Dear Mr./Ms. La, *Sincerely, Manhattan Hotel Jakarta. Thank you for your kind review and high rating. We are delighted to hear that you enjoyed your stay, appreciating the cleanliness, friendly staff, and varied breakfast. We were also very pleased to make your husband's birthday even more special with a surprise cake. Your compliments encourage our team to continue striving to provide the best experience for all our guests. We hope to welcome you back in the future for a similarly memorable experience. Sincerely, Agung Pramudito, General Manager

Dear Valued Guest, Warmest greetings from Manhattan Hotel Jakarta, Thank you very much for your review and for highlighting the helpfulness of our staff. We are delighted to know that their service made your stay enjoyable. We sincerely apologize that the spring bed did not meet your expectations and felt too old. Your feedback is very valuable and has been shared with our housekeeping and management team to ensure improvements in room comfort. We truly appreciate your comments and hope to welcome you back again with a refreshed and more comfortable experience. Sincerely Ag. Agung Pramudito General Manager

Dear Mr./Ms. Di,* Please be informed that Manhattan Hotel Jakarta would like to thank you for your excellent review and outstanding rating. We are delighted to hear that you enjoyed the hotel's excellent location, the friendliness of all our staff, including the security team, and that you highly recommended our food, especially the Western menu. Your feedback is an encouragement to our team to continue providing excellent service. We hope to welcome you back in the future for a similarly satisfying experience. Sincerely, Agung Pramudito, General Manager

Dear Ms. Reina M., This is a message from Manhattan Hotel Jakarta. Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay, particularly the discomfort you felt upon entering your room. We understand that safety and comfort are paramount to our guests, and we are sorry that your experience did not meet that expectation. We will follow up on your feedback with our team to ensure appropriate measures are taken and to prevent such incidents from happening again in the future. Your feedback is invaluable to us and will motivate us to improve our services and facilities. We look forward to welcoming you back again for an even more comfortable, peaceful, and enjoyable experience. Sincerely, Mr. Agung Pramudito, General Manager

Dear Ms. Sherin U.H., This is a message from Manhattan Hotel Jakarta. Thank you for your excellent review and rating. We are delighted to hear that you were satisfied with our service and the reasonable prices for the South Jakarta area. Your feedback is an encouragement to our team to continue providing excellent service. We hope to welcome you back in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr. Ie,* Warmest greetings from Manhattan Hotel Jakarta, Thank you very much for your excellent review and high rating. We are delighted to know that your business trip stay from 16–17 May 2026 was enjoyable, with a nice view from the room, easy access to the mall and city center, and friendly, helpful staff. Your kind words inspire our team to continue delivering memorable hospitality. We look forward to welcoming you back again soon. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Ip, *This is a brief message from Manhattan Hotel Jakarta. Thank you for your excellent review and rating. We are delighted to hear that you appreciated the friendliness of our staff, from the front desk to the housekeeping staff. Your feedback encourages our team to continue providing friendly and professional service. We hope to welcome you back in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr./Ms. i Gusti A.A.M.M.D., It is with pleasure that we, Manhattan Hotel Jakarta, would like to express our gratitude for your excellent review and perfect rating. We are delighted to know that you enjoyed the beautiful city lights at night from your room during your stay from May 24-27, 2026. Your feedback is an encouragement to our team to continue providing excellent service. We hope to welcome you back again in the future for another memorable experience. Sincerely, Agung Pramudito, General Manager

Dear Mr. Siti M.S., From Manhattan Hotel Jakarta, we respectfully thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay, especially the friendly staff and outstanding service. Your feedback is an encouragement to our team to continue providing impressive service. We hope to welcome you back again in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr. Ario, From Manhattan Hotel Jakarta, we respectfully thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay with us. Your feedback is an encouragement to our team to continue providing exceptional service. We hope to welcome you back again in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr. Dwi K., Warmest greetings from Manhattan Hotel Jakarta, Thank you very much for your outstanding review. We are delighted to know that you enjoyed your stay, with a clean and comfortable room, helpful staff, delicious food, and the high floor allocation as per your request. Your kind words, especially calling us the best 5-star hotel ever, inspire our team to continue delivering warm hospitality and memorable experiences for our valued guests. We look forward to welcoming you back again soon. Sincerely Ag, Agung Pramudito General Manager

