Overall Ratings & Reviews Melia Makassar

Traveloka (4.059)
Other sources (53)
8,8
Very Good
From 4.059 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,7

Location

8,9

Service and Facilites

8,9

People often mention about Melia Makassar
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Staff Friendliness (90)
Room Space (88)
Bedroom (85)
Ambiance (82)
Distance to City Center (77)
Bathroom (76)
Variety (75)
Taste (74)
Hotel Area (73)
Accessibility (66)
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Traveler Reviews Melia Makassar

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40
Customer reviews
D***y
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 day(s) ago
Highly recommended. Located in a prime area and near shopping places, the beach is also most importantly near the masjid 🤩😇
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Accommodation's Reply
24 Jan 2026
Dear Mr. D***y, Warmest greeting from Melia Makassar! Thank you very much for your kind review and recommendation. We truly appreciate the time you took to share your experience and feedback regarding your stay. We are delighted to hear that our prime location has provided convenience for our guests, whether it is easy access to shopping areas, the beach, or nearby places of worship. Ensuring comfort and accessibility for our guests is one of our top priorities, so that every visit can be both enjoyable and memorable. Your appreciation motivates our entire team to maintain the highest standards of service and facilities, ensuring that every guest feels welcomed and comfortable during their stay with us. We look forward to the opportunity to welcome you back on your next visit and hope to continue providing an exceptional experience. Warm Regards, Aldi Guest Experience
R***N
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Strategic location, clean rooms, satisfactory service.
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Accommodation's Reply
23 Jan 2026
Dear Mr. R*n, Warm greetings from Melia Makassar Hotel! Thank you so much for taking the time to share your review and stay experience with us. We are delighted to hear that you were satisfied with the hotel's excellent location, the cleanliness of the well-maintained rooms, and the service we provided. Your positive feedback is a very meaningful compliment to us, especially to the entire team who is dedicated to providing the best service and making every guest comfortable. Maintaining high standards of cleanliness and friendly, professional service is our top priority in creating memorable stay experiences. Therefore, we are proud when our efforts meet your expectations. Thank you again for your positive review. We hope to welcome and serve you again in the future with a similarly impressive stay experience. Sincerely, Aldi, Guest Experience Department
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Nurul F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
The hotel is big, but unfortunately the restaurant is small. Staying on the weekend (Jusami) is very difficult to find an empty table for breakfast, so we ended up having breakfast in the outdoor smoking area, which is very uncomfortable. There are many menu options, but the refills are not very fast.
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Accommodation's Reply
23 Jan 2026
Dear Mr. Nurul, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the limited restaurant capacity during weekend breakfast hours and the uncomfortable outdoor breakfast experience. Your feedback regarding table queues and menu replenishment speed is invaluable and has been forwarded to the relevant team for evaluation and future improvements. We are committed to improving our capacity and service arrangements to enhance the breakfast experience for all our guests. We look forward to welcoming you back for an even better stay. Sincerely, Aldi, Guest Experience Team
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T***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
very friendly staff, varied food
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Accommodation's Reply
23 Jan 2026
Dear Mr./Ms. T*i, Greetings from Melia Makassar Hotel! Thank you so much for taking the time to share your review and experience with us. We are delighted to hear that you were impressed by the hospitality of our staff during your stay. Friendly, warm, and professional service is our commitment to creating memorable stay experiences for all our guests. We will pass on your compliments to the entire team as an inspiration to continue maintaining the quality of our service. We also appreciate your positive comments about the variety of food we serve. We strive to offer a diverse and high-quality menu to satisfy the tastes and preferences of all our guests. Your satisfaction is the driving force behind our culinary team's continuous development and improvement of service quality. Thank you again for your positive review. We hope to welcome and serve you again in the future with an even more memorable experience. Sincerely, Aldi, Guest Experience Team
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Nurul F. A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is nice and friendly, the hotel view is good because it is in the middle of the city
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Accommodation's Reply
23 Jan 2026
Dear Mr. Nurul, Warm greetings from Melia Makassar Hotel! Thank you so much for taking the time to write a review and share your stay experience with us. We are delighted to hear that you were impressed with the excellent service and friendliness of our hotel staff. Sincere and professional service is our core commitment, and your compliments motivate our entire team to continue striving for the best service. We also appreciate your positive comments about our hotel's city view. We hope that our excellent location and beautiful city views added value and convenience to your stay. Thank you again for your review. We look forward to welcoming and serving you again in the future with an even more memorable stay. Sincerely, Aldi, Customer Experience Department
