eL Hotel Jakarta

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Overall Ratings & Reviews eL Hotel Jakarta

Traveloka (12.376)
Other sources (298)
8,3
Very Good
From 12.376 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,3

Meal

8,2

Location

8,5

Service and Facilites

8,3

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Staff Friendliness (226)
Bedroom (222)
Ambiance (204)
Room Space (200)
Taste (200)
Accessibility (193)
Bathroom (192)
Variety (189)
Family Friendly (182)
Hotel Area (180)
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Traveler Reviews eL Hotel Jakarta

Number of reviews per page
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40
Customer reviews
J***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Been here lots of times & always good! 👌
1 people find it helpful
D***n
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
I am a regular here since 2022. Let my stars speak for themselves.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your continued trust and loyalty since 2022. Your consistent support means a great deal to us, and we are truly honored to have welcomed you back time and time again. Your stars speak volumes, and we sincerely appreciate your confidence in our team and services. We remain committed to providing a comfortable and memorable experience on every visit. We look forward to welcoming you back again soon. Warm Regards, Team éL Hotel Jakarta
J***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
The hotel's location is very strategic. The hotel is comfortable, and the staff is very friendly and helpful. I will definitely stay here again in the future.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We are delighted to hear that you enjoyed our excellent location, comfortable stay, and the friendliness and assistance our team provided. Such positive reviews motivate us to continue providing the best service to all our guests. We appreciate your trust and sincerely hope to welcome you back to él hotel Jakarta in the future. Sincerely, The él hotel Jakarta Team
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The other room also provided a pleasant stay. The service was excellent, especially from Ka Lintang at the front office, who was friendly, responsive, and helpful throughout our stay. The check-in process was comfortable, and the service truly made guests feel cared for. The room was also clean, comfortable, and fragrant, making it perfect for a peaceful rest. Overall, I'm satisfied with the service and hospitality from EL Hotel ❤️
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Accommodation's Reply
03 Jun 2026
Dear valued guest, thank you for your kind and positive feedback. We are very happy to hear that you had another enjoyable time at our hotel. We are also delighted to hear that you were satisfied with the service provided by Mr. Lintang at the front desk. Our friendly and passionate staff are dedicated to providing the best service, striving to ensure that every guest has a comfortable and satisfying stay from check-in throughout their entire visit. It is also a great pleasure that the cleanliness of the rooms, amenities, and the space met your expectations for a relaxing rest. Your valuable feedback motivates all our staff to provide the best service and hospitality. Thank you for trusting and choosing El Hotel Jakarta. We look forward to seeing you again on your next visit. Sincerely, The Staff of El Hotel Jakarta
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
⭐⭐⭐⭐⭐ Staying at EL Hotel was a very pleasant experience. The service was excellent, especially from Ka Lintang at the front office who was friendly, helpful, and provided the best service during check-in and when needed assistance. The room was also very clean, fragrant, and comfortable to rest in. However, a little input for the restaurant area during breakfast because it looked quite hectic. Some of the food was out of stock and the refill took quite a long time. In addition, the bowl for porridge was also out of stock and had not been immediately checked for refills. Hopefully in the future it can be given more attention so that the stay experience is even more perfect. Overall, the stay experience remains satisfying with excellent staff service. Hopefully in the future the quality of service in the restaurant area can be further improved so that the guest experience is even more perfect.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at El Jakarta Hotel and for giving us an excellent rating. We are delighted to hear that you were satisfied with the comfort of your room and the service from Ms. Lintang at the reception desk. We will forward your compliments to the relevant staff to express our gratitude for their dedication to providing the best service to all guests. Furthermore, we appreciate your feedback regarding the breakfast at the restaurant. We apologize for the inconvenience, particularly the long wait for food replenishment and the occasional shortage of cutlery. This feedback is very valuable and we have forwarded it to the relevant team for consideration and evaluation to improve the quality of our service in the future. We appreciate your trust and are pleased to know that your overall stay was satisfactory. We hope to welcome you back to El Jakarta Hotel again and provide you with an even better experience next time. Sincerely, The El Jakarta Hotel Team
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d***n
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Friendly service and clean. The only downside is the divan bed.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for choosing El Jakarta Hotel and for taking the time to share your review of your stay. We are delighted to hear that you were impressed with our friendly service and cleanliness. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue providing the best service. We also appreciate your feedback regarding the sofa bed. This suggestion is invaluable to us and will be used in our evaluation process to improve the quality of our facilities and guest comfort in the future. We hope to welcome you back to El Jakarta Hotel again in the future. Sincerely, The El Jakarta Hotel Team
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
