8,6
Very Good
From 11.651 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,5

Location

8,8

Service and Facilites

8,6

People often mention about Horison Lampung
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Staff Friendliness (106)
Bedroom (105)
Distance to City Center (104)
Room Space (91)
Family Friendly (88)
Ambiance (88)
Taste (82)
Bathroom (80)
Variety (80)
Accessibility (78)
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Traveler Reviews Horison Lampung

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Customer reviews
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Mahendra Z. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
This was our second stay. The hotel staff was friendly, and check-in and check-out were easy. The comfortable room was exactly as pictured. The location is close to the city center and shopping centers. Furthermore, the parking is very secure for guests using cars and motorcycles.
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Accommodation's Reply
29 Jul 2025
Dear Mr. Mahendra Z. A., Thank you for choosing Hotel Horison Lampung as your place to stay again. We are pleased to hear that you felt comfortable with your room, the easy check-in & check-out process, and the friendly service from our staff. Our strategic location and secure parking area are indeed one of our advantages to provide greater comfort for our guests. We hope your next visit will be as memorable, and we are ready to welcome you back with the best service. Sincerely, Hotel Horison Lampung Management
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A***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 day(s) ago
The front desk staff was very unfriendly when they checked me in. The staff was female.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for your review of your stay at Hotel Horison Lampung. We sincerely apologize for the inconvenience you experienced with our front desk staff. This certainly does not meet our service standards. We will immediately follow up on your feedback for evaluation and improvement to prevent a similar incident from happening again. We hope you will give us another opportunity to provide even better service on your next visit. Sincerely, Hotel Horison Lampung Management
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N***a
icon-Business
Business
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10,0
/10
Reviewed 1 week(s) ago
Strategic location, friendly staff, lively breakfast menu...
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for your review and appreciation. We are very pleased to know that you are satisfied with our hotel's strategic location, the friendliness of our staff, and the variety of breakfast menu we serve. This positive review motivates us to continue maintaining and improving the quality of service at Hotel Horison Lampung. We look forward to your next visit. Sincerely, Hotel Horison Lampung Management
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Sugeng
icon-Staycation
Staycation
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8,8
/10
Reviewed 1 week(s) ago
good....just maybe alt mndi has ctnbud and ssir kcil if possible...the rest is okay..
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Accommodation's Reply
23 Jul 2025
Dear Mr. Sugeng H, Thank you for your review and feedback. We are pleased to know that you are overall satisfied with our facilities and services. Regarding the suggestion to add cotton buds and small combs, we will use this as an evaluation material to improve guest comfort in the future. This kind of feedback is very important to us. We look forward to your return visit to Hotel Horison Lampung. Sincerely, Hotel Horison Lampung Management. Ask ChatGPT.
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v***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
hotel in the city center, comfortable, friendly
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to learn that our strategic location in the city center, the comfort of the hotel, and the friendliness of our staff provided a pleasant stay for you. We look forward to welcoming you back to Hotel Horison Lampung on your next visit. Sincerely, Hotel Horison Lampung Management
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Rudi H.
icon-Leisure
Leisure
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9,3
/10
Reviewed 1 week(s) ago
Outside music/neighborhood sound can be heard from inside the room
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Accommodation's Reply
23 Jul 2025
Dear Mr. Rudi H, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the outside noise during your stay. Your comfort is very important to us, and we will evaluate this matter further to see how we can improve soundproofing in our rooms to provide a more restful experience for our guests. We truly appreciate your input and hope to welcome you again with a better and more comfortable stay in the future. Warm regards, Management of Hotel Horison Lampung
F***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
all good😍😍😍😍😍😍😍😍😍😍😍😍😍
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you very much for your positive review and the enthusiastic emoticons! 😍. We are very happy to know that you were satisfied with your stay at Hotel Horison Lampung. We hope we can continue to provide the best service and that you always feel at home every time you return here. See you on your next visit! Warm regards, Hotel Horison Lampung Management
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AL Alisha
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is comfortable and the food is delicious, good for business trips.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Al Alisha, Thank you for sharing your positive review. We are pleased to know that you felt comfortable during your stay and enjoyed the food we provided. We hope your experience during your business trip at Hotel Horison Lampung was pleasant and productive. We look forward to your return visit in the future. Warmest regards from all of us. Sincerely, Hotel Horison Lampung Management