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evie n. y. m.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Really enjoyed staying here because the view was amazing, the hotel was clean and the breakfast was varied.
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Accommodation's Reply
13 Jan 2026
Dear Avi, Warm regards from Melia Makassar Hotel! Thank you for your review and rating. We are delighted to hear that you enjoyed your stay with us, especially the view, the cleanliness of the hotel, and the variety of breakfast options. We are committed to maintaining our high standards of cleanliness and service quality, as well as offering a wide range of breakfast options to meet the needs and convenience of all guests. Your compliments are a great inspiration to our entire team to continue providing the best service. We hope to welcome you back again on your next stay and provide you with another memorable experience. Sincerely, Aldi, Guest Experience Team
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
There were no free snacks in the fridge, towels were starting to turn yellow, and extra water was charged for 10 thousand. Other than that, it was okay.
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Accommodation's Reply
23 Jan 2026
Dear Mr./Ms. G*t, Sincerely yours, Melia Makassar Hotel! Thank you for taking the time to share your stay experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the lack of complimentary snacks in the minibar, the unsuitable condition of the towels, and the additional charge for mineral water, which certainly did not meet the comfort standards we expect from all our guests. Regarding the minibar, please be informed that currently, the complimentary minibar is only available in The Level and Junior Suite room types. However, we have forwarded your feedback to the relevant team for evaluation and improvement of our facilities and services in the future. We have also sent your comments regarding the towel condition and the standard of in-room amenities to the relevant department for immediate action. We are committed to continuous improvement to provide the best possible stay experience for our guests. In return, we appreciate your understanding and are pleased to hear that your overall stay was positive. We hope to have the opportunity to welcome you back in the future for an even better experience. Sincerely, Aldi, Guest Experience Department
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Arini
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The food is all delicious except the cake, besides the cake, it's the best, especially the chicken porridge.
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Accommodation's Reply
13 Jan 2026
Dear Ms. Arini, Warm regards from Melia Makassar Hotel! Thank you for your review and feedback. We are very grateful for your appreciation of the quality of our food, especially the chicken porridge, which is a favorite of many of our customers. We also appreciate your comments about the cake we serve. We will forward this feedback to the relevant team for evaluation and improvement, to ensure that our food quality remains at the highest level and meets customer expectations. We hope to welcome you back again and provide you with an even better dining and accommodation experience in the future. Sincerely, Aldi, Customer Experience Team
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d***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel is okay, quite close to everywhere, the price is also quite reasonable, hehe
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Accommodation's Reply
13 Jan 2026
Dear Mr. D*i, Warm greetings from Melia Makassar Hotel! Thank you for your review and feedback. We are delighted to hear that you found our hotel conveniently located and easily accessible from many areas in Makassar. Regarding pricing, we strive to match the comfort, relaxation, and quality of service we provide to ensure our guests consistently receive maximum value. Your feedback is extremely important to us as it helps us continuously improve guest satisfaction. We look forward to welcoming you back and providing you with an even more memorable stay in the future. Sincerely, Aldi, Guest Experience Department
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Check-in and check-out were smooth and very fast. The room was clean, comfortable, and quite large. The bathroom and toilet were separate. Breakfast was quite varied, with fresh juice available. The special breakfast menu was delicious. We also received complimentary afternoon tea and evening cocktails with a fairly diverse menu. The entire staff was very friendly and helpful. The HK staff helped me find my lost earring. Will be back for sure
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Accommodation's Reply
09 Jan 2026
Dear Mr./Ms. S*a, Warm greetings from Melia Makassar Hotel! Thank you for your detailed and positive review of your stay. We are delighted to hear that the check-in and check-out were smooth and efficient, and that the comfort of your clean and spacious room with separate bathroom and toilet made your stay enjoyable. We are also pleased to hear that the breakfast, fresh juices, and special breakfast menu met your expectations. We appreciate your positive comments about the afternoon tea and evening cocktails provided, which were a wonderful addition to your stay. We also express our gratitude for the hospitality and quick response of all our staff. We are proud that our housekeeping team was able to help you find your lost earring, making your stay safe and comfortable. Your trust and satisfaction are our top priority. We look forward to welcoming you back to Melia Makassar Hotel again and look forward to your next visit. Sincerely, Aldi, Customer Experience Department
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
Very fragrant, clean and tidy.
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Accommodation's Reply