We hope the service continues to improve to become even better. Thanks.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your review and support of El Jakarta Hotel. We greatly appreciate your compliments and suggestions. Such feedback is a great encouragement to our entire team in improving the quality of our service and providing a better stay experience for all our guests. We are committed to continuous improvement and development to deliver the best service every time you visit. Thank you for your trust. We hope to welcome you back to El Jakarta Hotel soon. Sincerely, The El Jakarta Hotel Team
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arizky v.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
This staycation at this hotel was even better than the previous one. I've stayed here three times, and yesterday was even better than the previous one. The breakfast was varied, delicious, and had bolder flavors. The room was tidy, the air conditioning was cool, the bathroom was clean, and the pool and surrounding area were clean. Thank you to the entire management of EL Hotel Kelapa Gading.
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Accommodation's Reply
03 Jun 2026
Dear Mr. Arizki, Thank you for choosing El Jakarta Hotel once again for your stay and thank you for taking the time to write this positive review. We are delighted to hear that your stay this time was even better than previous ones. We are pleased to see improvements that loyal guests like you can experience firsthand. Your compliments regarding the variety and taste of the breakfast, the cleanliness of the room, the comfort of the air conditioning, the cleanliness of the bathroom, and the pool area will be shared with our entire team. Such positive feedback encourages us to maintain and further improve the quality of our services and facilities. Thank you for your trust in us throughout your three previous stays. We hope to welcome you back again for an even more memorable stay in the future. Sincerely, The El Jakarta Hotel Team
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dian o.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
I'm used to staying here, it's the most comfortable and the food is really delicious.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your review and for your continued trust in él hotel Jakarta as your accommodation. We are delighted to know that you feel comfortable each time you stay with us and enjoy the food we serve. Your support and appreciation motivate our entire team to continue striving to provide the best service and experience. We look forward to welcoming you back to él hotel Jakarta on your next visit. Sincerely, The él hotel Jakarta Team
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Awesome.. Highly recommended for a family trip to Jakarta Ancol
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your positive review and recommendations about él Jakarta Hotel. We are delighted to hear that you and your family enjoyed your stay. It is an honor for us to be recommended as a family travel destination in the Jakarta and Ancol area. We look forward to welcoming you and your family back to create even more memorable moments at él Jakarta Hotel. Sincerely, The él Jakarta Hotel Team
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Fany N. J.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Everything was good, but if I may suggest improving the food, it was already delicious. But if it was further improved, it would be even better. So far, the hotel, location, facilities, and service are excellent, 5 stars.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We are delighted to hear that you were satisfied with the location, facilities, and service from our team. Your compliments and positive rating motivate us to continue providing the best possible experience for all our guests. We also appreciate your feedback regarding the quality of our food. We are pleased to know that the food we served met your expectations, and we will discuss your suggestions with the relevant team for further improvements to the taste. Thank you for your trust and rating. We hope to welcome you back to él hotel Jakarta again in the future. Sincerely, The él hotel Jakarta Team
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M***o
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Convenient location, EV charger available, ample parking
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to review your stay at él hotel Jakarta. We are delighted to hear that you appreciated our convenient location, the availability of electric vehicle charging stations, and ample parking. We strive to provide all our guests with comfortable and convenient amenities throughout their stay. Thank you for your compliments. We hope to welcome you back to él hotel Jakarta in the future. Sincerely, The él hotel Jakarta Team
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sarah a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
I stay here very often, the service is friendly, the food is delicious, the rooms are spacious and clean, I will never get bored staying here.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your trust and loyalty in choosing él hotel Jakarta as your accommodation repeatedly. We are delighted to know that you always enjoy your stay with us, from our friendly service and delicious food to our spacious and clean rooms. Your continued satisfaction with él hotel Jakarta is a deeply meaningful thank you to our entire team. Such positive compliments motivate us to maintain the quality of our service and provide the best possible experience on every visit. We look forward to welcoming you again to él hotel Jakarta. Sincerely, The él hotel Jakarta Team
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Hello everyone, my experience during my stay at El Hotel was very satisfying, the room was spacious and comfortable, the staff was friendly, the food was varied and delicious, and the access to the surrounding area was safe from traffic jams. Ambiance/Facilities: [complete facilities, only provided for 1 person, if you are in a group you need to bring other preparations such as toothbrushes Food: breakfast menu is quite complete Staff Assistance: friendly staff Highlights: not a traffic jam area, so it is still safe to go anywhere Price: affordable price with the facilities provided Location: strategic, 7 minutes from Kelapa Gading Mall
