Mercure Convention Center Ancol

Hotels
8,3
/10
Very Good
9.592 reviews

What Guests Say About Their Stay

Staff Friendliness (342)
Family Friendly (340)
Room Space (328)
Bedroom (305)

L***a

9,4
/ 10
The hotel staff is friendly, especially the security and pool attendants. Keep up the good work. I'm from Papua and I'm delighted with the service at the Mercure Ancol Hotel.
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Jeniffer P. B.

10,0
/ 10
My stay here yesterday was absolutely fantastic. The hotel is beautiful, the staff is friendly. They even granted early check-in. It was great. I'll definitely be back.
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DEWI 9.

10,0
/ 10
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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I***e

10,0
/ 10
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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nugie M.

9,7
/ 10
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.
In the Area
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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430

Main Facilities

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Swimming Pool
Parking
WiFi
Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430
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Discover More About Mercure Convention Center Ancol

About Mercure Convention Center Ancol

Located in the vibrant region of Ancol, Jakarta, the Mercure Convention Center Ancol is a premier destination for both business and leisure travelers. This hotel is strategically positioned near the beautiful Ancol Beach and the bustling Ancol Dreamland, making it an ideal spot for those looking to explore the city's attractions while enjoying a relaxing stay. The hotel boasts a modern design that seamlessly blends comfort and functionality, catering to the needs of every guest.

One of the standout features of the Mercure Convention Center Ancol is its extensive meeting and event facilities. With over 20 meeting rooms and a grand ballroom that can accommodate up to 1,500 guests, it is perfect for conferences, weddings, and other large gatherings. The hotel’s professional staff is dedicated to ensuring that every event runs smoothly, providing top-notch service and support.

For those who prefer to unwind, the hotel offers a range of leisure facilities, including a swimming pool, fitness center, and spa services. Guests can take a dip in the pool while enjoying views of the lush gardens or indulge in a relaxing massage after a long day of exploring the city. The on-site restaurant serves a variety of local and international dishes, ensuring that every meal is a delightful experience.

Moreover, the Mercure Convention Center Ancol is committed to sustainability and eco-friendly practices. The hotel has implemented various initiatives to reduce its environmental impact, making it a responsible choice for eco-conscious travelers. With its combination of modern amenities, exceptional service, and a prime location, the Mercure Convention Center Ancol is a top choice for anyone visiting Jakarta.

Why You Should Stay at Mercure Convention Center Ancol

Staying at the Mercure Convention Center Ancol offers numerous advantages. First and foremost, its location is unbeatable. Being close to the beach and major attractions means you can easily explore the vibrant culture and entertainment options Jakarta has to offer. Additionally, the hotel provides a comfortable and relaxing atmosphere, making it a perfect retreat after a busy day.

The hotel’s commitment to guest satisfaction is evident in its well-appointed rooms, which feature modern amenities such as free Wi-Fi, flat-screen TVs, and minibars. The staff is friendly and attentive, always ready to assist with any requests or inquiries. Whether you’re traveling for business or pleasure, the Mercure Convention Center Ancol ensures a memorable stay.

Best Time to Stay at Mercure Convention Center Ancol

The best time to visit the Mercure Convention Center Ancol is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and exploring the nearby attractions. However, if you prefer to avoid the crowds, consider visiting during the shoulder seasons of April and October, when the weather is still favorable, but the tourist traffic is lighter.

Transportation and Accessibility

Access to the Airport

The Mercure Convention Center Ancol is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport. The journey typically takes around 30 to 45 minutes by car, depending on traffic conditions. The hotel offers airport transfer services, making it easy for guests to arrive and depart without any hassle. Additionally, taxis and ride-sharing services are readily available at the airport, providing flexible transportation options.

Public Transportation

For those who prefer public transportation, the hotel is well-connected to Jakarta’s extensive transit system. The nearest bus stop is just a short walk away, offering access to various routes that can take you to popular destinations throughout the city. The TransJakarta bus service is a convenient and affordable option for travelers looking to explore Jakarta without the need for a car. Additionally, the hotel is located near the Ancol train station, providing easy access to the city’s rail network.

Unique Facilities at Mercure Convention Center Ancol

1. Spacious Meeting Rooms

The Mercure Convention Center Ancol features over 20 meeting rooms equipped with the latest technology, making it an ideal venue for conferences, seminars, and corporate events. Each room is designed to accommodate various group sizes, ensuring that every event is tailored to meet specific needs.

