The hotel staff is very friendly and very helpful when needed.

Friendly staff, strategic location, small playground in the lobby, quite large and clean rooms, complete amenities, and sofa beds. Just go downstairs and you can access Kaza Mall. There's a cinema, playground on every floor, and a food court. So you won't have to worry about finding food and entertainment! Definitely will come back again someday! Thank you

Not bad, the room, the cigarette smoke is far away.

The room was spacious, and the hot water was quite consistent. Unfortunately, the bathroom tile floor was a bit slippery. There are plenty of culinary options around the hotel.

The staff is helpful, the room is clean.

Friendly staff and responsive to customer complaints.

The staff is friendly, and every customer complaint is handled patiently, calmly, and with solutions. Thank you.

The bedroom and bathroom were dirty, with lots of hair falling out, and the walls were also dirty, as if they had been stained with liquid. It was difficult to sleep every night because the room wasn't soundproof, so sounds from the next room could still be heard.

The hotel staff is friendly, the hotel location is close to the mall, there is a children's play area

very clean and comfortable... always a subscriber here, I want to staycation with my family and close to the mall

The service is really great. Impressive.

I've stayed here twice and have never been disappointed with the room or the reception staff. The room is a bit small for a smart room with a double bed, but the air conditioning is cool enough, and the bathroom is clean, so it's okay.

Spacious rooms, easy access, lots of culinary options outside the hotel.

There are lots of baby cockroaches, and some of the towels are black. Please pay attention again.

Good ambiance, strategic location

Friendly staff, good service, room cleanliness is okay, but sorry there was a small cockroach in the room. Just a suggestion for the hotel... maybe they could spray some cockroach repellent. So, the first impression when I arrived at the hotel was very pleasant, especially since the hotel is near a mall and market so it's easy to find anything. In short, if you want to spend the night in SBY, this Palm Park Hotel is a good place. The best.

Great, clean, comfortable, safe, affordable, cheap.

Very nice for deluxe room type

I used to stay here often, but yesterday when I stayed there were lots of small cockroaches, so I had to buy vape spray, room 248, sorry, I couldn't sleep comfortably.

The service is very satisfying, there are many culinary places outside the hotel, there is a market and spacious rooms, hot water for bathing is the main thing, fresh.