Overall Ratings & Reviews Hotel Neo Gajah Mada Pontianak by ASTON

Dear Mr. r ricky M, Warmest greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are very pleased to know that the service provided by our team was felt to be good, friendly, and responsive, which resulted in a pleasant experience during your stay at our hotel. This feedback motivates us to continue to maintain and improve the quality of our service. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your review. We are delighted to learn that the comfort and cleanliness of the hotel made you feel at home during your stay and that you would like to return. This review encourages us to continue providing the best possible stay experience. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Mr. Fendi, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your review. We are pleased to know that our strategic location, with a 24-hour Indomaret and easy access to restaurants nearby, provided a comfortable stay. This positive feedback motivates us to continue providing a convenient and enjoyable stay. We look forward to welcoming you back on your next visit. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your review. We are pleased to know that our location makes it easy to enjoy various Pontianak culinary specialties around the hotel. This positive feedback encourages us to continue providing comfort for every guest. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Mr. Andri S., Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are pleased to hear that your stay was enjoyable and met your expectations. Your recommendation motivates us to continue providing the best service. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are pleased to know that the hotel's strategic location, close to the city center, and the friendliness of our staff have made a positive impression during your stay. We will continue to maintain the quality of service to ensure every guest feels comfortable and satisfied. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your appreciation. We are pleased to know that the services provided were helpful and provided comfort during your stay. Our commitment is to always provide the best service so that every guest feels helped and has a pleasant stay. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Mr/Mrs, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your kind feedback. We're glad to hear the stay was comfortable and that you appreciated the hot shower, strategic location, and our commitment to reducing plastic use. It's also great to know you enjoyed the café next to the lobby — Apostroffee is indeed a cozy spot to relax, meet, or enjoy light bites, and it does allow indoor smoking. We understand this may not suit everyone, and we appreciate your understanding in finding a fresher area. Regards, Exsan General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your appreciation. We are pleased to know that your friendly service and fast check-in process have provided a pleasant stay for you. This feedback is an encouragement for our team to continue maintaining the quality of our service. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your brief and positive review. We are delighted to hear that our friendly staff and strategic location have left a positive impression during your stay. Guest satisfaction is our top priority. We look forward to welcoming you back on your next visit. Warmest regards, Exsan. General Manager.

Dear Mr. Daniel S, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. It is a pleasure to know that our strategic location, with direct access from the parking lot to the lobby and its proximity to various popular eateries on Jalan Gajah Mada and Wr. Supratman, provides comfort and convenience for you during your stay. The location is indeed one of our advantages to support a practical and enjoyable stay experience. We hope to welcome you back on your next visit. Warmest Regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your feedback. We apologize for any inconvenience caused by the cleanliness of the room, especially the area behind the door, the sheets, and the pillows. We will immediately evaluate this with the housekeeping team to prevent a recurrence. In the future, if you encounter similar issues, please do not hesitate to contact the front desk directly for immediate action. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Ms. Maria E. S., Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your warm and enthusiastic review. We are very pleased to know that you were satisfied with the affordable price, the cleanliness of the hotel, and the friendly service provided. Reviews like this are a great motivation for us to continue to maintain quality and comfort for every guest. We look forward to welcoming you back when you visit Pontianak. Warmest Regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your feedback. We apologize for your dissatisfaction regarding the spa facilities and the lack of variety in the breakfast menu. We will immediately evaluate this with the relevant team to make improvements and enhance our service. This kind of feedback is very valuable for us so that we can continue to improve ourselves and provide a better guest experience in the future. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are very pleased to know that your stay at our hotel was comfortable, with easy access, maintained cleanliness, and prompt service. Reviews like this encourage our entire team to continue maintaining and improving the quality of service for each guest. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are pleased to know that the hotel's location and the service from our staff made a great impression during your stay. Regarding the feedback regarding the room's poor soundproofing, we apologize for the inconvenience. This will be taken into consideration for further evaluation to improve guest comfort in the future. Once again, thank you for your appreciation and feedback. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager

Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your very pleasant review. We are honored to have been your choice for several visits, and even more pleased to know that you plan to return for a fourth time. This trust and loyalty is a great motivation for us to continue providing the best service. We look forward to your next visit with a warm welcome and an even more memorable stay. Warmest Regards, Exsan. General Manager

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you very much for the warm and enthusiastic review that you have given. We are very happy and honored to be your choice of place to stay after a long journey from Makassar. Knowing that our hotel is in accordance with expectations, clean, and our staff's service is considered friendly, is truly a joy for the entire team. Reviews like this encourage us to continue to maintain the quality of service and comfort for every guest who comes from various regions. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for taking the time to provide a very valuable review and input. We are pleased to know that the location of our hotel is considered strategic, but we deeply regret the inconvenience you experienced regarding the comfort of the room, the lighting of the hallway, and the cleanliness of the room and bathroom. Regarding the presence of small insects in the room area, we apologize profusely. This is clearly not in accordance with the cleanliness standards that we have set. Our Housekeeping Team has received this report and will take intensive action, general cleaning and complete pest control so that it does not happen again. Your input will be an important evaluation material for us in improving the quality of service and guest comfort. We hope to be given the opportunity to welcome you back with a much better experience. Warm Regards, Exsan. General Manager