2. Relaxing Spa Services

Guests can indulge in a range of spa treatments designed to rejuvenate the body and mind. The hotel’s spa offers massages, facials, and wellness therapies, providing a tranquil escape from the hustle and bustle of the city.

3. Outdoor Swimming Pool

The outdoor swimming pool is surrounded by lush gardens, creating a serene environment for relaxation. Guests can lounge by the poolside, enjoy a refreshing swim, or sip on cocktails from the pool bar.

Nearby Attractions at Mercure Convention Center Ancol

1. Ancol Dreamland

Located just 1 kilometer from the hotel, Ancol Dreamland is a massive recreational park that offers a variety of attractions, including amusement parks, water parks, and a beach. It’s a perfect destination for families and thrill-seekers alike.

2. SeaWorld Ancol

Approximately 1.5 kilometers from the hotel, SeaWorld Ancol is an aquarium that showcases marine life from Indonesia and around the world. Visitors can enjoy interactive exhibits and live shows, making it a fun and educational experience for all ages.

3. Dufan (Dunia Fantasi)

Dufan, or Fantasy World, is an amusement park located about 1.2 kilometers from the hotel. It features a variety of rides and attractions, from thrilling roller coasters to family-friendly rides, ensuring a day full of fun and excitement.

4. Ancol Beach

Just a short walk from the hotel, Ancol Beach is a beautiful stretch of coastline where guests can relax, sunbathe, or partake in water sports. The beach is also lined with restaurants and cafes, offering a perfect spot to enjoy a meal with a view.

5. Jakarta History Museum

Located approximately 6 kilometers from the hotel, the Jakarta History Museum is housed in a former city hall and showcases the rich history of Jakarta through various exhibits and artifacts. It’s a must-visit for history enthusiasts.

6. Fatahillah Square

Fatahillah Square, situated about 6.5 kilometers from the hotel, is a historic area surrounded by colonial buildings and museums. It’s a great place to explore, take photos, and enjoy local street performances.

7. Taman Impian Jaya Ancol

This integrated resort area is about 1 kilometer from the hotel and offers a variety of entertainment options, including a golf course, hotels, and restaurants. It’s a great place to spend a day enjoying leisure activities.

8. Museum Bank Indonesia

Located around 7 kilometers from the hotel, the Museum Bank Indonesia offers insights into the history of banking in Indonesia. The museum features interactive exhibits and is a fascinating place to learn about the country’s economic history.

9. National Monument (Monas)

The iconic National Monument is approximately 8 kilometers from the hotel. It stands as a symbol of Indonesia’s independence and offers panoramic views of the city from its observation deck.

10. Kota Tua (Old Town)

Kota Tua, or Old Town, is about 7 kilometers from the hotel and is known for its well-preserved colonial architecture. Visitors can explore museums, cafes, and shops while soaking in the historical atmosphere of this charming area.

Tips and Tricks for Staying at Mercure Convention Center Ancol

Tips During Your Stay

To make the most of your stay at the Mercure Convention Center Ancol, consider these tips: always check for special promotions or packages that may be available during your visit. Don’t hesitate to ask the front desk for recommendations on local attractions and dining options. Additionally, take advantage of the hotel’s concierge services to help plan your itinerary.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time at the spa for a relaxing treatment, or take a dip in the pool to unwind after a day of sightseeing. The hotel’s restaurant often features themed nights or special menus, so be sure to check those out for a unique dining experience.

Why Book Mercure Convention Center Ancol on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. The Mercure Convention Center Ancol is just one of many choices available, ensuring that you find the perfect place to stay that fits your needs and budget.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save even more with their PayLater feature, making it easier to manage your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you unlock exclusive offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations, including the Mercure Convention Center Ancol. These reviews provide valuable insights and help you make informed decisions when booking your stay.

