ibis Balikpapan

Hotels
8,3
/10
Very Good
3.977 reviews

What Guests Say About Their Stay

Distance To City Center (179)
Bedroom (159)
Ambiance (153)
Staff Friendliness (150)

N***a

9,4
/ 10
I won't regret staying here, the AC works well, access to everywhere is good, close to the city center, yesterday I stayed here for 4 days and really felt at home, the bathroom was clean, in short it was the best.
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Aji S. J. H.

8,5
/ 10
Friendly and efficient. The OB is also good. Good luck, Hotel Ibis. I will stay at Hotel Ibis again sometime.
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Y***r

9,4
/ 10
My stay at ibis Balikpapan from March 29 to April 3, 2025 was truly memorable. I stayed in a Standard room with 1 Double Bed and was satisfied with the facilities offered. One of the things I admire the most is the location of this hotel. Strategically located with a close distance to the city center, making it easy for me to access various interesting places and needs while in Balikpapan. In addition, the environment around the hotel also feels comfortable and conducive. Access to and from the hotel is also very good, making my trip smoother. In terms of service and facilities, ibis Balikpapan also did not disappoint. The hotel staff were very friendly and helpful, creating a pleasant atmosphere during my stay. This hotel is also very family-friendly, making it suitable for those of you who are traveling with family members. The availability of good Wifi is also very helpful in staying connected. In addition, the choice of activities around the hotel adds value to my stay experience. The check-in and check-out processes also run quickly and efficiently, respecting the guests' time. Overall, I highly recommend ibis Balikpapan for anyone looking for a comfortable, strategic, and well-serviced accommodation in Balikpapan. My stay here really left a positive impression.
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i***n

10,0
/ 10
Hotel with affordable accommodation, very good facilities and very friendly service. In the future can stay again at this hotel.
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h***n

10,0
/ 10
IBIS is always the best, the housekeeping is honest. I left my wife's ring behind when checking out, but the item was kept and confirmed to the guest.. always be successful IBIS hotel..
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In the Area
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Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
ibis Balikpapan is a hotel is located at Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112
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Discover More About ibis Balikpapan

About ibis Balikpapan

Located in the vibrant city of Balikpapan, the

ibis Balikpapan

is a modern hotel that perfectly blends comfort, convenience, and affordability. This hotel is strategically situated near the city's business district and offers easy access to various attractions, making it an ideal choice for both business and leisure travelers. With its contemporary design and warm hospitality, ibis Balikpapan ensures that every guest feels right at home.

The hotel features a range of well-appointed rooms equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and comfortable bedding. Each room is designed to provide a relaxing atmosphere, allowing guests to unwind after a long day of exploring or working. The friendly staff is always on hand to assist with any needs, ensuring a pleasant stay for everyone.

One of the standout features of ibis Balikpapan is its commitment to sustainability. The hotel implements eco-friendly practices, such as energy-efficient lighting and water conservation measures, making it a responsible choice for environmentally conscious travelers. Additionally, the hotel offers a variety of dining options, including a restaurant that serves delicious local and international cuisine, perfect for satisfying any palate.

Why You Should Stay at ibis Balikpapan

Choosing to stay at ibis Balikpapan comes with numerous benefits. First and foremost, the hotel's prime location allows easy access to key business and leisure destinations. Whether you're in town for a conference or to explore the local culture, you'll find that everything is just a short drive away.

Moreover, the hotel offers competitive rates without compromising on quality. Guests can enjoy comfortable accommodations and excellent service at an affordable price, making it a great value for money. The hotel also provides various facilities, including a fitness center and meeting rooms, catering to both leisure and business travelers.

Best Time to Stay at ibis Balikpapan

The best time to visit Balikpapan is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, with less humidity and minimal rainfall, making it ideal for outdoor activities and sightseeing. However, if you're looking for lower rates and fewer crowds, consider visiting during the shoulder months of March and November.

Transportation and Accessibility

Access to the Airport

ibis Balikpapan is conveniently located approximately 10 kilometers from Sepinggan International Airport (BPN). The hotel offers shuttle services for guests, making it easy to reach the airport without any hassle. Additionally, taxis and ride-sharing services are readily available, ensuring a smooth transfer to and from the airport.

Public Transportation

For those looking to explore Balikpapan without a car, public transportation options are accessible near the hotel. Local buses and minibusses operate throughout the city, providing an affordable way to navigate the area. Alternatively, guests can opt for ride-hailing apps, which are popular and widely used in Balikpapan, offering a convenient way to get around.

