Dear Mr. Muhammad Y., Thank you for bringing this complaint and feedback to our attention. We greatly appreciate your information, as it is crucial for our continuous improvement of service quality and guest comfort. We understand your disappointment in this situation and thank you for your patience, understanding, and the time you took to inform us. We hope that in the future, we can provide you with an even more comfortable and enjoyable stay that meets your expectations. Sincerely, Gian Fawaz