Dear Valued Guest, Thank you very much for your positive review of Favhotel Rungkut Surabaya. We greatly appreciate you taking the time to share your memorable experience during your stay with us. We are delighted to know that our team's service left a positive impression on you. We will share your compliments with all our staff to inspire them to continue providing sincere, prompt, and high-standard service to all guests. We also appreciate your comments regarding the cleanliness of the room. Comfort and cleanliness are our top priorities, and we are pleased that you experienced this firsthand during your stay. We hope to welcome you back to Favhotel Rungkut Surabaya on your next visit, aiming for an equally positive or even better experience. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Valued Guest, Thank you for taking the time to share your experience staying at Favhotel Rungkut Surabaya. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's excellent location. Your positive feedback is a great inspiration to our entire team in providing the best service and creating a comfortable stay for all our guests. The friendliness of our staff is one of our top priorities, and we are proud that you experienced this firsthand. We hope to welcome you back to Favhotel Rungkut Surabaya in the future. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Valued Guest, Thank you for taking the time to share your experience staying at Favhotel Rungkut Surabaya. Your feedback is invaluable to us as it helps us identify areas for improvement. We are pleased to know that the hotel's location near the airport was a positive factor for you. However, we apologize for any inconvenience you may have experienced regarding the entrance and exit fees and parking fees at the passenger drop-off point. We understand this may be inconvenient and we will forward this feedback to the building management and relevant parties for further consideration. We also apologize for the uncleanliness of the hallways and guest rooms, the cloudy pool water, and the quality of the breakfast, particularly the fried fish, which did not meet our expectations. These issues do not reflect the standard of service we strive to provide. We have instructed our housekeeping, engineering, and food and beverage teams to conduct thorough inspections, increase the frequency of cleaning common areas, maintain pool water quality, and reassess the quality and presentation of the food served. Your feedback is very important to us, and we are committed to making concrete improvements. We sincerely hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Mr. Sul A., Thank you for taking the time to share your review of your stay at Favhotel Rungkut Surabaya. We are delighted to hear that you found our hotel's location convenient and that you enjoyed our swimming pool. Regarding your suggestion about the parking system, we apologize for any inconvenience caused. Currently, parking confirmation is processed by stamping at the lobby according to the building's parking management procedure, and there are different requirements if guests purchase food/beverages. Your feedback is very valuable and will be forwarded to management and relevant parties for evaluation to ensure that future guest experiences are even more convenient and beneficial. Regarding the swimming pool, thank you for your concern. The cleanliness of our facilities is our top priority, and our operations team will increase the frequency of inspections and maintenance to ensure that the water and surrounding area are always kept in the best possible condition. We appreciate all constructive feedback from guests, as it helps us continuously improve the quality of our service. We hope to welcome you back for an even better experience. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Ms. Martina P., Thank you for taking the time to share your experience staying at Favhotel Rungkut Surabaya. We are delighted to hear that you were comfortable during your stay and appreciated the hotel's location near shopping malls. This excellent location is one of the highlights we hope to provide for all our guests, whether for business or leisure. Your positive feedback encourages our entire team to maintain the quality of our service and the comfort of our facilities. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Guest, thank you for sharing your valuable experience at Fave Hotel Rungkut Surabaya. We are delighted to hear that you were satisfied with our staff's friendly service, the quality of our food, and the cleanliness of our rooms. Your compliments are a great motivation for all of our staff to continue to provide the best service and quality. Your valuable feedback is a great encouragement to us. We look forward to welcoming you back and providing you with an even more satisfying experience. Sincerely, Santi Manurung, Hotel Manager, Fave Hotel Rungkut Surabaya

Dear Ladies and Gentlemen, Thank you for taking the time to write a positive review about your stay at Favhotel Rungkut Surabaya. We are delighted that you felt safe, received friendly service from our staff, and found our hotel suitable for your business trip. Comfort, safety, and friendly service are our top priorities, especially for business travelers who require comfortable and reliable accommodation. Your compliments are a great motivation for our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back on your next visit to Surabaya. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Valued Guest, Thank you very much for your valuable feedback regarding Lungutfav Hotel Surabaya. We are proud to be recognized as one of the best hotels in Surabaya and a "hidden gem." This is a great encouragement to all of us. Your kind words motivate us to strive for the best service, comfortable rooms, and memorable stays for all guests. We continuously strive to provide a friendly atmosphere, excellent facilities, and attentive service, and we are delighted that you enjoyed your stay with us. We hope to welcome you back to Lungutfav Hotel Surabaya again. Please contact us in advance so we can arrange an even more memorable stay for you. Sincerely, Santi Manulung, Hotel Manager, Lungutfav Hotel

Dear Sirs and Madams, Thank you for taking the time to share such a detailed review of your recent stay at favehotel Rungkut Surabaya. We greatly appreciate your feedback, as it helps us evaluate our services and facilities from a guest perspective. First of all, we are delighted to know that you enjoyed our breakfast options and found them delicious, varied, and good value. Your positive comments about our friendly massage staff and our welcoming team are also very encouraging. However, we sincerely apologize that many other aspects of your stay did not meet your expectations. Allow us to address your concerns: Regarding the surrounding area, we understand that the appearance of the environment may not suit every guest's preferences. However, our location was chosen for its proximity to the main business area and direct walking access to the nearby mall, which many guests find convenient. Nevertheless, we regret that the surrounding environment affected your overall impression. We are very sorry about the rainwater leak you experienced during the thunderstorm. Extreme weather can sometimes expose structural weaknesses, but this is no excuse. Your feedback has been forwarded to our engineering team for immediate review and preventative maintenance to prevent a recurrence of this issue. Regarding communications via Traveloka and WhatsApp, we sincerely apologize for the lack of response. This does not reflect our service standards. We are currently reviewing our communication procedures to ensure all guest inquiries are responded to promptly across all platforms. We also regret the noise disturbance from other guests. As a city hotel, occasional noise can occur, but we understand the importance of quality sleep. In the future, guests can contact our front desk immediately so our team can take action, including providing a reminder to another room or arranging a room move depending on availability. Your comments about the stained sheets and the condition of the bathroom are very important to us. Cleanliness and room maintenance are important standards for us. We have discussed this with our housekeeping team regarding stricter linen inspections and with management regarding gradual room refreshments and improved maintenance. Finally, we appreciate your honest feedback regarding the professionalism of the spa service. This will be discussed with the vendor to improve the quality of service while maintaining the welcoming atmosphere you experienced. We deeply regret that your stay was disappointing, as this was not the experience we aim to provide. We hope you will give us another opportunity in the future to provide an even better and more comfortable experience. Sincerely, Santi Manurung Hotel Manager favehotel Rungkut Surabaya

