HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8,8
Very Good
From 8.333 reviews
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Cleanliness

8,9

Room Comfort

8,8

Meal

8,8

Location

9,0

Service and Facilites

8,9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (297)
Distance to City Center (279)
Bedroom (275)
Variety (267)
Ambiance (266)
Taste (250)
Bathroom (246)
Hotel Area (239)
Family Friendly (236)
Accessibility (229)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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40
Customer reviews
Verified Traveler
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10,0
/10
Reviewed 3 day(s) ago
The staff is very friendly, and the simple smart room has complete amenities. You can watch Netflix in your room. The breakfast is also very comprehensive.
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Accommodation's Reply
23 Jan 2026
Thank you to Harris's fans! Thank you for your positive ratings and reviews. We are delighted to have served you and provided you with satisfactory facilities. We hope to welcome you back to Bandar Vera again. Sincerely, Kokito, Fan Club Relations Manager
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Febiadi F. H.
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Leisure
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10,0
/10
Reviewed 6 day(s) ago
We have stayed at this hotel several times, the location is strategic from our destination in Surabaya, the rooms are quite spacious and the service is good.
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Accommodation's Reply
21 Jan 2026
Dear Mr. Febiadi, Thank you for choosing us as your accommodation in Surabaya and thank you for taking the time to share your wonderful experience. We were very pleased to have served you and hope to welcome you back to Harris Gubeng Surabaya again. Sincerely, Kokito, Head of Customer Relations
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WAHYU
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Staycation
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10,0
/10
Reviewed 6 day(s) ago
All the best 😍 When I go to Surabaya, I always stay at Harris Hotel Gubeng 🥰
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Accommodation's Reply
21 Jan 2026
Thank you, Mr. Wahyu. Thank you for your positive rating and review. We look forward to welcoming you to Bandar Wira again in the future. Sincerely, Kokito, Customer Relations Manager.
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yudi h.
icon-Leisure
Leisure
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9,4
/10
Reviewed 6 day(s) ago
If you go to Surabaya, it will be your first choice 😊
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Accommodation's Reply
21 Jan 2026
Thank you, Mr. Yudi. Thank you for choosing us as your home in Kota Pahlawan. We were delighted to serve you and hope to welcome you back to Harris Gubeng again. Sincerely, Kokito, Customer Relations Manager.
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R***a
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Staycation
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10,0
/10
Reviewed 7 day(s) ago
Recommended hotel for a family staycation. Kids-friendly and friendly service.
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Accommodation's Reply
21 Jan 2026
Thank you to Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope we were able to make your family vacation even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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i***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The room was comfortable, clean, and had a smart TV. The staff was friendly and helpful during check-in and check-out.
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Accommodation's Reply
15 Jan 2026
Thank you, Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit to the City of Heroes even more meaningful. We look forward to welcoming you back to your home in Surabaya again. Sincerely, Kokito, Fan Club Relations Manager
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r***a
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10,0
/10
Reviewed 1 week(s) ago
Celebrating the new year with family, amazing
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Accommodation's Reply
15 Jan 2026
Thank you to all of Harris's fans! Thank you for your wonderful ratings and reviews. We enjoyed celebrating the year-end holidays with you and your family. We hope that 2026 will bring you and your family health, success, and happiness. See you again on the special occasions to come. Sincerely, Kojito, Fan Club Relations Manager
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Debora A.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
Comfortable and clean, recommended for staying in Surabaya
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Accommodation's Reply
15 Jan 2026
Thank you, Ms. Deborah. Thank you for your positive rating and review. We were delighted to serve you and hope that we were able to make your visit to Kota Pahlawan even more meaningful. We look forward to welcoming you back to your home in Surabaya again. Sincerely, Kokito, Customer Relations Manager.
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Nice place and clean. I will come back again
1 people find it helpful
Accommodation's Reply
15 Jan 2026
Cheers HARRIS Fans, Thank you very much for your kind rating and review. It is always our pleasure to make your visit memorable. We look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
Putra M. W.
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Leisure
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9,7
/10
Reviewed 2 week(s) ago
Great location and the best thing is the breakfast facilities are very complete and varied.
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Accommodation's Reply
15 Jan 2026
Thank you, Ms. Putra. Thank you for your positive rating and review. We were delighted to serve you and hope that we were able to make your visit to Kota Pahlawan even more meaningful. We look forward to welcoming you back to your home in Surabaya again. Sincerely, Kokito, Customer Relations Manager.
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Asep i. w.
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
This room type makes you want to stay longer. The swimming pool is also a favorite among kids.
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Accommodation's Reply
15 Jan 2026
Thank you, Mr. Asep. Thank you for your positive rating and review. We were delighted to serve you and hope that we were able to make your visit to Kota Pahlawan even more meaningful. We look forward to welcoming you back to your home in Surabaya again. Sincerely, Kokito, Customer Relations Manager.
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e***y
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9,4
/10
Reviewed 2 week(s) ago
Great service, friendly, and very helpful. Highly recommended.
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Accommodation's Reply
15 Jan 2026
Thank you to all of Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit to Kota Pahlawan even more meaningful. We look forward to welcoming you back to your home in Surabaya again. Sincerely, Kokito, Fan Club Relations Manager
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Laode M. R.
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Leisure
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9,7
/10
Reviewed 2 week(s) ago
Good service. Complete facilities. Fast service.
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Thank you, Mr. Laode. Thank you for your top rating and positive review. We were delighted to celebrate the year-end holidays with you and your family. We hope that 2026 will bring health, success, and most importantly, happiness to you and your family. We look forward to seeing you again in the future. Sincerely, Kojito, Customer Relations Manager.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff were very friendly and helpful during the check-in process 👍
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2 people find it helpful
Accommodation's Reply
11 Jan 2026
Thank you, Harris's fans! Thank you for your positive ratings and reviews. We were delighted to serve you and hope we were able to make your visit even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Mey R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
friendly staff.. clean place, ok facilities n kuds friendly but at that time it was offered to combine twin beds but it took so long for the officer to come and call 3x to ask for waiting until I just went swimming and came back again and it hadn't arrived 🙏 please respond faster in the future thank you overall OK
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Accommodation's Reply
15 Jan 2026
Dear Ms. May, Thank you for your feedback. We apologize for the delay in service. Our management team will investigate the issue to ensure faster and better service in the future. We are happy to have served you and hope to welcome you back in the future. Sincerely, Kojito, Head of Customer Relations
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Strategic location, in the city center, easy to get everywhere, the room is clean, and the staff is very friendly.
1 people find it helpful
Accommodation's Reply
06 Jan 2026
Cheers HARRIS Fans, Thank you very much for your kind rating about us. It is always our pleasure to provide a pleasant and enjoyable experience for you. We look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
W***u
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Waiting for the room was really long, check in was supposed to be at 2, but yesterday it was at 3
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Accommodation's Reply
15 Jan 2026
Dear Harris Hotel fans, Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya, and thank you for taking the time to provide valuable feedback. We hope your New Year's holiday in Surabaya was memorable and enjoyable. However, we apologize for the delay in your check-in. If I may clarify further, our check-in time starts at 2:00 PM, meaning guests can check into their rooms from 2:00 PM onwards. However, on peak days such as New Year's holidays, when rooms are almost always fully booked, and especially if there are special requests such as floor (smoking/non-smoking), bed type (king/twin), etc., we ask for your understanding if it takes additional time to arrange a suitable room or one close to your chosen option. Nevertheless, we appreciate your feedback. We will incorporate it into our management's future improvements. We hope to always be your first choice in Bandar Pahlawan, providing even better service in the future. Sincerely, Kokito, Fan Club Relations Manager
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Uki L. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
My favorite is Harris Hotel's bf...varied...nice...friendly service...and the room I chose was a junior suite...there are so many benefits...and most importantly, Harris Hotel is kid-friendly...so those who staycation with children will definitely feel more at home.
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Accommodation's Reply
11 Jan 2026
Thank you, Mr./Ms. Uki. Thank you for your positive rating and review. We were delighted to serve you and hope we made your holiday even more meaningful. Happy New Year 2026! We wish you and your family success and good health throughout the year. See you again soon. Sincerely, Kojito, Customer Relations Manager
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The room is okay, quite spacious, and the breakfast is really great, lots of variety and delicious.
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Accommodation's Reply
07 Jan 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to write such a positive review. We were delighted to serve you and hope your visit to Kota Pahlawan was a memorable one as well. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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Nurul m.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It's really good for kids, from the entertainment to the food. When I was there, there were also activities like coloring, but I didn't join because I already had other plans.
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Accommodation's Reply
11 Jan 2026
Thank you, Ms. Nurul. Thank you for your rating and feedback. We are delighted to have served you and hope that we made your year-end holiday even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Number of reviews per page
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