8,4
Very Good
From 2.320 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,2

Location

8,8

Service and Facilites

8,5

People often mention about Novotel Semarang
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Distance to City Center (33)
Staff Friendliness (32)
Room Space (32)
Bedroom (31)
Surroundings (29)
Bathroom (28)
Accessibility (26)
Ambiance (25)
Hotel Area (24)
Taste (24)
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Traveler Reviews Novotel Semarang

Number of reviews per page
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40
Customer reviews
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Thank you for the pleasant stay.
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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awaludin r.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
very friendly.. very Semarangan accent
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Accommodation's Reply
15 Aug 2025
Dear Mr. Awaludin R, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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Guest
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I've stayed at this hotel several times when I'm in Semarang for work. I stayed here again yesterday, right during my graduation ceremony. It's in the city center. There was a food fair across the street from the hotel, so I was able to enjoy some culinary delights. The hotel is comfortable and clean, and check-in and check-out were quick.
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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R***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The room is spacious, the bathroom is comfortable, the hot water is on and the bathtub is also comfortable to use.. ahh relaxing while soaking in warm water is so nice... next trip you don't need to look for a hotel anymore if you've found a nice one.
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1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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R***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The room was comfortable and spacious, with complete amenities, and a varied breakfast menu. The hot water in the shower was incredibly hot and strong. Overall, I highly recommend it. 😁
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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Alvin K.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Mr. Alvin K, Thank you for your perfect rating for Novotel Semarang. We very much appreciate your feedback regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager
B***N
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
I really enjoyed staying at Novotel, friendly service, close to the airport and train station.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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i***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Great, the room is spacious, clean, cool, has complete facilities, and is close to the mall. It's really great.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Improve the cleanliness of bathrooms and rooms, and increase the variety of healthy foods for breakfast.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Semarang. It is a pleasure to receive such detailed positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna. General Manager.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Friendliness of the reception staff upon check in
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, We are delighted to hear about your wonderful experience while visiting Novotel. Thank you for sharing about our Staff, we see the positive impact in the service they provide. Our team is truly the secret to our success and we are proud of how they reach out to connect with each guest before, during and after their stay to ensure they enjoy their stay at Novotel Semarang. Thank you again for your kind words. We look forward to welcoming you back to Novotel Semarang. Warm Regards, Pupung Sutisna. General Manager.
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v***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 12 week(s) ago
The room is clean, quite spacious, there is a sofa. The facilities are okay, there is a pool, gym, but the television shows are not very interesting, maybe it can be upgraded to Netflix or YouTube. The hotel provides transportation to souvenir shops (paid), which is quite helpful if you need transportation.
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Accommodation's Reply
04 Jun 2025
Dear our valued guest, Thank you for your feedback. Your feedback means a lot to us to continue to make improvements in all aspects. We will convey your message to all staff to continue to improve the quality of our services. Once again, thank you for taking the time and sharing your experience. We hope you can return to stay at Novotel Semarang and get a better experience than before. Thank you. Sincerely, Pupung Sutisna. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
wide and comfy room. very good location, walking distance to Lawang Sewu museum and just accross Paragon Mall.
2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Ms. Maya, We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Pupung Sutisna General Manager
I***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Right in the middle of the city, near the two biggest malls in Semarang and Lawang Sewu.
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for your kind feedback and for sharing your good impressions during your stay. We are grateful that you found our hotel in good condition and our team provided the best service during your stay. We will continue to work hard to ensure the smooth running and maintain the trust of all our guests. We look forward to welcoming you back to Semarang! Best Regards, Pupung Sutisna. General Manager.
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 12 week(s) ago
Complete facilities to refresh the body, namely swimming pool and gym and spa. Friendliness of hotel staff.
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Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for your kind feedback and for sharing your good impressions during your stay. We are grateful that you found our hotel in good condition and our team provided the best service during your stay. We will continue to work hard to ensure the smooth running and maintain the trust of all our guests. We look forward to welcoming you back to Semarang! Best Regards, Pupung Sutisna. General Manager
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J***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 13 week(s) ago
Not bad, just a relatively old hotel. Parking is a bit difficult to access in and out.
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for your kind feedback and for sharing your good impressions during your stay. We are grateful that you found our hotel in good condition and our team provided the best service during your stay. We will continue to work hard to ensure the smooth running and maintain the trust of all our guests. We look forward to welcoming you back to Semarang! Best Regards, Pupung Sutisna. General Manager
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 13 week(s) ago
The hotel was full when I stayed, so the room I got was not very good and I couldn't change rooms. The towels were not very clean and white, and were a bit dirty.
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1 people find it helpful
Accommodation's Reply
26 May 2025
. Dear our valued guest, Thank you for your feedback. We apologize for your disappointment. Your feedback means a lot to us to continue to make improvements in all aspects. We will convey your message to all staff. Hopefully you can give us the opportunity to serve you better in the future. Once again we apologize and thank you for taking the time and sharing your experience. We hope you can return to stay at Novotel Semarang and get a better experience than before. Thank you. Sincerely, Pupung Sutisna. General Manager
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josep w. b.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
The hotel staff, especially those who had just gotten out of the vehicle, helped unload their luggage.
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Accommodation's Reply
20 May 2025
Dear Mr. Josep W. B. We greatly appreciate your comments regarding your stay at Novotel Semarang. It is a pleasure to receive such detailed positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna. General Manager
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t***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
May 11, 2025 I held a wedding here, and stayed for 3 nights, the staff were very friendly and helpful, the room was also clean.
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Accommodation's Reply
20 May 2025
Dear Valued Guest, We are delighted to hear about your wonderful experience at Novotel. Thank you for sharing about our staff, we see the positive impact in the service they provide. Our team is truly the secret to our success and we are proud of how they reach out to connect with each guest before, during and after their stay to ensure they enjoy their stay at Novotel Semarang. Thank you again for your kind words. We look forward to welcoming you back to Novotel Semarang. Warm Regards, Pupung Sutisna. General Manager.
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dini p.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 17 week(s) ago
Spacious room, just maybe need some rejuvenation for furniture and curtains. Lift also need to be updated. Food is quite varied and tastes good. What is quite annoying is the narrow parking area so it is difficult to turn. Apart from that, the staff are friendly. Especially the staff in the restaurant during breakfast. When we asked for ice cubes they immediately provided it, and the service was very good. The location of the hotel is strategic, close to the mall, many places to eat around the hotel, and fun on Sunday morning jogging from the hotel to Simpang Lima.
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1 people find it helpful
Accommodation's Reply
30 Apr 2025
Dear Ms. Dini P, We greatly appreciate your comments regarding your stay at Novotel Semarang. It is a pleasure to receive such detailed positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna. General Manager.
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g***o
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 17 week(s) ago
First time staying at this hotel, the lobby is comfortable, the staff is also friendly. The cleanliness and comfort of the room is good, the room is clean and comfortable. Satisfied staying at Novotel.
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Accommodation's Reply
13 May 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Semarang. It is a pleasure to receive such detailed positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna. General Manager.
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Number of reviews per page
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