Dear Guest, Thank you for taking the time to share your review of your stay at ibis Styles Malang. We are delighted to hear that you enjoyed our clean and comfortable swimming pool. However, we apologize for any inconvenience you experienced, particularly regarding the cleanliness of the women's restroom, the availability of soap, tissue, and towel service. Your feedback is very valuable and has been passed on to the relevant team for immediate follow-up to prevent a recurrence in the future. We also deeply regret that our service did not meet your expectations and will use this as a basis for future evaluation to improve our service quality. Once again, we thank you for your constructive feedback. We look forward to welcoming you back to ibis Styles Malang for an even better experience. Sincerely, Ina Rianawati, General Manager