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We are delighted to hear that you were satisfied with your stay and enjoyed the comfort of the spacious rooms, the friendly staff, the varied breakfast menu, and the convenient location. We are also pleased to know that your feedback aligns with the facilities and services we provide. Thank you very much for your comment regarding the completeness of the in-room amenities. We greatly appreciate this feedback and will use it in our evaluations to improve the quality of our service and comfort for all our guests. We also greatly appreciate your compliments on the atmosphere, facilities, reasonable prices, and the hotel's location near various tourist attractions in the Kelapa Gading area. We hope to welcome you back to él hotel Jakarta in the future. Sincerely, The él hotel Jakarta Team
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Surprisingly, everything was really nice and the room was super clean and the bed was soft, the AC was really cold.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your kind and impressive review. We are delighted to hear that you enjoyed your stay with us, from the delicious food and clean rooms to the comfortable beds and cool air conditioning. Such reviews are a great inspiration to our entire team to maintain the highest quality service, facilities, and experience for all guests staying at él hotel Jakarta. Thank you for your trust. We hope to welcome you back for another equally memorable stay in the future. Sincerely, The él hotel Jakarta Team
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B***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly, the rooms were clean, the service was excellent, the swimming pool was spacious, and the breakfast had a variety of dishes. Thank you, El Hotel.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the services we provided during your stay. We are also pleased that you enjoyed our large swimming pool and the diverse breakfast menu we offered. Your compliments and support motivate our entire team to strive to provide the best service and create memorable stays for all our guests. Thank you for choosing él hotel Jakarta. We hope to welcome you back on your next stay. Sincerely, The él hotel Jakarta Team
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Adhy S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel is very clean and comfortable, when there is a request from a customer, the staff immediately follows up.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at él Hotel Jakarta. We are delighted that you were impressed with the cleanliness of the hotel and the service from our team. Our staff's prompt response to all your requests is a source of pride and motivates us to continue providing the best service. Thank you for your appreciation and trust in él Hotel Jakarta. We hope to welcome you again in the future. Sincerely, The él Hotel Jakarta Team
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F***n
icon-origin-TRAVELOKA
6,4
/10
Reviewed 4 week(s) ago
I booked for two adults and one child, but I only got two towels, and additional towels were charged, even though I'd already noted there were children. The hallway smelled like an old, hot house. The balcony was also incredibly dirty.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We apologize for any inconvenience you experienced during your stay with your family. We understand your disappointment regarding the limited number of towels provided in the room and the policy for additional towels, which did not meet your expectations, especially since the number of guests was communicated in advance. We are also saddened by the uncomfortable conditions in the hallway due to the odor and temperature, and the substandard cleanliness of the balcony area. We have forwarded your feedback to the relevant team for evaluation and improvement to continuously enhance the quality of our facilities and guest comfort. Thank you for your feedback; such information is invaluable in helping us improve the quality of our service and accommodations in the future. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better experience next time. Sincerely, The él hotel Jakarta Team
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Enjoyed my staycation at El Hotel. I brought my family from Medan to stay at El Hotel Kelapa Gading because of the cleanliness, friendliness of the security, receptionists, and other staff, the comprehensive breakfast, and delicious food. Recommended! Just a suggestion: keep the pool clean, and especially for those swimming, it's recommended to wear swimwear. Thanks in advance.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for choosing él hotel Jakarta for your family vacation and thank you for taking the time to share your experience. We are delighted to hear that you and your family enjoyed your stay with us. From the cleanliness of the hotel, the friendliness of the security staff, reception staff, and other personnel, to the variety and taste of the breakfast menu, your compliments and suggestions motivate our entire team to continue striving to provide the best service. We appreciate your suggestions regarding the cleanliness of the swimming pool and the appropriate attire. We deeply appreciate your feedback and will take it into consideration for improvements to ensure all guests have a comfortable, clean, and safe experience using the swimming pool. Thank you for your trust in él hotel Jakarta. We hope to welcome you and your family back again on your next stay. Sincerely, The él hotel Jakarta Team
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A***g
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Thank you to the El Royal waiter who was kind and friendly.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your review and compliments. We are delighted to hear that you were impressed with the warmth and sincere service from our team. Serving with heart is our commitment to creating memorable stay experiences for all our guests. Thank you for trusting él hotel Jakarta. We hope to welcome you back on your next stay and provide you with a similarly impressive experience. Sincerely, The él hotel Jakarta Team
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Number of reviews per page
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