ibis Balikpapan

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8,2
/10
Very Good
4.079 reviews

What Guests Say About Their Stay

Distance To City Center (193)
Bedroom (174)
Ambiance (165)
Staff Friendliness (164)

N***a

9,4
/ 10
I won't regret staying here, the AC works well, access to everywhere is good, close to the city center, yesterday I stayed here for 4 days and really felt at home, the bathroom was clean, in short it was the best.
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Aji S. J. H.

8,5
/ 10
Friendly and efficient. The OB is also good. Good luck, Hotel Ibis. I will stay at Hotel Ibis again sometime.
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Y***r

9,4
/ 10
My stay at ibis Balikpapan from March 29 to April 3, 2025 was truly memorable. I stayed in a Standard room with 1 Double Bed and was satisfied with the facilities offered. One of the things I admire the most is the location of this hotel. Strategically located with a close distance to the city center, making it easy for me to access various interesting places and needs while in Balikpapan. In addition, the environment around the hotel also feels comfortable and conducive. Access to and from the hotel is also very good, making my trip smoother. In terms of service and facilities, ibis Balikpapan also did not disappoint. The hotel staff were very friendly and helpful, creating a pleasant atmosphere during my stay. This hotel is also very family-friendly, making it suitable for those of you who are traveling with family members. The availability of good Wifi is also very helpful in staying connected. In addition, the choice of activities around the hotel adds value to my stay experience. The check-in and check-out processes also run quickly and efficiently, respecting the guests' time. Overall, I highly recommend ibis Balikpapan for anyone looking for a comfortable, strategic, and well-serviced accommodation in Balikpapan. My stay here really left a positive impression.
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i***n

10,0
/ 10
Hotel with affordable accommodation, very good facilities and very friendly service. In the future can stay again at this hotel.
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h***n

10,0
/ 10
IBIS is always the best, the housekeeping is honest. I left my wife's ring behind when checking out, but the item was kept and confirmed to the guest.. always be successful IBIS hotel..
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In the Area
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Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
ibis Balikpapan is a hotel is located at Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112
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Discover More About ibis Balikpapan

About ibis Balikpapan

Located in the vibrant city of Balikpapan, the

ibis Balikpapan

is a modern hotel that perfectly blends comfort, convenience, and affordability. This hotel is strategically situated near the city's business district and offers easy access to various attractions, making it an ideal choice for both business and leisure travelers. With its contemporary design and warm hospitality, ibis Balikpapan ensures that every guest feels right at home.

The hotel features a range of well-appointed rooms equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and comfortable bedding. Each room is designed to provide a relaxing atmosphere, allowing guests to unwind after a long day of exploring or working. The friendly staff is always on hand to assist with any needs, ensuring a pleasant stay for everyone.

One of the standout features of ibis Balikpapan is its commitment to sustainability. The hotel implements eco-friendly practices, such as energy-efficient lighting and water conservation measures, making it a responsible choice for environmentally conscious travelers. Additionally, the hotel offers a variety of dining options, including a restaurant that serves delicious local and international cuisine, perfect for satisfying any palate.

Why You Should Stay at ibis Balikpapan

Choosing to stay at ibis Balikpapan comes with numerous benefits. First and foremost, the hotel's prime location allows easy access to key business and leisure destinations. Whether you're in town for a conference or to explore the local culture, you'll find that everything is just a short drive away.

Moreover, the hotel offers competitive rates without compromising on quality. Guests can enjoy comfortable accommodations and excellent service at an affordable price, making it a great value for money. The hotel also provides various facilities, including a fitness center and meeting rooms, catering to both leisure and business travelers.

Best Time to Stay at ibis Balikpapan

The best time to visit Balikpapan is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, with less humidity and minimal rainfall, making it ideal for outdoor activities and sightseeing. However, if you're looking for lower rates and fewer crowds, consider visiting during the shoulder months of March and November.