03 Jan 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted to hear that you appreciated the cleanliness, orderliness, and pleasant aroma during your stay with us. We are committed to maintaining our high standards of cleanliness and comfort to ensure all guests feel comfortable and at home during their stay. Your feedback and compliments are a great motivation for our entire team to provide the best service and keep the hotel facilities in top condition. We hope your next visit will be equally impressive and provide a memorable stay. Sincerely, Aldi, Guest Experience Department
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S***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The rooms are clean and comfortable. The breakfast is delicious and the amenities are complete.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your stay with us. We greatly appreciate your positive review. We are delighted and proud to know that you were satisfied with the cleanliness and comfort of our rooms. Your satisfaction with the quality of our breakfast and the completeness of the hotel's amenities is also a source of joy for us, as it is part of our commitment to providing every guest with a memorable stay. Your comments and compliments are a great inspiration for the entire Melia Makassar team to continuously improve the quality of our services and maintain the highest service standards. We have forwarded your feedback to the relevant department as a token of our gratitude for your dedication. We hope to welcome you back to Melia Makassar Hotel again. Sincerely, Aldi, Guest Experience Department
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Fatmah A. K.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
All hotel staff are friendly and very helpful, rooms are clean and fragrant.
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Accommodation's Reply
28 Dec 2025
Dear Ms. Fatmah, Warm regards from Melia Makassar Hotel! Thank you for your positive review. We greatly appreciate you taking the time to share your experience with us. We are delighted to hear that all our staff were so friendly and helpful, and that the cleanliness and comfort of the room, along with the pleasant aroma, contributed to your wonderful experience. Your review inspires our entire team to strive to maintain our high standards of service and ensure that all guests feel comfortable and satisfied throughout their stay. We are committed to continuously improving the quality of our services and facilities to provide every guest with a memorable experience. We look forward to welcoming you back on your next visit and providing you with an even more enjoyable experience. Sincerely, Aldi, Guest Experience Department
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Verified Traveler
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Clean hotel and excellent service, very friendly and serve with heart
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Accommodation's Reply
30 Dec 2025
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to review Melia Makassar Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the services we provided. We strive to provide a comfortable environment and sincere, friendly service to all our guests. Your compliments are a vital motivation for our entire team to continuously maintain and improve the quality of our services. We hope to welcome you back to Melia Makassar Hotel for your next stay and provide you with a similarly memorable experience. Sincerely, Aldi, Guest Experience Department
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Dyani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Melia Hotel has always been my favorite choice for a staycation. Despite all its offerings, the price is still affordable compared to other hotels. The location is strategic, the staff are friendly but not overly pushy, the cleanliness and maintenance are excellent, and they continue to innovate, especially with their breakfast. Upon arrival, I was immediately greeted by the friendly staff at the lobby door, the attentive bellboy, and the helpful receptionist. There's also a basement with elevator access, so you don't have to worry about your vehicle getting wet or getting too hot from the sun. The rooms are quite spacious but not too bare. The corridors and rooms are carpeted, making them very comfortable. The room amenities are also quite complete: a separate shower and closet, plus the closet has a bidet, face towels, bathrobes, and a makeup mirror, perfect for women getting ready. The pool is indoor, so you don't have to worry about the weather. There's a gym, sauna, and spa. The rooftop also has a bar and restaurant for hanging out and enjoying the city views overlooking Losari. What I like most is the spacious restaurant, which has a balcony for smoking and isn't connected to the swimming pool, making it comfortable. The food selection is extensive, from Indonesian to Western. There's an Indomie stand, and the churros are a must-try. They're all delicious. Refills are fast, and the staff is very helpful with questions and requests. For a foodie like me, you should definitely try staying and having breakfast here. Overall, Melia is highly recommended if you're looking for accommodation in Makassar or just for a staycation.
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+4
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Accommodation's Reply
03 Jan 2026
