Overall Ratings & Reviews Anelia Resort & Spa

Hotel was very comfortable and spotless. Lovely infinity pool, beach area with sunbeds. We had sea view room and balcony which was very nice

The hotel is aesthetically very pretty. The rooms are very modern looking and clean. But all of this gets diluted by the terrible service at this resort. At reception only 1 lady, the short lady who checked is in, was friendly and cared about giving is good service. The rest of the front desk staff was super rude and patient. Sometimes they flat out refused to provide us service like when I requested an iron they guy just said no he won’t bring it because it was too early. The worst service was in the restaurant. Orders we make for drinks would be simply ignored. You wait for hours and nothing comes. The staff speaks to you rudely. They would make us move from certain areas because it’s not allowed to eat from there. It was just all horrible and unprofessional. We had to spend most of our time away from the resort and just go back there to sleep because the treatment was not nice.

The kindness and professionalism of the whole staff

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Good place to stay overall. Nice food and activities. Highly recommended

The hotel looked different from its pictures and the property looks old. Renovations is needed and the worse experience was the Spa. I got the worst manicure. The lady cut my nails back so far it looks awful. She also did not offer to put nail polish on. I didn’t realize until I was checking out that I could get color but it would have cost more. She didn’t inform me or offer the option. The entire staff at the spa also were not very friendly at all. They were very young. I’m not sure if it was a language thing or not. I was nice and explained that my French wasn’t that great. Everything else was good. The restaurant staff was friendly and efficient. The food was good and had a few varieties which were alright.

Nice location in Flic n Flac, with good pool and views.

The room cleaning is slapdash. The waiting staff are slow and as a single woman they tended to ignore me. The food is very average. I ordered room service due to feeling unwell and they failed to deliver it. The towels are old and not replaced as the towel booth shuts very early. Not a great hotel. I wouldn’t recommend it.

The availability of free water activities for guests was rather thoughtful

Expected more.from the property. Room floors were dirty, curtains had holes in them Room service took 45mins and food quality was poor and pricey No international sockets in room Lamp not working Tv fuzzy and apps not working Construction noise woke us up in the earlymorning. But never any.mention from hotel when booking that there would be any noise concerns We were woken at 07:30am by knocking on our door just to give us an iron that we had requested the day before Pool was dirty and umbrellas most of them missing pins to be able to open and use Staff were not helpful when struggling to open the umbrella. Maintenance and exposed brickwork in garden areas which were dangerous Ordered a burger from burger bar and had sand in the lettuce and something black and hard Buffet breakfast was terrible with dirty food preparation areas and buffet not being replaced. For example no bacon in bacon tray and it was 09am Terrible service from wait staff . Had to ask for coffee and ask to be seated. Dirty tables which werent cleaned properly On the day of checkout we had a person waiting outside our room at 1045 , 15 minutes before check out.time to ask us to leave. we felt rushed and not accomodated. Tennis court very poor condition General.hotel facilities poor condition Food was poor quality at high prices Staff werent very friendly. Especially at the pool cabana. What seems.like an amazing hotel in pictures leaves alot to be desired for and for the high price we expected better

Our room had the perfect view to wake up to every morning. The staff were friendly,helpful and went out of their way to deliver any special request we asked for. The meals and amenities were exceptional. Definitely will be going back to Anelia Resort & Spa

I loved the location as it was walking distance to shops close and central to other places such as Port Louis, Curepipe, Cascavelle, Casela and so on. We had a great room with a balcony with a sea view and palm trees. Was awesome waking to the sound of birds and waves every morning and amazing sunrise and sunset. The staff fantastic and very helpful. There were a few that were inexperienced due to only being there a short while but they were still great. What I didn't like was a few issues we had with our room but that was sorted eventually that it did not really have any affect on our stay.

We stayed in a three bedroom villa, which was in very poor condition. The cupboards were broken, the air conditioners didn't work properly and the curtains didn't close all the way, so it got light at 5:30am. The restaurants only had buffet food, which was ok but it was pretty much the same every day. We took scuba gear but the hotel dive center was not operational because the dive guide was off sick - and they couldn't really be bothered to arrange something else with a different dive center. We also tried leaving our two children (3 and 5) in the kids club and half and hour later the 3 year old arrived back at the room, by herself, having decided to leave. Nobody stopped her. That was the last time we saw any staff at the kids club - the doors were open for the remainder of our stay but no staff. On the whole, the hotel staff were pretty indifferent to guests - we were told we couldn't eat outside because they didn't have tables for 5 people. After much debate, they managed to put two together. But it was the same debate every night.... I asked the reception four times over two days to restock the minibar fridge with bottled water and each time they said they would do it, then just didn't. For the price, this hotel was not good value for money.

Gardens were meticulous , food was enjoyable had a private beach

Only stayed one night on half board.Was a bit disappointed that had to pay for a bottle of water for dinner.

Stay was amazing. Staff were super friendly and helpful. There are just too many flies and when we left early NO BREAKFAST was provided even though we paid for this. The hotel is situated in a brilliant pace. Everything was walking distance away. The facilities are amazing and the hotel is stunning. I think they need to invest in some heated pools if possible.

We were on our honeymoon and not once did we feel special. I booked this for us and my new husband was really happy but as I saw all the pictures online and knew what to expect, I was thoroughly disappointed. The whole resort looked like back in its day, it was somewhere really special. Great location. Private beach. A few on site restaurants. Two pools. Swim up bar. Sign me up! We don’t normally spend that kind of money somewhere but with it being our honeymoon we splashed out (the Hilton was too far out of our budget) and I don’t feel like we got our money’s worth. They built this resort then spent minimal money since. It’s run down and old. The equipment is all old. The gym was a little sad and don’t get me started on the tennis court that had fencing with a huge gap at the bottom and we kept losing our balls! All these things were all just small things really but when you put them all together, I was disappointed and felt like there was no love here...... There was one lady in the restaurant however that was the only person that would make my day. She had a genuine smile always and made us feel special. That’s how it should be done Anelia! (I think her name was Tithee) Give that girl a raise and let her run the joint cos you guys don’t know what you’re doing in the service industry

The ad on the website was misleading. I was promised a king bed and a sofa bed, but I ended up with only one king bed. When I complained, the hotel staff said that the ad on hotel.com was the old ad, and that the rooms are no longer like the ad, and that there was nothing they could do. I was in a cramped situation with relatives, and I was forced to checkout a day early, since the situation was very awkward and uncomfortable. I feel I was misled, and cheated. And as the icing on the cake, the food at the hotel made me ill. Hotels.com needs to do a better job of making sure that the ads are truthful.

paid on expedia anx hotel charged me again for my rooms saying they didnt get paid from expedia!

Wonderful hotel in perfect location on the beach and close to shops and restaurants. Rooms spacious and well equipped with mini fridge ( silent at night!) hair dryer,kettle and effective air conditioning. Lovely pools and plenty of loungers. Breakfast plentiful with a large selection of food..All staff friendly and helpful.