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Novotel Semarang

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Overall Ratings & Reviews Novotel Semarang

Traveloka (2.835)

Other sources (154)

8,4

Very Good

From 2.835 reviews

Provided by travelers on

Cleanliness

8,6

Room Comfort

8,5

Meal

8,3

Location

8,8

Service and Facilites

8,5

People often mention about Novotel Semarang

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Distance to City Center (46)

Staff Friendliness (46)

Room Space (45)

Surroundings (42)

Bedroom (41)

Bathroom (39)

Hotel Area (36)

Accessibility (35)

Ambiance (34)

Taste (31)

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Traveler Reviews Novotel Semarang

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Customer reviews

r***a

Staycation

10,0

/10

Reviewed 5 day(s) ago

It was really fun, even though it was only one night, it was memorable. I never get bored staying at Novotel.

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Harry N.

Leisure

10,0

/10

Reviewed 2 week(s) ago

My stay at the Novotel Semarang was very enjoyable. The pool and restaurant were lovely, the breakfast was excellent, and the staff were very friendly. Unfortunately, the elevator to the basement parking area was broken, making it difficult to access.

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S***a

Leisure

9,4

/10

Reviewed 2 week(s) ago

It was a great stay here, child-friendly, with baby cot facilities which are rare in hotels, friendly staff, close to malls and food, and fast check-out 🩶

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Verified Traveler

Leisure

10,0

/10

Reviewed 4 week(s) ago

I've stayed at this hotel several times, and the service always gets better. I'll definitely stay here again when I'm in Semarang.

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F***S

Leisure

7,2

/10

Reviewed 5 week(s) ago

pillows too thin. bfast lacks variety

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J***n

Leisure

8,4

/10

Reviewed 5 week(s) ago

The sheets are not clean, there are stains, they should not be used anymore

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H***s

Leisure

8,5

/10

Reviewed 5 week(s) ago

Friendly staff and good location

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Verified Traveler

Leisure

10,0

/10

Reviewed 5 week(s) ago

The hotel staff are all friendly... we feel very helped by having children, especially when taking out, putting in, and carrying our luggage.

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M***a

Staycation

10,0

/10

Reviewed 7 week(s) ago

All the staff are very friendly and helpful, the swimming pool is clean, the food for breakfast is varied and delicious, the rooms are very comfortable and clean.

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1 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Pupung Sutina, General Manager, Novotel Semarang

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Probo W.

Business

10,0

/10

Reviewed 8 week(s) ago

It was a great stay here, nice hotel, friendly staff, spacious and clean rooms, and the food tasted really good.

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Accommodation's Reply

19 Dec 2025

Dear Mr./Ms. Probo W, Thank you for your wonderful review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I am confident that your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a great day! Sincerely, Pupung Sutina, General Manager, Novotel and ibis Budget Semarang Hotels.

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Ronny

9,7

/10

Reviewed 8 week(s) ago

It would be nice to be able to spend a few nights here.

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Accommodation's Reply

19 Dec 2025

Dear Mr. Ronnie E.K., Thank you for your wonderful review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a great day! Sincerely, Pupung Sutina, General Manager, Novotel and ibis Budget Semarang Hotels.

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Andi Y. I.

10,0

/10

Reviewed 9 week(s) ago

The location is very close to the PARAGON Shopping Center, complete facilities include a Fitness Center and Swimming Pool. There is a cafe to hang out with friends and family. I like it very much.

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Accommodation's Reply

19 Dec 2025

Dear Mr. Andy Y.I., Thank you for your wonderful review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I am confident that your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a great day! Sincerely, Pupung Sutina, General Manager, Novotel and ibis Budget Semarang Hotels.

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A***t

8,2

/10

Reviewed 10 week(s) ago

Great, quite comfortable, city center

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1 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Valued Guest, Thank you for your feedback. Your suggestions are extremely important to us for our continuous improvement in all aspects. We will forward your message to all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will stay at Novotel Semarang again and have an even better experience. Thank you. Sincerely, Pupung Sutina, General Manager, Novotel & Ibis Budget Semarang Hotels Group

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wulan b.

8,5

/10

Reviewed 14 week(s) ago

friendly staff. plynn is satisfied, the hotel is clean

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1 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Mr. Uran B., Thank you very much for your valuable feedback. Your feedback is very important to us as it helps us continuously improve in all areas. We will share your feedback with all our staff and incorporate it to improve the quality of our service. Thank you very much for sharing your experience with us. We hope to welcome you back to Novotel Semarang for an even more enjoyable stay. We look forward to welcoming you back soon. Sincerely, Pupun Sutina, General Manager, Novotel Semarang & Ibis Hotels

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fahmi f.

Transit

10,0

/10

Reviewed 14 week(s) ago

Good service, friendly staff, delicious breakfast, big, spacious, clean rooms.

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1 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Mr. Fahmi E., Thank you for your feedback. Your comments are extremely important to us for our development and improvement in all areas. We will forward your message to all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang again and have an even better experience. Thank you. Sincerely, Pupung Sutina, General Manager, Novotel & Ibis Budget Semarang Hotels Group

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I***e

8,5

/10

Reviewed 14 week(s) ago

Comfortable, ok, friendly, clean rooms and makes you feel at home

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Accommodation's Reply

19 Dec 2025

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H***u

Leisure

10,0

/10

Reviewed 15 week(s) ago

Comfortable hotel with strategic location, spacious rooms & friendly service, quite varied & delicious food.

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1 people find it helpful

Accommodation's Reply

19 Dec 2025

Dear Valued Guest, Thank you for choosing to stay at Novotel Semarang and for your wonderful review. We hope your stay met your expectations and we strive to improve even further. Your valuable feedback is a great encouragement to our team, and we will continue to work towards improving the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Pupun Sutina, General Manager, Novotel Semarang and ibis Hotels.

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Verified Traveler

Business

10,0

/10

Reviewed 17 week(s) ago

Okay hotel, I always stay at this hotel every time I go to Semarang if it's still available.

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Accommodation's Reply

09 Oct 2025

Dear Respected Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am confident that this feedback will serve as an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.

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A***i

10,0

/10

Reviewed 18 week(s) ago

City center luxury hotel amenity in affordable price.

2 people find it helpful

Accommodation's Reply

09 Oct 2025

Dear Respected Guest, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Pupung Sutisna General Manager

V***a

Leisure

8,8

/10

Reviewed 20 week(s) ago

Strategic location, walking distance to local culinary delights. Suggestion: Parking is limited and should be expanded.

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3 people find it helpful

Accommodation's Reply

09 Oct 2025

Dear Valued Guest, Thank you for your feedback. Your feedback is very important to us as we strive to continuously improve in all aspects. We will share your message with all staff to continue improving the quality of our services. Once again, thank you for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience than before. Thank you. Sincerely, Pupung Sutisna, General Manager.

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