Transportation and Accessibility

Access to the Airport

ibis Balikpapan is conveniently located approximately 10 kilometers from Sepinggan International Airport (BPN). The hotel offers shuttle services for guests, making it easy to reach the airport without any hassle. Additionally, taxis and ride-sharing services are readily available, ensuring a smooth transfer to and from the airport.

Public Transportation

For those looking to explore Balikpapan without a car, public transportation options are accessible near the hotel. Local buses and minibusses operate throughout the city, providing an affordable way to navigate the area. Alternatively, guests can opt for ride-hailing apps, which are popular and widely used in Balikpapan, offering a convenient way to get around.

Unique Facilities at ibis Balikpapan

1. Modern Fitness Center

The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines while traveling. With a variety of cardio and strength-training equipment, you can easily squeeze in a workout before heading out for the day.

2. On-Site Dining Options

ibis Balikpapan boasts an on-site restaurant that serves a diverse menu, featuring both local and international dishes. Whether you're in the mood for a hearty breakfast or a late-night snack, the restaurant has you covered.

3. Meeting and Conference Facilities

For business travelers, the hotel offers meeting and conference facilities equipped with modern technology. Whether you're hosting a small meeting or a larger event, the staff is ready to assist in making your gathering a success.

Nearby Attractions at ibis Balikpapan

1. Balikpapan Plaza

Located just 3 kilometers from ibis Balikpapan, Balikpapan Plaza is a popular shopping destination featuring a variety of retail stores, dining options, and entertainment facilities. It's the perfect place to shop for souvenirs or enjoy a meal with friends.

2. Kemala Beach

Approximately 5 kilometers from the hotel, Kemala Beach is a beautiful spot to relax and enjoy the sun. With its soft sands and clear waters, it's an ideal location for swimming, sunbathing, or simply taking a leisurely stroll along the shore.

3. Monpera Monument

Located about 4 kilometers away, the Monpera Monument is a significant landmark in Balikpapan. This monument commemorates the city's history and is a great spot for photos and learning about the local culture.

4. Plaza Balikpapan

Just 3.5 kilometers from the hotel, Plaza Balikpapan is another shopping center that offers a wide range of shops, restaurants, and entertainment options. It's a great place to spend an afternoon shopping or catching a movie.

5. Manggar Segara Sari Beach

About 7 kilometers from ibis Balikpapan, Manggar Segara Sari Beach is known for its stunning sunsets and vibrant atmosphere. It's a popular spot for locals and tourists alike, offering various water sports and beach activities.

6. The Plaza Balikpapan

Located approximately 3 kilometers from the hotel, The Plaza Balikpapan is a modern shopping mall that features a variety of local and international brands, dining options, and entertainment facilities, making it a great place to spend a day.

7. Balikpapan Botanical Garden

Situated about 6 kilometers from the hotel, the Balikpapan Botanical Garden is a serene escape from the city. Visitors can explore the lush greenery, enjoy a picnic, or simply relax in the peaceful surroundings.

8. Taman Bekapai

Just 2 kilometers away, Taman Bekapai is a lovely park that offers a tranquil environment for relaxation. It's a great place for a leisurely walk, jogging, or enjoying a picnic with family and friends.

9. East Kalimantan Museum

Located approximately 8 kilometers from the hotel, the East Kalimantan Museum showcases the rich history and culture of the region. Visitors can explore various exhibits and learn about the local heritage.

10. Borneo Adventure

For those seeking adventure, Borneo Adventure is about 10 kilometers from ibis Balikpapan. This tour company offers various outdoor activities, including jungle trekking, wildlife tours, and river cruises, providing an unforgettable experience in the heart of Borneo.

Tips and Tricks for Staying at ibis Balikpapan

Tips During Your Stay

To make the most of your stay at ibis Balikpapan, consider these tips: always check for special promotions or packages that may be available during your visit. Additionally, don't hesitate to ask the staff for recommendations on local attractions and dining options—they're always happy to help!