With all these advantages, there’s no reason not to choose the Mercure Convention Center Ancol for your next trip to Jakarta. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Mercure Convention Center Ancol

Others Mercure Convention Center Ancol
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Convention Center Ancol

Important Note

Entrance access fees to Ancol area is at the charge of the guests.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Convention Center Ancol
10
Another facilities in Mercure Convention Center Ancol
Concierge, Express check-in, Express check-out, Outdoor pool, Children play area

Frequently asked question in Mercure Convention Center Ancol

What are available facilities at Mercure Convention Center Ancol?
There are top facilites at Mercure Convention Center Ancol such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Convention Center Ancol?
The standard check-in time at Mercure Convention Center Ancol is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Convention Center Ancol?
Mercure Convention Center Ancol is a 4.0-star hotel.
How many floors does Mercure Convention Center Ancol have?
Mercure Convention Center Ancol has 10 floors.
Does Mercure Convention Center Ancol provide parking?
Yes, Mercure Convention Center Ancol provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Convention Center Ancol

8,4
Very Good
From 9.395 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,7

Service and Facilites

8,5

People often mention about Mercure Convention Center Ancol
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Family Friendly (249)
Staff Friendliness (247)
Room Space (219)
Bedroom (216)
Surroundings (199)
Ambiance (199)
Bathroom (193)
Activity Option (189)
Hotel Area (188)
Variety (188)
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Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 day(s) ago
There's a holiday promotion at breakfast so kids can eat for free too.
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Almost every time I go to Bandung I stay here, it's comfortable and close to everywhere.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your kind feedback. We are truly honored to know that you continue to choose Mercure for your stays and that you find your experience comfortable and convenient. Your continued trust and support are greatly appreciated and serve as a wonderful motivation for our team to consistently deliver exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Niavara M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
I highly recommend staying here. I'll be back again next time with my family and friends. Thank you, Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable stay and that you highly recommend Mercure Convention Center Ancol. Your kind words and your intention to return with your family and friends are the greatest compliments we could receive. It is our pleasure to provide memorable experiences for every guest, and your appreciation motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you, your family, and your friends back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, especially the security and pool attendants. Keep up the good work. I'm from Papua and I'm delighted with the service at the Mercure Ancol Hotel.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your wonderful feedback. We are truly delighted to know that you were pleased with the friendliness of our team, especially our Security staff and Pool Attendants. Your kind words and encouragement mean a great deal to us, and we will be sure to share your appreciation with them as recognition of their dedication and hard work. It is especially heartwarming to know that you traveled from Papua and enjoyed your stay with us. We sincerely appreciate your trust in Mercure Convention Center Ancol and are honored to have been part of your visit to Jakarta. Thank you once again for your support. We look forward to welcoming you back for another memorable stay whenever your travels bring you to Jakarta again. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Jeniffer P. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
My stay here yesterday was absolutely fantastic. The hotel is beautiful, the staff is friendly. They even granted early check-in. It was great. I'll definitely be back.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you had a great stay and enjoyed our hotel, the friendliness of our staff, and the early check-in request that we were pleased to accommodate. Whenever possible, we always strive to provide added comfort and flexibility to make our guests' stay even more enjoyable. Your kind words and your intention to return are the greatest compliments we could receive. They serve as wonderful motivation for our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Happy, child-friendly, already a regular stay at Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your continued trust in choosing Mercure Convention Center Ancol. We are truly delighted to know that you enjoyed your stay and that our kids-friendly environment continues to make your family vacations enjoyable. It is especially rewarding to hear that you have become one of our loyal guests. Your continued support means a great deal to all of us. Thank you once again for staying with us. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable family staycations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
Plenty of entertainment for kids, especially during the school holidays.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your positive feedback with us. We are delighted to know that you and your family enjoyed the wide variety of entertainment and activities we provide for children, especially during the school holiday season. Creating fun, engaging, and memorable experiences for families is one of our top priorities. Your kind feedback is truly appreciated and motivates our team to continue delivering exceptional hospitality and enjoyable holiday experiences for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
