8,5
Very Good
From 4.342 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,2

Location

8,6

Service and Facilites

8,6

People often mention about Yello Hotel Jemursari
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Staff Friendliness (35)
Ambiance (30)
Bedroom (29)
Bathroom (27)
Accessibility (25)
Taste (25)
Room Space (24)
Variety (24)
Wifi (22)
Hotel Area (21)
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Traveler Reviews Yello Hotel Jemursari

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40
Customer reviews
R***d
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Comfortable hotel, strategic location near city center and airport
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Accommodation's Reply
04 Aug 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re delighted to hear that you found our hotel comfortable and strategically located near the city center and airport. Your satisfaction means a lot to us, and we look forward to welcoming you back on your next visit to Surabaya! Warm regards, Pande Suadnyana Hotel Manager.
m***d
icon-origin-TRAVELOKA
9,0
/10
Reviewed 2 week(s) ago
Hotel staff are very friendly, the room is clean, the bathroom and toilet are too narrow, I can't sleep soundly because there is a water heater that makes an automatic sound every few minutes, so my sleep is disturbed.
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Accommodation's Reply
04 Aug 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We truly appreciate your feedback and are happy to hear that you found our staff friendly and your room clean. However, we’re sorry to learn about the noise disturbance from the water heater and the room layout that affected your sleep quality. Please rest assured that your comments have been shared with our Engineering team for further inspection and improvement. We hope to have another chance to provide you with a better experience in the future. Warm regards, Pande Suadnyana Hotel Manager.
w***o
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
There are many hotels around here, but I choose Yellow. Best.
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Accommodation's Reply
29 Jul 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We truly appreciate your trust in choosing us among the many hotel options in the area. Knowing that you consider YELLO the best is a great honor for our team. We look forward to welcoming you back for another exceptional stay! Warm regards, Pande Suadnyana Hotel Manager.
D***k
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Very satisfied with the atmosphere and good service.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
YELLO Valued Guest, Thank you for choosing YELLO Hotel Jemursari Surabaya, a part of Ascott International 4-star hotel brand. We’re happy to know that you were very satisfied with our atmosphere and service. Your satisfaction is our priority, and we look forward to welcoming you back for another relaxing stay! Warm regards, Pande Suadnyana Hotel Manager.
wahyu p.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, always greets you.
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Accommodation's Reply
14 Jul 2025
YELLO Valued Guest, Thank you for your kind feedback! 💛 We’re happy to hear that our team’s friendliness and warm greetings made a positive impression during your stay at YELLO Hotel Jemursari Surabaya, a unique 4-star international hotel under The Ascott Limited. We look forward to welcoming you back with the same cheerful spirit! Warm regards, Pande Suadnyana Hotel Manager
H***a
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
The nicer the hotel, the more love-shaped towels and snacks there are. The staff is friendly. Thank you.
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Accommodation's Reply
14 Jul 2025
YELLO Valued Guest, Thank you for your sweet review! 💛 We’re delighted to know you noticed the little touches like the heart-shaped towel and complimentary snacks — it’s our way of making your stay at YELLO Hotel Jemursari Surabaya, a unique 4-star international hotel under The Ascott Limited, even more memorable. We truly appreciate your kind words about our friendly staff, and we look forward to welcoming you back again soon! Warm regards, Pande Suadnyana Hotel Manager
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The room is quite spacious and clean. The bathroom is ok.
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Accommodation's Reply
14 Jul 2025
YELLO Valued Guest, Thank you for your kind review! 💛 We’re pleased to hear that you enjoyed the spacious and clean room as well as the well-maintained bathroom during your stay at YELLO Hotel Jemursari Surabaya, a unique 4-star international hotel under The Ascott Limited. We look forward to welcoming you back soon for another comfortable stay! Warm regards, Pande Suadnyana Hotel Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
fun.. everyone is friendly 😍
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Accommodation's Reply
13 Jun 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 9 week(s) ago
Nice place to stay. For a short stay.
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Accommodation's Reply
13 Jun 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
z***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
Friendly staff, never stayed here.. The food is also good, sometimes if I don't stay I still eat at the restaurant🤍
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Accommodation's Reply
24 May 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
R***d
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Interesting experience staying at this hotel, service is good, food variety is plentiful and delicious
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1 people find it helpful
Accommodation's Reply
24 May 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
D***h
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
Room is ok, clean and central to the city. 🫰 Maintain cleanliness & service.
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Accommodation's Reply
16 May 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
Wijanarko W.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 14 week(s) ago
Good location, spacious room and clean. Enjoyable stay.
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Accommodation's Reply
06 May 2025
Yello Mr Wijanarko, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
ahmad f.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
nice clean bright delicious food
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Accommodation's Reply
06 May 2025
Yello Mr. Ahmad, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
A***a
icon-origin-TRAVELOKA
8,2
/10
Reviewed 16 week(s) ago
The hotel atmosphere is quite interesting and pleasant with a dominant yellow color that tends to depict cheerfulness. There is a dispenser in every room hallway which is very helpful for those who really like to drink. The room is clean, quite spacious too. The service is okay, the only downside is that yesterday I had the chance to borrow a set of plates, it took a long time to be delivered 1 hour later, the food had already run out and the set of plates had just arrived 😅
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
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Ditto P.
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Strategic, clean, comfortable, delicious food with lots of variety, friendly staff, if I go to Surabaya I will come here again.
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Accommodation's Reply
13 Apr 2025
Yello Mr. Ditto, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
S***a
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 23 week(s) ago
We already expected for the food it's really nice have so many choices and for the restaurant staff really helpful and friendly because we very often and like to stay at yello hotel JKT. How ever we didn't expected when we arrived nearly midnight after long trip the receptionist its so bad not friendly at all and when we ask for a couple question he still talking and answered unhappily and the last the room that he gift to us is clean enough but for the ac is not very cold and sometime the wifi its not connected and also very slow. i hope it can be more better same as like other yello hotel we've been visited
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1 people find it helpful
Accommodation's Reply
06 Mar 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. We sincerely appreciate you taking the time to share your feedback with us. Your experience during your recent stay at Yello Jemursari is of the utmost importance to us, and we regret to learn that your experience did not meet your expectation. We genuinely apologize for any inconvenience you may have encountered. Please know that we take all guest concerns seriously, and we are committed to addressing and resolving the issues you have brought to our attention. Thank you for bringing this to our attention, and we look forward to the opportunity to better serve you in the future. Regard, Pande Suadnyana (Hotel Manager)
T***H
icon-origin-TRAVELOKA
8,8
/10
Reviewed 24 week(s) ago
The breakfast has many variations.
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Accommodation's Reply
06 Mar 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 25 week(s) ago
The hotel and service are good, but I got a room that smelled of wasp oil. But it's not a problem for just one night. The rest is good, in this hotel I've tried Yello Harmony and Yello Paskal, they are always nice.
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2 people find it helpful
Accommodation's Reply
06 Mar 2025
Yello Our Beloved Guest, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
M***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 26 week(s) ago
Nice hotel, we will be back soon
1 people find it helpful
Accommodation's Reply
11 Feb 2025
Yello Tamu yang Terhormat, Warmest Greeting from Yello Jemursari Surabaya. Thank you for choosing yello hotel Jemursari Surabaya, a unique 4- star hotel under the International Ascott Brand Property as your preference place to stay when in Surabaya. On behalf of the entire team at Yello Jemursari Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Yello Jemursari Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Regard, Pande Suadnyana (Hotel Manager)
Number of reviews per page
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