Tips for Enjoying Hotel Facilities

Take advantage of the hotel's facilities by planning your workouts in advance and making reservations for any meeting rooms you may need. Also, be sure to explore the dining options available on-site, as they often feature seasonal dishes and local specialties that you won't want to miss.

Why Book ibis Balikpapan on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. This flexibility allows you to choose the perfect place to stay based on your preferences and budget.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with their PayLater option, making your travel planning hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more, you can elevate your Traveloka Priority level and enjoy exclusive offers.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency allows you to make informed decisions based on real experiences, ensuring that you choose the best hotel for your needs.

With all these advantages, there's no reason not to choose ibis Balikpapan for your next stay in Balikpapan. Booking hotel through Traveloka ensures you get the best deals and an unforgettable experience!

All facilities in ibis Balikpapan

Bar, Cafe and Lounge ibis Balikpapan
Bar, Cafe and Lounge
Swimming Pool ibis Balikpapan
Swimming Pool
Entertainment Facility ibis Balikpapan
Entertainment Facility
Fitness Center ibis Balikpapan
Fitness Center
Functional Hall ibis Balikpapan
Functional Hall

Transportation

  • Bus/truck parking
  • Valet parking
  • Airport transfer

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Balikpapan

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in ibis Balikpapan
6
Another facilities in ibis Balikpapan
Bus/truck parking, Valet parking, Airport transfer, Express check-in, Express check-out

Frequently asked question in ibis Balikpapan

What are available facilities at ibis Balikpapan?
There are top facilites at ibis Balikpapan such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Balikpapan?
The standard check-in time at ibis Balikpapan is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Balikpapan?
ibis Balikpapan is a 3.0-star hotel.
How many floors does ibis Balikpapan have?
ibis Balikpapan has 6 floors.
Does ibis Balikpapan provide parking?
Yes, ibis Balikpapan provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in ibis Balikpapan

Overall Ratings & Reviews ibis Balikpapan

Traveloka (4.022)
Other sources (57)
8,3
Very Good
From 4.022 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,0

Location

8,6

Service and Facilites

8,3

People often mention about ibis Balikpapan
All
Bedroom (97)
Distance to City Center (94)
Staff Friendliness (91)
Ambiance (89)
Bathroom (77)
Accessibility (76)
Hotel Area (71)
Surroundings (65)
Family Friendly (62)
Wifi (62)
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Traveler Reviews ibis Balikpapan