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M***d
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
It's been a pleasure to stay at Horison Hotel Lampung, I hope to be able to visit again next time.
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Accommodation's Reply
29 Jul 2025
Yth. Bapak/Ibu, Thank you very much for sharing your kind review. We are delighted to know that your stay at Horison Hotel Lampung was a pleasant experience. We truly look forward to welcoming you back on your next visit and providing you with another comfortable and memorable stay. Best regards, Management of Hotel Horison Lampun
A***r
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Good hotel for transit. An old hotel. Spacious room. Need to improve water pressure for shower and toilet.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for your review and feedback. We are pleased to know that you enjoyed your spacious room at Hotel Horison Lampung. Regarding the water pressure in the shower and toilet, this feedback is very valuable to us and we will immediately follow up to optimize the bathroom facilities on your next visit. We hope to welcome you back in the future with even better service. Sincerely, Hotel Horison Lampung Management. Ask ChatGPT.
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Nova W.
icon-Transit
Transit
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9,1
/10
Reviewed 2 week(s) ago
Very impressed with the very friendly staff... Overall for the hotel everything is according to the rate.
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r***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Fitness equipment is incomplete.. the swimming pool is not suitable for adults 🫣
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kharisma
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
All the staff are friendly, the food has been upgraded now, there are lots of variations and it definitely tastes delicious
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D***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Horison Lampung is really great
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B***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Comfortable and close to everywhere because it is in the city center
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Guna S. L.
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8,7
/10
Reviewed 4 week(s) ago
The taste of the food at breakfast was mostly bland...different from the first time I came here (2nd visit now)
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A***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Very impressive and satisfying service
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1 people find it helpful
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The restaurant menu is quite diverse, but there are some stalls that take a long time to refill. I went back twice, it was still empty. At that time it was soto 😄 It's just unfortunate, I had to pay for parking back and forth when the online motorcycle taxi picked me up in front of the lobby, even though it was only a drop off or pickup. I happened to not have a private car at that time. So, the next day I asked to be picked up by online transportation at the entrance gate. Maybe it can be a suggestion for guests who want to stay at Horison but don't bring a private car, ask to be picked up at the entrance gate, walk a little in front of the hotel on the side of the road ☺️
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2 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you for your very detailed review and feedback. We are pleased to know that you enjoyed the variety of menus at our restaurant, although we apologize for the late refills at some stalls, especially soto. Our F&B team will immediately conduct an evaluation so that similar things do not happen again. Regarding the parking payment experience when picked up by online transportation, we understand the inconvenience felt. We greatly appreciate your suggestions, and we will forward them to the relevant parties as evaluation material for improving the comfort of all guests, especially those who do not bring private vehicles. Hopefully we can welcome you back with a better stay experience in the future. Best regards, Horison Lampung Hotel Management
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A***f
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Friendly service, clean, delicious food.
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Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We are very pleased to know that you are satisfied with our friendly service, the cleanliness of the hotel, and the quality of the food we serve. This feedback is an encouragement for the entire team to continue providing the best service for every guest who stays at Hotel Horison Lampung. We look forward to welcoming you back again in the future. Sincerely, Hotel Horison Lampung Management
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S***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
So far so good, there are so many variations of food. Comfortable in the city center, fun anyway.
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Accommodation's Reply
20 Jun 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to know that you enjoyed the variety of food we provide and felt comfortable with our strategic location in the city center. Your input is a motivation for us to continue providing the best service. We look forward to welcoming you back to Hotel Horison Lampung. Best regards, Hotel Horison Lampung Management.
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Number of reviews per page
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