Unique Facilities at ibis Balikpapan

1. Modern Fitness Center

The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines while traveling. With a variety of cardio and strength-training equipment, you can easily squeeze in a workout before heading out for the day.

2. On-Site Dining Options

ibis Balikpapan boasts an on-site restaurant that serves a diverse menu, featuring both local and international dishes. Whether you're in the mood for a hearty breakfast or a late-night snack, the restaurant has you covered.

3. Meeting and Conference Facilities

For business travelers, the hotel offers meeting and conference facilities equipped with modern technology. Whether you're hosting a small meeting or a larger event, the staff is ready to assist in making your gathering a success.

Nearby Attractions at ibis Balikpapan

1. Balikpapan Plaza

Located just 3 kilometers from ibis Balikpapan, Balikpapan Plaza is a popular shopping destination featuring a variety of retail stores, dining options, and entertainment facilities. It's the perfect place to shop for souvenirs or enjoy a meal with friends.

2. Kemala Beach

Approximately 5 kilometers from the hotel, Kemala Beach is a beautiful spot to relax and enjoy the sun. With its soft sands and clear waters, it's an ideal location for swimming, sunbathing, or simply taking a leisurely stroll along the shore.

3. Monpera Monument

Located about 4 kilometers away, the Monpera Monument is a significant landmark in Balikpapan. This monument commemorates the city's history and is a great spot for photos and learning about the local culture.

4. Plaza Balikpapan

Just 3.5 kilometers from the hotel, Plaza Balikpapan is another shopping center that offers a wide range of shops, restaurants, and entertainment options. It's a great place to spend an afternoon shopping or catching a movie.

5. Manggar Segara Sari Beach

About 7 kilometers from ibis Balikpapan, Manggar Segara Sari Beach is known for its stunning sunsets and vibrant atmosphere. It's a popular spot for locals and tourists alike, offering various water sports and beach activities.

6. The Plaza Balikpapan

Located approximately 3 kilometers from the hotel, The Plaza Balikpapan is a modern shopping mall that features a variety of local and international brands, dining options, and entertainment facilities, making it a great place to spend a day.

7. Balikpapan Botanical Garden

Situated about 6 kilometers from the hotel, the Balikpapan Botanical Garden is a serene escape from the city. Visitors can explore the lush greenery, enjoy a picnic, or simply relax in the peaceful surroundings.

8. Taman Bekapai

Just 2 kilometers away, Taman Bekapai is a lovely park that offers a tranquil environment for relaxation. It's a great place for a leisurely walk, jogging, or enjoying a picnic with family and friends.

9. East Kalimantan Museum

Located approximately 8 kilometers from the hotel, the East Kalimantan Museum showcases the rich history and culture of the region. Visitors can explore various exhibits and learn about the local heritage.

10. Borneo Adventure

For those seeking adventure, Borneo Adventure is about 10 kilometers from ibis Balikpapan. This tour company offers various outdoor activities, including jungle trekking, wildlife tours, and river cruises, providing an unforgettable experience in the heart of Borneo.

Tips and Tricks for Staying at ibis Balikpapan

Tips During Your Stay

To make the most of your stay at ibis Balikpapan, consider these tips: always check for special promotions or packages that may be available during your visit. Additionally, don't hesitate to ask the staff for recommendations on local attractions and dining options—they're always happy to help!

Tips for Enjoying Hotel Facilities

Take advantage of the hotel's facilities by planning your workouts in advance and making reservations for any meeting rooms you may need. Also, be sure to explore the dining options available on-site, as they often feature seasonal dishes and local specialties that you won't want to miss.

Why Book ibis Balikpapan on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. This flexibility allows you to choose the perfect place to stay based on your preferences and budget.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with their PayLater option, making your travel planning hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more, you can elevate your Traveloka Priority level and enjoy exclusive offers.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency allows you to make informed decisions based on real experiences, ensuring that you choose the best hotel for your needs.

With all these advantages, there's no reason not to choose ibis Balikpapan for your next stay in Balikpapan. Booking hotel through Traveloka ensures you get the best deals and an unforgettable experience!