An old hotel still in good condition and well-maintained. It's a great choice if you want to explore the Ancol area.
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Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review of your stay at Mercure Convention Center Ancol. We are delighted to know that you found our hotel to be well-maintained despite its long-standing history, and that our location made us the right choice for enjoying everything Ancol has to offer. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences to every guest. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Ardhi y.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Friendly service while the children play in the service with heart.
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1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Valued Guest Thank you for taking the time to share your wonderful review of your stay at Mercure Convention Center Ancol. We are delighted to know that you appreciated our friendly service, especially while your children were enjoying our activities. Your kind words are truly encouraging and motivate our team to continue delivering heartfelt hospitality to every guest. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
ribka
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
It was really fun to stay at the Mercure Ancol hotel which is very kids friendly.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an enjoyable stay and that you appreciated our kids-friendly concept. Creating memorable family holidays with enjoyable facilities and activities for children is one of our top priorities. We also noticed that your overall rating indicates there is still room for us to improve. If there was any aspect of your stay that did not fully meet your expectations, we would truly appreciate hearing more about it. Your valuable feedback will help us continue enhancing the quality of our facilities and services. Thank you once again for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you and your family back for an even better and more memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
E***g
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Highly recommended for a vacation.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your kind feedback with us. We are truly delighted to know that you would recommend Mercure Convention Center Ancol as a holiday destination. Your positive recommendation is the greatest compliment for our team and motivates us to continue providing exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay with your family. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Room upgraded! Ocean view, and very spacious. Thank you!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol as your accommodation. We are delighted to know that you enjoyed the complimentary room upgrade, as well as the spacious room and beautiful ocean view. It is always rewarding to hear that our guests had a pleasant and comfortable stay. We also sincerely appreciate your feedback, which will be shared with our team as part of our ongoing efforts to continuously improve our service quality and guest experience. We look forward to welcoming you back again for an even more memorable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Cool, friendly staff and great atmosphere for kids.
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1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for giving us a perfect rating. We are delighted to know that you enjoyed your stay and appreciated our friendly staff as well as the family-friendly atmosphere at Mercure Convention Center Ancol. Your kind words motivate our team to continue delivering memorable experiences for all of our guests, especially families with children. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
DEWI 9.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review following your stay at Mercure Convention Center Ancol. We are delighted to know that you would recommend our hotel for a family vacation. Your kind words about our warm and friendly service truly mean a lot to our entire team. Providing genuine hospitality and creating memorable experiences for our guests is always our top priority. We sincerely appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dewi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
One of the best staycation options for families in Jakarta. The biggest highlight is definitely the kids' entertainment facilities. There were plenty of activities to keep the children engaged, from face and hand painting, balloon art, to arcade games. For families with young kids, this hotel offers great value and convenience. Ratings: Kids Entertainment: 9/10, Room Cleanliness: 9/10, Lobby & Public Area Cleanliness: 7.5/10 (understandable during the high season period with heavy guest traffic), Service: 9/10, Value for Money: 10/10. I truly appreciate the team's attention to detail. My requests for a high-floor room, Hollywood bed setup, mirror art, and birthday compliment were all accommodated nicely, making the stay feel extra special. The room was clean and comfortable, breakfast was included for 2 adults and 2 children, and the additional complimentary activities for kids made the overall package feel like an excellent deal. Location-wise, it's a one-stop holiday destination in Ancol, Jakarta. Easy access to various attractions while still offering plenty of activities within the hotel area itself. Overall, a great family-friendly hotel with excellent value for money. We would happily stay here again.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your outstanding rating and for taking the time to share such a detailed and thoughtful review of your recent stay. We are truly honored to know that you consider Mercure Convention Center Ancol one of the best family staycation destinations in Jakarta. It is especially rewarding to hear that your family enjoyed our kids' entertainment programs, including face and hand painting, balloon art, arcade games, and the many activities designed to create memorable moments for children. We are also delighted that we were able to fulfill your special requests, including the high-floor room, Hollywood bed setup, mirror art, and birthday compliment. Creating personalized and memorable experiences for our guests is something we are passionate about, and we are pleased that these touches made your celebration even more special. Thank you as well for your constructive feedback regarding the cleanliness of our lobby and public areas during the high season. We appreciate your understanding and have shared your comments with our team as we continue to improve our service and maintain the highest standards, even during busy periods. Your kind words about our value for money, family-friendly facilities, strategic location, and dedicated team are truly encouraging. We are grateful for your recommendation and are delighted to know that you would happily stay with us again. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
One of the best hotel choices to enjoy Ancol.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your positive review of Mercure Convention Center Ancol. We are delighted to know that our hotel is one of your preferred choices for enjoying the Ancol area. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Stayed for 5 days and 4 nights, everything was fine. Breakfast was just okay. On the last day, it was really busy, probably because the next day was a holiday, so the queue to enter the restaurant was long. The room was also really cold, even though it was set to cool, but it was still cold. Everything was fine, my kids were happy, and so was I. Thank you.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol as your home during your 5-night stay. We are delighted to learn that you and your family had an enjoyable experience with us. It is especially rewarding to know that our security team, reception staff, and all team members provided friendly and helpful service from the moment you arrived. We are also pleased that you found the room comfortable, spacious, clean, and cool, and that your children had a great time enjoying our swimming pool facilities. Your kind comments regarding our food selection and the hospitality of our team are truly appreciated. Feedback such as yours motivates us to continue delivering memorable experiences to all our guests. We sincerely thank you for your trust and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your experience during your 5-night stay at Mercure Convention Center Ancol. We are delighted to know that you and your family enjoyed your stay with us while accompanying your child’s event. It is wonderful to hear that our security team, reception staff, and all team members provided friendly and helpful service throughout your visit. We are also pleased that you found the room comfortable, spacious, clean, and equipped with a well-functioning air conditioner. Your positive comments regarding our swimming pool and the happiness it brought to your children are especially rewarding for us. We are glad that the facilities contributed to an enjoyable family stay. We also appreciate your feedback about the variety and taste of our food offerings, which will help us continue improving our dining experience. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Good service, good F&B, taste 5-star. Keep on rocking!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to know that you enjoyed our service and were impressed with our Food & Beverage offerings. Your compliment regarding the 5-star taste of our dishes is truly rewarding and will be shared with our culinary and service teams as motivation to continue delivering memorable dining experiences. Your encouraging words, “Keep on rocking!”, mean a lot to us and inspire our team to consistently provide the best hospitality for all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Theresia P. G.
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7,3
/10
Reviewed 3 week(s) ago
I found the breakfast to be very lacking in variety. This was the first time I'd had to wait in a very long line for breakfast. The bread was almost gone, the fruit wasn't fresh, and the omelets were made too thick. I thought staying here for 200,000 Rupiah per person would be a pleasant experience, but it turned out to be a dud. I highly recommend this breakfast.
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Accommodation's Reply
22 Jun 2026
Dear Ms. Theresia P. G., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize that your breakfast experience did not meet your expectations. We regret the inconvenience caused by the long queues, limited food variety, unavailable bread, the quality of the fruit, and the omelet preparation that did not meet your preference. Your comments are very important to us and have been shared with our Food & Beverage team for immediate review and improvement. We are committed to enhancing our breakfast offerings, maintaining product quality, and managing restaurant capacity more effectively to ensure a more enjoyable dining experience for all our guests. We understand your disappointment, especially considering the value and expectations associated with your stay. Please accept our sincere apologies for falling short of the experience you anticipated. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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8,4
Very Good
From 9.395 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,7

