Overall Ratings & Reviews The Westin Cozumel

We enjoyed the property so much!! Any issues were addressed immediately. We will be back next year! A special thanks to Javier, Manuel, Alex, and Efren for making our stay amazing.

We had a great time while staying here. The food was always yummy and the staff was just wonderful. They knew our names by the end of our stay and it was a nice little touch!

Staff and property was amazing. Had to leave the property next door due to bugs , no AC and no hot water so after being very flustered the Westin made our last day of vacation worth the trip. Spoke with another couple that left Secrets . Westin will definitely be our place in Cozmel from now on ! Do yourself a favor and stay here !

Great hotel , good food and great views ! Recommended for families and friends

Staff was great. Very professional and attentive.

My wife and I really enjoyed our stay. The property was nice, clean, and very relaxing. The staff was attentive and all very outgoing. The restaurants and bars with the all inclusive option were great with many fresh wonderful tasting options for us to choose from. I honestly didn’t have any issues at all except that our stay should have been a little longer.

Overall I would rate this property very well, with few exceptions. Positives- We had the junior suite on the 16th floor, which I thought was exceptionally nice with a big tub, shower, kitchen space, and furniture. Overall the staff was great. Highlights to point out - The housekeeper, Lorenzo, was incredibly nice, a great personality, and gave the room a nice touch on top of regular cleaning. I just hope I tipped him well enough because he did make your day so much better. The bell hop staff were also swell gentlemen and also very helpful. Even the front desk staff were just great and helpful to any needs. Negatives, and maybe this is unnecessarily critical - it’s nice there’s a beach, but of all the north side water, the ocean there is kinda meh. Of course they can’t control the ocean life, but just South of the hotel, there’s great areas to snorkel with a lot of ocean life. We normally stay at Hotel B, but chose Westin because it’s child friendly compared to B’s adult only hotel. Another criticism, and it’s minor, but the kitchen was kinda strict on rules. So when we wanted to order to-go food for our child for a day trip, there’s no to-go boxes and aluminum foil was a $5 charge. One more thing- it was kind of a bummer there were so many intoxicated guests, but no one can control grown adults bad-decision making. It’s Mexico and everyone is on vacation, but geez take it down a notch and leave that negativity at home. For what it’s worth, we still think it was great.

Relaxing, wonderful service. Snorkeling was wonderful lots of fish to see. Food was good.

Over priced for no amenities, only thing they offer is reused snorkel masks. Watered down drinks. Extra charges on my account throughout the whole stay. Room was dirty and no washcloths My room phone didn’t work at all. Kept having to go downstairs for everything. Everything from room service was cold. Beautiful views of the ocean but disappointing for an all inclusive. Nothing to do but sit by the pool or the beach. Food was terrible. They did upscale but there wasn’t anything good about the food. Even ordered a burger and it was raw in the middle after asking for it well done.

The staff make the Westin an amazing place to stay! We have stayed at the Westin Cozumel

This place is awesome. Great food excellent service clean nice beach. I will be back

Very nice staff, food was great, rooms were very comfortable.

It's just private and we felt safe.

The staff at the Westin is amazing. Every room has amazing ocean views and the snorkeling is wonderful.,

We love the Westin Cozumel. We go every year and absolutely enjoy it every single time. Thanks for always treating us like family.

The Westins breakfast buffet was great and had a wide variety of hot and cold selections including an omelette bar, continental type selections, and most other common breakfast selections as well as a few types local culinary specialties

All wonderful stafd was very kind and friendly, food not that good, in the restaurant but buffet breakfast was good

Absolutely beautiful property, amazing snorkeling and swimming right out front. All rooms have an ocean view which is gorgeous! Away from the hustle, but a close taxi ride if you want to go into town. Hotel is beautiful, beds comfortable and spacious rooms. Wish they had some entertainment at night it was a bit sleepy.

Great property on the water. All rooms face the water. It's what I would expect for a Marriott Westin. Great staff, clean property, gorgeous views. The food was a little redundant but of good quality. Would definitely recommend for families.

We have a great time , hotel staff it’s absolutely fantastic.