Traveloka (9.011)
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8,4
Very Good
From 9.011 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,4
Meal
8,3
Location
8,5
Service and Facilites
8,4
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Staff Friendliness (131)
Bedroom (128)
Ambiance (119)
Room Space (117)
Taste (113)
Accessibility (112)
Bathroom (111)
Variety (105)
Family Friendly (104)
Hotel Area (99)
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Traveler Reviews eL Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
is
ika s. s.
Staycation
8,8
/10
Reviewed 2 hour(s) ago
Nice hotel, located in the city, very close to the highway, mall, shopping center, and has good facility.
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S***y
10,0
/10
Reviewed 6 day(s) ago
Very good and friendly staff. Good and variety in breakfast. Shuttle bus to airport.
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F.
Fitriyani ..
8,5
/10
Reviewed 6 day(s) ago
The breakfast was delicious.
The service was also good.
The location is a bit tucked away, but it's okay. There are lots of Gojek and Maxim drivers ready to pick up and drop off.
Furthermore, the hotel name is the same as my nephew's, so I was happy to receive the hotel name.
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1 people find it helpful
G***t
Staycation
8,8
/10
Reviewed 6 day(s) ago
Friendly staff, delicious and varied breakfast
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A***t
Staycation
10,0
/10
Reviewed 2 week(s) ago
The staff are friendly, the security at the front of the hotel is quick to offer assistance with carrying luggage and also when checking out.
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Accommodation's Reply
12 Aug 2025
Dear Guest, Warm greetings from él hotel Jakarta Kelapa Gading. Thank you for your positive review. We are delighted to hear that the friendliness of our team, including the readiness of our security guards to assist guests, left a good impression on you. We look forward to welcoming you back for another equally pleasant stay. Sincerely, Lenni Apriyanti, General Manager
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A***i
10,0
/10
Reviewed 2 week(s) ago
Comfortable to be a family subscription
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Accommodation's Reply
12 Aug 2025
Dear Guest, Thank you for trusting our hotel as your family's accommodation. We are pleased to know that you enjoyed your stay at el hotel Jakarta Kelapa Gading and have become a regular guest. We hope we can continue to provide you with a memorable experience on your next visit. Sincerely, Lenni Apriyanti, General Manager
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GO
GUSTAM O.
10,0
/10
Reviewed 3 week(s) ago
Good hotel for family and great breakfast
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Accommodation's Reply
12 Aug 2025
Dear Mr. Gustam,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Lenni Apriyanti.
General Manager.
B***n
10,0
/10
Reviewed 3 week(s) ago
This hotel is superb, very recommended hotel. For suggestion, the suite room suggest having simple cooking appliances for guest, this is very helpful to be able to cook simple food. Thank you and keep up the good work.
1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Valued Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and truly appreciate your kind recommendation. Your suggestion regarding cooking appliances in the suite room is well noted and will be considered as we strive to enhance guest comfort.
We hope to see you again very soon.
Sincerely,
Lenni Apriyanti
General Manager.
Anna F.
Staycation
10,0
/10
Reviewed 3 week(s) ago
Always a regular here, the room is comfortable, I took the family suite... the service is friendly, the food is also delicious... in short, it is recommended 🫰👌
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2 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Ms. Anna, Thank you for being a loyal guest at el hotel Jakarta Kelapa Gading. We are delighted to hear that you enjoyed the comfort of our Family Suite, the friendly service from our team, and the cuisine we serve. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. Sincerely, Lenni Apriyanti, General Manager
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RR
Regi R.