All facilities in ibis Balikpapan

Bar, Cafe and Lounge ibis Balikpapan
Bar, Cafe and Lounge
Swimming Pool ibis Balikpapan
Swimming Pool
Entertainment Facility ibis Balikpapan
Entertainment Facility
Fitness Center ibis Balikpapan
Fitness Center
Functional Hall ibis Balikpapan
Functional Hall

Transportation

  • Bus/truck parking
  • Valet parking
  • Airport transfer

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Balikpapan

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in ibis Balikpapan
6
Another facilities in ibis Balikpapan
Bus/truck parking, Valet parking, Airport transfer, Express check-in, Express check-out

Frequently asked question in ibis Balikpapan

What are available facilities at ibis Balikpapan?
There are top facilites at ibis Balikpapan such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Balikpapan?
The standard check-in time at ibis Balikpapan is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Balikpapan?
ibis Balikpapan is a 3.0-star hotel.
How many floors does ibis Balikpapan have?
ibis Balikpapan has 6 floors.
Does ibis Balikpapan provide parking?
Yes, ibis Balikpapan provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in ibis Balikpapan

8,3
Very Good
From 3.977 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,0

Location

8,5

Service and Facilites

8,3

People often mention about ibis Balikpapan
All
Bedroom (88)
Distance to City Center (86)
Staff Friendliness (83)
Ambiance (82)
Bathroom (73)
Accessibility (68)
Hotel Area (66)
Surroundings (59)
Wifi (57)
Family Friendly (56)
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Traveler Reviews ibis Balikpapan