Number of reviews per page
20
40
Customer reviews
i***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 day(s) ago
Hotel staff is friendly, check-in/out process is fast.
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Nice, comfortable, clean, friendly and fast service, central location.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. E*a, Thank you for taking the time to write a review and give us a perfect rating for your experience with us. We are delighted to hear that you enjoyed the comfort and cleanliness of our hotel, as well as the friendly and prompt service from our team. Our excellent location in the heart of the city is one of the advantages that facilitates travel for guests in Balikpapan. Thank you for your support and positive review. We hope to welcome you back again in the future to provide you with a continuously satisfying stay. Sincerely, Dyah Kristiati Listianingtyas, General Manager
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ivan h.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Strategic location in the city center.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Ivan H., Thank you for taking the time to review your stay at our hotel during your business trip. We are delighted to hear that our strategic location in the city center facilitated your business travel in Balikpapan. We are committed to providing comfortable and efficient accommodations for business travelers. Thank you for your positive review and your trust. We look forward to welcoming you back again for future business or leisure trips. Sincerely, Diyah Cristiati Listianingtias, General Manager
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A***g
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel service and food are excellent.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your perfect 10/10 rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed both our service and the quality of our hotel cuisine. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering memorable experiences. We look forward to welcoming you back to Novotel Balikpapan for another enjoyable stay. Regards, Dyah Kristiati LISTIANINGTYAS General manager Ibis Balikpapan
W***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Located near Bekapai Park, with plenty of culinary options. Clean, comfortable, and highly recommended.
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Accommodation's Reply
16 Jul 2026
Dear W***e, Thank you for choosing to stay with us for your leisure getaway and for sharing your excellent 8.8 rating. We are delighted to hear that you enjoyed our strategic location near Taman Bekapai and the variety of culinary options available around the area. It is also wonderful to know that you found our rooms clean, comfortable, and highly recommended. Providing a relaxing and convenient experience is what we strive for, and your positive feedback is a great motivation for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another pleasant stay in the near future. Warm regards, Dyah Kristiati Listianingtyas
W***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and very helpful, and the check-in and check-out processes were quick.
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Accommodation's Reply
14 Jul 2026
Dear W***t, Thank you for sharing your review and for giving us a wonderful rating following your recent stay. We are delighted to hear that our staff was friendly and very helpful, and that you enjoyed a smooth and efficient check-in and check-out process. Providing seamless and attentive service is always our priority, and it is rewarding to know we met your expectations. Thank you once again for your kind feedback. We look forward to welcoming you back for another pleasant stay at Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager
eko w.
icon-Transit
Transit
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
The staff was very nice and friendly on the cruise.
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Accommodation's Reply
14 Jul 2026
Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager
eko w.
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and easy access
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Accommodation's Reply
14 Jul 2026
Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager
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Fathur R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Overall, it was very good, but the food service at the pool was very slow. They should have put other customers' orders on hold if the current one hadn't arrived yet. It's a shame. Please fix this. Everything else is already very good.
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Accommodation's Reply
14 Jul 2026
Dear Fathur R., Thank you for sharing your feedback and for giving us a fantastic rating following your recent leisure stay. We are delighted to hear that your overall experience was very good and that you found everything else to your liking. However, we sincerely appreciate your constructive feedback regarding the long wait time for food service at the swimming pool. I have shared your note directly with our Food & Beverage team to review our order management and coordination, ensuring we can deliver faster and more efficient service even during busy hours. Thank you once again for your valuable insights and your encouragement for us to keep improving. We look forward to welcoming you back and providing you with a seamless dining experience on your next visit to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager
Asrilita R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very comfortable, clean room and very comfortable bathroom.
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Accommodation's Reply
16 Jul 2026
Dear Asrilita R., Thank you for choosing to stay with us and for sharing your perfect 10/10 rating following your recent visit. We are absolutely delighted to read your wonderful feedback highlighting how comfortable your stay was, as well as the cleanliness of the room and the comfort of the bathroom. Providing a clean, relaxing, and seamless environment is what we always strive for, and knowing that we met your expectations is incredibly rewarding for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Dyah Kristiati Listianingtyas
Ivo A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Friendly and fast service, free parking, clean and comfortable rooms, child-friendly, garden, lots of photo spots.
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Accommodation's Reply
14 Jul 2026
Dear Ivo A., Thank you for choosing to stay with us for your family getaway and for sharing your perfect rating. We are absolutely thrilled to hear that you and your family had a wonderful stay at Novotel Balikpapan. It is fantastic to know that you enjoyed our quick and friendly service, clean and comfortable rooms, and the complimentary parking. We are especially delighted that our garden, child-friendly environment, and numerous photo spots added to the enjoyment of your leisure trip. Thank you once again for your wonderful review. We truly look forward to the pleasure of welcoming you and your family back for another memorable experience. Warm regards, Dyah Kristiati Listianingtyas General Manager
Dony G.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
For budget, this place is recommended. You will have good access and it's quite close to all surroundings. Enjoy 😊
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Accommodation's Reply
14 Jul 2026
