Grand Darmo Suite by AMITHYA

Explore Grand Darmo Suite by AMITHYA

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11.385)
Other sources (55)
8,4
Very Good
From 11.385 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,7

Service and Facilites

8,4

People often mention about Grand Darmo Suite by AMITHYA
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Room Space (265)
Staff Friendliness (258)
Bedroom (251)
Distance to City Center (239)
Surroundings (239)
Ambiance (225)
Bathroom (203)
Hotel Area (200)
Accessibility (198)
Family Friendly (173)
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Traveler Reviews Grand Darmo Suite by AMITHYA

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Customer reviews
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Evi S.
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8,5
/10
Reviewed 1 day(s) ago
The room is in an old building and the AC is hot.
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khusnul k.
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Staycation
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9,4
/10
Reviewed 2 day(s) ago
Much better than my previous staycation here. Hot water runs smoothly, the AC is cold, and the room is clean. But it's a shame the gym isn't very spacious. 🥲 I like GDS because the rooms are spacious and have a microwave. The twin beds are huge, and the pillows are also big. There's a pretty spacious children's playground near the pool. Oh yeah, when I requested a high floor, they gave me one, even though it wasn't that high. Thank you, great job! :)
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indra w.
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Leisure
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8,5
/10
Reviewed 3 day(s) ago
The staff is okay, the atmosphere is okay. The shower water isn't very hot.
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C***9
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8,2
/10
Reviewed 4 day(s) ago
The hotel staff is top-notch. However, if you have any special requests, please let us know in advance whether they're available or not, or if there's an overcharge.
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Atras A. F.
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Staycation
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8,5
/10
Reviewed 6 day(s) ago
I've stayed here several times in Surabaya, and it's always comfortable and peaceful. The food is varied and the surroundings are always clean.
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N***r
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Staycation
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8,5
/10
Reviewed 7 day(s) ago
It's on. Okay. Awesome. Recommended 👍
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d***i
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8,2
/10
Reviewed 1 week(s) ago
The hotel was overall good, the room was clean, comfortable, and the location was good. However, I was a little disappointed because I had requested a single bed from the start, but upon check-in I was given twin beds. Luckily, it was still usable, but hopefully, guest requests will be more considered in the future. Other than that, it was okay, and the staff was friendly. ⭐⭐⭐⭐
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W***o
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10,0
/10
Reviewed 1 week(s) ago
The hotel was very comfortable, with spacious rooms, a microwave, and a chiller, making it perfect for a Saturday night stay. There's live music in front of the hotel, reportedly every Saturday and Sunday night. I'll definitely stay here again next time I'm in Surabaya.
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1 people find it helpful
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Nur N.
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Transit
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9,4
/10
Reviewed 1 week(s) ago
The best, really. If I ever go to Surabaya again, I'll definitely come back here.
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L***a
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Staycation
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9,4
/10
Reviewed 2 week(s) ago
Really like the room facilities because it has a microwave.
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Accommodation's Reply
13 Jun 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed the amenities in our room, especially the microwave, which added to your convenience during your stay. Your feedback and compliments encourage us to strive to provide the best service and facilities to all our guests. We hope to welcome you back again and provide you with a similarly memorable stay in the future. Sincerely, Agus Suhendro, Front Office Manager
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I***i
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Business
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6,5
/10
Reviewed 2 week(s) ago
An executive room, but very basic. Small, not spacious, hot. No soap. Dirty sheets.
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Accommodation's Reply
13 Jun 2026
We hope you have a great day. Thank you for taking the time to provide us with a review and feedback. We apologize that your stay did not meet your expectations, particularly regarding room size, comfortable room temperature, amenities, and the cleanliness of the linens. This certainly does not reflect the standards of service we strive to provide to all our guests. We have forwarded your feedback to the relevant team for immediate evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback, as it helps us improve the quality of our service and facilities. We hope to welcome you back again and provide you with a better stay next time. Sincerely, Agus Suhendro, Front Office Manager
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Helen S.
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
It was a great experience and hospitality. It's close to many public areas and malls. The pool is comfy and clean. The food is amazing. Thank you for the great service.
