Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you appreciated the cleanliness of our hotel, the friendliness of our team, and our facilities for children. We are especially pleased to hear that you enjoyed our swimming pool and the various play facilities available for our little guests. Creating a comfortable, fun, and family-friendly experience is very important to us, and your kind feedback is a wonderful encouragement for our entire team. Thank you once again for your kind words and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful experience with us. We are delighted to know that you enjoyed our strategic location, with easy access to Dufan and Ancol Beach, making it convenient for your family getaway. We are also pleased to hear that you found your room comfortable, our team friendly, and our facilities family- and kids-friendly. It is especially rewarding to know that we were able to accommodate your requests for the mirror art, non-smoking room, and early check-in. We are happy that these thoughtful touches contributed to a more comfortable and enjoyable stay for you and your family. Your kind appreciation means a great deal to our entire team and motivates us to continue providing warm hospitality and memorable experiences for our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are truly delighted to know that you had an enjoyable stay with us. It is rewarding to hear that you appreciated the friendliness and helpfulness of our team, the cleanliness and comfort of your room, as well as the wide variety of breakfast options. We are also pleased that you and your family enjoyed our children's play area and clean swimming pool. Your kind words are a great source of motivation for our entire team to continue providing exceptional hospitality and memorable experiences for all our guests. Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for your wonderful review and for choosing Mercure Convention Center Ancol. We are delighted to hear that you had a pleasant stay with us and enjoyed our family-friendly atmosphere, swimming pool, and foam party. It is always our goal to create fun and memorable experiences for guests of all ages. We truly appreciate your kind feedback and look forward to welcoming you and your family back for another enjoyable stay at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol for your first stay and for sharing your wonderful review with us. We are delighted to know that you had such an enjoyable experience. It is great to hear that you enjoyed the variety of activities available, found the hotel comfortable, and were pleased with your Ocean View room. Knowing that your first stay with us was a memorable one truly means a lot to our team. We sincerely appreciate your kind words and look forward to welcoming you back for another relaxing and enjoyable stay with your family at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. We deeply regret the disappointment you experienced regarding your connecting room request and the delay in the availability of your rooms upon your arrival. While we always do our best to accommodate special requests such as connecting rooms, they are subject to availability and, unfortunately, on that day we were unable to fulfill your request due to high occupancy. We also understand how frustrating it must have been to arrive at 1:00 PM and find that your rooms were not yet ready, and we sincerely apologize for the inconvenience this caused. Your comments have been shared with our Front Office team for further evaluation so that we can improve our room allocation and communication processes, especially during busy periods. Please rest assured that your feedback is taken seriously, as guest satisfaction remains our highest priority. We are truly sorry that we let you down on this occasion. We hope you will give us another opportunity in the future to restore your confidence and provide you with the quality experience that Mercure Convention Center Ancol strives to deliver. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are delighted to know that you had an enjoyable stay and that you would recommend our hotel for a family getaway. Your perfect rating and kind words are truly appreciated and serve as great motivation for our team to continue providing memorable experiences and warm hospitality to every guest. We sincerely look forward to welcoming you and your family back to Mercure Convention Center Ancol for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a pleasant and enjoyable stay with us. Your excellent rating is truly appreciated and motivates our team to continue delivering memorable experiences for all our guests. At the same time, we sincerely apologize that the cleanliness of our swimming pool did not meet your expectations. Please rest assured that your feedback has been shared with our Recreation and Engineering teams for immediate follow-up to ensure the pool cleanliness is maintained at the highest standard. Thank you once again for your valuable feedback. We truly appreciate your comments as they help us continuously improve our facilities and services. We look forward to welcoming you back to Mercure Convention Center Ancol for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol once again and for taking the time to share your wonderful review. We are truly delighted to know that you enjoyed your second stay with us and that your experience was memorable enough for you to plan another visit. Your excellent rating and continued trust in our hotel are greatly appreciated and serve as wonderful motivation for our team to consistently provide the best hospitality. We sincerely look forward to welcoming you back for your third stay and creating another enjoyable and memorable experience at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol once again and for taking the time to share your wonderful review. We are truly delighted to know that you enjoyed your second stay with us and that your experience was memorable enough for you to plan another visit. Your excellent rating and continued trust in our hotel are greatly appreciated and serve as wonderful motivation for our team to consistently provide the best hospitality. We sincerely look forward to welcoming you back for your third stay and creating another enjoyable and memorable experience at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback regarding your recent stay. We are pleased to know that you enjoyed your overall staycation experience with us. At the same time, we sincerely apologize for the inconvenience caused by the presence of an insect in your room. Please accept our deepest apologies, as this is certainly not the standard of cleanliness we strive to maintain. Your feedback has been shared with our Housekeeping and Pest Control teams so that immediate corrective actions and more detailed inspections can be carried out to prevent this from happening again in the future. We truly appreciate your valuable comments, as they help us continuously improve the quality of our facilities and services. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay. Warm regards, Sutiyono Duty Manager