Dear Dony G., Thank you for choosing to stay with us for your business travel and for sharing your excellent rating. We are delighted to hear that you found our hotel to be a highly recommended option for value and budget, offering great accessibility and close proximity to the surrounding city center. Ensuring a convenient, productive, and seamless experience for our corporate guests is always a top priority. Thank you once again for your kind recommendation and positive energy. We look forward to welcoming you back for another successful business trip in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager
h***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the room is comfortable and thank you to Kak Delita for her service.
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Accommodation's Reply
14 Jul 2026
Dear h***a, Thank you for sharing your review and for giving us a perfect 10/10 rating following your recent stay. We are absolutely delighted to hear that you enjoyed the comfort of your room and the warm hospitality of our staff. A special thank you for recognizing Delita; I will be sure to pass along your kind words to her, as such recognition serves as a wonderful motivation for our team to keep delivering exceptional service. Thank you once again for your feedback, and we look forward to the pleasure of welcoming you back to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 10 week(s) ago
Good location.. but the service hmmm.... asked for an additional towel.. called the receptionist until room service.. no one paid attention.. said yes but didn't come.. going to the swimming pool is quite an effort.. for delicious food 👍
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback following your stay at ibis Balikpapan. We are pleased to know that you enjoyed our convenient location and found the food enjoyable. At the same time, we sincerely apologize for the inconvenience regarding your request for an additional towel. We understand how frustrating it must have been not to receive a response despite contacting our team. Please be assured that we will review this matter with the relevant departments to improve our responsiveness and service delivery. We also appreciate your feedback regarding access to the swimming pool. Comments such as yours help us better understand our guests' experiences and identify areas for improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Anom Purboyanto General Manager
Eko P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 10 week(s) ago
The room and bathroom smelled bad, and the sheets and pillowcases were very smelly, as if they hadn't been changed after the previous guest checked out. My body was itchy and covered in hives. Issues like this should be addressed carefully, as they affect guest comfort. There's an additional charge for breakfast if you bring two children over 6 years old. The variety and taste of the food are average, as is typical for a 3-star hotel. Please be more careful with the eggs. I asked for boiled eggs but was given raw ones, fortunately I hadn't broken them.
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Accommodation's Reply
10 Jun 2026
Dear Mr. Eko P., Thank you for taking the time to share your feedback following your recent stay at ibis Balikpapan. We sincerely apologize for the unpleasant experience you encountered regarding the cleanliness and condition of the room, bedding, and bathroom. The comfort and well-being of our guests are our highest priorities, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We also apologize for the misunderstanding regarding your breakfast egg request. Your feedback has been communicated to our Food & Beverage team to reinforce attention to detail and service quality. We appreciate your comments regarding our breakfast policy and overall dining experience. Feedback such as yours is valuable in helping us identify opportunities for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, Anom Purboyanto General Manager
A***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Good hotel, good service. Like to go back again.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our hotel and service. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best experience for our guests. We look forward to welcoming you back to ibis Balikpapan on your next visit. Kind regards, Anom Purboyanto General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
The check-in/out process was very fast, the hotel was clean and all the staff were friendly 👍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are delighted to know that you experienced a very fast check-in and check-out process, enjoyed the cleanliness of our hotel, and received friendly service from our team. Your appreciation means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
M***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
Cozy place, because it's a long weekend, I finally wanted to try this hotel and yep, it's very satisfying. When I entered, the staff was very friendly, and the hotel itself is really a cozy place. I'll want to stay here again for my next staycation. Please keep having hotel promotions, especially on long weekends, xixixiw 😍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your wonderful review and great rating. We are truly delighted to know that you had a satisfying staycation experience with us during the long weekend. It is wonderful to hear that you enjoyed the cozy atmosphere of our hotel and the warm hospitality from our staff. Your kind words and enthusiasm truly mean a lot to us. We also appreciate your suggestion regarding special promotions, especially during long weekends. We will certainly share this with our team for consideration. Thank you once again for your support, and we look forward to welcoming you back again for another memorable staycation. Warm regards, Anom Purboyanto General Manager
E***h
icon-Business
Business
icon-origin-TRAVELOKA
6,5
/10
Reviewed 15 week(s) ago
Ibis Hotels have had many setbacks, particularly in their room cleanliness. While you can't expect much from a room at that price, at least the sheets, pillowcases, and blankets should be changed upon check-out, not just cleaned. Let's restore the pleasant atmosphere and aroma of the past.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, especially regarding the cleanliness and room condition. Please rest assured that cleanliness and guest comfort are among our top priorities. Your comments regarding the bed linen, pillow covers, and overall room freshness have been shared seriously with our Housekeeping team for immediate evaluation and improvement. We truly appreciate your honest feedback and your continued trust in ibis Balikpapan. Your comments are very valuable for us as we strive to restore and maintain the pleasant atmosphere and service quality that our guests expect. We hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warm regards, Anom Purboyanto General Manager
Risma N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
The swimming pool is at Novotel near the Ibis Hotel... A pleasant holiday 😍
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Accommodation's Reply
13 May 2026
Dear Ms. Bilqiis A., Warm greetings from ibis Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you had a pleasant holiday experience and enjoyed the swimming pool facilities at Novotel Balikpapan. Your happiness means a lot to us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Anom Purboyanto General Manager
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Overall Ratings & Reviews ibis Balikpapan

