So far, we've enjoyed our stay at Alana Surabaya. The lobby smells great, check-in and check-out are smooth, and all the staff are friendly and helpful. Just a tip: I booked 3 non-smoking rooms, but I found one room (927) to have a less than fresh scent, as if it had been used for smoking. I asked for some freshener, and the staff were very responsive. The smell subsides when the AC is on, but if not, it's still there. The 9th floor hallway smells of cigarettes.

For me personally, perhaps the only thing that needed a little extra caution was the parking area, where the bends were quite tight, a bit confusing/a little dangerous because when going uphill there was the potential to run into vehicles coming down. The room was very clean, nice, and tidy. The downside was perhaps some parts of the floor that seemed to be loose and made a noise when stepped on. It needed a little maintenance. The shower also needed attention because it was starting to become crusty. But overall, I was very satisfied.

Access to motorcycle parking is relatively easy. The hotel is very clean. The hotel staff is also very friendly. Welcome drinks & snacks are also never empty. The room is spacious and clean, very comfortable. The AC remote needs improvement, so that the room temperature can be adjusted. For swimming, I recommend wearing swimming goggles, because in my experience the pool water stings my eyes a little. The sauna room is very cool, the hot steam is very JUOSSS. For breakfast, I was a little disappointed, maybe when it was busy at the same time as there was a wedding event, so when there were a lot of guests, the breakfast room felt cramped and uncomfortable, many menu choices were also empty, there was a slight delay in supply from the kitchen.

Great experience 👍🏻 Comfortable and clean atmosphere.

The receptionist was friendly, the room was clean and quite large. However, the breakfast was just average.

The suite was nice, and the receptionist was friendly and responsive. The breakfast was just so-so.

It was fun, but there was a problem with the bathroom. We were quickly moved and upgraded to a higher room type. Thank you, Alana.

It was quite a pleasant stay here. The service was friendly and prompt, and the room was clean. Keep it up, bravo!

Friendly staff, good hotel service, convenient location... Parking inside the building is very inconvenient and difficult, as well as cramped, making it difficult to maneuver the car. There are no attendants to direct parking and no information about available parking spaces inside the building.

Check-in was quick, and the room was quite spacious. Overall, it was a pleasant stay, but the room wasn't very soundproof.

Although a bit far from the city center, it's cool and comfortable. The prices are affordable, and the staff is friendly.

The room is very spacious and the amenities are commensurate with the price. I highly recommend a staycation here ✨☺️

The room is spacious, clean, the bath towels are clean and fragrant.

Okay for a short business trip.

Comfortable and clean room. Close to city access.

Good hotel and will stay here again someday. Thank you.

Highly recommended, the hotel is clean, comfortable, and not expensive

The staff is friendly and the service is fast.

The hotel staff is friendly and the food is varied.

Nice experience stay in this hotel. The staff very helpful, location very strategical and the room is very neat and clean