8,6
Very Good
From 4.064 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,6

Location

8,8

Service and Facilites

8,6

People often mention about Aston Sentul Lake Resort & Conference Center
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Staff Friendliness (71)
Surroundings (67)
Family Friendly (67)
Bedroom (67)
Variety (67)
Ambiance (63)
Room Space (62)
Hotel Area (61)
Taste (58)
Accessibility (53)
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Traveler Reviews Aston Sentul Lake Resort & Conference Center

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Customer reviews
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The 17s event was great and very effective. The whole family was happy and will definitely be back again.
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Warm greetings from Aston Sentul Lake Resort & Conference Center. Thank you for your excellent rating of our hotel, Aston Sentul Lake Resort & Conference Center, and thank you for staying with us. We are delighted to know that our products and services met your expectations. We hope you and your family will return soon. Warmest regards, Management of Aston Sentul Lake Resort & Conference Center
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I***a
icon-Staycation
Staycation
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10,0
/10
Reviewed 2 week(s) ago
A family-friendly, clean hotel with large beds and spacious rooms, and a varied and delicious breakfast. I'll be staying here again next time.
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Accommodation's Reply
12 Aug 2025
Dear Valued Guest, Thank you for sharing your positive review of your stay at Aston Sentul. We are delighted to learn that you enjoyed your stay with us. Guest comfort and satisfaction are always our top priority, and feedback like this is a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an even more memorable stay. Best regards, Royhan Juanda, Duty Manager
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Wafiah
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
First weekend in aston sentul,,time relax and recharge with kiddos n happy
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Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Thank you for sharing your experience during your stay at Aston Sentul Lake Resort & Conference Center. We hope we can always provide the best for you. We hope you and your family will come back soon and share your experience with Aston Sentul Lake Resort & Conference Center again. Warmest Regards, Management of Aston Sentul Lake Resort & Conference Center
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Indra N.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Great experience for staycation, nearby from Tangerang... Sweet escape
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Accommodation's Reply
31 Jul 2025
Dear Mr. Indra N. Thank you for sharing your experience during your stay at Aston Sentul Lake Resort & Conference Center. We hope we can always provide the best for you. We hope you and your family will come back soon and share your experience with Aston Sentul Lake Resort & Conference Center again. Warmest regards, Faisal Fuad, Front Office Manager.
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M***d
icon-Leisure
Leisure
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10,0
/10
Reviewed 4 week(s) ago
Overall, it's nice and comfortable, suitable for families.
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Accommodation's Reply
31 Jul 2025
Dear M*d. Thank you for sharing your experience during your stay at Aston Sentul Lake Resort & Conference Center. We hope we can always provide the best for you. We hope you and your family will come back soon and share another experience with Aston Sentul Lake Resort & Conference Center. Warmest regards, Faisal Fuad, Front Office Manager.
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daniel t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The perfect place to find tranquility and escape the hustle and bustle of the metropolis. It boasts beautiful views and fresh air. Complete amenities ensure everything you need is within reach. The hotel's varied cuisine also provides a mood-boosting breakfast.
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2 people find it helpful
Accommodation's Reply
27 Jul 2025
Dear Mr. Daniel T. Thank you for sharing your experience during your stay at Aston Sentul Lake Resort & Conference Center. We hope we can always provide the best for you. We hope you and your family will come back soon and share your experience with Aston Sentul Lake Resort & Conference Center again. Warmest regards, Faisal Fuad, Front Office Manager.
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the check-in process is fast, the food is varied and tastes good, but some of the menu items are very salty, all the dishes are delicious, the room is clean, the mattress is not soft enough, there are no tissues in the room, there are only tissues in the toilet.
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+5
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Accommodation's Reply
27 Jul 2025
Dear Mrs. F*h. Thank you for sharing your experience during your stay at Aston Sentul Lake Resort & Conference Center. We hope we can always provide the best for you. We hope you and your family will come back soon and share another experience with Aston Sentul Lake Resort & Conference Center. Warmest regards, Faisal Fuad, Front Office Manager.
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S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,7
/10
Reviewed 5 week(s) ago
Many buildings have paint that is peeling off, as if they are not well maintained.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest Warmest Greetings from Aston Sentul Lake Resort & Conference Center We very much appreciate your comments regarding your stay at the Aston Sentul Lake Resort & Conference Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regard, Faisal Fuad Front Office Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
A large and luxurious resort with a variety of activities. The location is strategic and pleasant. The staff's response when guests arrived with their luggage for check-in was less than responsive, as was the case when bringing their luggage for check-out. The food wasn't particularly special for a luxury resort. Also, coordination between the restaurant staff when requesting a meal box for breakfast was very poor. I had to wait an hour past the promised time. The new replacement staff was very helpful. Overall, the staff were very friendly.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, Warm greetings from Aston Sentul Lake Resort & Conference Center. Thank you for your excellent rating of our hotel, Aston Sentul Lake Resort & Conference Center, and thank you for staying with us. We are delighted to know that our products and services met your expectations. We hope you and your family will return soon. Warmest regards, Faisal Fuad, Front Office Manager