Traveloka (4.022)
Other sources (57)
8,3
Very Good
From 4.022 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,0

Location

8,6

Service and Facilites

8,3

People often mention about ibis Balikpapan
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Bedroom (97)
Distance to City Center (94)
Staff Friendliness (91)
Ambiance (89)
Bathroom (77)
Accessibility (76)
Hotel Area (71)
Surroundings (65)
Family Friendly (62)
Wifi (62)
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Traveler Reviews ibis Balikpapan

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40
Customer reviews
i***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 day(s) ago
Hotel staff is friendly, check-in/out process is fast.
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E***a
icon-Staycation
Staycation
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10,0
/10
Reviewed 3 week(s) ago
Nice, comfortable, clean, friendly and fast service, central location.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. E*a, Thank you for taking the time to write a review and give us a perfect rating for your experience with us. We are delighted to hear that you enjoyed the comfort and cleanliness of our hotel, as well as the friendly and prompt service from our team. Our excellent location in the heart of the city is one of the advantages that facilitates travel for guests in Balikpapan. Thank you for your support and positive review. We hope to welcome you back again in the future to provide you with a continuously satisfying stay. Sincerely, Dyah Kristiati Listianingtyas, General Manager
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ivan h.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Strategic location in the city center.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Ivan H., Thank you for taking the time to review your stay at our hotel during your business trip. We are delighted to hear that our strategic location in the city center facilitated your business travel in Balikpapan. We are committed to providing comfortable and efficient accommodations for business travelers. Thank you for your positive review and your trust. We look forward to welcoming you back again for future business or leisure trips. Sincerely, Diyah Cristiati Listianingtias, General Manager
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A***g
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel service and food are excellent.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your perfect 10/10 rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed both our service and the quality of our hotel cuisine. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering memorable experiences. We look forward to welcoming you back to Novotel Balikpapan for another enjoyable stay. Regards, Dyah Kristiati LISTIANINGTYAS General manager Ibis Balikpapan
W***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Located near Bekapai Park, with plenty of culinary options. Clean, comfortable, and highly recommended.
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Accommodation's Reply
16 Jul 2026
Dear W***e, Thank you for choosing to stay with us for your leisure getaway and for sharing your excellent 8.8 rating. We are delighted to hear that you enjoyed our strategic location near Taman Bekapai and the variety of culinary options available around the area. It is also wonderful to know that you found our rooms clean, comfortable, and highly recommended. Providing a relaxing and convenient experience is what we strive for, and your positive feedback is a great motivation for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another pleasant stay in the near future. Warm regards, Dyah Kristiati Listianingtyas
W***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and very helpful, and the check-in and check-out processes were quick.
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Accommodation's Reply
14 Jul 2026
Dear W***t, Thank you for sharing your review and for giving us a wonderful rating following your recent stay. We are delighted to hear that our staff was friendly and very helpful, and that you enjoyed a smooth and efficient check-in and check-out process. Providing seamless and attentive service is always our priority, and it is rewarding to know we met your expectations. Thank you once again for your kind feedback. We look forward to welcoming you back for another pleasant stay at Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager
eko w.
icon-Transit
Transit
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
The staff was very nice and friendly on the cruise.
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Accommodation's Reply
14 Jul 2026
Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager
eko w.
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and easy access
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Accommodation's Reply
14 Jul 2026
Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager
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Fathur R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Overall, it was very good, but the food service at the pool was very slow. They should have put other customers' orders on hold if the current one hadn't arrived yet. It's a shame. Please fix this. Everything else is already very good.
