Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your kind feedback. We are truly honored to know that you continue to choose Mercure for your stays and that you find your experience comfortable and convenient. Your continued trust and support are greatly appreciated and serve as a wonderful motivation for our team to consistently deliver exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable stay and that you highly recommend Mercure Convention Center Ancol. Your kind words and your intention to return with your family and friends are the greatest compliments we could receive. It is our pleasure to provide memorable experiences for every guest, and your appreciation motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you, your family, and your friends back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your wonderful feedback. We are truly delighted to know that you were pleased with the friendliness of our team, especially our Security staff and Pool Attendants. Your kind words and encouragement mean a great deal to us, and we will be sure to share your appreciation with them as recognition of their dedication and hard work. It is especially heartwarming to know that you traveled from Papua and enjoyed your stay with us. We sincerely appreciate your trust in Mercure Convention Center Ancol and are honored to have been part of your visit to Jakarta. Thank you once again for your support. We look forward to welcoming you back for another memorable stay whenever your travels bring you to Jakarta again. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you had a great stay and enjoyed our hotel, the friendliness of our staff, and the early check-in request that we were pleased to accommodate. Whenever possible, we always strive to provide added comfort and flexibility to make our guests' stay even more enjoyable. Your kind words and your intention to return are the greatest compliments we could receive. They serve as wonderful motivation for our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your continued trust in choosing Mercure Convention Center Ancol. We are truly delighted to know that you enjoyed your stay and that our kids-friendly environment continues to make your family vacations enjoyable. It is especially rewarding to hear that you have become one of our loyal guests. Your continued support means a great deal to all of us. Thank you once again for staying with us. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable family staycations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your positive feedback with us. We are delighted to know that you and your family enjoyed the wide variety of entertainment and activities we provide for children, especially during the school holiday season. Creating fun, engaging, and memorable experiences for families is one of our top priorities. Your kind feedback is truly appreciated and motivates our team to continue delivering exceptional hospitality and enjoyable holiday experiences for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your wonderful review of your stay at Mercure Convention Center Ancol. We are delighted to know that you found our hotel to be well-maintained despite its long-standing history, and that our location made us the right choice for enjoying everything Ancol has to offer. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences to every guest. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest Thank you for taking the time to share your wonderful review of your stay at Mercure Convention Center Ancol. We are delighted to know that you appreciated our friendly service, especially while your children were enjoying our activities. Your kind words are truly encouraging and motivate our team to continue delivering heartfelt hospitality to every guest. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an enjoyable stay and that you appreciated our kids-friendly concept. Creating memorable family holidays with enjoyable facilities and activities for children is one of our top priorities. We also noticed that your overall rating indicates there is still room for us to improve. If there was any aspect of your stay that did not fully meet your expectations, we would truly appreciate hearing more about it. Your valuable feedback will help us continue enhancing the quality of our facilities and services. Thank you once again for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you and your family back for an even better and more memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your kind feedback with us. We are truly delighted to know that you would recommend Mercure Convention Center Ancol as a holiday destination. Your positive recommendation is the greatest compliment for our team and motivates us to continue providing exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay with your family. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol as your accommodation. We are delighted to know that you enjoyed the complimentary room upgrade, as well as the spacious room and beautiful ocean view. It is always rewarding to hear that our guests had a pleasant and comfortable stay. We also sincerely appreciate your feedback, which will be shared with our team as part of our ongoing efforts to continuously improve our service quality and guest experience. We look forward to welcoming you back again for an even more memorable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for your wonderful review and for giving us a perfect rating. We are delighted to know that you enjoyed your stay and appreciated our friendly staff as well as the family-friendly atmosphere at Mercure Convention Center Ancol. Your kind words motivate our team to continue delivering memorable experiences for all of our guests, especially families with children. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your wonderful review following your stay at Mercure Convention Center Ancol. We are delighted to know that you would recommend our hotel for a family vacation. Your kind words about our warm and friendly service truly mean a lot to our entire team. Providing genuine hospitality and creating memorable experiences for our guests is always our top priority. We sincerely appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your outstanding rating and for taking the time to share such a detailed and thoughtful review of your recent stay. We are truly honored to know that you consider Mercure Convention Center Ancol one of the best family staycation destinations in Jakarta. It is especially rewarding to hear that your family enjoyed our kids' entertainment programs, including face and hand painting, balloon art, arcade games, and the many activities designed to create memorable moments for children. We are also delighted that we were able to fulfill your special requests, including the high-floor room, Hollywood bed setup, mirror art, and birthday compliment. Creating personalized and memorable experiences for our guests is something we are passionate about, and we are pleased that these touches made your celebration even more special. Thank you as well for your constructive feedback regarding the cleanliness of our lobby and public areas during the high season. We appreciate your understanding and have shared your comments with our team as we continue to improve our service and maintain the highest standards, even during busy periods. Your kind words about our value for money, family-friendly facilities, strategic location, and dedicated team are truly encouraging. We are grateful for your recommendation and are delighted to know that you would happily stay with us again. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your positive review of Mercure Convention Center Ancol. We are delighted to know that our hotel is one of your preferred choices for enjoying the Ancol area. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol as your home during your 5-night stay. We are delighted to learn that you and your family had an enjoyable experience with us. It is especially rewarding to know that our security team, reception staff, and all team members provided friendly and helpful service from the moment you arrived. We are also pleased that you found the room comfortable, spacious, clean, and cool, and that your children had a great time enjoying our swimming pool facilities. Your kind comments regarding our food selection and the hospitality of our team are truly appreciated. Feedback such as yours motivates us to continue delivering memorable experiences to all our guests. We sincerely thank you for your trust and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for sharing your experience during your 5-night stay at Mercure Convention Center Ancol. We are delighted to know that you and your family enjoyed your stay with us while accompanying your child’s event. It is wonderful to hear that our security team, reception staff, and all team members provided friendly and helpful service throughout your visit. We are also pleased that you found the room comfortable, spacious, clean, and equipped with a well-functioning air conditioner. Your positive comments regarding our swimming pool and the happiness it brought to your children are especially rewarding for us. We are glad that the facilities contributed to an enjoyable family stay. We also appreciate your feedback about the variety and taste of our food offerings, which will help us continue improving our dining experience. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to know that you enjoyed our service and were impressed with our Food & Beverage offerings. Your compliment regarding the 5-star taste of our dishes is truly rewarding and will be shared with our culinary and service teams as motivation to continue delivering memorable dining experiences. Your encouraging words, “Keep on rocking!”, mean a lot to us and inspire our team to consistently provide the best hospitality for all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Ms. Theresia P. G., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize that your breakfast experience did not meet your expectations. We regret the inconvenience caused by the long queues, limited food variety, unavailable bread, the quality of the fruit, and the omelet preparation that did not meet your preference. Your comments are very important to us and have been shared with our Food & Beverage team for immediate review and improvement. We are committed to enhancing our breakfast offerings, maintaining product quality, and managing restaurant capacity more effectively to ensure a more enjoyable dining experience for all our guests. We understand your disappointment, especially considering the value and expectations associated with your stay. Please accept our sincere apologies for falling short of the experience you anticipated. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol