Hotel Santika Radial Palembang

Explore Hotel Santika Radial Palembang
8,6
Very Good
From 7.976 reviews
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Cleanliness

8,8

Room Comfort

8,7

Meal

8,5

Location

8,8

Service and Facilites

8,6

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Staff Friendliness (139)
Distance to City Center (109)
Bedroom (107)
Variety (102)
Ambiance (101)
Room Space (98)
Bathroom (93)
Accessibility (89)
Hotel Area (87)
Taste (84)
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Traveler Reviews Hotel Santika Radial Palembang

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Customer reviews
KHOIRUL I.
icon-Staycation
Staycation
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10,0
/10
Reviewed 4 day(s) ago
If the room is very comfortable, it's just disappointing that I've ordered nasgor at night because I'm hungry. It's cooked like it's supposed to be, but it's not delicious and it's still oily. Basically, it's inferior to the taste of nasgor on the side of the road, but eating nasgor at the restaurant for breakfast is delicious. I don't know what's wrong with that.
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Accommodation's Reply
13 Jan 2026
Dear Mr. Koirul, Santika Radial Palembang Hotel extends its warmest greetings. Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you were satisfied with the room we provided. We greatly appreciate this. However, we sincerely apologize for your disappointment regarding the fried rice you ordered. Your feedback about the unappetizing taste is concerning to us, especially since you also mentioned that the quality of the fried rice at breakfast was excellent. This reflects an inconsistency in service that should not occur. We have forwarded this valuable feedback to the relevant department for immediate investigation and improvement, particularly in maintaining consistent quality standards in both taste and presentation. We sincerely hope to provide you with the best service and facilities from Santika Radial Palembang Hotel on your next stay. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Verified Traveler
icon-Business
Business
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10,0
/10
Reviewed 4 day(s) ago
Everything was nice and comfortable, from the friendly staff, comfortable rooms, and breakfast with a variety of variations.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Defri t. a.
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10,0
/10
Reviewed 5 day(s) ago
The hotel staff is friendly, the environment is comfortable and safe.
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Accommodation's Reply
12 Jan 2026
Dear Mr. Defri, It is with pleasure that we receive your feedback from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience at Santika Radial Palembang Hotel. We are delighted to hear that you were satisfied with the excellent location and service of Santika Radial Palembang Hotel. Providing overall comfort to our guests is our vision and mission in serving you. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Husen
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
Nice, but unfortunately the pool can't be oaked yet
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Accommodation's Reply
14 Jan 2026
Dear Mr. Hussein, It is with pleasure that we, Santika Radial Palembang Hotel, would like to inform you that, first and foremost, we would like to thank you for sharing your experience at Santika Radial Palembang Hotel. We are delighted to hear that you were satisfied with the excellent location and service of Santika Radial Palembang Hotel. Providing overall comfort to our guests is our vision and mission in serving you. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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A***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Comfortable, close to Palembang Icon mall
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Accommodation's Reply
06 Jan 2026
Dear valued guest, warm greetings from Santika Radial Palembang Hotel. First of all, thank you very much for sharing your experience at Santika Radial Palembang Hotel. We are delighted to hear that you were satisfied with our amenities, convenient location, and service. Providing you with the utmost comfort is our vision and mission. We are always listening to your feedback to improve the quality of our services and amenities, and we look forward to welcoming you on your next visit. Sincerely, The management of Santika Radial Palembang Hotel
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erwinto p.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great staff, friendly hotel in the city center
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Accommodation's Reply
12 Jan 2026
Dear Mr. Ervinto, It is with pleasure that we, Santika Radial Palembang Hotel, inform you. First, we would like to thank you for sharing your experience at Santika Radial Palembang Hotel. We are delighted to hear that you were satisfied with the excellent location and service of Santika Radial Palembang Hotel. Providing overall comfort to our guests is our vision and mission in serving you. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Dwinda R.
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8,0
/10
Reviewed 2 week(s) ago
There are cockroaches in the bathroom, no hairdryer, no mini fridge, parking is a bit difficult, swimming pool and restaurant are under renovation, not very soundproof, in the same class as Santika Hotel
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Accommodation's Reply
08 Jan 2026
Dear Ms. Dwinda, This is a message from Santika Radial Palembang Hotel. Thank you for your review. We greatly appreciate your feedback, which forms the basis for evaluating and improving our services. We apologize for any inconvenience you may have experienced during your stay. We have forwarded this feedback to the relevant team for immediate action. For additional information, hair dryers are available at the hotel; you can request one at any time from the reception desk, and our team will gladly deliver it to your room. We apologize if this information was not previously provided. The ongoing improvements are part of our commitment to enhancing comfort and the quality of our amenities in the future. We look forward to welcoming you back in the future and providing you with an even better stay experience that meets our hotel's service standards. Sincerely, The Management Team, Santika Radial Palembang Hotel