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Accommodation's Reply
14 Jul 2026
Dear Fathur R., Thank you for sharing your feedback and for giving us a fantastic rating following your recent leisure stay. We are delighted to hear that your overall experience was very good and that you found everything else to your liking. However, we sincerely appreciate your constructive feedback regarding the long wait time for food service at the swimming pool. I have shared your note directly with our Food & Beverage team to review our order management and coordination, ensuring we can deliver faster and more efficient service even during busy hours. Thank you once again for your valuable insights and your encouragement for us to keep improving. We look forward to welcoming you back and providing you with a seamless dining experience on your next visit to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager
Asrilita R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very comfortable, clean room and very comfortable bathroom.
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Accommodation's Reply
16 Jul 2026
Dear Asrilita R., Thank you for choosing to stay with us and for sharing your perfect 10/10 rating following your recent visit. We are absolutely delighted to read your wonderful feedback highlighting how comfortable your stay was, as well as the cleanliness of the room and the comfort of the bathroom. Providing a clean, relaxing, and seamless environment is what we always strive for, and knowing that we met your expectations is incredibly rewarding for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Dyah Kristiati Listianingtyas
Ivo A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Friendly and fast service, free parking, clean and comfortable rooms, child-friendly, garden, lots of photo spots.
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Accommodation's Reply
14 Jul 2026
Dear Ivo A., Thank you for choosing to stay with us for your family getaway and for sharing your perfect rating. We are absolutely thrilled to hear that you and your family had a wonderful stay at Novotel Balikpapan. It is fantastic to know that you enjoyed our quick and friendly service, clean and comfortable rooms, and the complimentary parking. We are especially delighted that our garden, child-friendly environment, and numerous photo spots added to the enjoyment of your leisure trip. Thank you once again for your wonderful review. We truly look forward to the pleasure of welcoming you and your family back for another memorable experience. Warm regards, Dyah Kristiati Listianingtyas General Manager
Dony G.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
For budget, this place is recommended. You will have good access and it's quite close to all surroundings. Enjoy 😊
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Accommodation's Reply
14 Jul 2026
Dear Dony G., Thank you for choosing to stay with us for your business travel and for sharing your excellent rating. We are delighted to hear that you found our hotel to be a highly recommended option for value and budget, offering great accessibility and close proximity to the surrounding city center. Ensuring a convenient, productive, and seamless experience for our corporate guests is always a top priority. Thank you once again for your kind recommendation and positive energy. We look forward to welcoming you back for another successful business trip in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager
h***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the room is comfortable and thank you to Kak Delita for her service.
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Accommodation's Reply
14 Jul 2026
Dear h***a, Thank you for sharing your review and for giving us a perfect 10/10 rating following your recent stay. We are absolutely delighted to hear that you enjoyed the comfort of your room and the warm hospitality of our staff. A special thank you for recognizing Delita; I will be sure to pass along your kind words to her, as such recognition serves as a wonderful motivation for our team to keep delivering exceptional service. Thank you once again for your feedback, and we look forward to the pleasure of welcoming you back to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 10 week(s) ago
Good location.. but the service hmmm.... asked for an additional towel.. called the receptionist until room service.. no one paid attention.. said yes but didn't come.. going to the swimming pool is quite an effort.. for delicious food 👍
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback following your stay at ibis Balikpapan. We are pleased to know that you enjoyed our convenient location and found the food enjoyable. At the same time, we sincerely apologize for the inconvenience regarding your request for an additional towel. We understand how frustrating it must have been not to receive a response despite contacting our team. Please be assured that we will review this matter with the relevant departments to improve our responsiveness and service delivery. We also appreciate your feedback regarding access to the swimming pool. Comments such as yours help us better understand our guests' experiences and identify areas for improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Anom Purboyanto General Manager
