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ibis Balikpapan

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Overall Ratings & Reviews ibis Balikpapan

Traveloka (3.945)

Other sources (53)

8,3

Very Good

From 3.945 reviews

Provided by travelers on

Cleanliness

8,4

Room Comfort

8,4

Meal

8,0

Location

8,5

Service and Facilites

8,3

People often mention about ibis Balikpapan

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Bedroom (86)

Distance to City Center (85)

Staff Friendliness (82)

Ambiance (80)

Bathroom (71)

Accessibility (67)

Hotel Area (65)

Surroundings (58)

Wifi (56)

Family Friendly (55)

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Traveler Reviews ibis Balikpapan

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Customer reviews

L***a

Leisure

9,4

/10

Reviewed 5 day(s) ago

The check-in/out process was very fast, the hotel was clean and all the staff were friendly 👍

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M***a

9,4

/10

Reviewed 7 day(s) ago

Cozy place, because it's a long weekend, I finally wanted to try this hotel and yep, it's very satisfying. When I entered, the staff was very friendly, and the hotel itself is really a cozy place. I'll want to stay here again for my next staycation. Please keep having hotel promotions, especially on long weekends, xixixiw 😍

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E***h

Business

6,5

/10

Reviewed 7 day(s) ago

Ibis Hotels have had many setbacks, particularly in their room cleanliness. While you can't expect much from a room at that price, at least the sheets, pillowcases, and blankets should be changed upon check-out, not just cleaned. Let's restore the pleasant atmosphere and aroma of the past.

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Risma N.

8,5

/10

Reviewed 2 week(s) ago

The swimming pool is at Novotel near the Ibis Hotel... A pleasant holiday 😍

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Verified Traveler

Staycation

9,4

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the service is good, the room is a bit small but neat and clean, unfortunately for the swimming pool you have to move to the next hotel.

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Verified Traveler

8,8

/10

Reviewed 4 week(s) ago

Fast check-in, friendly staff, easy access and strategic location in the city center.

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M***d

Staycation

7,5

/10

Reviewed 4 week(s) ago

Hotel service and staff are very good

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I***a

Leisure

10,0

/10

Reviewed 4 week(s) ago

All services are good... Only they don't provide extra beds.

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A***H

Staycation

10,0

/10

Reviewed 5 week(s) ago

Quite comfortable and affordable, I'll come back next time or try it in another city. Thanks iBiz!

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R***a

Leisure

10,0

/10

Reviewed 5 week(s) ago

Close to the city center and culinary places

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A***i

Leisure

10,0

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly, I was really helped during the check-in process by the friendliness of the staff, Ms. Cella.

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Accommodation's Reply

31 Mar 2026

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that our team made a positive impression, especially Ms. Cella, who assisted you during the check-in process with her warm hospitality. Your kind words will certainly be shared with her and the entire team as motivation to continue delivering excellent service. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

R***a

Staycation

10,0

/10

Reviewed 6 week(s) ago

The most fun place for a staycation with family

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Accommodation's Reply

31 Mar 2026

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind review. We are delighted to know that you had an enjoyable staycation with your family and found our hotel to be a great place to spend quality time together. We truly appreciate your support and look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager

E***y

8,5

/10

Reviewed 6 week(s) ago

Staying for 2 days was very pleasant, all the hotel staff were friendly and served well, the variety in terms of breakfast menu was very good, the cleanliness was very satisfactory, but the noise level was very poor, the noise from outside the room and next to the room was very clear so it was a little disturbing while resting.

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Wewe L.

Leisure

9,4

/10

Reviewed 7 week(s) ago

Spacious rooms, good TV broadcasts, smooth wifi, ample parking, nice swimming pool, clean.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Dear Ms. Wewe, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your positive feedback. We are delighted to know that you enjoyed our spacious room, good TV channels, smooth Wi-Fi connection, ample parking area, and clean swimming pool. Your kind words mean a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

i***n

9,4

/10

Reviewed 7 week(s) ago

Easy access anywhere. Fast check-in and check-out.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you found our location convenient and that the check-in and check-out process was smooth and efficient. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

i***n

9,4

/10

Reviewed 7 week(s) ago

Fast check-in and check-out process

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2 people find it helpful

Accommodation's Reply

31 Mar 2026

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a smooth and efficient check-in and check-out process during your stay. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

H***o

10,0

/10

Reviewed 7 week(s) ago

Great, nice place, comfortable for me

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Accommodation's Reply

31 Mar 2026

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you found our hotel comfortable and enjoyed your stay with us. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant experience. Warm regards, Anom Purboyanto General Manager

Verified Traveler

Business

9,4

/10

Reviewed 9 week(s) ago

The check-in and check-out process is fast and easy, access to everywhere is easy.

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Accommodation's Reply

31 Mar 2026

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a quick and easy check-in and check-out process, as well as convenient access to various locations. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Verified Traveler

Staycation

9,1

/10

Reviewed 10 week(s) ago

Clean hotel and strategic location

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Accommodation's Reply

03 Mar 2026

Dear G***t, Warm greetings from ibis Balikpapan. Thank you very much for sharing your kind review. We are delighted to hear that you found our hotel clean and conveniently located. Your feedback truly means a lot to us and encourages our team to continue providing comfortable and welcoming stays for all our guests. We look forward to welcoming you back on your next visit to Balikpapan. Warm regards, Anom Purboyanto General Manager

Hanna S. R.

Staycation

9,4

/10

Reviewed 11 week(s) ago

I booked 4 rooms, but when we checked in we had to wait a long time even though we arrived at 5:15 PM, when all the rooms should have been ready.

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1 people find it helpful

Accommodation's Reply

03 Mar 2026

Dear Hanna S. R., Warm greetings from ibis Balikpapan. Thank you for sharing your feedback. We sincerely apologize for the delay you experienced during check-in, especially after arriving at 17:15. We understand how important a smooth and timely check-in is, particularly when booking multiple rooms, and we regret any inconvenience this caused. Please be assured that your comments have been shared with our front office team to improve our room readiness process and ensure a quicker check-in experience for future guests. We hope to have the opportunity to welcome you back and provide a seamless and comfortable stay next time. Warm regards, Anom Purboyanto General Manager

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