8,6
Very Good
From 5.156 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,4

Location

8,8

Service and Facilites

8,7

People often mention about ibis Styles Malang
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Staff Friendliness (68)
Ambiance (58)
Bedroom (58)
Distance to City Center (55)
Bathroom (55)
Accessibility (51)
Hotel Area (48)
Room Space (46)
Family Friendly (45)
Wifi (43)
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Traveler Reviews ibis Styles Malang

Number of reviews per page
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40
Customer reviews
Angga K.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
The location is strategic, the hotel is okay, there is sufficient parking available.
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Accommodation's Reply
20 Aug 2025
Dear Angga, Thank you for taking the time to share your experience with ibis Styles Malang. We are pleased to know that our strategic location, hotel facilities, and ample parking area provided a comfortable stay. We look forward to welcoming you back on your next visit to Malang. Sincerely, Ina Rianawati, General Manager
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Mohammad D. Y.
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Staycation
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9,7
/10
Reviewed 1 week(s) ago
Overall, Ibis Styles Malang is cool. All the staff are friendly and helpful. My only suggestion is to have a more varied breakfast menu and make sure it tastes delicious. Next time we go to Malang, we will definitely stop by again. 🙏🏻😊
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Accommodation's Reply
20 Aug 2025
Dear Mohammad D. Y., Thank you for your positive review of your experience at ibis Styles Malang. We are pleased to know that the friendly service from our team left a good impression on you. We also noted your valuable feedback regarding the variety of breakfast menu as motivation to continue improving the quality of our services. We look forward to welcoming you back on your next visit to Malang. Sincerely, Ina Rianawati, General Manager
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D***a
icon-Leisure
Leisure
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9,7
/10
Reviewed 1 week(s) ago
To Malang always come here close to everywhere
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you for choosing ibis Styles Malang as your preferred choice every time you visit Malang. We are pleased to know that our hotel's strategic location has made your trip comfortable. We look forward to welcoming you back on your next visit. Sincerely, Ina Rianawati, General Manager
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I***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful during check-in and check-out. We guarantee you'll be satisfied and want to stay again when you're in Malang.
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Accommodation's Reply
15 Aug 2025
Dear Guest, Thank you for sharing your experience at ibis Styles Malang. We are delighted to hear that our team's friendly service and helpfulness, both at check-in and check-out, left you with a positive impression. Reviews like these motivate us to continue providing a pleasant stay for every guest. We look forward to welcoming you back when you visit Malang. Best regards, Ina Rianawati, General Manager
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Hisral
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
For breakfast, the menu is quite varied... but in terms of taste I give it a fair score.
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Accommodation's Reply
12 Aug 2025
Dear Hisral, Thank you for your feedback regarding your breakfast experience at ibis Styles Malang. We are pleased to hear that you found our menu varied. Regarding the taste, your feedback is very valuable and will be used by our team to evaluate it to provide a more satisfying experience on your next visit. We look forward to welcoming you back for an even better experience. Best regards, Ina Rianawati, General Manager
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Garisma H. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Thank God, I was satisfied staying at Ibis Style. I thought it was like a regular budget hotel, but it turned out to be nice and the service was good. The staff wrote a note and made cute towels on the bed because we stayed more than one night. Not all room staff care about guests, thank you.
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Accommodation's Reply
12 Aug 2025
Dear Garisma H. W, We are delighted to hear that you enjoyed your stay at ibis Styles Malang. Thank you for your appreciation of our service, especially our colleague Ake for the personal touches like the note and cute folded towels in your room. We will also take your feedback regarding the consistency of our service into account so that the entire team can provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Ina Rianawati, General Manager
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S***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The staff is friendly, the pool is nice, semi-indoor
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Guest, Thank you for sharing your positive experience at ibis Styles Malang. We are pleased to know that you felt comfortable with the friendliness of our staff and enjoyed the semi-indoor swimming pool. We look forward to welcoming you back on your next visit. Best regards, Ina Rianawati, General Manager
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a***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Comfortable stay & friendly service. Keep up the good work everyone 👍🏻
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Accommodation's Reply
12 Aug 2025
Dear Guest, Thank you for your positive review of your stay at ibis Styles Malang. We are pleased to know that you felt comfortable and received friendly service. Your feedback motivates us to continuously maintain and improve the quality of our services and facilities. We look forward to your return visit in the future. Sincerely, Ina Rianawati, General Manager
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reysa w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
Very close to the city center, walking distance from everywhere. There's a 24-hour Indomaret in front. There are also many vendors in front of the hotel. The food tastes okay, but there's not much variety. Ibis Surabaya or Jakarta usually have a wide variety of menus. But overall, it's okay. I'd recommend it again.
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Accommodation's Reply
01 Aug 2025
Dear Reysa, Thank you for sharing your experience during your stay at ibis Styles Malang. We are pleased to know that our hotel's strategic location made it convenient for you, and that it is surrounded by a variety of shopping and local food options. Regarding your feedback regarding the variety of food on the menu, we appreciate your suggestion and will use it as a basis for future improvements. We are pleased to hear that you were overall satisfied and willing to stay again. We look forward to welcoming you back. Sincerely, Ina Rianawati, General Manager
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Alif B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Nice view, strategic location and easy access
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Accommodation's Reply
01 Aug 2025
Dear Alif, Thank you for sharing your positive impressions of your experience at ibis Styles Malang. We are pleased to know that you enjoyed the views from our hotel and found its strategic location and easy access helpful. We look forward to continuing to be your accommodation choice when visiting Malang. Best regards, Ina Rianawati, General Manager
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Winda D.
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10,0
/10
Reviewed 4 week(s) ago
The staff were very friendly. The kids really enjoyed the gym and pool facilities, thank you.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Winda, Thank you for your warm review of your stay at ibis Styles Malang. We are delighted to learn that you were satisfied with the friendliness of our staff and that your children enjoyed the gym and swimming pool. Your review is an encouragement for our team to continue providing the best service to all our guests, including families. We look forward to welcoming you and your family back in the future. Best regards, Ina Rianawati, General Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
The room wasn't very big but it was adequate. It was clean. Upon entering the room, there was only one slipper and soap. There was no toothbrush, but the cleaning staff was friendly and quick to offer anything else needed. It was a comfortable stay at Ibis Style Malang.
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Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing ibis Styles Malang and taking the time to share your experience. We are pleased to know that you were comfortable with the cleanliness of your room and the friendly and prompt service from our housekeeping staff. Regarding in-room amenities, we are currently implementing a no-single-use plastic program as part of our commitment to environmental sustainability. Therefore, some room amenities such as toothbrushes and extra slippers are available upon request through our team, who are ready to assist at any time. We greatly appreciate your understanding and support of this eco-friendly initiative. We hope we can continue to be your choice when visiting Malang. Sincerely, Ina Rianawati, General Manager
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Y***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,3
/10
Reviewed 5 week(s) ago
The staff is friendly. The food has a wide variety of choices, but the taste is lacking in my opinion. The room is not soundproof, so you can still hear sounds from the next room.
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Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing ibis Styles Malang and sharing your experience during your stay. We are pleased to know that you enjoyed the friendly service from our staff and the variety of food options available. However, we apologize if the taste of the food and the soundproofing of the room did not fully meet your expectations. Your feedback is very important to us and will be used as a basis for future evaluation to improve the quality of our services and facilities. We look forward to welcoming you back for an even better experience. Sincerely, Ina Rianawati, General Manager
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Y***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The breakfast is varied, the price is also affordable, the gym equipment is quite complete, the semi-outdoor swimming pool is safe for swimming during the day, I can recommend it as a place to stay 🙏🏻
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you very much for your positive review of ibis Styles Malang. We are delighted to learn that you enjoyed our varied and affordable breakfast options, our well-equipped gym, and our comfortable semi-outdoor swimming pool. Your recommendation means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back on your next visit. Sincerely, Ina Rianawati, General Manager
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I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
How many times have I stayed here? The hotel is in the city center, close to everything, and the staff are friendly.
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Accommodation's Reply
25 Jul 2025
Dear guest, Thank you for choosing ibis Styles Malang as your accommodation again. We are delighted to learn that our strategic location in the city center and the friendliness of our staff made your stay enjoyable. We hope to continue being your preferred choice every time you visit Malang. See you again on your next visit. Sincerely, Ina Rianawati, General Manager
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Anggitri N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
A very enjoyable experience for a family vacation
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Anggitri N, Thank you for sharing your wonderful experience during your family vacation at ibis Styles Malang. We are very happy to know that we could be a part of your precious moments with your family. We look forward to continuing to provide the best service for your next visit. Best regards, Ina Rianawati, General Manager
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Christian M.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
Room 615 next door can still be heard from the room on the left
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Christian M, Thank you for choosing ibis Styles Malang and providing feedback regarding your stay. We apologize for the inconvenience caused by the noise from the neighboring room, which was still audible in room 615. Your feedback is very important to us and we will forward it to the relevant team to make improvements for the comfort of future guests. We look forward to welcoming you back with an even better experience. Sincerely, Ina Rianawati, General Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 6 week(s) ago
The swimming pool is nice and the water is clean. Unfortunately, the bathroom, especially the women's one, is very dirty, the soap is out, and there are no tissues. As for the gym and swimming pool, they said they haven't had any since they opened. Even though I've asked the staff and asked for towels, they haven't responded. Cleanliness is lacking compared to Ibis hotels in other cities. It's like they're too frugal to pay attention to quality. It's a bit beyond expectations.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for taking the time to share your review of your stay at ibis Styles Malang. We are delighted to hear that you enjoyed our clean and comfortable swimming pool. However, we apologize for any inconvenience you experienced, particularly regarding the cleanliness of the women's restroom, the availability of soap, tissue, and towel service. Your feedback is very valuable and has been passed on to the relevant team for immediate follow-up to prevent a recurrence in the future. We also deeply regret that our service did not meet your expectations and will use this as a basis for future evaluation to improve our service quality. Once again, we thank you for your constructive feedback. We look forward to welcoming you back to ibis Styles Malang for an even better experience. Sincerely, Ina Rianawati, General Manager
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Yanti S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The location is strategic, the breakfast is delicious, the room is always tidy even though I always leave the hotel in the afternoon.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Yanti S., Thank you for choosing to stay at ibis Styles Malang. We are delighted to hear that you enjoyed your stay with us. Your positive review is greatly appreciated and encourages the entire team to continue providing excellent service. We are delighted that you enjoyed our facilities and hospitality, and we look forward to welcoming you back for another unforgettable stay. Sincerely, Ina Rianawati, General Manager
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Violet L.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly, the room was clean and provided a smoking room, and the accommodation was strategically located. The breakfast and hotel amenities were well worth it. I was very satisfied, and I'll definitely stay at Ibis Style again on my next visit to Malang. 🤗
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Accommodation's Reply
16 Jul 2025
Dear Violet L., Thank you for choosing to stay at ibis Styles Malang. We are delighted to hear that you enjoyed your stay with us. Your positive review is greatly appreciated and encourages the entire team to continue providing excellent service. We are delighted that you enjoyed our facilities and hospitality, and we look forward to welcoming you back for another unforgettable stay. Sincerely, Ina Rianawati, General Manager
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Number of reviews per page
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