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T***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Spacious and comfortable place, clean and fresh air, friendly staff
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Accommodation's Reply
15 Jul 2025
Dear Mrs. T***h Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Faisal Fuad Front Office Manager
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Very good place for staycation and holiday with the kids. A lot of activities to do. The place is very spacious! The ambiance is relaxing and far from the busy life of the city.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Faisal Fuad Front Office Manager
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
It was a memorable family time for us 4. There were alot of activities we did. We went for the swimming pool, table tennis, mini golf, archery, arcade and tennis by the rooftop! The view from the tennis court at the rooftop is amazing! Thank you.
+3
1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mrs. M***a Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Faisal Fuad Front Office Manager
P***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Friendly service, good hotel facilities, narrow parking lot for getting in and out Generally, it's good
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Faisal Fuad Front Office Manager
a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
A child-friendly hotel with a wide variety of activities, a quiet environment, and a wide selection of cafes and restaurants around the hotel. The staff is friendly and the check-in process is fast. The restaurant menu is varied and tastes good.
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2 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mrs. A*a. Thank you for sharing your experience during your stay at Aston Sentul Lake Resort & Conference Center. We hope we can always provide the best for you. We hope you and your family will come back soon and share another experience with Aston Sentul Lake Resort & Conference Center. Warmest regards, Faisal Fuad, Front Office Manager.
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Love the hospitality. The rooms are clean, and the bathrooms are also clean. The restaurant food is delicious, and the breakfast is also delicious and has a lot of variety.
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+3
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Accommodation's Reply
15 Jul 2025
Dear Mrs. A*h. Warmest greetings from Aston Sentul Lake Resort & Conference Center. Thank you for your excellent rating of our hotel, Aston Sentul Lake Resort & Conference Center, and thank you for staying with us. We are delighted to know that our products and services met your expectations. We hope you and your family will come back soon. Warmest regards, Faisal Fuad, Front Office Manager.
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
I really enjoyed staying here. The service was great, the staff were quick and friendly, the room was clean, the environment was great, and there were mini activities, perfect for bringing toddlers. Requesting an extra blanket, boiling pasta for the kids, and having diaper bags picked up were all done promptly after a phone request. I accidentally broke a bowl and didn't get charged for anything. I really loved it. The breakfast selection was also extensive. Oh, and check-in was incredibly fast. I arrived at the hotel before 2:00 and was able to check in without a long wait. If you want to eat, Sentul Cultural Park is also within walking distance. There's also a minimarket nearby. So, even though it's in the Sentul City area, it's still a great place to find food without having to leave the car. Will definitely be a family vacation option next time 🫶🏻
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Faisal Fuad Front Office Manager
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 7 week(s) ago
The children really liked the mini zoo and fishing facilities.
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Accommodation's Reply
12 Jul 2025
Dear Mrs. R***a Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Faisal Fuad Front Office Manager
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puji s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
A highly recommended hotel especially for families with small children, it is very pleasant to stay here, I stayed in the deluxe room and felt very comfortable because the room was spacious, clean, there was a balcony too, the AC was cold, the bed was spacious and there were many activities here, such as feeding bunnies, taking a boat across the lake, a spacious kids club, there was also an outdoor playground, there were quite a lot of animals here for children to see.. The service and service were also very friendly, the breakfast had quite a lot of variations, all delicious, unfortunately for a 6 year old child they were charged IDR 140,000 but it was okay, it paid off with the delicious food and many variations.
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+5
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Accommodation's Reply
08 Jul 2025
Dear Mrs. Puji s. Warmest Greetings from Aston Sentul Lake Resort & Conference Center. Thank you for taking the time to share your experience staying at Aston Sentul. We are happy to continue to strive to maintain and develop the best services and facilities for our guests. We are grateful that all of these facilities and services are pleasing to your heart. Your suggestions are very meaningful for us to improve our services in the future. We look forward to welcoming you back to Aston Sentul, with your relatives and colleagues. Thank you once again, and continued success to you. Warm Regards, Faisal Fuad. Front Office Manager.
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s***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
The atmosphere is pleasant so the children feel at home
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Accommodation's Reply
12 Jul 2025
Dear Mr. S*n. Warm greetings from Aston Sentul Lake Resort & Conference Center. Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon at Aston Sentul Lake Resort & Conference Center. Warmest regards, Faisal Fuad, Front Office Manager.
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 7 week(s) ago
The item was left behind and they kept quiet and never confirmed it... but when the hotel glass was broken, they immediately confirmed it and were fined 195 thousand.
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Accommodation's Reply
07 Jul 2025
Dear Mrs. Putri Warmest Greetings from Aston Sentul Lake Resort & Conference Center We very much appreciate your comments regarding your stay at the Aston Sentul Lake Resort & Conference Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regard, Faisal Fuad Front Office Manager
Number of reviews per page
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