Dear G***t, Warmest greetings from Manhattan Hotel Jakarta, Thank you very much for your outstanding review. We are delighted to know that your business stay was totally satisfying, and that you found our hotel to be strategically located with easy access to shopping malls. Your kind words inspire our team to continue delivering warm hospitality and memorable experiences for all our valued guests. We look forward to welcoming you back again soon. Sincerely Ag. Agung Pramudito General Manager

Dear Mr./Ms. M*a, Sincerely, Manhattan Hotel Jakarta. Thank you for your review and high rating. We are delighted to hear that you were satisfied with your room and the service from our staff, which made your stay a smooth one. We have noted your feedback regarding the TV and bedside power outlet issues. We apologize for any inconvenience and have forwarded it to our engineering team for immediate resolution and improvement. Your compliments and helpful suggestions encourage our team to continue striving for friendly service and an even better experience. We look forward to welcoming you back in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr. Chow C. C., Warmest greetings from Manhattan Hotel Jakarta, Thank you very much for your outstanding review and for making our hotel your monthly top choice during business trips. We are truly delighted to know that you consistently enjoy your stays with us. We especially appreciate your kind recognition of Ms. Nur at the front desk, whose warm smile and welcoming attitude made a positive impression on you. Your feedback will be shared with her and the team as a wonderful motivation to continue delivering excellent hospitality. We look forward to welcoming you back again soon for another pleasant stay. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Sofian D.M., This is a brief message from the Manhattan Hotel Jakarta. Thank you for your wonderful review. We are delighted that you enjoyed your stay. The staff were friendly and helpful. Special requests such as the welcome cake and prayer items were fulfilled, and the view from the Mars & Venus Suite on the 29th floor was beautiful. We are also pleased to hear that you enjoyed the diverse menu at our restaurants. Your compliments and suggestions encourage our team to continue providing friendly service and memorable experiences. We hope to welcome you back in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr./Ms. Di,* This is a brief message from the Manhattan Hotel Jakarta. Thank you for your wonderful review. We are delighted to hear that you found our hotel to be a comfortable place to stay, with spacious rooms and excellent service. Your compliments and excellent rating encourage our team to continue striving to provide friendly service and a memorable experience. We hope to welcome you back in the future. Sincerely, Mr. Ag. Agung Pramudito, General Manager

Dear Ms. Alda N., Greetings from Manhattan Hotel Jakarta. Thank you for your wonderful review. We are delighted to hear that you were impressed by the warm welcome from all of our staff and enjoyed your stay. Your compliments and excellent rating encourage our team to continue striving to provide a warm welcome and memorable experience. We hope to welcome you back again in the future. Sincerely, Agung Pramudito, General Manager

Dear Valued Guest, Warm greetings from Manhattan Hotel Jakarta. Thank you for your excellent review. We are delighted to know that the beautiful city views made your stay enjoyable and worthwhile. Your compliments and high rating encourage our team to continue striving for friendly service and memorable experiences. We hope to welcome you back for another relaxing stay in the future. Sincerely, Agung Pramudito, General Manager

Dear Mr. Siti M., From Manhattan Hotel Jakarta, we respectfully thank you for your excellent review and for sharing your experience with us. We are delighted to hear that you found our hotel comfortable, conveniently located, with excellent breakfast and service. Furthermore, we greatly appreciate your constructive feedback regarding the outdated bathroom furniture and the less-than-effective central air conditioning system in the suite. This feedback is very meaningful to us and has been forwarded to our engineering and housekeeping teams for immediate action and improvement. Your compliments and high rating encourage our team to continue providing friendly service and memorable experiences. We hope to welcome you back again in the future. Sincerely, Agung Pramudito, General Manager

Dear Valued Guest, With our deepest respect from Manhattan Hotel Jakarta, thank you for sharing your feedback. We are delighted to hear that you were satisfied with your stay at our hotel. However, we regret that there was a lack of smooth coordination between the reception and restaurant departments, resulting in some inconvenience during your meal. We apologize for this and have forwarded your feedback to the relevant department for internal coordination before providing you with a clear explanation. Your constructive feedback is very valuable to us, and we appreciate your honesty. We hope to welcome you back again in the future for a smoother and more memorable experience. Sincerely, Agung Pramudito, General Manager