10,0
/10
Reviewed 4 week(s) ago
Very comfortable for a staycation with family
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Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your positive review of your stay. We are delighted to hear that él Hotel Jakarta was a comfortable choice for a family staycation. Our guests' comfort and well-being are our priority. We look forward to welcoming you back soon. Sincerely, Lenni Apriyanti, General Manager
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R***i
10,0
/10
Reviewed 4 week(s) ago
Very comfortable for staycation
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Accommodation's Reply
01 Aug 2025
Dear Guest, We are delighted to hear that you enjoyed your staycation at él Hotel Jakarta. We look forward to welcoming you back in the future. Best regards, Lenni Apriyanti, General Manager
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B***y
8,5
/10
Reviewed 4 week(s) ago
The food at Hotel El is very varied and of course delicious. The cleanliness and friendliness of the staff are also among the best in the Kelapa Gading area.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for your positive review of él hotel Jakarta. We are delighted to learn that you enjoyed our varied menu and the delicious food. Your appreciation for the cleanliness of the hotel and the friendliness of our staff also motivates us to continue providing the best service, especially in the Kelapa Gading area. We look forward to your next visit in the near future. Sincerely, Lenni Apriyanti, General Manager
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S***n
Leisure
8,8
/10
Reviewed 4 week(s) ago
very impressive but the wifi is not good
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for your positive review and appreciation of your stay at our hotel. We apologize for any inconvenience related to the Wi-Fi connection. We will immediately evaluate and address this issue to improve guest comfort in the future. We look forward to your next visit with even better service. Sincerely, Lenni Apriyanti, General Manager.
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M***o
10,0
/10
Reviewed 4 week(s) ago
Very pleasant, the room is clean, comfortable, friendly service.
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Vica R.
Business
10,0
/10
Reviewed 4 week(s) ago
Clean rooms, friendly staff and varied food
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for sharing your pleasant experience during your stay at él hotel Jakarta. We are delighted to hear that you were satisfied with the cleanliness of your room, the friendliness of our staff, and the variety of food we serve. We hope your next visit will be as memorable as possible. See you again soon! Sincerely, Lenni Apriyanti, General Manager.
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I***a
9,7
/10
Reviewed 4 week(s) ago
The staff is friendly, the rooms are clean and tidy, the breakfast menu is varied and delicious.
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Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for sharing your pleasant experience during your stay at él hotel Jakarta. We are delighted to hear that you were satisfied with the cleanliness of your room, the friendliness of our staff, and the variety of food we serve. We hope your next visit will be as memorable as possible. See you again soon! Sincerely, Lenni Apriyanti, General Manager
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AG
Andria G.
9,4
/10
Reviewed 5 week(s) ago
Very nice, tasty food, cozy, great atmosphere
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Accommodation's Reply
29 Jul 2025
Dear Valued Guest,
We’re thrilled to know you enjoyed the cozy ambiance, delicious food, and overall atmosphere at éL Hotel Jakarta. Your satisfaction is our motivation!
We look forward to welcoming you back soon.
Warm regards,
Lenni Apriyanti
General Manager
HS
Hendro S.
9,7
/10
Reviewed 5 week(s) ago
Friendly staff, just a walk away from Lotte Supermarket and another step to MoI Plaza.
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Accommodation's Reply
04 Aug 2025
Dear Mr. Hendro,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay—especially our friendly staff and strategic location near Lotte Supermarket and Mall of Indonesia. We hope to see you again very soon.
Sincerely,
Lenni Apriyanti
General Manager.
I***h
Staycation
9,7
/10
Reviewed 5 week(s) ago
The staff is very friendly, the hotel is nice, the only thing lacking is the room because for this price with a small room size, it is too expensive in my opinion, and the view is also lacking because it is blocked by a wall.
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Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for taking the time to review our hotel. We are sorry to hear that you were dissatisfied with the room size and view. Your feedback is very valuable for us in improving our services and facilities in the future. We hope to have the opportunity to provide you with a better stay experience like the many other guests who have enjoyed at our hotel. Sincerely, Lenni Apriyanti, General Manager
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M***m
Business
10,0
/10
Reviewed 5 week(s) ago
Good service, clean and friendly rooms
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for your positive review of our hotel! We are glad you enjoyed your stay and look forward to welcoming you back soon. Best regards, Lenni Apriyanti, General Manager
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Number of reviews per page
20
40
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