Dear Valued Guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced due to the incorrect route on Google Maps, which caused you to navigate in circles searching for our hotel. We appreciate your feedback and have already investigated and updated the route on Google Maps to ensure that all guests can easily and conveniently access favehotel Rungkut Surabaya in the future. Thank you for your understanding and trust. We hope to welcome you back again in the future for a better experience. Sincerely, Santi Manurung, Hotel Manager

Dear Mr. Iqbal O., Thank you for choosing to stay at Favhotel Rungkut Surabaya. We are delighted to hear that you were satisfied with the friendly and attentive service from our reception and security staff throughout your stay. Friendly, courteous, and sincere service is key to creating a memorable stay for our guests. Your compliments are a great encouragement to our team and motivate us to continue striving for high-quality service for all our guests. We hope to welcome you back again soon. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut (Surabaya)

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Favhotel Rungkut Surabaya. We are delighted to hear that our hotel facilities have been highly rated. Regarding your suggestion about the parking gate, which is necessary for hotel access, we greatly appreciate it. This system is implemented for the convenience and security of the hotel premises, but we understand that it may be inconvenient for some guests, especially first-time visitors. We will take your feedback into consideration in evaluating your experience in the future so that we can provide clearer entrance information and a more comfortable stay. We hope to welcome you back to Favhotel Rungkut Surabaya again in the future. Sincerely, Santi Manurung, Hotel Manager

Dear Valued Guest, Thank you for your kind review. We are delighted that you were impressed with the cleanliness of the hotel, the friendly service from our team, and the excellent location of Favhotel Rungkut Surabaya, which is close to Transmart. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Santi Manurung, Hotel Manager

Dear Mr. Jendriyadi, Thank you very much for your positive review of Favhotel Rungkut Surabaya. We are delighted to know that the friendliness of our staff and the promptness of our service provided a memorable experience during your stay. Such compliments are a great motivator for our entire team to continuously maintain and improve the quality of service for all our guests. We believe that friendly and responsive service is an essential part of a memorable stay. We hope to welcome you back to Favhotel Rungkut Surabaya next time. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Valued Guest, Thank you for taking the time to share your experience staying with us at Favehotel Rungkut Surabaya. We are delighted that you enjoyed the comfortable atmosphere of the hotel and the friendly service from our staff. Such positive reviews are a great inspiration to our entire team to provide the best possible service to all our guests. We hope to welcome you back on your next stay. Sincerely, Santi Manurung, Hotel Manager

Dear Mr./Ms. Noor L., Thank you very much for choosing Favhotel Rungkut Surabaya when you needed a hotel urgently. We are pleased to know that our hotel may have been the right solution at the right time for you. Your feedback is very important to our team as it shows how our convenient location, room availability, and service can assist our guests in unexpected situations. We are committed to always providing a comfortable, convenient, and worry-free stay for all our guests. We hope to welcome you back again on your next visit, whether planned in advance or not. 😊 Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Mr. Moh B., Thank you very much for your positive review of Favhotel Rungkut Surabaya. We are delighted to hear that you were impressed with our service and the food we served. Your compliments are a great inspiration to our entire team, both the reception and food and beverage teams, in maintaining the quality of service and food taste so that every guest has a memorable stay. We hope to welcome you back to Favhotel Rungkut Surabaya next time. Sincerely, Santi Manurung, Hotel Manager, Favhotel Rungkut Surabaya

Dear Valued Guest, Thank you for your review and your trust in FaveHotel Rungkut Surabaya. We are delighted to hear that the friendliness of our staff and assistance with luggage and room service made your stay a memorable experience. Your compliments encourage our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay. Sincerely, Santi Manurung, Hotel Manager

Dear Mr. Edward T., Thank you for taking the time to share your experience staying at Favehotel Rungkut Surabaya. We are delighted to hear that you enjoyed your stay and found our hotel to be a comfortable place to stay, as well as the friendliness of our staff. Your positive feedback is a great inspiration to our entire team in providing the best possible service to all our guests. We believe that a pleasant stay comes not only from the facilities but also from the attentiveness and friendly attitude of our team, and we are glad that you felt the same way. We hope to welcome you back on your next visit to Surabaya. Sincerely, Santi Manurung, Hotel Manager, Favehotel Rungkut Surabaya

Dear Valued Guest, Thank you for taking the time to share your experience staying at Favhotel Rungkut Surabaya. We are delighted that you were satisfied with the friendly service and information provided by our staff, as well as the consistent cleanliness of your room. We appreciate your additional information about free parking with a stamp from the reception staff. This information will be very helpful for other guests. Your positive review is a great inspiration to our entire team to continue providing the best service. We hope to welcome you back to Favhotel Rungkut Surabaya on your next stay. Sincerely, Santi Manurung, Hotel Manager