Dear Mr. Harry I.U., Thank you for taking the time to write a review and share your experience with us. We understand the inconvenience you experienced, particularly regarding the car noise, the musty smell in the bathroom, and the uncomfortable air conditioning. We apologize for the inconvenience caused during your stay. We have taken your feedback into consideration and will contact the relevant teams immediately, specifically to check the condition of the air conditioning and the bathroom, and to find ways to reduce noise from the surrounding area of the hotel. Thank you for your feedback. We will use this information in our evaluations to improve guest comfort in the future. Sincerely, The Management Team, Begisar Hotel, Surabaya