Number of reviews per page
20
40
Customer reviews
Dony G.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 day(s) ago
For budget, this place is recommended. You will have good access and it's quite close to all surroundings. Enjoy 😊
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h***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The hotel staff is friendly and the room is comfortable and thank you to Kak Delita for her service.
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 2 week(s) ago
Good location.. but the service hmmm.... asked for an additional towel.. called the receptionist until room service.. no one paid attention.. said yes but didn't come.. going to the swimming pool is quite an effort.. for delicious food 👍
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback following your stay at ibis Balikpapan. We are pleased to know that you enjoyed our convenient location and found the food enjoyable. At the same time, we sincerely apologize for the inconvenience regarding your request for an additional towel. We understand how frustrating it must have been not to receive a response despite contacting our team. Please be assured that we will review this matter with the relevant departments to improve our responsiveness and service delivery. We also appreciate your feedback regarding access to the swimming pool. Comments such as yours help us better understand our guests' experiences and identify areas for improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Anom Purboyanto General Manager
Eko P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 2 week(s) ago
The room and bathroom smelled bad, and the sheets and pillowcases were very smelly, as if they hadn't been changed after the previous guest checked out. My body was itchy and covered in hives. Issues like this should be addressed carefully, as they affect guest comfort. There's an additional charge for breakfast if you bring two children over 6 years old. The variety and taste of the food are average, as is typical for a 3-star hotel. Please be more careful with the eggs. I asked for boiled eggs but was given raw ones, fortunately I hadn't broken them.
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Accommodation's Reply
10 Jun 2026
Dear Mr. Eko P., Thank you for taking the time to share your feedback following your recent stay at ibis Balikpapan. We sincerely apologize for the unpleasant experience you encountered regarding the cleanliness and condition of the room, bedding, and bathroom. The comfort and well-being of our guests are our highest priorities, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We also apologize for the misunderstanding regarding your breakfast egg request. Your feedback has been communicated to our Food & Beverage team to reinforce attention to detail and service quality. We appreciate your comments regarding our breakfast policy and overall dining experience. Feedback such as yours is valuable in helping us identify opportunities for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, Anom Purboyanto General Manager
A***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Good hotel, good service. Like to go back again.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our hotel and service. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best experience for our guests. We look forward to welcoming you back to ibis Balikpapan on your next visit. Kind regards, Anom Purboyanto General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
The check-in/out process was very fast, the hotel was clean and all the staff were friendly 👍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are delighted to know that you experienced a very fast check-in and check-out process, enjoyed the cleanliness of our hotel, and received friendly service from our team. Your appreciation means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
M***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Cozy place, because it's a long weekend, I finally wanted to try this hotel and yep, it's very satisfying. When I entered, the staff was very friendly, and the hotel itself is really a cozy place. I'll want to stay here again for my next staycation. Please keep having hotel promotions, especially on long weekends, xixixiw 😍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your wonderful review and great rating. We are truly delighted to know that you had a satisfying staycation experience with us during the long weekend. It is wonderful to hear that you enjoyed the cozy atmosphere of our hotel and the warm hospitality from our staff. Your kind words and enthusiasm truly mean a lot to us. We also appreciate your suggestion regarding special promotions, especially during long weekends. We will certainly share this with our team for consideration. Thank you once again for your support, and we look forward to welcoming you back again for another memorable staycation. Warm regards, Anom Purboyanto General Manager
E***h
icon-Business
Business
icon-origin-TRAVELOKA
6,5
/10
Reviewed 8 week(s) ago
Ibis Hotels have had many setbacks, particularly in their room cleanliness. While you can't expect much from a room at that price, at least the sheets, pillowcases, and blankets should be changed upon check-out, not just cleaned. Let's restore the pleasant atmosphere and aroma of the past.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, especially regarding the cleanliness and room condition. Please rest assured that cleanliness and guest comfort are among our top priorities. Your comments regarding the bed linen, pillow covers, and overall room freshness have been shared seriously with our Housekeeping team for immediate evaluation and improvement. We truly appreciate your honest feedback and your continued trust in ibis Balikpapan. Your comments are very valuable for us as we strive to restore and maintain the pleasant atmosphere and service quality that our guests expect. We hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warm regards, Anom Purboyanto General Manager
Risma N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
The swimming pool is at Novotel near the Ibis Hotel... A pleasant holiday 😍
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Accommodation's Reply
13 May 2026
Dear Ms. Bilqiis A., Warm greetings from ibis Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you had a pleasant holiday experience and enjoyed the swimming pool facilities at Novotel Balikpapan. Your happiness means a lot to us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the service is good, the room is a bit small but neat and clean, unfortunately for the swimming pool you have to move to the next hotel.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your valuable feedback. We are delighted to know that you appreciated the friendliness of our staff, the good service, and the cleanliness and neatness of the room. We also appreciate your comments regarding the swimming pool facility. As part of the shared facilities arrangement, ibis guests may enjoy access to the swimming pool located at Novotel Balikpapan next door. We understand this may be slightly less convenient, and your feedback is truly valuable for us. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-origin-TRAVELOKA
8,8
/10
Reviewed 10 week(s) ago
Fast check-in, friendly staff, easy access and strategic location in the city center.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a fast check-in process, friendly service from our staff, and enjoyed our strategic location in the city center. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,5
/10
Reviewed 11 week(s) ago
Hotel service and staff are very good
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for sharing your feedback and for your rating. We are delighted to know that you were satisfied with the service provided by our hotel and staff. Your kind words are truly appreciated and will motivate our team to continue delivering the best hospitality experience. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
All services are good... Only they don't provide extra beds.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your feedback. We are delighted to know that you were satisfied with our service during your stay. We also appreciate your comment regarding the extra bed facility. Kindly note that due to room size and layout standards, extra beds are currently not available in our room categories. Nevertheless, your feedback is very valuable to us for future consideration. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
A***H
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Quite comfortable and affordable, I'll come back next time or try it in another city. Thanks iBiz!
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you found your stay comfortable and affordable, and that you are interested in staying with ibis again in the future, whether in Balikpapan or another city. Your support truly means a lot to us. Thank you for choosing ibis, and we look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Close to the city center and culinary places
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you enjoyed our strategic location, with easy access to the city center and various culinary destinations. Your support truly means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly, I was really helped during the check-in process by the friendliness of the staff, Ms. Cella.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that our team made a positive impression, especially Ms. Cella, who assisted you during the check-in process with her warm hospitality. Your kind words will certainly be shared with her and the entire team as motivation to continue delivering excellent service. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The most fun place for a staycation with family
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind review. We are delighted to know that you had an enjoyable staycation with your family and found our hotel to be a great place to spend quality time together. We truly appreciate your support and look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
E***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 13 week(s) ago
Staying for 2 days was very pleasant, all the hotel staff were friendly and served well, the variety in terms of breakfast menu was very good, the cleanliness was very satisfactory, but the noise level was very poor, the noise from outside the room and next to the room was very clear so it was a little disturbing while resting.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your experience following your recent stay at ibis Balikpapan. We are delighted to know that you had an enjoyable stay and appreciated the friendliness of our team, the variety of our breakfast menu, and the cleanliness of our hotel. Your kind comments are greatly appreciated and will be shared with our staff. At the same time, we thank you for bringing to our attention the issue regarding soundproofing. We understand how important a quiet environment is for a comfortable rest, and we apologize for the inconvenience caused by the noise you experienced during your stay. Your feedback has been noted and will be reviewed as part of our continuous efforts to improve guest comfort. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Anom Purboyanto General Manager
Wewe L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
Spacious rooms, good TV broadcasts, smooth wifi, ample parking, nice swimming pool, clean.
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Accommodation's Reply
31 Mar 2026
Dear Ms. Wewe, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your positive feedback. We are delighted to know that you enjoyed our spacious room, good TV channels, smooth Wi-Fi connection, ample parking area, and clean swimming pool. Your kind words mean a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
i***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
Easy access anywhere. Fast check-in and check-out.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you found our location convenient and that the check-in and check-out process was smooth and efficient. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
Number of reviews per page
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40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,3
Very Good
From 3.977 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,0

Location

8,5

Service and Facilites

8,3

People often mention about ibis Balikpapan
All
Bedroom (88)
Distance to City Center (86)
Staff Friendliness (83)
Ambiance (82)
Bathroom (73)
Accessibility (68)
Hotel Area (66)
Surroundings (59)
Wifi (57)
Family Friendly (56)
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Traveler Reviews ibis Balikpapan

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40
Customer reviews
Dony G.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 day(s) ago
For budget, this place is recommended. You will have good access and it's quite close to all surroundings. Enjoy 😊
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h***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The hotel staff is friendly and the room is comfortable and thank you to Kak Delita for her service.
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 2 week(s) ago
Good location.. but the service hmmm.... asked for an additional towel.. called the receptionist until room service.. no one paid attention.. said yes but didn't come.. going to the swimming pool is quite an effort.. for delicious food 👍
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback following your stay at ibis Balikpapan. We are pleased to know that you enjoyed our convenient location and found the food enjoyable. At the same time, we sincerely apologize for the inconvenience regarding your request for an additional towel. We understand how frustrating it must have been not to receive a response despite contacting our team. Please be assured that we will review this matter with the relevant departments to improve our responsiveness and service delivery. We also appreciate your feedback regarding access to the swimming pool. Comments such as yours help us better understand our guests' experiences and identify areas for improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Anom Purboyanto General Manager
Eko P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 2 week(s) ago
The room and bathroom smelled bad, and the sheets and pillowcases were very smelly, as if they hadn't been changed after the previous guest checked out. My body was itchy and covered in hives. Issues like this should be addressed carefully, as they affect guest comfort. There's an additional charge for breakfast if you bring two children over 6 years old. The variety and taste of the food are average, as is typical for a 3-star hotel. Please be more careful with the eggs. I asked for boiled eggs but was given raw ones, fortunately I hadn't broken them.
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Accommodation's Reply
10 Jun 2026
Dear Mr. Eko P., Thank you for taking the time to share your feedback following your recent stay at ibis Balikpapan. We sincerely apologize for the unpleasant experience you encountered regarding the cleanliness and condition of the room, bedding, and bathroom. The comfort and well-being of our guests are our highest priorities, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We also apologize for the misunderstanding regarding your breakfast egg request. Your feedback has been communicated to our Food & Beverage team to reinforce attention to detail and service quality. We appreciate your comments regarding our breakfast policy and overall dining experience. Feedback such as yours is valuable in helping us identify opportunities for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, Anom Purboyanto General Manager
A***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Good hotel, good service. Like to go back again.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our hotel and service. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best experience for our guests. We look forward to welcoming you back to ibis Balikpapan on your next visit. Kind regards, Anom Purboyanto General Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
The check-in/out process was very fast, the hotel was clean and all the staff were friendly 👍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are delighted to know that you experienced a very fast check-in and check-out process, enjoyed the cleanliness of our hotel, and received friendly service from our team. Your appreciation means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
M***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Cozy place, because it's a long weekend, I finally wanted to try this hotel and yep, it's very satisfying. When I entered, the staff was very friendly, and the hotel itself is really a cozy place. I'll want to stay here again for my next staycation. Please keep having hotel promotions, especially on long weekends, xixixiw 😍
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your wonderful review and great rating. We are truly delighted to know that you had a satisfying staycation experience with us during the long weekend. It is wonderful to hear that you enjoyed the cozy atmosphere of our hotel and the warm hospitality from our staff. Your kind words and enthusiasm truly mean a lot to us. We also appreciate your suggestion regarding special promotions, especially during long weekends. We will certainly share this with our team for consideration. Thank you once again for your support, and we look forward to welcoming you back again for another memorable staycation. Warm regards, Anom Purboyanto General Manager
E***h
icon-Business
Business
icon-origin-TRAVELOKA
6,5
/10
Reviewed 8 week(s) ago
Ibis Hotels have had many setbacks, particularly in their room cleanliness. While you can't expect much from a room at that price, at least the sheets, pillowcases, and blankets should be changed upon check-out, not just cleaned. Let's restore the pleasant atmosphere and aroma of the past.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, especially regarding the cleanliness and room condition. Please rest assured that cleanliness and guest comfort are among our top priorities. Your comments regarding the bed linen, pillow covers, and overall room freshness have been shared seriously with our Housekeeping team for immediate evaluation and improvement. We truly appreciate your honest feedback and your continued trust in ibis Balikpapan. Your comments are very valuable for us as we strive to restore and maintain the pleasant atmosphere and service quality that our guests expect. We hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warm regards, Anom Purboyanto General Manager
Risma N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
The swimming pool is at Novotel near the Ibis Hotel... A pleasant holiday 😍
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Accommodation's Reply
13 May 2026
Dear Ms. Bilqiis A., Warm greetings from ibis Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you had a pleasant holiday experience and enjoyed the swimming pool facilities at Novotel Balikpapan. Your happiness means a lot to us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the service is good, the room is a bit small but neat and clean, unfortunately for the swimming pool you have to move to the next hotel.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your valuable feedback. We are delighted to know that you appreciated the friendliness of our staff, the good service, and the cleanliness and neatness of the room. We also appreciate your comments regarding the swimming pool facility. As part of the shared facilities arrangement, ibis guests may enjoy access to the swimming pool located at Novotel Balikpapan next door. We understand this may be slightly less convenient, and your feedback is truly valuable for us. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-origin-TRAVELOKA
8,8
/10
Reviewed 10 week(s) ago
Fast check-in, friendly staff, easy access and strategic location in the city center.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a fast check-in process, friendly service from our staff, and enjoyed our strategic location in the city center. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,5
/10
Reviewed 11 week(s) ago
Hotel service and staff are very good
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for sharing your feedback and for your rating. We are delighted to know that you were satisfied with the service provided by our hotel and staff. Your kind words are truly appreciated and will motivate our team to continue delivering the best hospitality experience. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
All services are good... Only they don't provide extra beds.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your feedback. We are delighted to know that you were satisfied with our service during your stay. We also appreciate your comment regarding the extra bed facility. Kindly note that due to room size and layout standards, extra beds are currently not available in our room categories. Nevertheless, your feedback is very valuable to us for future consideration. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
A***H
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Quite comfortable and affordable, I'll come back next time or try it in another city. Thanks iBiz!
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you found your stay comfortable and affordable, and that you are interested in staying with ibis again in the future, whether in Balikpapan or another city. Your support truly means a lot to us. Thank you for choosing ibis, and we look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Close to the city center and culinary places
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you enjoyed our strategic location, with easy access to the city center and various culinary destinations. Your support truly means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly, I was really helped during the check-in process by the friendliness of the staff, Ms. Cella.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that our team made a positive impression, especially Ms. Cella, who assisted you during the check-in process with her warm hospitality. Your kind words will certainly be shared with her and the entire team as motivation to continue delivering excellent service. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The most fun place for a staycation with family
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind review. We are delighted to know that you had an enjoyable staycation with your family and found our hotel to be a great place to spend quality time together. We truly appreciate your support and look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager
E***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 13 week(s) ago
Staying for 2 days was very pleasant, all the hotel staff were friendly and served well, the variety in terms of breakfast menu was very good, the cleanliness was very satisfactory, but the noise level was very poor, the noise from outside the room and next to the room was very clear so it was a little disturbing while resting.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for sharing your experience following your recent stay at ibis Balikpapan. We are delighted to know that you had an enjoyable stay and appreciated the friendliness of our team, the variety of our breakfast menu, and the cleanliness of our hotel. Your kind comments are greatly appreciated and will be shared with our staff. At the same time, we thank you for bringing to our attention the issue regarding soundproofing. We understand how important a quiet environment is for a comfortable rest, and we apologize for the inconvenience caused by the noise you experienced during your stay. Your feedback has been noted and will be reviewed as part of our continuous efforts to improve guest comfort. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Anom Purboyanto General Manager
Wewe L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
Spacious rooms, good TV broadcasts, smooth wifi, ample parking, nice swimming pool, clean.
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Ms. Wewe, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your positive feedback. We are delighted to know that you enjoyed our spacious room, good TV channels, smooth Wi-Fi connection, ample parking area, and clean swimming pool. Your kind words mean a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
i***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
Easy access anywhere. Fast check-in and check-out.
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you found our location convenient and that the check-in and check-out process was smooth and efficient. Your satisfaction is very important to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager
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