Service and Facilites

8,5

People often mention about Mercure Convention Center Ancol
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Family Friendly (249)
Staff Friendliness (247)
Room Space (219)
Bedroom (216)
Surroundings (199)
Ambiance (199)
Bathroom (193)
Activity Option (189)
Hotel Area (188)
Variety (188)
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Traveler Reviews Mercure Convention Center Ancol

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40
Customer reviews
N***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 day(s) ago
There's a holiday promotion at breakfast so kids can eat for free too.
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Almost every time I go to Bandung I stay here, it's comfortable and close to everywhere.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your kind feedback. We are truly honored to know that you continue to choose Mercure for your stays and that you find your experience comfortable and convenient. Your continued trust and support are greatly appreciated and serve as a wonderful motivation for our team to consistently deliver exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Niavara M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
I highly recommend staying here. I'll be back again next time with my family and friends. Thank you, Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable stay and that you highly recommend Mercure Convention Center Ancol. Your kind words and your intention to return with your family and friends are the greatest compliments we could receive. It is our pleasure to provide memorable experiences for every guest, and your appreciation motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you, your family, and your friends back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, especially the security and pool attendants. Keep up the good work. I'm from Papua and I'm delighted with the service at the Mercure Ancol Hotel.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your wonderful feedback. We are truly delighted to know that you were pleased with the friendliness of our team, especially our Security staff and Pool Attendants. Your kind words and encouragement mean a great deal to us, and we will be sure to share your appreciation with them as recognition of their dedication and hard work. It is especially heartwarming to know that you traveled from Papua and enjoyed your stay with us. We sincerely appreciate your trust in Mercure Convention Center Ancol and are honored to have been part of your visit to Jakarta. Thank you once again for your support. We look forward to welcoming you back for another memorable stay whenever your travels bring you to Jakarta again. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Jeniffer P. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
My stay here yesterday was absolutely fantastic. The hotel is beautiful, the staff is friendly. They even granted early check-in. It was great. I'll definitely be back.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you had a great stay and enjoyed our hotel, the friendliness of our staff, and the early check-in request that we were pleased to accommodate. Whenever possible, we always strive to provide added comfort and flexibility to make our guests' stay even more enjoyable. Your kind words and your intention to return are the greatest compliments we could receive. They serve as wonderful motivation for our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Happy, child-friendly, already a regular stay at Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your continued trust in choosing Mercure Convention Center Ancol. We are truly delighted to know that you enjoyed your stay and that our kids-friendly environment continues to make your family vacations enjoyable. It is especially rewarding to hear that you have become one of our loyal guests. Your continued support means a great deal to all of us. Thank you once again for staying with us. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable family staycations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
Plenty of entertainment for kids, especially during the school holidays.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your positive feedback with us. We are delighted to know that you and your family enjoyed the wide variety of entertainment and activities we provide for children, especially during the school holiday season. Creating fun, engaging, and memorable experiences for families is one of our top priorities. Your kind feedback is truly appreciated and motivates our team to continue delivering exceptional hospitality and enjoyable holiday experiences for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
An old hotel still in good condition and well-maintained. It's a great choice if you want to explore the Ancol area.
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Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review of your stay at Mercure Convention Center Ancol. We are delighted to know that you found our hotel to be well-maintained despite its long-standing history, and that our location made us the right choice for enjoying everything Ancol has to offer. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences to every guest. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Ardhi y.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Friendly service while the children play in the service with heart.
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1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Valued Guest Thank you for taking the time to share your wonderful review of your stay at Mercure Convention Center Ancol. We are delighted to know that you appreciated our friendly service, especially while your children were enjoying our activities. Your kind words are truly encouraging and motivate our team to continue delivering heartfelt hospitality to every guest. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
ribka
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
It was really fun to stay at the Mercure Ancol hotel which is very kids friendly.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an enjoyable stay and that you appreciated our kids-friendly concept. Creating memorable family holidays with enjoyable facilities and activities for children is one of our top priorities. We also noticed that your overall rating indicates there is still room for us to improve. If there was any aspect of your stay that did not fully meet your expectations, we would truly appreciate hearing more about it. Your valuable feedback will help us continue enhancing the quality of our facilities and services. Thank you once again for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you and your family back for an even better and more memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
E***g
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Highly recommended for a vacation.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your kind feedback with us. We are truly delighted to know that you would recommend Mercure Convention Center Ancol as a holiday destination. Your positive recommendation is the greatest compliment for our team and motivates us to continue providing exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay with your family. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Room upgraded! Ocean view, and very spacious. Thank you!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol as your accommodation. We are delighted to know that you enjoyed the complimentary room upgrade, as well as the spacious room and beautiful ocean view. It is always rewarding to hear that our guests had a pleasant and comfortable stay. We also sincerely appreciate your feedback, which will be shared with our team as part of our ongoing efforts to continuously improve our service quality and guest experience. We look forward to welcoming you back again for an even more memorable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Cool, friendly staff and great atmosphere for kids.