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are delighted to know that you had a pleasant stay with us and enjoyed spending quality time with your family, including the opportunity to enjoy sports and outdoor activities in the Ancol area. It is always our goal to provide a comfortable stay while creating memorable experiences for our guests. Your excellent rating and kind feedback are truly appreciated and serve as great motivation for our team to continue delivering the best hospitality and service. We sincerely look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize that your experience did not meet your expectations. We are sorry to learn of your disappointment regarding the beach area behind the hotel and the breakfast selection. Please allow us to clarify that the beachfront area is managed by the Ancol management, and any changes to the shoreline are beyond the hotel's control. Nevertheless, we understand how this may have affected your overall experience. We also regret that our breakfast menu did not meet your expectations. Your comments regarding the taste and variety of the menu have been shared with our Culinary team for evaluation and improvement, as we are committed to continuously enhancing the dining experience for our guests. Your feedback is invaluable to us as it helps us identify areas where we can improve. We truly hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are truly delighted to know that you had an enjoyable stay with us. It is especially rewarding to hear that our team, from Front Office to Housekeeping, provided friendly and helpful service throughout your visit. Your kind words are a great source of motivation for all of us to continue delivering exceptional hospitality. Thank you once again for your perfect rating and your appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are truly delighted to know that you had the best experience during your stay with us. Your perfect rating and kind words mean a great deal to our team and motivate us to continue providing exceptional hospitality and memorable experiences for every guest. It is especially rewarding to hear that you plan to stay with us again. We look forward to welcoming you back to Mercure Convention Center Ancol and making your next visit just as enjoyable, if not even better. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your experience and for awarding us a perfect rating. We are delighted to know that, overall, you had a pleasant stay at Mercure Convention Center Ancol. However, we are truly sorry to hear that your husband slipped in the bathroom. We are relieved to know that the injury was only minor, and we sincerely hope he has fully recovered. At the same time, we greatly appreciate your kind recognition of our Room Service team for their prompt response in providing a first aid kit and an anti-slip bath mat. Your compliments will be shared with the team, as they will be encouraged to know that their quick assistance made a positive difference during your stay. Your feedback regarding the slippery bathroom floor is highly valuable to us. We have shared your comments with our relevant team to further review and enhance our safety measures, ensuring a more comfortable and secure experience for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We truly appreciate your trust and look forward to welcoming you and your family back for another safe and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your feedback and for giving us such a high rating. We are delighted to know that you chose to stay at Mercure Convention Center Ancol. We sincerely appreciate your valuable suggestion regarding the Ancol entrance pass. We understand that having the flexibility to exit and re-enter the Ancol area during your stay would provide greater convenience, especially for guests who need to leave the area temporarily. Please allow us to clarify that the entrance ticket policy is managed by Ancol management and is outside the hotel's authority. However, we truly value your feedback and will share your suggestion with the relevant parties as we continuously seek ways to enhance our guests' overall experience. Thank you once again for your constructive feedback and for choosing Mercure Convention Center Ancol. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your experience and for giving us such a positive rating. We are delighted to know that you enjoyed your stay at Mercure Convention Center Ancol, especially our friendly reception team and the complete facilities available for both children and adults. We also sincerely appreciate your valuable feedback regarding the Wi-Fi connection in your room and your suggestion to upgrade our televisions to Android Smart TVs. Your comments are important to us and have been shared with our relevant teams for review as part of our continuous efforts to improve our facilities and enhance our guests' experience. Thank you once again for choosing Mercure Convention Center Ancol. We truly appreciate your support and look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your positive review. We are delighted to know that you enjoyed your stay with us and appreciated our clean hotel, strategic location, and the wide variety of food offered. It is always our goal to provide a comfortable and enjoyable experience for every guest. Thank you once again for your kind feedback and for your excellent rating. We truly appreciate your support and look forward to welcoming you back to Mercure Convention Center Ancol for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you very much for your exceptional review and for giving us a perfect score. We are truly delighted to know that you consider Mercure Convention Center Ancol your favorite holiday destination. It is wonderful to hear that you enjoyed our delicious food and experienced friendly, caring, and attentive service from our team throughout the hotel. Your generous compliments mean a great deal to all of us and inspire us to continue providing the highest level of hospitality to every guest. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay with us in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol