Overall Ratings & Reviews Bella Hotel Surabaya

The front office staff at Bella Hotel never fails to welcome us and leave us with the best impression every time we visit. This simple yet luxurious hotel is a testament to the excellent service provided by its staff. The hotel is clean, comfortable, and pleasant. We will always visit whenever we return to Surabaya.

Very good. Friendly service. Clean.

The staff is friendly, it doesn't smell, the room is spacious and clean, the bathroom is clean, all the facilities are working well. Next time I go to Surabaya, it will be another choice, God willing.

The people are friendly and nice, the place is also quiet, not noisy and it was very satisfying to stay there for 5 days, thank you all

The room had no sunlight and smelled damp.

Friendly service, all facilities are functioning

Overall it's good, but the wifi is 0 and the network is also bad, so it can't work.

Response from the receptionist is fast Always helps guests Already booked a room in the system can not be canceled but the hotel helped finally in the system can refund Thanks to the hotel The hotel is nice not noisy Cleanliness is quite good Room is quite spacious Just ask for some white lighting so it is not dim Can be seen if you want to use powder etc. Others are ok

very comfortable... the receptionist is also very friendly the room is comfortable, king coil bed. there is a wardrobe, the room has many glass walls, I like it. AC, normal hot water. don't know why but it feels comfortable, my child can sleep soundly. considering he has to prepare for the tournament. JD is highly recommended, the price I got was 210k. very cheap with these facilities. don't hesitate if you want to book ☺️

All that I met in this building were only 1 security guy, one receptionist, and 1 cleaning service. Didn't meet any other guess.

Good service, comfortable place

Nice and comfortable, it's just that the bed and sofa need to be fixed again, because some parts are not neat, but overall it's good👍🏻

The hotel staff was friendly, helpful, we managed to get a room with a broken TV screen. Then we were told to choose an available room for us to stay overnight. It was quite good for a transit place, the room was clean.

During my stay at the hotel, this time I had to buy coffee and tea at the hotel, and there was no soap or shampoo. It's strange that the hotel sells shampoo, soap, toothpaste. The room is not clean, the noise from the next room can still be heard. This hotel is not in line with the price offered. For that price, the facilities are like a jasmine hotel.

Good hotel and recommended to stay. Room and toilet area cleanliness can be improved. Parking can be facilitated again for those who bring vehicles like me.

Convenience and friendliness. Clean rooms.

Comfortable, for sudden search for temporary accommodation to avoid traffic jams, I think it's better to go to Bella Hotel. All staff are friendly for comfortable rooms at that price. Thank you.

Comfortable and calm atmosphere, recommended.

Why do we need a deposit? We rarely hold cash. Isn't our reputation already reflected in the travel app account?

The cleanliness of the hotel is not well taken care of, lots of small insects appear, entering the shophouse area and being charged a parking fee of 10 thousand per entry