n***i
Business
10,0
/10
Reviewed 6 hour(s) ago
All is good, friendly staff and the room was clean and quite big. The bathroom was also clean. Will recommend this hotel for the next business trip.
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The Zuri Palembang
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Overall Ratings & Reviews The Zuri Palembang
Traveloka (10.089)
Other sources (16)
8,8
Very Good
From 10.089 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
8,8
Meal
8,9
Location
9,0
Service and Facilites
8,8
People often mention about The Zuri Palembang
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Distance to City Center (371)
Ambiance (356)
Staff Friendliness (348)
Bedroom (347)
Variety (299)
Bathroom (296)
Hotel Area (292)
Taste (289)
Accessibility (288)
Room Space (286)
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Traveler Reviews The Zuri Palembang
Number of reviews per page
20
40
Customer reviews
S***i
8,5
/10
Reviewed 17 hour(s) ago
That's great. I recommend always checking bathroom appliances, like the hair dryer, if it's malfunctioning or unusable. Thank you.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted that you enjoyed your stay at The Zuri Hotel. We apologize for any inconvenience caused by the hairdryer in your room. We will forward this feedback to the relevant team so that we can improve our in-room amenities and maintenance. We greatly appreciate your understanding and hope to welcome you back to The Zuri Hotel for your next stay. Sincerely, John Hendry, General Manager
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HN
Hafiza N.
10,0
/10
Reviewed 4 day(s) ago
The service is good, the rooms are nice and comfortable, and the hotel's facilities are complete.
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Accommodation's Reply
25 Sep 2026
Dear Ms. Hafiza N., Thank you very much for your positive review. We are delighted to hear that you were satisfied with your experience with us. Such feedback encourages our team to continue striving to provide the best service. We hope to see you again soon. Sincerely, Jon Hendry, General Manager
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HM
Herlis M.
10,0
/10
Reviewed 5 day(s) ago
Pleasant, comfortable rooms, complete breakfast menu and delicious taste.
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Accommodation's Reply
25 Sep 2026
Dear Mr. Herlis M., Thank you very much for your positive review. We are delighted to hear that you were satisfied with your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We hope to see you again soon. Sincerely, Jon Hendry, General Manager
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P***n
9,7
/10
Reviewed 1 week(s) ago
Cheap and clean, close to shopping centers.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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AA
Aisah A.
10,0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, the food is also varied.
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Accommodation's Reply
19 Sep 2026
Dear Mr. Isaah, Thank you very much for your positive review. We are delighted to hear that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We hope to see you again soon. Sincerely, Jon Hendry, General Manager
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B***g
10,0
/10
Reviewed 1 week(s) ago
Clean hotel, very friendly staff, delicious breakfast.
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Accommodation's Reply
19 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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MS
Muhamad S.
10,0
/10
Reviewed 1 week(s) ago
Best hotel, receptionist Mbak Tita's service is super friendly.
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Accommodation's Reply
19 Sep 2026
Dear Mr. Muhammad S., Thank you very much for your positive review. We are delighted to hear that you were satisfied with your experience with us. Such feedback encourages our team to continue striving to provide the best service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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AT
Aya T.
10,0
/10
Reviewed 2 week(s) ago
The place is comfortable and close to the city, clean and has lots of food choices.
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Accommodation's Reply
19 Sep 2026
Dear Ms. Aya T., Thank you very much for your positive review. We are delighted to hear that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We hope to see you again soon. Sincerely, Jon Hendry, General Manager
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NH
Neni H.
10,0
/10
Reviewed 2 week(s) ago
Friendly staff, clean rooms and clean swimming pool.
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Accommodation's Reply
17 Sep 2026
Dear Neni, thank you sincerely. We are delighted to hear that you had a wonderful experience at our hotel. Your valuable feedback serves as the driving force behind our team's efforts to provide the best possible service. We look forward to seeing you again soon. Thank you. Jon Hendry, General Manager
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Faisal F.
10,0
/10
Reviewed 2 week(s) ago
The room upgrade was very nice.
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Accommodation's Reply
16 Sep 2026
Dear Mr. Faisal, Thank you very much for your positive review. We are delighted to hear that you were satisfied with your experience with us. Such feedback encourages our team to continue striving to provide the best service. We look forward to seeing you again. Sincerely, Jon Hendry, General Manager
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MR
Muhammad R. A.
10,0
/10
Reviewed 2 week(s) ago
Good service, good room, everything is okay.
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Accommodation's Reply
16 Sep 2026
Dear Mr. Muhammad (may Allah be pleased with you), Thank you very much for your positive review. We are delighted to hear that you were satisfied with your experience with us. Such feedback encourages our team to continue striving to provide the best service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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A***a
10,0
/10
Reviewed 2 week(s) ago
The hotel is comfortable, the breakfast is delicious, the service is okay 😍
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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M***d
Staycation
8,8
/10
Reviewed 2 week(s) ago
not very soundproof. too loud
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Thank you for your feedback. We apologize if external noise disturbed your stay. We will review this feedback with our team to ensure your comfort and peace of mind throughout your stay. We look forward to welcoming you back for an even better experience. Sincerely, John Hendry (General Manager)
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O***a
10,0
/10
Reviewed 2 week(s) ago
The service was good and satisfactory. The rooms were also comfortable and spacious.
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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s***o
Leisure
10,0
/10
Reviewed 2 week(s) ago
Clean hotel, comfortable stay, and food.
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Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Verified Traveler
8,5
/10
Reviewed 2 week(s) ago
The hotel is nice, there is plenty of parking.
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Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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D***a
Leisure
9,4
/10
Reviewed 2 week(s) ago
The staff are friendly, I hope the wifi is smoother, the rest is really good.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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A***a
10,0
/10
Reviewed 2 week(s) ago
Highly recommended for accommodation in Palembang, in the city center.
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Accommodation's Reply
09 Sep 2026
Dear Valued Customer, Thank you so much for your positive review. We are delighted to hear that you had a wonderful experience here. Such feedback motivates our team to continue striving to provide the best possible service. We hope to see you again soon. Sincerely, John Hendry, General Manager
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R
Rio
Business
10,0
/10
Reviewed 3 week(s) ago
Friendly staff service, varied breakfast and ease of check-in and check-out.
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Accommodation's Reply
11 Sep 2026
Dear Rio, Thank you very much for your positive review. We are delighted to hear that you were satisfied with your experience with us. Such feedback encourages our team to continue striving to provide the best service. We look forward to seeing you again. Sincerely, Jon Hendry, General Manager
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