Have a great day! Thank you for choosing to stay with us and for taking the time to write a positive review. We are delighted to hear that you were impressed with our staff's service and the easy and quick check-in and check-out process. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Agus Suhendro, Front Office Manager

Have a wonderful day! Thank you for your review and appreciation of Grand Darmo Suite. We are delighted to hear that you were impressed with our friendly staff, the spacious comfort of the room, the beautiful views, and the amenities we provided during your stay. We appreciate the hotel's location opposite Taman Bungkul, which enhanced your convenience and experience in Surabaya. Your well wishes and support mean a great deal to us as we continue to improve and provide the best service to all our guests. We hope to welcome you back to Grand Darmo Suite next time. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for taking the time to review and provide feedback. We appreciate your comments regarding the atmosphere of our hotel. We are committed to maintaining and improving our facilities to enhance comfort and provide a better experience for all our guests. We are delighted to hear that you felt very comfortable during your stay with us. Your feedback is important to us and encourages us to continue developing and providing the best service. We hope to welcome you back again in the future for an even better experience. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for taking the time to provide us with a review and feedback. We apologize for the air conditioning and TV issues you experienced during your stay. We have taken your feedback into consideration and promptly investigated and repaired them to ensure the comfort of all our guests. We are pleased to hear that you enjoyed the spacious and family-friendly rooms, as well as the excellent service from our team. We hope this positive experience contributes to a more pleasant stay with us in the future. Thank you for your trust, and we look forward to welcoming you back again with even better service. Sincerely, Agus Suhendro, Front Office Manager

Have a wonderful day! Thank you for choosing our hotel as your vacation destination once again. We are happy and proud that you have stayed with us twice and provided such valuable feedback. Your trust and satisfaction are the greatest driving force for our entire team in continuing to provide the best possible stay experience. We hope to welcome you back again on your next visit for an even better experience. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your review. We are delighted to hear that our hotel's location, surrounded by a variety of restaurants and close to Bangul National Park, provided you with a convenient and memorable experience during your stay. We hope this excellent and convenient location was one of the reasons you returned to stay with us in the future. Sincerely, Agus Suhendro, Front Office Manager

Amazing day, Thank you for taking the time to share your positive experience with us. We are delighted to know that our staff’s friendliness and the smooth check-in process left a great impression on you, even though the reservation was made through a third-party platform. Your kind words and appreciation mean a lot to our team and motivate us to continue delivering excellent service to every guest. We truly appreciate your support and look forward to welcoming you again in the near future. Best regards, Agus Suhendro Front Office Manager

Have a wonderful day! Thank you for your trust and loyalty in choosing Grand Darmo Hotel as your family's accommodation. We are delighted to hear that our location, close to Surabaya's food hub and the Darmo CFD area, provided convenience during your visit. We greatly appreciate your feedback regarding the condition of the bathroom and some areas of the floor. This is something our team will immediately address to improve and enhance the quality of our facilities, ensuring all guests enjoy complete comfort. Thank you for your support and enthusiasm for Grand Darmo Hotel. We hope to provide you with an even better and more memorable experience on your next visit. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for taking the time to leave us a wonderful review. We are delighted to know that the friendliness of our staff and the deliciousness of our food provided a memorable experience during your stay. We will share your compliments with the entire team to inspire us to continue providing the best and highest quality service to all our guests. We hope to welcome you back again in the future. Sincerely, Agus Suhendro, Front Office Manager

We hope you have a great day. Thank you for taking the time to provide us with feedback. We apologize for the unpleasant experience regarding the variety of menu items and food availability during your stay. Your feedback is very important to us, especially regarding increasing food variety so that guests staying longer can still have a satisfying dining experience. We will review this with our restaurant team to ensure that food replenishment can be done quickly and efficiently. We greatly appreciate your feedback, which is part of our ongoing efforts to improve the quality of our service and facilities. We hope to welcome you back again in the future with a better experience. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you back again soon. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your review and feedback. We greatly appreciate your concern regarding the valet parking service. We apologize for any inconvenience, especially if your waiting time was longer when the hotel parking lot was full. For your information, in some cases, we have reserved parking spaces for the convenience and safety of all guests' vehicles. However, we will continue to evaluate our service processes to ensure they are more efficient in the future. We appreciate your other compliments and hope to welcome you again. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your comfortable stay and appreciated our hotel's excellent location. Your feedback encourages our entire team to continue providing the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager

Amazing day, Thank you for sharing your positive review. We are delighted to know that you enjoyed our strategic location, especially with the variety of culinary options available nearby. Indeed, the Car Free Day at Taman Bungkul on Sunday mornings offers a vibrant atmosphere and a great selection of local food experiences. Your kind feedback is truly appreciated and motivates us to continuously deliver excellent service. We look forward to welcoming you again in the near future. Best regards, Agus Suhendro Front Office Manager

It was a wonderful day! Thank you for your review and feedback. We apologize for any inconvenience, particularly regarding access to the hotel by car on Sunday morning. Please note that road closures are part of a car-free day initiative in the area surrounding the hotel and will be in effect during specific times, which may impact access by car. However, our team is ready to assist all guests by suggesting alternative routes and providing assistance to ensure a comfortable arrival at the hotel. We greatly appreciate your understanding, and we will strive to provide the best service on every future occasion. We hope to welcome you back for your next stay. Sincerely, Agus Suhendro, Front Office Manager

Have a wonderful day! Thank you for leaving a positive review. We are glad to hear that you were satisfied with the friendly staff and the spacious, clean room. However, we sincerely apologize for the inconvenience caused by the air conditioner not cooling immediately upon turning it on. We have taken your feedback into account and will use it as a reference to improve all in-room amenities so they function at their optimal level. Thank you for your valuable feedback, and we will strive to provide even more satisfying service on your next visit. Thank you. Sincerely, Agus Suhendro, Head of the Front Desk

Have a great day! Thank you for your review. We are delighted to hear that you were impressed with the cleanliness of the room and the service we provided. Your compliments encourage our team to continue striving to improve the quality of our products and services. We hope to welcome you back again for an even better experience on your next stay. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your kind review and for choosing our hotel as your first choice when visiting Surabaya. We are delighted that you were impressed with the friendliness of our staff and the hotel's location near various public amenities and restaurants. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager

Hello, thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the unsatisfactory air conditioning in your room. We appreciate your understanding as our team assisted you in moving to another room to resolve the issue. We prioritize ensuring all in-room amenities are functioning correctly before guests use them. Your feedback is very important to us as it helps us improve the quality of our service in the future. We hope to welcome you back again with an even better experience next time. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed our friendly staff, easy access to a wide variety of food, and the live music atmosphere. We also appreciate the information you shared about getting around the city center, which will be very helpful for other guests. Your compliments motivate our entire team to continue providing the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager