8,7
Very Good
From 6.714 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
8,9
Meal
8,6
Location
8,8
Service and Facilites
8,9
People often mention about The Alana Surabaya
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Bedroom (84)
Room Space (82)
Staff Friendliness (78)
Ambiance (75)
Bathroom (72)
Accessibility (65)
Taste (63)
Distance to City Center (61)
Variety (61)
Hotel Area (60)
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Traveler Reviews The Alana Surabaya
Number of reviews per page
20
40
Customer reviews
T***a
8,5
/10
Reviewed 6 day(s) ago
Overall, it was fine, but the bathroom curtain in my room was a bit problematic. Please fix it, but room service was quick.
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As
Ahmad s.
Leisure
10,0
/10
Reviewed 7 day(s) ago
Great if you bring your family, you have to come here
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J***r
Transit
9,4
/10
Reviewed 1 week(s) ago
The size of the room is worth the price.
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R***a
9,7
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the room is clean and smells good.
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Hendra G.
Business
10,0
/10
Reviewed 2 week(s) ago
The soto tangtang is delicious 😁 .. the airport delivery service is also really good … thank you Alana cloth
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D***a
Staycation
10,0
/10
Reviewed 2 week(s) ago
The breakfast is quite varied, there are many menus and it is delicious, the room size is comfortable enough for a small family.
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A***a
Staycation
10,0
/10
Reviewed 3 week(s) ago
Nice hotel, nice rooms, nice environment, friendly staff. Parking area needs to be improved, especially for the capacity of cars that can only be in front of the lobby, so there can be a queue all the way to the entrance gate.
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D***g
Leisure
9,4
/10
Reviewed 5 week(s) ago
Friendly staff, clean and spacious rooms. Breakfast is also varied.
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TW
Tantri W.
10,0
/10
Reviewed 5 week(s) ago
My child is very happy to have a tent in the room, the staff is very friendly.. always happy to have visited this hotel several times.. thank you Alana Hotel
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w***y
9,4
/10
Reviewed 7 week(s) ago
Yesterday there was a small animal near the minibar like baby coro 1. But it's okay, overall I like Alana, I often come here and will definitely come here again next time.
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V***i
Business
9,4
/10
Reviewed 8 week(s) ago
fast check in even though it was 3am 😃
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GV
Gabriella V.
9,4
/10
Reviewed 9 week(s) ago
Proficiat for the hotel staff (s), truly helpful and genuine. I do enjoy the time during staycation with my friends. Keep the good hard work!
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ms
malfi s.
Business
8,8
/10
Reviewed 9 week(s) ago
Overall good, needs improvement in cleanliness because I found several times cockroaches. Either because the building is old, or something else.
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P***i
8,4
/10
Reviewed 10 week(s) ago
Overall good, just a shame the TV is bad, not clear and still old school. Suggestion to replace android TV.
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Accommodation's Reply
22 May 2025
Dear P***I
Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service and facilities. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
M***d
Staycation
9,4
/10
Reviewed 10 week(s) ago
Comfortable and clean hotel! Spacious rooms, modern design, and complete facilities. Friendly and very helpful staff from check-in to check-out. Strategic location, close to malls and restaurants. Breakfast is delicious and has many choices. Highly recommended for vacation or business trip.
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear M***d, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
R***n
Business
10,0
/10
Reviewed 10 week(s) ago
As usual, Alana never disappoints.
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Accommodation's Reply
22 May 2025
Dear R***n, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
F***a
10,0
/10
Reviewed 11 week(s) ago
Good experience staying at Alana Hotel Surabaya
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Accommodation's Reply
22 May 2025
Dear F***a, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
R***R
8,5
/10
Reviewed 11 week(s) ago
The breakfast food is delicious and quite varied. The hotel staff is friendly and the service is fast.
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I***h
Staycation
9,4
/10
Reviewed 11 week(s) ago
The hotel staff is friendly when there is a food order delivery via the Gojek application, received in a friendly manner and informed immediately.
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Accommodation's Reply
22 May 2025
Dear I***h, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
R***n
Business
10,0
/10
Reviewed 11 week(s) ago
Have stayed here many times, always good and never disappoints.
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Number of reviews per page
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