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1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for giving us a perfect rating. We are delighted to know that you enjoyed your stay and appreciated our friendly staff as well as the family-friendly atmosphere at Mercure Convention Center Ancol. Your kind words motivate our team to continue delivering memorable experiences for all of our guests, especially families with children. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
DEWI 9.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review following your stay at Mercure Convention Center Ancol. We are delighted to know that you would recommend our hotel for a family vacation. Your kind words about our warm and friendly service truly mean a lot to our entire team. Providing genuine hospitality and creating memorable experiences for our guests is always our top priority. We sincerely appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dewi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
One of the best staycation options for families in Jakarta. The biggest highlight is definitely the kids' entertainment facilities. There were plenty of activities to keep the children engaged, from face and hand painting, balloon art, to arcade games. For families with young kids, this hotel offers great value and convenience. Ratings: Kids Entertainment: 9/10, Room Cleanliness: 9/10, Lobby & Public Area Cleanliness: 7.5/10 (understandable during the high season period with heavy guest traffic), Service: 9/10, Value for Money: 10/10. I truly appreciate the team's attention to detail. My requests for a high-floor room, Hollywood bed setup, mirror art, and birthday compliment were all accommodated nicely, making the stay feel extra special. The room was clean and comfortable, breakfast was included for 2 adults and 2 children, and the additional complimentary activities for kids made the overall package feel like an excellent deal. Location-wise, it's a one-stop holiday destination in Ancol, Jakarta. Easy access to various attractions while still offering plenty of activities within the hotel area itself. Overall, a great family-friendly hotel with excellent value for money. We would happily stay here again.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your outstanding rating and for taking the time to share such a detailed and thoughtful review of your recent stay. We are truly honored to know that you consider Mercure Convention Center Ancol one of the best family staycation destinations in Jakarta. It is especially rewarding to hear that your family enjoyed our kids' entertainment programs, including face and hand painting, balloon art, arcade games, and the many activities designed to create memorable moments for children. We are also delighted that we were able to fulfill your special requests, including the high-floor room, Hollywood bed setup, mirror art, and birthday compliment. Creating personalized and memorable experiences for our guests is something we are passionate about, and we are pleased that these touches made your celebration even more special. Thank you as well for your constructive feedback regarding the cleanliness of our lobby and public areas during the high season. We appreciate your understanding and have shared your comments with our team as we continue to improve our service and maintain the highest standards, even during busy periods. Your kind words about our value for money, family-friendly facilities, strategic location, and dedicated team are truly encouraging. We are grateful for your recommendation and are delighted to know that you would happily stay with us again. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
One of the best hotel choices to enjoy Ancol.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your positive review of Mercure Convention Center Ancol. We are delighted to know that our hotel is one of your preferred choices for enjoying the Ancol area. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Stayed for 5 days and 4 nights, everything was fine. Breakfast was just okay. On the last day, it was really busy, probably because the next day was a holiday, so the queue to enter the restaurant was long. The room was also really cold, even though it was set to cool, but it was still cold. Everything was fine, my kids were happy, and so was I. Thank you.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol as your home during your 5-night stay. We are delighted to learn that you and your family had an enjoyable experience with us. It is especially rewarding to know that our security team, reception staff, and all team members provided friendly and helpful service from the moment you arrived. We are also pleased that you found the room comfortable, spacious, clean, and cool, and that your children had a great time enjoying our swimming pool facilities. Your kind comments regarding our food selection and the hospitality of our team are truly appreciated. Feedback such as yours motivates us to continue delivering memorable experiences to all our guests. We sincerely thank you for your trust and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your experience during your 5-night stay at Mercure Convention Center Ancol. We are delighted to know that you and your family enjoyed your stay with us while accompanying your child’s event. It is wonderful to hear that our security team, reception staff, and all team members provided friendly and helpful service throughout your visit. We are also pleased that you found the room comfortable, spacious, clean, and equipped with a well-functioning air conditioner. Your positive comments regarding our swimming pool and the happiness it brought to your children are especially rewarding for us. We are glad that the facilities contributed to an enjoyable family stay. We also appreciate your feedback about the variety and taste of our food offerings, which will help us continue improving our dining experience. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Good service, good F&B, taste 5-star. Keep on rocking!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to know that you enjoyed our service and were impressed with our Food & Beverage offerings. Your compliment regarding the 5-star taste of our dishes is truly rewarding and will be shared with our culinary and service teams as motivation to continue delivering memorable dining experiences. Your encouraging words, “Keep on rocking!”, mean a lot to us and inspire our team to consistently provide the best hospitality for all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Theresia P. G.
icon-origin-TRAVELOKA
7,3
/10
Reviewed 3 week(s) ago
I found the breakfast to be very lacking in variety. This was the first time I'd had to wait in a very long line for breakfast. The bread was almost gone, the fruit wasn't fresh, and the omelets were made too thick. I thought staying here for 200,000 Rupiah per person would be a pleasant experience, but it turned out to be a dud. I highly recommend this breakfast.
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Accommodation's Reply
22 Jun 2026
Dear Ms. Theresia P. G., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize that your breakfast experience did not meet your expectations. We regret the inconvenience caused by the long queues, limited food variety, unavailable bread, the quality of the fruit, and the omelet preparation that did not meet your preference. Your comments are very important to us and have been shared with our Food & Beverage team for immediate review and improvement. We are committed to enhancing our breakfast offerings, maintaining product quality, and managing restaurant capacity more effectively to ensure a more enjoyable dining experience for all our guests. We understand your disappointment, especially considering the value and expectations associated with your stay. Please accept our sincere apologies for falling short of the experience you anticipated. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Number of reviews per page
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