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Amazing day, Thank you for sharing your wonderful review with us. We are delighted to know that you had a great experience and enjoyed our hospitality. It is also pleasing to hear that our convenient location, comfortable and clean swimming pool, delicious food, and the service provided by our team contributed to a memorable stay. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering excellent service to all our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Best Regards, Agus Suhendro Front Office Manager
Trinindya A. S.
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10,0
/10
Reviewed 2 week(s) ago
Let the stars answer. Awesome ⭐⭐⭐⭐⭐
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
Have a great day! Thank you for this short but meaningful review. We are delighted to hear that your experience with us was a five-star rating. Your support and appreciation motivate our entire team to continue striving for the best possible service. We hope to welcome you back again on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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F***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The breakfast is all delicious, you must come here.
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
Have a great day! Thank you for your wonderful review. We are delighted to hear that you enjoyed our breakfast and provided us with such positive feedback. Your comments are an encouragement to our team, especially the food and beverage team, in continuing to maintain the quality of our food and service. We hope to welcome you back again and provide you with a similarly memorable stay on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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F***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Great, strategic location in front of Bungkul Park. Unfortunately, parking is limited.
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
Have a wonderful day! Thank you for taking the time to write a review. We are delighted that you were impressed with the hotel's location, especially its proximity to Bangul National Park and surrounding attractions. We appreciate your feedback regarding the limited parking space. We understand this may have affected your comfort during your stay, and we will take this feedback into consideration to improve the guest experience in the future. We hope to welcome you back again on your next stay and provide an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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Yudhi Y.
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8,8
/10
Reviewed 3 week(s) ago
The rooms are very comfortable, spacious, and clean. They're strategically located close to restaurants and hangouts.
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your stay and appreciated the spacious and clean room. We are also pleased that our hotel's location, close to various restaurants and entertainment options, added to your convenience. Your compliments motivate our entire team to strive for the best service and experience for all our guests. We hope to welcome you back again on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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R***y
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8,5
/10
Reviewed 3 week(s) ago
Hotel staff response was fast in the check-in process.
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you found our team's check-in process quick and responsive. Efficient and friendly service is one of our top priorities, ensuring every guest feels comfortable from the moment they arrive. We will share your compliments with the entire team to inspire us to continue striving for the best service. We hope to welcome you back on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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Rheza A. B.
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10,0
/10
Reviewed 3 week(s) ago
Highly recommended for families.
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Accommodation's Reply
13 Jun 2026
Have a wonderful day! Thank you for your review and feedback. We are honored to know that our hotel is a top choice for your family. The comfort and satisfaction of all our guests, including their families, is always our top priority. We appreciate your trust and hope to welcome you and your family back for another enjoyable stay in the future. Sincerely, Agus Suhendro, Front Office Manager
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H***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
My overall 3-night stay was good. The only downside was the bed. It was rather hard and not that bouncy.
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Accommodation's Reply
13 Jun 2026
Amazing day, Thank you for taking the time to share your feedback regarding your recent 3-night stay with us. We are pleased to know that your overall experience was good. However, we sincerely apologize that the bed comfort did not meet your expectations. We understand that mattress comfort plays an important role in ensuring a restful stay, and we regret any inconvenience this may have caused. Your feedback is highly appreciated and will be shared with the relevant team for further review and improvement. We hope to have the opportunity to welcome you back in the future with an even more comfortable experience. Best Regards, Agus Suhendro Front Office Manager
B***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Overall everything is great, only the taste of the food needs to be improved. The fried rice is too salty, the ice mix is bland, the meatballs are not chewy like regular meatballs, more like fritters.
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Accommodation's Reply
13 Jun 2026
Amazing day, Thank you for taking the time to share your feedback regarding your recent experience with us. We are glad to know that overall your stay was great. However, we sincerely apologize that the taste of our food did not meet your expectations. We regret that the fried rice was too salty, the ice mix felt bland, and the meatballs did not have the expected texture. Your detailed feedback is very valuable for us and has been shared with our Food & Beverage team for immediate review and improvement, as we continuously strive to enhance the quality and consistency of our dishes. We truly appreciate your comments and hope to have the opportunity to welcome you back again with a better dining experience in the future. Best Regards, Agus Suhendro Front Office Manager
Number of reviews per page
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