Grand Darmo Suite by AMITHYA

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Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11.711)
Other sources (55)
8,5
Very Good
From 11.711 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,8

Service and Facilites

8,4

People often mention about Grand Darmo Suite by AMITHYA
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Room Space (335)
Staff Friendliness (331)
Bedroom (319)
Surroundings (307)
Distance to City Center (305)
Ambiance (287)
Bathroom (261)
Accessibility (257)
Hotel Area (254)
Family Friendly (230)
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Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
T***y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 23 hour(s) ago
The room is spacious, clean, and comfortable. The staff was friendly and nice, but the food taste and variety are decent. Not bad but just okay. It's nice to stay at Grand Darmo Suite, because it is quite near to the food area in front of the hotel.
1 people find it helpful
Rizki A. S.
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Business
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9,1
/10
Reviewed 2 day(s) ago
Everything is okay, friendly staff, delicious food, strategic location too.
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n***a
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Staycation
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9,4
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the hotel is clean, the service is very good, in short, it will be a travel destination to stay in Surabaya.
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1 people find it helpful
Verified Traveler
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6,6
/10
Reviewed 6 day(s) ago
What was particularly unpleasant was the unclear placement of the air conditioner in the room. The cold area was only in front of the AC, while the bed area was extremely hot. It was very strange and uncomfortable. Likewise, when we requested a bed, it was replaced with a twin bed.
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Herliny M. R.
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Staycation
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9,0
/10
Reviewed 1 week(s) ago
The room was spacious, very satisfying, the bathroom was clean, but unfortunately the towels were dirty, had stains and smelled, and the curtains were also stained. Otherwise, it was great, the city view was great, but unfortunately there wasn't a balcony.
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N***n
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Business
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9,1
/10
Reviewed 1 week(s) ago
It's always a pleasure to stay at this hotel. The staff is friendly and the rooms are comfortable.
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1 people find it helpful
Verified Traveler
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Business
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10,0
/10
Reviewed 1 week(s) ago
Hotel staff are friendly and very helpful, stay here often.
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Dizar K.
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10,0
/10
Reviewed 2 week(s) ago
A comfortable and pleasant hotel. Ambiance/Facilities: The facilities and ambiance are comfortable and good. Food: Quite varied. Staff assistance: Good. Price: Affordable. Location: Very strategic.
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Accommodation's Reply
29 Oct 2026
We wish you a wonderful day, Mr. Dizar. Thank you for your positive review. We are delighted to hear that you enjoyed the comfortable amenities, diverse food options, excellent staff service, and prime location of the Grand Darmo Suite at a reasonable price. Your satisfaction motivates us to continue providing the best possible stay experience. We hope you will return to the Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager.
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M***d
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10,0
/10
Reviewed 2 week(s) ago
The hotel staff were friendly, very helpful, and very informative.
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Accommodation's Reply
29 Oct 2026
Have a wonderful day! Thank you for your compliments. We are delighted to hear that our staff provided friendly and informative service and were ready to assist you with any needs throughout your stay. We hope to welcome you back to the Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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Aurora S.
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7,2
/10
Reviewed 2 week(s) ago
It took so long to take out food, people thought I was eating there even though I was fasting because I was going to have surgery soon.
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2 people find it helpful
Accommodation's Reply
31 Oct 2026
We hope you have a wonderful day, Aurora. We apologize for any inconvenience you experienced, particularly regarding the timing of your takeout service. We understand this situation may have caused you inconvenience, especially since you needed service urgently for your upcoming surgery. We will forward this feedback to our Food and Beverage team for consideration and evaluation so that we can better serve and cater to our guests' needs in the future. We hope your surgery goes smoothly and that you stay healthy. Thank you for your feedback. Sincerely, Agus Suhendro, Front Office Manager
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Reza A. R.
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Staycation
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8,5
/10
Reviewed 2 week(s) ago
It was a nice, clean, and very comfortable stay. The rooms are spacious, too. It's well worth the price. All the staff are friendly and responsive.
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1 people find it helpful
Accommodation's Reply
27 Oct 2026
Mr. Reza, have a wonderful day. Thank you for your positive review! We are delighted to hear that you were satisfied with the clean, comfortable, and spacious room, and that you found the value for money excellent. Your compliments on our staff's kindness and passion are a driving force in our efforts to continue providing the best service. We look forward to seeing you again at Grand Darmo Suites. Sincerely, Agus Suhendro, Head of the Front Desk
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Zamrudi R.
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Business
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10,0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the hotel location is close to Bungkul Park, looking for dinner is also close.
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Accommodation's Reply
27 Oct 2026
We wish you a wonderful day, Samrudee. Thank you for your positive review. We are delighted to hear that you appreciated the friendliness of our staff and the excellent location of Grand Darmo Suites, close to Bangul Park and a variety of restaurants for dinner. We hope to welcome you back again. Sincerely, Agus Suhendro, Front Office Manager.
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abagus w.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
A comfortable hotel for WFA and nearby travel. Fast Wi-Fi.
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Accommodation's Reply
27 Oct 2026
What a wonderful day, Mr. Bagus! Thank you for your positive review! We are delighted to hear that the Grand Darmo Suite was a convenient choice for working from anywhere (WFA) with its fast Wi-Fi connectivity and convenient location for exploring the surrounding attractions. We look forward to welcoming you back again. Sincerely, Agus Suhendro, Front Office Manager
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Dyan B.
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Staycation
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8,5
/10
Reviewed 3 week(s) ago
I've stayed here twice. The staff is incredibly friendly, the service is excellent, and it's close to Bungkul Park, making it easy to find food. I've become a regular when I'm in Surabaya. Keep up the good work, everyone.
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Accommodation's Reply
27 Oct 2026
We wish you a wonderful day, Dayan. Thank you for choosing Grand Darmo Suite as your accommodation. We are delighted that you are a regular customer whenever you visit Surabaya. Your compliments on the friendliness, service, and excellent location of our staff mean a great deal to our team. Thank you for your well wishes and support. We hope to always provide you with the best possible stay experience. We look forward to seeing you again next time. Sincerely, Agus Suhendro, Front Office Manager
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Achmad H. B.
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9,1
/10
Reviewed 3 week(s) ago
The hotel is close to the city center, very strategic.
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Accommodation's Reply
27 Oct 2026
We wish you a wonderful day, Ahmad. Thank you for your positive review. We are delighted to hear that you enjoyed the excellent location of the Grand Darmo Suite, close to the city center, making it convenient to travel to various places in Surabaya. We hope to welcome you back again. Sincerely, Agus Suhendro, Front Office Manager.
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Gatot J. S. W.
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Leisure
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9,1
/10
Reviewed 3 week(s) ago
It's really fun and makes a great impression.
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Accommodation's Reply
20 Oct 2026
We wish you a wonderful day, Gato. Thank you for your positive review. We are delighted to hear that you had a pleasant and memorable time during your stay at Grand Darmo Suites. We hope to welcome you back again for another wonderful experience. Sincerely, Agus Suhendro, Front Office Manager.
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R***i
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10,0
/10
Reviewed 4 week(s) ago
Recommended place, and very comfortable.
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Accommodation's Reply
20 Oct 2026
Have a wonderful day! Thank you for your positive feedback and suggestions. We are delighted to hear that you enjoyed your stay at the Grand Darmo Suite. Your compliments motivate us to continue providing the best service. We look forward to welcoming you again! Sincerely, Agus Suhendro, Front Office Manager
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abagus w.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Nice hotel, friendly staff, suitable for family and business visit in Surabaya.
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Accommodation's Reply
20 Oct 2026
We wish you a wonderful day, Abagus. Thank you for your positive review. We are delighted to hear that the Grand Darmo Suite was a comfortable choice for your family vacation or business trip in Surabaya. Our staff's service is always our top priority, ensuring the best possible stay for all our guests. We look forward to welcoming you back again. Sincerely, Agus Suhendro, Front Office Manager
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D***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
We had a wonderful stay at this hotel. The location is very strategic with lots of delicious food and dining options within walking distance. On top of that, the hospitality was great, the staff were incredibly friendly and always ready to help. Would definitely come back!
1 people find it helpful
Accommodation's Reply
20 Oct 2026
Amazing day, Thank you for sharing your wonderful experience! We’re delighted to know you enjoyed our strategic location, the variety of nearby dining options, and the warm hospitality of our team. Your kind words mean a lot to us and motivate us to continue delivering excellent service. We look forward to welcoming you back to Grand Darmo Suite on your next visit to Surabaya Best Regards, Agus Suhendro Front Office Manager
a***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
It's well worth the price. You'll get a neat, modern, and comfortable room with top-notch service. Check-in and check-out are also very fast and efficient.
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1 people find it helpful
Accommodation's Reply
20 Oct 2026
Have a great day! Thank you for sharing your positive experience. We are delighted to hear that you were satisfied with the comfort of the room, the quality of service, and the fast and efficient check-in and check-out process. Your satisfaction motivates us to strive to provide the best possible stay experience at a great value. We hope to welcome you back to Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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Number of reviews per page
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