Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our gratitude for your detailed and constructive review. We are pleased to know that our hotel provides a comfortable stay for extended guests and that the friendliness and helpfulness of our staff have left a positive impression throughout your stay. We apologize for the inconvenience regarding the occasional malfunction of the room door locks, as well as similar incidents reported by other guests. We have taken this feedback seriously and our engineering team will conduct a thorough inspection and repair. Regarding the window and rubber seal issues that allow external noise and wind to enter, we will investigate this to improve the comfort and quietness of the rooms. Thank you for your trust and valuable feedback. We look forward to welcoming you again to Neo Gajah Mada Pontianak Hotel. Sincerely, Exxan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our gratitude for your positive review. We are delighted to hear that you and your family enjoyed your stay. The clean and comfortable rooms, excellent location, and friendly and helpful staff made your stay truly memorable. Your compliments encourage our entire team to continue striving for the best possible service. We look forward to welcoming you again in the future. Sincerely, Axan, General Manager

Dear Mr. Ricky, This is a message from Neo Gajah Mada Pontianak Hotel. Thank you for sharing your experience and feedback. We apologize for the inconvenience caused by the image shown during booking differing from the actual condition at the hotel, which did not meet your expectations. This is important to us, and we will follow up on this feedback for future evaluation and improvement, particularly regarding the clarity of information and images presented to guests. Thank you for sharing this feedback; your comments are invaluable in helping us improve future stays to meet your expectations. Sincerely, Axan, General Manager

Dear Valued Guest, It is with pleasure that we, Neo Gajah Mada Pontianak Hotel, extend our gratitude for your time in sharing your stay experience. We apologize for the inconvenience regarding the room door. Furthermore, we have received your feedback on the soundproofing of the rooms and will take it into consideration in our next evaluation. We are pleased to hear that overall, your stay was comfortable and memorable. Thank you for your trust, and we hope to welcome you back again towards the end of the year. Sincerely, Axan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to inform you of our review. We are pleased to hear that our location near supermarkets and cafes was convenient for your stay. We also appreciate your understanding regarding the room size and the benefit of the refillable water dispenser in the hallway, which is part of our guest comfort plan. This feedback is very important to us in further improving the quality of our services and facilities. We hope to welcome you back to Neo Gajah Mada Pontianak Hotel again. Sincerely, Axan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel extends its warmest greetings. We sincerely thank you for your positive feedback. We are delighted to know that the friendliness of our staff and the quality of our service provided you with a memorable stay. This appreciation motivates our entire team to continue striving to maintain the highest standards of service for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your positive review. We are delighted to know that our hotel is a top choice for those seeking relaxation and coffee, especially in the comfortable and friendly atmosphere of our rooftop terrace and café. Such compliments are a great motivator for our entire team to strive for the best service and provide a memorable experience for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Exxan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our sincere gratitude for your short review. We are delighted to hear that our central location in Pontianak's food scene provided you with convenience and satisfaction during your stay. Such compliments encourage our entire team to continue striving to maintain the quality of service and provide memorable experiences for all our guests. We hope to welcome you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our sincere gratitude for your short review. We are delighted to know that our hotel is one of the best choices in the heart of Pontianak for you. Such compliments encourage our entire team to continue striving for the best service and maintaining the quality of accommodation for all our guests. We hope to welcome you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager

Dear Mr/Ms., Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you very much for the positive review. It is a pleasure to know that the stay was fantastic and that the quiet atmosphere, along with the convenient location near the Flamboyan traditional market, contributed to a comfortable and enjoyable experience. Such feedback is truly appreciated and serves as encouragement for the entire team to continue delivering excellent service. Regards, Exsan General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your positive review. We are delighted to hear that the friendliness of our staff, the excellent location of the hotel, and the family-friendly amenities contributed to your memorable stay. Your compliments motivate our entire team to continue providing the best service and ensuring the utmost comfort for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak Hotel on your next visit. Sincerely, Axan, General Manager

Dear Ms. Desti E., Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for sharing the feedback. Sincere apologies are extended for the experience that did not meet expectations, particularly regarding room size, cleanliness, amenities, and the initial welcome. This feedback is taken seriously and has been shared with the relevant teams for immediate evaluation and improvement to ensure higher standards of comfort and service. Appreciation is given for bringing these matters to attention, as they are essential for continuous improvement. We truly hope for another opportunity to provide a better and more satisfying stay in the future. Regards, Exsan General Manager

Dear Ms. Qamara A. R., Neo Gajah Mada Pontianak Hotel would like to express our sincere gratitude for your positive review. We are delighted to hear that the price you paid was appropriate for the amenities we provided, and that the hotel's location offered convenient access to various attractions. Such compliments motivate our entire team to continue striving to maintain the quality of service and provide the best value for all our guests. We look forward to welcoming you back to Neo Gajah Mada Pontianak in the future. Sincerely, Exsan, General Manager

Dear Mr. Asep S., This is a message from Neo Gajah Mada Pontianak Hotel. We would like to express our sincere gratitude for your kind and warm review. We are delighted to hear that your stay was enjoyable, that the rooms were comfortable, and that the food met your expectations. Such positive feedback encourages our entire team to strive for the best service and ensure that all guests feel satisfied and well cared for. We hope to welcome you back again on your next stay at Neo Gajah Mada Pontianak Hotel. Sincerely, Exxan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your warm and heartfelt review. We are delighted to know that you enjoyed your stay and choose to return to our hotel. Such positive feedback is a great inspiration to our entire team to continuously provide the best possible service and ensure that all guests feel comfortable and well cared for. We sincerely hope to welcome you back again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager

Dear Mrs. Yanti, Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you very much for your kind words and for sharing your experience. We are delighted to hear that our team’s service made your stay enjoyable and memorable. Feedback like yours inspires us to continue providing the highest level of service and ensuring every guest feels valued and welcomed. We very much look forward to the pleasure of hosting you again, and we eagerly await your next visit at Hotel Neo Gajah Mada Pontianak. Regards, Exsan General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our deepest gratitude for your warm and heartfelt review. We are delighted to hear that you were satisfied and did not regret choosing our hotel for your stay. Such positive feedback is a great motivation for our entire team to continuously provide the best possible service and ensure that all guests feel comfortable and well cared for. We look forward to welcoming you back again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager

Dear Valued Guest, Neo Gajah Mada Pontianak Hotel would like to express our gratitude for sharing your experience staying at our hotel. We are pleased to hear that the hotel's excellent location made your stay convenient, even if the rooms were somewhat small. Such feedback is encouraging to our entire team in continuously improving our services and ensuring that all guests are satisfied during their stay. We hope to welcome you back on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager

Dear Gentlemen/Ladies, This is a message from Neo Gajah Mada Pontianak Hotel. We would like to express our sincere gratitude for your positive review. We are delighted to hear that the hotel's excellent location and proximity to various restaurants made your stay more convenient and enjoyable. Such feedback encourages our entire team to strive for the best service and to ensure every guest feels comfortable. We look forward to welcoming you back on your next stay at Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager

Dear Mr. Heri S., Neo Gajah Mada Pontianak Hotel sends its warmest greetings. We sincerely appreciate your short but positive review. We are delighted to know that our hotel was your top choice during your stay in Pontianak. Such reviews motivate all our staff to strive for the best service and make every guest feel comfortable and satisfied. We hope to welcome you again on your next visit to Neo Gajah Mada Pontianak Hotel. Sincerely, Axan, General Manager