9,0
Exceptional
From 2.649 reviews
Provided by travelers on
Cleanliness

9,3

Room Comfort

9,2

Meal

9,1

Location

9,2

Service and Facilites

9,2

People often mention about Four Points by Sheraton Surabaya Pakuwon Indah
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Staff Friendliness (82)
Bedroom (76)
Hotel Area (70)
Ambiance (69)
Bathroom (66)
Variety (64)
Surroundings (62)
Taste (62)
Room Space (61)
Accessibility (58)
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Traveler Reviews Four Points by Sheraton Surabaya Pakuwon Indah

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40
Customer reviews
M***a
icon-Leisure
Leisure
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9,1
/10
Reviewed 5 day(s) ago
The hotel's location is very strategic. The rooms are clean. The service is excellent, and the food is good. Thank you.
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Y***R
icon-Business
Business
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10,0
/10
Reviewed 5 day(s) ago
Easy access to the mall. Delicious food. Friendly service. Very clean rooms with views of Surabaya.
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L***y
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Leisure
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10,0
/10
Reviewed 6 day(s) ago
The hotel staff was friendly and very helpful with check-in.
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Arief H.
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The restaurant staff, Mas El, Mas Fajar, and Mas Ajep, are very friendly 👍, the cleaning staff, Mas Manto, is very diligent...👍.. I will use this hotel again if I go to Surabaya again. Thanks
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edwin h.
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It was fun from the moment I arrived until I checked out👍🏻👍🏻
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Jemmy s.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Comfortable hotel, near the mall, friendly staff, complete facilities, clean rooms.
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Aden H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Nice good, the room is a little bit small.. the service is good and friendly, just like the hotel I visited.
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I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
What I like most about this hotel is the breakfast and the close access to the mall. If I may offer some input, perhaps the rooms facing the sunrise should be given extra air conditioning, as the existing AC isn't capable of combating the blazing sun until midday.
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C***n
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
Direct connection Pakuwon Mall. Big Indonesian style breakfast, small Western area. Clean hotel and friendly staff. Stayed 3 nights.
1 people find it helpful
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Siti A.
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Leisure
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10,0
/10
Reviewed 6 week(s) ago
No room for criticism, top!!! ❤️
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T***u
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Business
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10,0
/10
Reviewed 6 week(s) ago
Feel at home, calm.
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P***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Staying here is very comfortable. The mattress makes for a better sleep. The breakfast is also delicious
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Puti N. K.
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9,4
/10
Reviewed 7 week(s) ago
The staff are all friendly, starting from the security guard, receptionist, room service, to the staff when we had breakfast. Thank you
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i***e
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Staycation
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9,4
/10
Reviewed 8 week(s) ago
The hotel is directly connected to the mall, so it is very easy to find food and explore the mall. The customer service in the lobby is very friendly and helpful.
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indra
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Very satisfying. The hotel is connected to Pakuwon Mall. The breakfast has many choices...
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Harsono S.
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8,8
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and polite. The hotel is clean
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Y***a
icon-Leisure
Leisure
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10,0
/10
Reviewed 10 week(s) ago
highly recommended is a comfortable hotel
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Supriyanto
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Good service, one location with the mall.
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t***y
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
very good breakfast and lots of variety traditional food
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herfina s.
icon-origin-TRAVELOKA
7,7
/10
Reviewed 12 week(s) ago
Met a guest who didn't sleep until 6 am, chatting continuously and could be heard in the room until I had to play loud music to sleep. Where I had to leave for the factory at 6 am with a lack of sleep. Finally, I was helped to move rooms by the front office team. The hotel team was quite agile in dealing with complaints, given cut fruit and a small bottle of juice for entertainment. But if you don't get enough sleep, it's hard to fix 😩
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