you complain, the officer will come straight away, but the room is not very clean and the AC was leaking, but they immediately told you to move to the 1st floor. Maybe the cleanliness of the room needs to be improved and there are lots of ants and the TV antenna also has lots of ants.
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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D***i
Leisure
9.3
/10
Reviewed 4 week(s) ago
for breakfast the menu is average
not interesting
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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R***i
Leisure
8.4
/10
Reviewed 4 week(s) ago
Overall it's quite good, only that at breakfast there might be too many customers so that a lot of the food served runs out, but they refill some of the menus but not all.
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2 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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v***a
Staycation
8.4
/10
Reviewed 4 week(s) ago
Nice view, ok room. Only the food I think is not so good for such a luxurious hotel.
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Accommodation's Reply
23 Apr 2025
Dear valued guest, Warm greetings from The Grand ussu hotel & Convention - Puncak - Bogor. First of all, we would like to thank you for taking the time to write a review regarding your experience staying at our hotel. This is a very valuable source of learning for us. We apologize for the inconvenience you have experienced. We greatly appreciate your sincerity in providing this input and we will use it as best we can to create a better experience for our guests. We also thank you for the feedback you have provided and we will immediately evaluate it so that it will not happen again in the future. We greatly hope that we will have the opportunity to serve you again at the Grand ussu hotel & Convention - Puncak Bogor and provide an even better experience. Thank you and warm regards, Grand Ussu Hotel Management.
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NN
Nafilati N.
Leisure
9.4
/10
Reviewed 4 week(s) ago
good atmosphere, clean and tidy rooms, spacious too
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Accommodation's Reply
23 Apr 2025
Dear Ms. Nafilati N. Thank you for the positive review given to Grand Ussu Hotel and Convention. We are pleased to be able to provide a pleasant experience to you and your family. Therefore, we hope that Ms. Nafilati N. and family can stay again at Grand Ussu Hotel and Convention. Thank you. Warm Regards. Grand Ussu Hotel and Convention Management.
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AS
ARI S.
Leisure
9.4
/10
Reviewed 7 week(s) ago
The hotel atmosphere is very comfortable with a mountain view and friendly staff service, making it very suitable for a family vacation...
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2 people find it helpful
Number of reviews per page
20
40
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