Dear Harris Hotel fans, Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya, and thank you for taking the time to provide valuable feedback. We hope your New Year's holiday in Surabaya was memorable and enjoyable. However, we apologize for the delay in your check-in. If I may clarify further, our check-in time starts at 2:00 PM, meaning guests can check into their rooms from 2:00 PM onwards. However, on peak days such as New Year's holidays, when rooms are almost always fully booked, and especially if there are special requests such as floor (smoking/non-smoking), bed type (king/twin), etc., we ask for your understanding if it takes additional time to arrange a suitable room or one close to your chosen option. Nevertheless, we appreciate your feedback. We will incorporate it into our management's future improvements. We hope to always be your first choice in Bandar Pahlawan, providing even better service in the future. Sincerely, Kokito, Fan Club Relations Manager