Dear Ms. Diane, Warm regards from Melia Makassar Hotel! Thank you so much for taking the time to write such a detailed and positive review about your stay with us. We are delighted to hear that your stay was enjoyable and satisfying, from the friendliness of the staff, the comfort of the rooms, to the comprehensive and well-maintained amenities. Your comments regarding your experience in the lobby, the porter, the reception, the basement, and the in-room amenities mean a great deal to us and encourage our entire team to continue striving for the best possible service. We are also pleased to hear that you enjoyed our various facilities such as the indoor pool, fitness center, sauna, spa, rooftop bar and restaurant, as well as the dining experience at our restaurants. We are committed to providing comfort and a pleasant experience for all our guests, whether families, foodies, or those seeking relaxation. Your review praising the quality of the breakfast and the speed of replenishment, as well as the friendliness of the staff, is a source of pride for us. We will share your feedback and compliments with the entire team, as every compliment is a great driving force for us to continuously improve and maintain our service standards. We look forward to welcoming you back to Melia Makassar Hotel on your next visit, and we hope your next stay will be as enjoyable and memorable as always. Sincerely, Aldi, Customer Experience Team
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Nurkhair I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Very impressive, clean rooms, good room service, delicious and varied food.
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Accommodation's Reply
30 Dec 2025
Dear Mr. Nurkrai, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you had a memorable experience, especially regarding the cleanliness of your room, the quality of service from our team, and the delicious and varied food. Your satisfaction is our top priority, and your compliments motivate our entire team to continuously strive to provide the best service. Thank you for trusting Melia Makassar Hotel. We hope to welcome you back in the future and provide you with an even better stay experience. Sincerely, Aldi, Customer Experience Department
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Melia Junior Suite, the best ⭐️⭐️⭐️⭐️ star in Makassar
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Accommodation's Reply
03 Jan 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted to hear that your stay in the Junior Suite was enjoyable and memorable. Your rating of our suite as one of the best in Makassar is a source of pride for our entire team and a great motivation for us to continue maintaining the highest standards of service, cleanliness, and comfort. We strive to provide a perfect stay experience, from the comfort of spacious and clean rooms, modern and practical amenities, to friendly and helpful staff. Every detail, from breakfast and the lounge to the rooftop and other amenities, is designed to ensure every guest has a pleasant and memorable experience. Your feedback and appreciation mean a lot to us, and we look forward to welcoming you back to Melia Makassar Hotel on your next visit. We hope that each of your visits will continue to provide you with comfort, enjoyment, and memorable experiences. Sincerely, Aldi, Guest Experience Department
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A***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
We stayed in a junior suite. It was a spacious room for families, and we received a complimentary cake upon check-in, which our children loved. The view was excellent. The hotel staff were very friendly and helpful. Even when we checked out, we left something behind and were able to retrieve it. Thank you, Melia hotel management. One of the best hotels for a family staycation in Makassar.
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Accommodation's Reply
28 Dec 2025
Dear Valued Guest, Warmest greeting from Melia Makassar! Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay in our Junior Suite and that the spacious room and complimentary cake added to your family’s comfort and enjoyment. It is also great to know that you appreciated the view and found our hotel staff to be friendly and helpful throughout your stay, including assisting you with the item you left behind. Your kind words are a great motivation for our entire team to continue delivering exceptional service and memorable experiences for families. We are honored to be considered one of the best hotels for a family staycation in Makassar, and we look forward to welcoming you and your family back on your next visit. Warm regard, Aldi Guest Experience
Husain M.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Great Melia, thank you. Great location.
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Accommodation's Reply
28 Dec 2025
Dear Mr. Hussein, Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We greatly appreciate you taking the time to share your experience during your stay at Melia Makassar Hotel. We are delighted to hear that you enjoyed the hotel's excellent location and the comfort we provided during your stay. Your review inspires our entire team to strive to maintain high standards of service, ensure that the facilities and services provided always meet guest expectations, and create memorable and impressive stays. We hope to welcome you back on your next stay and provide you with an even more satisfying experience. Thank you for choosing Melia Makassar Hotel. Sincerely, Aldi, Guest Experience Department
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Arie D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Entering the lobby, it smells good, the staff are friendly, the food is delicious, and the rooms are clean.
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Accommodation's Reply
28 Dec 2025
Dear Mr./Ms. Aree, Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We are delighted to hear that your stay with us was enjoyable, from the fragrant lobby and the friendly staff to the quality of the food and the cleanliness of the rooms. Your review encourages our entire team to maintain our high standards of service, cleanliness, food quality, and staff friendliness, ensuring that every guest has a pleasant and memorable stay. We hope to welcome you back on your next stay and provide you with an even more satisfying experience. Thank you for choosing Melia Makassar as your accommodation. Sincerely, Aldi, Guest Experience Department
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