8,4
Very Good
From 3.939 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,5

Meal

8,2

Location

8,7

Service and Facilites

8,4

People often mention about HARRIS Hotel Pontianak
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Distance to City Center (48)
Bedroom (45)
Staff Friendliness (40)
Ambiance (36)
Bathroom (36)
Surroundings (35)
Accessibility (35)
Room Space (33)
Hotel Area (32)
Check-in/out Time (28)
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Traveler Reviews HARRIS Hotel Pontianak

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40
Customer reviews
Eveline N.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Check-in was very easy, the room was spacious, and the cleanliness was good. The bathroom was okay, although there were a few ants. The TV didn't play all channels because some were paid. Overall, I was quite satisfied, and the location was very good, with lots of food around the hotel.
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Accommodation's Reply
19 Aug 2025
Cheers, Eveline N. Thank you for sharing your experience with us. We are pleased to know that you were satisfied with the easy check-in process, spacious room, and strategic location of the hotel. We also noted your feedback regarding the presence of ants in the bathroom and the limited TV channels. We will follow up on this immediately to make your next stay even more comfortable. Thank you again for your positive review. We look forward to welcoming you back to our hotel. Yours, Eko Susanto, General Manager
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Lidiva L.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 1 week(s) ago
Everything is fine, only the towels need to be replaced, they are shabby and some have holes.
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Accommodation's Reply
19 Aug 2025
Cheers, Lidiva L. Thank you for your review. We are pleased to know that your overall stay was a good one. We apologize for the poor condition of the towels and will immediately make improvements by replacing them for more comfortable use. Your feedback is very important to us as we continue to improve the quality of our service. We look forward to welcoming you back on your next visit. Yours, General Manager. Eko Susanto
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M***o
icon-Staycation
Staycation
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10,0
/10
Reviewed 5 week(s) ago
The room is suitable, clean and close to the hangout and shopping center.
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Accommodation's Reply
26 Jul 2025
Cheers Valued Guest, Thank you for your positive review! We are pleased to know that you are satisfied with the cleanliness of our room and our strategic location near hangout and shopping centers. Your satisfaction is our motivation to continue providing the best service. We look forward to your next visit! Harrislu Yours, Eko Susanto, General Manager
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W***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Very good and relaxing service
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Accommodation's Reply
21 Jul 2025
Cheers, Valued Guest, We are very pleased to know that our service has left a good and relaxing impression on you. Guest satisfaction and comfort are our top priorities. We look forward to welcoming you back soon for an even more enjoyable experience. Yours, Eko Susanto, General Manager
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M***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
nice clean friendly staff near office
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Accommodation's Reply
21 Jul 2025
Cheers, Valued Guest! We're delighted to hear that you were satisfied with our cleanliness, friendly staff, and convenient location close to our office. Feedback like this really motivates our team to continue providing the best service. We look forward to your next visit! Yours, Eko Susanto, General Manager
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L***y
icon-origin-TRAVELOKA
8,6
/10
Reviewed 6 week(s) ago
Just after checking in, the lights went out and I slammed the elevator shut. The floor in the room was a bit dirty. The breakfast food wasn't very good and it didn't taste very good.
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Accommodation's Reply
16 Jul 2025
Cheers Valued Guest, Thank you for sharing your experience during your stay with us. Your feedback is highly appreciated and will be taken seriously by us to improve our service quality in the future. Regarding the power and elevator outages, our technical team immediately conducted an evaluation to prevent similar incidents from recurring. We have also conveyed your feedback regarding room and food cleanliness to the relevant team for immediate follow-up and improvement. We hope to have the opportunity to welcome you back in the future for a more memorable experience. Yours, Eko Susanto, General Manager
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R***I
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The room is okay, but unfortunately it's a bit noisy, not soundproof from people passing by in front of the room, which can be a bit startling. The lobby really smells like a sewer, the swimming pool is dirty.
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Accommodation's Reply
15 Jul 2025
Cheers Valued Guest, Thank you for sharing your experience during your stay with us. We appreciate every feedback from our guests as it is crucial for improving the quality of our service. We continuously strive to provide the best comfort for every guest, and our team is constantly evaluating and improving various areas to ensure a better stay experience in the future. We look forward to welcoming you back again soon, with a more pleasant and memorable experience. Yours, Eko Susanto, General Manager
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The staff are all kind, ethical, and friendly. I'll be back next time... Hopefully I can get a voucher/promo next time 🩷
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Accommodation's Reply
11 Jul 2025