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p***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Strategic location, friendly staff, clean rooms, only the hotel parking space is lacking
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Accommodation's Reply
07 Jan 2026
Dear Gentlemen/Ladies, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our excellent location, facilities, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Verified Traveler
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
Very good for the service provided
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Puput A.
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10,0
/10
Reviewed 2 week(s) ago
The receptionist service is okay, thank you to Ms. Melinda
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Accommodation's Reply
05 Jan 2026
Dear Mrs. Puput, It is with pleasure that we, Santika Radial Palembang Hotel, would like to express our gratitude for sharing your experience at Santika Radial Palembang Hotel. First, we would like to thank you for your feedback. We are delighted to hear that you were satisfied with the facilities, excellent location, and service at Santika Radial Palembang Hotel. Providing overall comfort and convenience to our guests is our vision and mission. We welcome your comments and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The staff is very friendly and accommodating.
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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i***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Every time I go home to Palembang, Santika Radial is always my choice. Apart from the clean rooms, the breakfast has a lot of variety, and I also can't forget the warm service from the reception staff. Thank you to Ms. Melinda for checking out my room.
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1 people find it helpful
Accommodation's Reply
31 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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H***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The checkout process was fast and responsive, and we were greeted with friendly feedback when we asked for feedback during our stay. Thank you to Ms. Melinda.
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Due to the breakfast area being renovated, the queue for breakfast is quite long, the place is too small.
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Accommodation's Reply
06 Jan 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Santika Radial Palembang Hotel would like to express our gratitude for your visit and for taking the time to share your experience. We hope you had a memorable stay. We apologize for any shortcomings in the facilities we provided. We greatly appreciate your feedback and will use it in our evaluations to improve the quality of our services in the future. We sincerely hope to provide you with the best service and facilities from Santika Radial Palembang Hotel on your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
delicious food, comfortable hotel, it's a shame the swimming pool is being renovated...will come back again after the renovation... always success Hotel Santika...
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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MHi I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The hotel room is comfortable, close to everywhere, the breakfast is delicious, the staff is very helpful with parking across from the hotel.
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Accommodation's Reply
24 Dec 2025
Dear Mr. Mahi, It is with pleasure that we, Santika Radial Palembang Hotel, would like to inform you that, first of all, we would like to thank you for sharing your experience at Santika Radial Palembang Hotel. We are pleased to hear that you were satisfied with the facilities, excellent location, and service of Santika Radial Palembang Hotel. Providing overall comfort to our guests is our vision and mission in serving you. We welcome your feedback and suggestions to improve the quality of our services and facilities in order to welcome you on your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
For a 3-star hotel, Hotel Santika Radial is very comfortable. I love the breakfast.
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Accommodation's Reply
24 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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N***I
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The reception staff is friendly, thank you, Ms. Melinda.
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Accommodation's Reply
24 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
I always stay at Santika.
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Accommodation's Reply
18 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
The staff is friendly, the room is comfortable and quite big.
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1 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Valued Guest, This is a message from Santika Radial Palembang Hotel. First, we would like to thank you for sharing your experience staying at Santika Radial Palembang Hotel. We are pleased that you were satisfied with our facilities, excellent location, and services. Providing overall comfort to our guests is our vision and mission. We welcome your feedback and suggestions to improve the quality of our services and facilities in preparation for your next visit. Sincerely, The Management Team, Santika Radial Palembang Hotel
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Number of reviews per page
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