Eko P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 10 week(s) ago
The room and bathroom smelled bad, and the sheets and pillowcases were very smelly, as if they hadn't been changed after the previous guest checked out. My body was itchy and covered in hives. Issues like this should be addressed carefully, as they affect guest comfort. There's an additional charge for breakfast if you bring two children over 6 years old. The variety and taste of the food are average, as is typical for a 3-star hotel. Please be more careful with the eggs. I asked for boiled eggs but was given raw ones, fortunately I hadn't broken them.
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Accommodation's Reply
10 Jun 2026
Dear Mr. Eko P., Thank you for taking the time to share your feedback following your recent stay at ibis Balikpapan. We sincerely apologize for the unpleasant experience you encountered regarding the cleanliness and condition of the room, bedding, and bathroom. The comfort and well-being of our guests are our highest priorities, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We also apologize for the misunderstanding regarding your breakfast egg request. Your feedback has been communicated to our Food & Beverage team to reinforce attention to detail and service quality. We appreciate your comments regarding our breakfast policy and overall dining experience. Feedback such as yours is valuable in helping us identify opportunities for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, Anom Purboyanto General Manager
A***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Good hotel, good service. Like to go back again.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our hotel and service. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best experience for our guests. We look forward to welcoming you back to ibis Balikpapan on your next visit. Kind regards, Anom Purboyanto General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
The check-in/out process was very fast, the hotel was clean and all the staff were friendly 👍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are delighted to know that you experienced a very fast check-in and check-out process, enjoyed the cleanliness of our hotel, and received friendly service from our team. Your appreciation means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
M***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
Cozy place, because it's a long weekend, I finally wanted to try this hotel and yep, it's very satisfying. When I entered, the staff was very friendly, and the hotel itself is really a cozy place. I'll want to stay here again for my next staycation. Please keep having hotel promotions, especially on long weekends, xixixiw 😍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your wonderful review and great rating. We are truly delighted to know that you had a satisfying staycation experience with us during the long weekend. It is wonderful to hear that you enjoyed the cozy atmosphere of our hotel and the warm hospitality from our staff. Your kind words and enthusiasm truly mean a lot to us. We also appreciate your suggestion regarding special promotions, especially during long weekends. We will certainly share this with our team for consideration. Thank you once again for your support, and we look forward to welcoming you back again for another memorable staycation. Warm regards, Anom Purboyanto General Manager
E***h
icon-Business
Business
icon-origin-TRAVELOKA
6,5
/10
Reviewed 15 week(s) ago
Ibis Hotels have had many setbacks, particularly in their room cleanliness. While you can't expect much from a room at that price, at least the sheets, pillowcases, and blankets should be changed upon check-out, not just cleaned. Let's restore the pleasant atmosphere and aroma of the past.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, especially regarding the cleanliness and room condition. Please rest assured that cleanliness and guest comfort are among our top priorities. Your comments regarding the bed linen, pillow covers, and overall room freshness have been shared seriously with our Housekeeping team for immediate evaluation and improvement. We truly appreciate your honest feedback and your continued trust in ibis Balikpapan. Your comments are very valuable for us as we strive to restore and maintain the pleasant atmosphere and service quality that our guests expect. We hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warm regards, Anom Purboyanto General Manager
Risma N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
The swimming pool is at Novotel near the Ibis Hotel... A pleasant holiday 😍
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Accommodation's Reply
13 May 2026
Dear Ms. Bilqiis A., Warm greetings from ibis Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you had a pleasant holiday experience and enjoyed the swimming pool facilities at Novotel Balikpapan. Your happiness means a lot to us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Anom Purboyanto General Manager
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