Cheers, Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the service from our kind, ethical, and friendly staff. Your review is a great motivation for the entire team to continue providing the best service. We look forward to your next visit! Please feel free to contact us directly or follow us on social media for the latest information on special promotions and vouchers. Yours, Eko Susanto, General Manager.
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A***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Thank you for your best service
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Accommodation's Reply
11 Jul 2025
Cheers, Valued Guest, Thank you for your warm appreciation. It's wonderful to know that you enjoyed our service. Positive comments like this encourage our team to continue providing the best service at every opportunity. We look forward to welcoming you back in the future! Yours, Eko Susanto, General Manager.
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 6 week(s) ago
My kids love staying here... there's a swimming pool... it's also close to a coffee shop...
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Cheers, Valued Guest, Thank you for sharing your wonderful stay with your family. We're delighted to hear that your little one enjoyed their time here, especially the pool. Our location, close to various hangout and coffee shops, is one of our many advantages. We look forward to your next visit with your family! Yours, Eko Susanto, General Manager.
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 6 week(s) ago
The hotel and rooms are clean.. got a promo price.. the kids love swimming on the top.
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Accommodation's Reply
11 Jul 2025
Cheers, Valued Guest, Thank you for your positive review. We're thrilled to hear that you enjoyed your stay with your family, from the cleanliness of the hotel and room to the fun your little one had swimming in the upstairs pool. It's even more fun when you get a promotional price! We look forward to welcoming you back again in the future, with an even more memorable experience. Yours, Eko Susanto, General Manager
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B***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Strategic location, suitable for out of town business, friendly staff service, prices according to budget.
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Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for your wonderful compliments and thank you for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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S***o
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 7 week(s) ago
The position/location of the hotel is quite strategic... Including one of Pontianak's coffee-drinking centers.
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Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for your wonderful compliments and thank you for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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Nuning L.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 9 week(s) ago
The hotel is in a strategic location, unfortunately when you go to the lobby you are greeted by lots of stairs, so it's a pain for seniors.
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Accommodation's Reply
10 Jul 2025
Cheers, Nuning L. Thank you for your wonderful compliments and for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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N***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
clean, comfortable, pleasant and close to the market
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Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for your wonderful compliments and thank you for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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Fernando T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The city view is very nice, suitable for family stays, there is a swimming pool on the roof, it's really great
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Accommodation's Reply
10 Jul 2025
Cheers, Fernando T. Thank you for your wonderful compliments and for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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T***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and very helpful in checking in and checking out.
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Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for your wonderful compliments and thank you for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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N***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
environment close to the market, shopping area and also close to culinary
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Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for your wonderful compliments and thank you for visiting Harris Hotel Pontianak. We are delighted to hear that our guests were satisfied with their stay at Harris Hotel Pontianak. We look forward to your next visit. HARRISly Yours, Eko Susanto, General Manager.
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m***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Very nice. Good service. Recommended
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Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for being such a great guest for us, we are so grateful for your kind words. Thanks for sharing your review with us and the community, I see you next time! HARRISly Yours, Eko Susanto General Manager
H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,7
/10
Reviewed 12 week(s) ago
Staff OK, Best Location, Cleanliness is okay. But, It's really noisy. especially the room on the 11th floor. Don't know about the other floors. Even at 2 am, you can still hear the staff cleaning up the cafe on the rooftop. So you can't rest comfortably.
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Cheers Valued Guest, Thank you for your appreciation of the staff, location, and cleanliness of the hotel. 🙏. We apologize for the inconvenience you experienced regarding the noise on the 11th floor. Your feedback is very valuable and we are following up on it. We look forward to your next visit and hope your experience is much more comfortable. HARRISly Yours, Eko Susanto. General Manager
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Number of reviews per page
20
40