Emerald Beach Resort

Explore Emerald Beach Resort
7,8
Pleasant
From 1.461 reviews
Cleanliness

8,0

Room Comfort

8,0

Service and Facilites

7,8

Traveler Reviews Emerald Beach Resort

Number of reviews per page
20
40
Top reviews
Kara
icon-with Partner
with Partner
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean. There is no elevator and we were put on the 3rd floor for basically an overnight stay. The front desk staff advised us that the shops were open on Sunday but after a taxi ride into town found out they all close early-what a waste of money. The wait staff in the restaurant were not very friendly. Would not recommend this hotel.
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Haley
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was wonderful
Heiddy
icon-with Children
with Children
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

La actitud de los empleados puede mejorar. La mujer del font desk me gritó porque según ella había llamado a su amigo para que fuera mi taxista y yo tenía que estar lista porque su amigo no podía esperar por mi. La señora de limpieza decidió no limpiar mi habitación porque le pedí que pasara a medio día yo me estaba preparando para una boda donde pasarían por mi a las 11am y ella dijo que después de medio día no limpiaría mi habitación porque ella solo limpiaba las habitaciones que estaban vacías después de medio día. Entre otras muchas cosas. Pero no quiero repartir mala energía en este chat. Pero si hay mucho por mejorar en el servicio al cliente.
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Ivy
icon-
8,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel was good for a couple nights, but I would probably look elsewhere if I were to visit again. The close proximity to the airport is nice as it only requires a short walk, but you will hear planes all day every day flying above, even in your room. Rooms are not ready early so if you fly in before check in, be prepared to leave your luggage in the hallway behind the front desk. Perhaps bring a change of clothes so you can enjoy the beach until your room is ready. The signage at the resort as it relates to the restaurant and bar have old information and the hours are not as late as stated. This goes for the information binders in the room as well. The room was clean overall except for the bathroom, which still had hair on the walls. The onsite restaurant was hit or miss. Like I said, the hours listed were wrong so I almost missed dinner one night but thankfully they let me place a takeout order. It's pretty pricey but you're kind of stuck because there's nothing else around unless you're going to take a taxi. Menus are scarce, the food is inconsistent, and staff is not attentive. I understand it's a cheaper option than others around the island, but when charging over $300 a night, I expect a little better.
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Shalonda
icon-with Partner
with Partner
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Resort was old and needs work. I love the view of the ocean but staff was not helpful or friendly. Our TV did not work. I heard another customer stating their shower didn't work. Overall the outside of the property needs a makeover. The rooms were not bad. Close to airport but have to taxi everywhere which is 15 mins or more away and taxi charge per person so that became expensive. Would not stay there again.
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Lisa
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Emerald Bay Beach Resort is highlighted by an amazing beach. The resort itself, rooms and grounds would really benefit from a good cleaning and a fresh coat of paint. We were very thankful that the front desk staff allowed us to check in at 10:30 am. Unfortunately, the rest of the staff on property were just ok. Not very friendly. It is very convenient for flying out the next day as it is right next to the airport. Because of that, it can get very noisy at times. Overall, a good stay, but there were definitely some opportunities missed by the staff that could have made our stay much better.
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Kristen
icon-with Partner
with Partner
6,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice beach bar. Beach access and views very nice.
Nancy
icon-with Friends
with Friends
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was everything. I expected. The rooms were really nice. Clean every day when we got back to them. Staff was wonderful. The restaurant and lounge area on the beach was wonderful. And we loved the water and being close to it. I would come here again
Sharon
icon-with Friends
with Friends
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bar and food was good…
Gene
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms were nice. Location great. Staff friendliness was hit or miss. Would stay again though
Robert
icon-with Partner
with Partner
6,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Close to the airport
Klaus Erik
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful front beach location. Amazing
Aretha
icon-with Partner
with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bar tenders were definitely on Island time. The room was clean but is in dier need of an update. The mattress was hard. However the beach was beautiful. The people were kind.
Melissa
icon-with Friends
with Friends
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again.
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Corrie
icon-with Partner
with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This property needs remodeling. It’s old and many things were broken. Stained bed linens and worn out beds. Short staffed and terrible service in dining and bar area.
Jeff
icon-with Children
with Children
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were friendly, Michelle, Jocelyn , Natalia, Phillis. Thank you.
richard
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Parking easy
Neil
icon-with Partner
with Partner
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice place, restaurant staff was horrible
Ronald Steven
icon-with Partner
with Partner
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The place was FILTHY, Food service was bad beyond belief, they never cleaned the dinner tables, CATS on the dinner table, over run by chikens, with chicken poop everywhere. They would tak mop water from the rooms and pour it on the sidewalks so you could walk in it. DISGUSTING!!!
Anna
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful beach sights & access!!
Number of reviews per page
20
40