Overall Ratings & Reviews Borneo Hotel

Dear Guest, Thank you for sharing your experience during your stay at Borneo Hotel Pontianak. We are glad to hear that our staff service was friendly. However, we also apologize for the inconvenience you experienced regarding the room condition, such as the smell of smoke, incomplete facilities, and equipment that did not meet expectations. Your input is very valuable to us and we will immediately follow up with the relevant team for future improvements. We hope to welcome you back with a more comfortable and satisfying experience. Warm regards, Operation Manager

Dear Mr. Dennyel, Warm greetings from Borneo Hotel Pontianak. Thank you for your positive review. We are pleased to know that you feel comfortable with our strategic location, the cleanliness of the hotel, and the friendliness of our staff. Feedback like this is a motivation for us to continue providing the best service. We look forward to welcoming you back to Borneo Hotel Pontianak. Warm regards, Operation Manager

Dear Guest, Warm greetings from Borneo Hotel Pontianak. Thank you for your positive review. We are glad to hear that you are satisfied with the comfort and cleanliness of our hotel, whether for vacation or business purposes. We look forward to welcoming you back to Borneo Hotel Pontianak. Warm regards, Operation Manager

Dear Guest, Warm greetings from Borneo Hotel Pontianak, Thank you for your feedback during your stay at Borneo Hotel Pontianak. We apologize for the inconvenience you experienced regarding the room facilities, especially regarding the uncomfortable and smelly towels. This is certainly not the standard of service we expect for our guests. We will immediately forward your feedback to the Team for evaluation and improvement. Hopefully we can welcome you back with better service in the future. Warm regards, Operation Manager

Dear Mrs. Ipana, Warm greetings from Borneo Hotel Pontianak. Thank you for your trust and for being our loyal guest. We are very happy to know that you feel comfortable with the clean and quiet atmosphere at Borneo Hotel Pontianak. Your satisfaction is our priority, and we will continue to strive to provide the best service every time you come back. Warm regards, Operation Manager

Dear Mrs. Ipana, Warm greetings from Borneo Hotel Pontianak. Thank you for sharing your experience during your stay at Borneo Hotel Pontianak. We are glad to know that you like the design of our hotel layout, especially the additional access that provides comfort and flexibility for guests. Positive feedback like this motivates us to continue to provide a pleasant stay experience. Warm regards, Operation Manager