Berjaya Penang Hotel

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Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5.015)
Other sources (355)
8,4
Very Good
From 5.015 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,4

Meal

8,1

Location

8,8

Service and Facilites

8,4

People often mention about Berjaya Penang Hotel
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Staff Friendliness (76)
Bedroom (64)
Ambiance (57)
Bathroom (55)
Variety (54)
Accessibility (50)
Surroundings (49)
Taste (49)
Room Space (48)
Wifi (46)
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Traveler Reviews Berjaya Penang Hotel

Number of reviews per page
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40
Customer reviews
a***o
icon-Medical
Medical
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
The staff is friendly and fully assists with check-in and check-out needs, both reception and roomboys.
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A***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
The hotel staff service was very friendly and responsive with our luggage.
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Chiquita S. D. A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 day(s) ago
The staff are friendly. This hotel is our go-to hotel every time we visit Penang for a medical check-up. Close to the hospital
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Chiquita S. D. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
The staff are friendly. This hotel is our go-to hotel every time we visit Penang for a medical check-up. Close to the hospital
1 people find it helpful
Chiquita S. D. A.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 day(s) ago
The staff are friendly. This hotel is our go-to hotel every time we visit Penang for a medical check-up. Close to the hospital
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A***A
icon-Medical
Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
If I ever go to Penang, I'll definitely return to this hotel. It's a pleasure.
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Mutiara S. B. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The staff is very friendly and nice
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Sunilinder S.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Easy check-in and out. Good breakfast
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Jesslyn C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Hotel is clean but facility is old, staff are friendly and react fast, l like the locations as it is convenience, toilet should upgrade! Espeacially like the prayer room at level 2🙏🏻
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
I knew this hotel since 2006 and keep on choosing this hotel as a place to stay during visit hospitals in Penang. They keep improving and developing the facilities and services. Always feel like stay at home. Keep serving with heart!
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David S. K. P.
icon-Medical
Medical
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
The staff was friendly and helpful. We were disappointed. The room we booked was a Standard Room. We checked in at 2:00 PM local time. Then we were offered an upgrade to a Superior Room. To our disappointment, the upgraded room was a Standard Room. Room 1709
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2 people find it helpful
abdiyanto h.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Friendly staff starting from FO, Security, Restaurant
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Accommodation's Reply
10 Dec 2025
Mr. Abdiyanto H., Thank you for your positive review. We are delighted to hear that the friendliness of our receptionists, security guards, and restaurant staff impressed you. We hope to welcome you back again.
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S***n
icon-origin-TRAVELOKA
6,7
/10
Reviewed 3 week(s) ago
It is good. But it is an old hotel. Same as Berjaya Times Square Kl vibes. Basically the room in picture and actual same. Just the color and wall/ceiling condition doesnt promising the same. Knowing Berjaya group is so rich, maybe can consider this 29 years old to be total refurbish. Parking is very tight. And limited if there is function on the day time
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Accommodation's Reply
10 Dec 2025
Dear S***n, Thank you for your feedback. We appreciate your comments on the hotel condition and parking, and will take them into consideration for future improvements. We hope to welcome you again.
C***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
It's quite clean, in a great location, but the price is a bit high. When we arrived at the hotel, we were charged tax. Hahahaha…
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Accommodation's Reply
10 Dec 2025
Thank you for your review, C*a. We are glad you found our restaurant clean, tidy, and conveniently located. Taxes and fees are in accordance with government regulations. We hope to welcome you again next time.
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H***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Near the hospital, near the mall, also close to the food court.
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Accommodation's Reply
10 Dec 2025
Hello H*i, thank you for your review. We are glad to hear that the hotel's location near the hospital, shopping malls, and food courts made your stay more convenient. We hope to welcome you back again.
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Verified Traveler
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
I have stayed at this hotel many times.
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Accommodation's Reply
10 Dec 2025
Dear G*t, Thank you for your loyalty. We truly appreciate your trust and look forward to welcoming you back whenever you visit.
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R***o
icon-origin-TRAVELOKA
9,0
/10
Reviewed 4 week(s) ago
Very suitable for those who want to seek treatment at Adventist Hospital
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Accommodation's Reply
10 Dec 2025
Dear Mr. R*o, Thank you for your review. We are pleased that our hotel was a suitable choice for guests visiting the Adventist Hospital. We hope to welcome you back again.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Very nice place, clean rooms, comfort and the best view. Breakfast is the most awaited because everything is delicious.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were impressed with our room cleanliness, comfort, view, and breakfast. We look forward to welcoming you back again.
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff is friendly, and the check-in and check-out process is very easy. There is an additional RM 13 tax for foreign tourists in addition to the booking price on Traveloka. The breakfast food is very varied and the menu is all vegetarian. At night, you can hear the sound of music because it is close to the karaoke room, apparently in the next building.
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Accommodation's Reply
24 Nov 2025
Dear G***t Thank you for your review. We are very pleased that our staff were friendly and that check-in and check-out went smoothly. We apologize for any inconvenience caused by the additional fee for foreign tourists and the loud music coming from the adjacent building at night. We also take your feedback on the vegetarian breakfast very seriously and will share it with our Food and Beverage department to improve our menu. Thank you for your valuable feedback and we will continue to strive to improve our service.
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D***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8,4
/10
Reviewed 7 week(s) ago
The location is very close to Penang Adventist Hotel but the area around the hotel is a bit quiet, the staff are very friendly and polite except for one female staff member who I met during breakfast on my last day of stay, a bit shocked because I stayed there for 5 nights, all the staff were very good, the room is clean but not soundproof so even if the neighbor is taking a shower you can hear the sound of the water, the isle carpet smells a bit musty so when I got out of the elevator to the room I immediately smelled the aroma
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Accommodation's Reply
24 Nov 2025
Dear D***i Thank you for your detailed comments. We are delighted that you found our hotel's location convenient. Except for breakfast on your last day, all of our staff were warm, friendly, and courteous throughout your stay. We sincerely apologize for any inconvenience this may have caused, and apologize for the noise from adjacent rooms and the smell of carpet in the hallway. We have forwarded your comments to our housekeeping and operations teams, and we will strive to make improvements as soon as possible to ensure an even more comfortable stay.
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Number of reviews per page
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